CSM Magazine

DECEMBER 22, 2023

A tidy dealership also boosts employee morale and productivity. Case Studies: Cleaning’s Role in Boosting Sales A clean dealership makes customers comfortable and encourages them to buy. With fewer dust and allergens floating around, everyone can breathe a little easier.

Sales 52

Sales Morale Best practices Marketing 52

Beyond Philosophy

FEBRUARY 3, 2015

If you enjoyed this post, you might be interested in the following blogs: What Does Your Experience Smell Like? Engaging the Subconscious Shopper. The Moral Dilemma: Collecting Data on Customer Behavior. 10 Call-to-Action Case Studies with Takeaways & Examples from Real Button Tests.” Contentverve.com.

Consulting 304

Consulting Consulting Customer emotions Morale 304

JustCall

MARCH 28, 2023

Additionally, a collaborative environment fosters trust and camaraderie among team members, boosting morale and overall job satisfaction. Show the ROI of collaboration through case studies and success stories that highlight improved sales performance, faster deal closure, and higher customer satisfaction.

Sales 52

Sales CRM Best practices Morale 52

aircall

JANUARY 28, 2019

Team morale can be hard to gauge. Although there are many ways to measure engagement and morale in the workplace, the most accurate way to know is to ask people directly. An employee survey is a tool that is used to get feedback from staff, leadership and other people in the company to measure engagement, morale, and performance.

Employee engagement 67

Employee engagement Surveys Morale Feedback 67

Noble Systems

JULY 30, 2019

The benefits of gamification in the debt collection industry include: Increased Agent Morale: Giving collectors a technology platform that’s engaging, enjoyable, and easy to use creates a more pleasant working environment. 37% increase in right party contacts (per agent, per week). 61% boost in call scores.

Gamification 53

Gamification Automotive Coaching Morale 53

Balto

DECEMBER 16, 2022

With an increased emphasis on agent empowerment, your teams can feel increased confidence and morale, and provide an improved customer experience. If you’d like additional information, we’ve assembled a resource hub packed with helpful e-books, case studies, and other blog articles. One cheat code towards empowered agents?

Contact Center 52

Contact Center Agent Empowerment Self service Scripts 52

pindrop

AUGUST 16, 2021

Read the case study to learn how they did it. In a recent case study with one of its key customers, Pindrop learned that reducing the number of KBAs not only helped its customer to achieve a higher customer satisfaction level, but also improved the agent morale. FNBO Saved 2.5 Million Minutes in Handle Time.

Contact Center 62

Contact Center Average Handle Time Calibration Airlines 62

JustCall

AUGUST 10, 2022

This causes a loss of morale and directly affects their productivity. And finally, relevant case studies must be discussed with the employees, which can be referred to when working on massive projects. How to boost the morale of remote staff? Eliminate chances of isolation. Ensure minimum required verbal connection.

Best practices 52

Best practices Management Morale Personalization 52

customer sure

JULY 18, 2016

“Publishing the comments we receive as feedback, case studies and testimonials is evidence that we’re great to do business with. ” Morale and motivation. “We get a real boost when a customer gives us praise. Case studies. ” Increased sales conversions. It increases buyer confidence.”

Feedback 69

Feedback Morale Sales Marketing 69

Nicereply

DECEMBER 7, 2022

Finally, providing ample moral support to new employees as they transition into their key roles is essential. This includes everything from training on your product or service to customer support materials like case studies and whitepapers to contact information for key stakeholders within your company.

SaaS 52

SaaS Morale Feedback Accountability 52

Andrew Mcfarland

SEPTEMBER 21, 2022

While it’s possible to influence others negatively, moral influence involves understanding and finding common ground. It would help if you spent time studying your options so you can understand their specific problems and goals. Then, you can initiate helpful discussions, such as sharing case studies or client success stories.

Morale 48

Morale Sales Scripts CRM 48

SharpenCX

JULY 14, 2020

Turnover is expensive and takes a toll on morale. Walk through some case studies of both subtle and overt disrespect, sexual, and/or racist commentary with your team and talk through tactics to confront a customer. And the average call center agent lifespan is just three years. . It’s pretty terrible. It’s amazing.

Agent Empowerment 128

Agent Empowerment Call Center Contact Center Morale 128

Enghouse Interactive

JULY 29, 2020

In the latest in our series of guest posts, noted customer experience author and speaker Jeanne Bliss is sharing two of the case studies from her latest book Would You Do That To Your Mother? Delivering this consistently means trusting and empowering your people, as this second case study from Alaska Airlines shows. #2:

Airlines 40

Airlines Chief Customer Officer Accountability Personalization 40

Balto

NOVEMBER 2, 2023

These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. Case Studies: Success Stories with Balto’s Enterprise Contact Center Solution Integrating Balto into your contact center can have tangible benefits that are noticed both in the short and long term.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

ChurnZero

JULY 9, 2020

Celebrate (and Capitalize) on Success With Case Studies. Case studies are a mutually beneficial way to promote your product and your customer among interested audiences – so long as your features know their place in the story. Because prospects don’t care about them, or your product for that matter.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

24-7 InTouch

APRIL 3, 2020

DOWNLOAD VIRTUAL PROGRAM LAUNCH CASE STUDY. In light of the current situation, not only have we transitioned our on-campus contact center agents to an at-home model, we have also implemented virtual recruiting, orientation, and training to ensure our new WFH agents receive the guidance they need to succeed.

At home agents 52

At home agents Contact Center Coaching Morale 52

ChurnZero

MAY 5, 2020

Case studies are a supportive way to help them gain positive publicity in front of a new audience while showcasing your product. This hands-on activity served as a fun, lighthearted project for employees and their families to enjoy as well as a team morale energizer.

Customer retention 72

Customer retention Chief Customer Officer Construction Morale 72

ijgolding

MARCH 7, 2016

If you are looking for case studies of what you do not want to happen, these three could be what you are looking for: Case Study 1 – NPower. Case Study 2 – British Home Stores. Case Study 3 – Moonpig.com. NPower is one of the UK’s ‘big 6’ energy companies.

Morale 64

Morale Customer Experience Customer centricity Marketing 64

NobelBiz

MARCH 5, 2024

The end goal is to foster a cycle of continuous optimization, leading to elevated customer experiences, enhanced agent morale and performance, and ultimately, a more streamlined and cost-efficient operation. Recognizing and acting on agent feedback not only improves operational efficiency but also boosts morale and engagement.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

Avaya

APRIL 18, 2016

Some of the immediate benefits of the new system include: Improved company morale and reduced IT support time. Click here to read the full case study from Avaya. that same night, the IT team was headed home for the weekend, and on Monday morning, the users had their new phones already programmed and ready to use.

voip 42

voip Telecommunications Morale Engineering 42

Balto

NOVEMBER 8, 2022

It can also mean that the work environment is affecting team morale. We also encourage you to take a look at some of our recent client case studies to understand how Balto can help organizations like yours break KPI records. Agent turnover rate is a call center metric that measures how satisfied your agents are.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

JustCall

APRIL 13, 2020

The celebrations channel is there to celebrate wins, big and small to keep the morale up even when working remotely!” Further, find out if there are any prospects downloading case studies or e-books. You can share case studies for illustrating how your clients are using your products to achieve their goals.

Sales 98

Sales CRM Chatbots Analytics 98

Fonolo

FEBRUARY 26, 2019

Successful Case Studies. Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for the live webinar. We talk about: The Role of Workforce Management. The Benefit of Call-back Technology. Plus so Much More! Who should watch: VPs & Directors of Contact Centers. VPs & Directors of Customer Experience.

Customer Service 77

Customer Service Contact Center Call Center Service level 77

Quality Contact Solutions

AUGUST 9, 2021

Focusing on and talking about the positive rather than the negative will help to promote a positive atmosphere and improve overall morale.??. Another idea: Turn the success story into a blog post or a case study to share with prospects or customers. ? Remote Island Survival Tool.

Personalization 52

Personalization Morale Management Surveys 52

NobelBiz

JULY 31, 2023

This not only boosts agent morale but also ensures consistent service quality levels. Scenario Simulations Case Study Based Training: Build a repository of challenging cases and use them for training. Balancing Workloads In dynamic call center environments, workload imbalances can lead to inefficiencies.

Wait times 52

Wait times Telecommunications Call Center CRM 52

aircall

MARCH 27, 2017

You should also keep track of areas in which you excel; celebrating small victories is both great for morale and the first step to replicating them. In his own case study, McClure demonstrates how the meticulous measurement of acquisition and retention KPIs delimitates journey stages and highlights pain points. For Instance Inc.

Journey mapping 82

Journey mapping Accountability Customer retention Morale 82

LiveChat

AUGUST 25, 2015

On their blog we can find interviews and case studies of successful sites. Each story, at least a good one, carry a moral or a lesson. And then you can help people using it better. Shopify provides a platform where online retailers can sell their stuff without any fuss. And it’s all in one place.

Advertising 78

Advertising Entertainment Marketing Morale 78

LiveChat

AUGUST 25, 2015

On their blog we can find interviews and case studies of successful sites. Each story, at least a good one, carry a moral or a lesson. And then you can help people using it better. Shopify provides a platform where online retailers can sell their stuff without any fuss. And it’s all in one place.

Advertising 77

Advertising Entertainment Marketing Morale 77

C Space

JULY 23, 2021

The international and catastrophic nature of the 2008 crisis revealed a meta-story connecting the hundreds of stories I had covered and forming a morality tale in which we were all implicated. We had lost our moral compass and were partying on the deck of the Titanic with reckless abandon.

Real estate 52

Real estate Morale Entertainment Construction 52

Beyond Morale

OCTOBER 16, 2012

When research was conducted on over eight years of employee engagement case studies, well-being was identified as the number one key factor (fundamental) in organizations that had high employee engagement. Years of empirical evidence tells us that one very important fundamentals for employee engagement is WELL-BEING.

Employee engagement 66

Employee engagement Coaching Surveys 66

Fonolo

AUGUST 15, 2019

Although the blue and saffron airline has recently hit a spot of turbulence largely thanks to Brexit – announcing 900 job cuts and a 21% drop in quarterly profits – the airline offers a fascinating case study in customer service maturation. An Image Problem.

Airlines 73

Airlines Customer Service Healthcare Morale 73

Comm100

OCTOBER 11, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. The activities in this eBook can be great training materials to improve customer service or morale in your team. [Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 49

Customer Service Customer Care Morale Marketing 49