4 Ways To Improve Customer Experiences in Your Contact Center
SharpenCX
JUNE 10, 2024
Find out why positive customer experiences are essential and how you can achieve it in your contact center.
Mon.Jun 10, 2024
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Navigating the Digital Future: Cisco’s Vision for the UK’s Tech-Led Growth
Cisco - Contact Center
JUNE 10, 2024
In a world where technologies have become the backbone of thriving businesses; efficient public services, and citizen empowerment, the stakes for tech policy have never been higher. Cisco's Ten Tech Priorities to Power the UK’s Future is designed to help policy makers cement the UK’s position as a global tech leader.
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10 examples of greetings which should be added to your canned responses
Provide Support
JUNE 10, 2024
Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.
Transforming Security: Latest Innovations Driving Partner Growth
Cisco - Contact Center
JUNE 10, 2024
Check out a recap of our latest Cisco Security announcements. Read on to hear about all the security innovation, what it means for partners, and what’s ahead together.
Your Roadmap to Successful AI Implementations in the Contact Center
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
What is The Best Type Of Casino Customer Service?
CSM Magazine
JUNE 10, 2024
Nowadays, new casinos are coming out all the time and populating an already very popular betting sector and sometimes finding the right casino can be a challenge with all the new ones popping up. When looking for the right casino you should follow strict criteria to make sure the casino that you use is safe and fun enough for your needs. There are a lot of sites offering players the best online slots but they are unsafe and can’t help you in your times of need, this is a massive problem fo
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Mastering Sales Conversations with Customers
Integrity Solutions
JUNE 10, 2024
We’re all familiar with the stereotype of the over-the-top, pushy, unscrupulous salesperson. They’re always in selling mode, always hustling, always doing whatever it takes to close the deal and win at all costs, regardless of whether they’re actually addressing (or even understanding) the customer’s needs. There’s no real sales conversation or dialogue.
Pluxee Serves Up Transformative CX with Cloud Migration Powered by Sabio and Genesys
CSM Magazine
JUNE 10, 2024
Pluxee, the global leader in employee benefits and engagement services, has successfully transformed its customer experience (CX) through a strategic partnership with Sabio Group and Genesys. By migrating to the cloud with the implementation of Genesys Cloud, an omnichannel contact centre solution, Pluxee has achieved remarkable improvements in operational efficiency and customer satisfaction.
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