Mon.Jun 10, 2024

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4 Ways To Improve Customer Experiences in Your Contact Center


Find out why positive customer experiences are essential and how you can achieve it in your contact center.

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Transforming Security: Latest Innovations Driving Partner Growth

Cisco - Contact Center

Check out a recap of our latest Cisco Security announcements. Read on to hear about all the security innovation, what it means for partners, and what’s ahead together.


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10 examples of greetings which should be added to your canned responses

Provide Support

Meticulously crafted canned responses open the door to effectiveness and efficiency in your customer service operations. Find out how to use them.

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Cisco Builds on the CNAPP Movement to Secure and Protect the Cloud Native Application Estate

Cisco - Contact Center

Enterprise Strategy Group Report Identifies Crucial Requirements for Scalable Security, Multicloud Visibility, and True “Shift Left” DevSecOps

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of automation to revolutionize outdated call review processes!

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What is The Best Type Of Casino Customer Service?

CSM Magazine

Nowadays, new casinos are coming out all the time and populating an already very popular betting sector and sometimes finding the right casino can be a challenge with all the new ones popping up. When looking for the right casino you should follow strict criteria to make sure the casino that you use is safe and fun enough for your needs. There are a lot of sites offering players the best online slots but they are unsafe and can’t help you in your times of need, this is a massive problem fo

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Mastering Sales Conversations with Customers

Integrity Solutions

We’re all familiar with the stereotype of the over-the-top, pushy, unscrupulous salesperson. They’re always in selling mode, always hustling, always doing whatever it takes to close the deal and win at all costs, regardless of whether they’re actually addressing (or even understanding) the customer’s needs. There’s no real sales conversation or dialogue.

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Pluxee Serves Up Transformative CX with Cloud Migration Powered by Sabio and Genesys

CSM Magazine

Pluxee, the global leader in employee benefits and engagement services, has successfully transformed its customer experience (CX) through a strategic partnership with Sabio Group and Genesys. By migrating to the cloud with the implementation of Genesys Cloud, an omnichannel contact centre solution, Pluxee has achieved remarkable improvements in operational efficiency and customer satisfaction.