Cisco - Contact Center

JUNE 13, 2024

UNESCO's latest report finds many hurdles to better education worldwide. As we seek an Education 4.0 environment, can AI make a difference?

Education 69

Education 69

Beyond Philosophy

JUNE 13, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: How you feel in a moment, or your overall mood significantly influences decision-making. Today, we dig into moods and motivational biases that influence experience outcomes. More than one thing happens in a customer experience , from individual heuristics (i.e., shortcuts in our thinking) to biases or other psychological concepts.

Customer Experience 293

Customer Experience Customer emotions Management Accountability 293

TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Contact Center 124

Contact Center Chatbots Customer Experience Personalization 124

Toister Performance Solutions

JUNE 13, 2024

I love the movie, Office Space. It's a comedy set in a soul-sucking office. There's a famous scene where an employee named Peter is scolded for not putting the new cover sheet on his TPS report. It’s hilariously awkward. It also highlights a problem with expectation setting. Bill, Peter’s boss, relied on a memo to set the new cover sheet expectation.

Customer Service 110

Customer Service Consulting Consulting Management 110

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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience.

Customer Service

TechSee

JUNE 13, 2024

Have you seen one of those viral videos where a toddler put on glasses for the first time? In one uplifting moment, their entire world is changed. The awe, the recognition, the connection — all captured in an instant. This is the power of visuals. A picture is worth a thousand words. In service, a single picture represents seven minutes of conversation.

Contact Center 109

Contact Center Chatbots Customer Experience Personalization 109

Concentrix

JUNE 13, 2024

Unlock the full potential of your pharmaceutical marketing efforts and embark on a journey toward greater success and impact in the industry.

Education 90

Education Marketing Healthcare Sales 90

Cisco - Contact Center

JUNE 13, 2024

According to AppOmni’s 2023 State of SaaS Security report, 79% of organizations reported a SaaS security incident during the preceding 12-month period. As enterprises incrementally store and process more sensitive data in SaaS applications, it is no surprise that the security of these applications has come into greater focus.

SaaS 88

SaaS Management Enterprise 88

Concentrix

JUNE 13, 2024

What is total experience? Unlock the power of total experience with our expert insights and actionable strategies for enterprise success.

Enterprise 62

Enterprise Technology 62

Cisco - Contact Center

JUNE 13, 2024

Cisco engineers often face the challenge of setting up a Security Operations Center in two days at global events. Aditya Sankar explains the process with our “SOC in a Box” in this blog.

Engineering 87

Engineering Analytics 87

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Workforce challenges are accelerating, and leaders must be prepared. According to Gartner, “Executives today face a volatile business environment, sustained talent shortages, rapid technological advancements and intense change fatigue in the workforce.” 1 In 9 Future of Work Trends for 2025, Gartner reveals nine critical workforce trends that will define 2025 – from AI’s impact on productivity to evolving leadership roles and talent shortages.

Technology

Working Solutions

JUNE 13, 2024

The travel industry has undergone significant changes and the way customers approach travel has shifted as well.

Customer Service 52

Customer Service 52

Cisco - Contact Center

JUNE 13, 2024

See how Cisco DevNet provides the resources and community automation engineers need to leveraging AI when building smarter, more efficient solutions.

Engineering 67

Engineering 67

CSM Magazine

JUNE 13, 2024

In today’s fast-paced world, efficient waste management is crucial for businesses and communities. Waste management services ensure cleanliness, public health, and environmental sustainability. Beyond these essential functions, efficient waste management significantly impacts customer satisfaction. Companies like Waste Removal USA in South Lake, Texas, exemplify how providing top-notch waste management services can lead to happy and loyal customers.

Management 52

Management Customer Care Customer Service Customer Experience 52

Cisco - Contact Center

JUNE 13, 2024

With Cisco's Child Bonding Policy and supportive culture, Program Manager Wallid S. was there with and for his family for the birth of his fourth child.

Management 64

Management 64

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51% of contact center leaders have already integrated AI into customer interactions. Those leveraging AI for conversation analysis are seeing faster resolution times, improved customer satisfaction, and reduced agent burnout. Ready to learn more about how AI is transforming the contact center landscape? Download our full report to discover key trends, implementation strategies, and the most critical KPIs for measuring AI success in contact centers.

Contact Center

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep. They want personalized experiences that make them feel special and valued.

Customer Service 52

Customer Service Personalization Marketing Technology 52

Select VoiceCom Blog

JUNE 13, 2024

This content is password protected. To view it please enter your password below: Password: The post Protected: Celebrate Excellence and Nominate Your SVC Titan! appeared first on Select VoiceCom.

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52

CSM Magazine

JUNE 13, 2024

The role of an IT help desk extends far beyond troubleshooting technical issues. It serves as the backbone of organizational efficiency and employee satisfaction. Yet the ultimate litmus test for an IT help desk’s effectiveness is its ability to cultivate internal customer loyalty. But how exactly can an IT help desk achieve this? Let’s delve into actionable strategies that can transform your IT help desk from a reactive support function to a proactive driver of employee loyalty.

Multi-channel support 52

Multi-channel support Chatbots Best practices CRM 52

Unymira

JUNE 13, 2024

Today, businesses are always looking for ways to work faster and involve more people in creating apps. They want to boost productivity and get products to market quickly. Pega , a top-tier low-code platform , provides a solution that's gaining popularity: citizen development. This strategy enables business analysts and non-developers to develop applications and automate processes, lessening reliance on IT and hastening digital transformation.

Marketing 52

Marketing Consulting Consulting 52

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

CSM Magazine

JUNE 13, 2024

First impressions are more than just fleeting moments—they’re foundational. The Primacy Effect, a psychological phenomenon where individuals remember the first piece of information they encounter more vividly than information they receive later, plays a crucial role in shaping these impressions.Understanding how the Primacy Effect influences customer service can empower businesses to create memorable and positive customer experiences.

Customer Service 52

Customer Service Personalization Customer Experience Customer Support 52

Cisco - Contact Center

JUNE 13, 2024

This year, integrated security and AI took center stage. This is not surprising as it represents some of the largest growth opportunities over the next 24 months and what is top of mind for many of our customers.

Management 50

Management 50

CSM Magazine

JUNE 13, 2024

In the competitive world of business, a brand design logo serves as the cornerstone of your brand identity. It’s often the first impression potential customers have of your business, making it crucial to get it right. A well-designed logo not only captures attention but also conveys your brand’s values and mission. Materials for this article have been prepared with the participation of experts from Turbologo, ensuring you receive expert insights and advice.

Best practices 52

Best practices Construction Personalization Feedback 52

CSM Magazine

JUNE 13, 2024

Sabio Group, the global digital customer experience (CX) transformation services specialist, has secured a new contract with a leading Swedish energy provider. Vattenfall, one of Europe’s largest producers and retailers of electricity and heat, has entered an agreement with Sabio for the delivery of Genesys Cloud and support services. Additionally, Sabio will undertake a multi-month project to assist Vattenfall in transitioning to the Genesys Cloud contact centre platform, covering its ope

Cloud contact 52

Cloud contact Enterprise Technology Customer Experience 52

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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

Contact Center