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5 Ways to Leverage WFM Software to Reduce Agent Burnout


It's the pressure of working with demanding customers every day in a highly structured environment which makes agent burnout a real thing. To summarize, WFM software helps contact centers reduce agent burnout because the technology improves the input agents have when it comes to their work.

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How to reduce agent burnout in your contact center


It’s estimated that the cost of replacing a single agent is anywhere between $5,000 to $7,500. But what exactly is agent burnout? Read on for: • What is Agent Burnout? • Why is Preventing Agent Burnout Important? • Why is Preventing Agent Burnout Important? And who can blame them!


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5 Tips to Prevent Call Center Agent Burnout Before it Begins


Call center agent burnout is common but easily prevented. Let’s dive into common reasons for call center burnout, how to recognize it, and how to fix it! What are the signs of call center burnout? Agents usually experience burnout after a long period of consistent stress. What causes call center burnout?

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Obvious Contact Center Agent Burnout Problem Revealed

CX Global Media

If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Have you considered MSD as a contact center agent burnout cause? This agent burnout problem is often unreported. Are you ready to meet this burnout problem head-on?

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Study: The Health of the Contact Center

What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.

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How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)


Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

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Preventing Contact Center Agent Burnout

Contact Center Pipeline


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Top Techniques for Coaching Your Contact Center Agents

Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic

The importance of efficiency when onboarding and training agents. Traditional methods of agent coaching versus manual coaching techniques. How proper coaching can reduce agent burnout. November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.