Tue.Jun 11, 2024

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The Essential Customer-Centric Mission Statement for Achieving Success

C3Centricity

A customer-centric mission statement is a fundamental component for driving success in any organisation wanting to grow more profitably. It provides a clear direction and purpose, uniting the team towards shared objectives and fostering a sense of belonging. By guiding decision-making processes, it ensures that all actions align with the organization’s dedication to customer satisfaction, thereby setting expectations for employees and customers.

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Forrester Names Cisco a Leader in OT Security

Cisco - Contact Center

Securing industrial networks is top of mind. Cisco’s comprehensive OT security solution and unified IT/OT security platform is a Leader according to Forrester. Learn what makes Cisco stand apart in this market.

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The (Not-so-secret) Secret to Boosting Agent Performance: Practice

Vistio

When we look at the world’s top athletes, it’s clear that talent alone doesn’t make them great. It takes years of dedicated practice, refining techniques, and learning from mistakes to reach the pinnacle of their fields. Similarly, theoretical classroom learning and innate talent can only take your agents so far. The real transformation in training happens when they step out of the classroom and start applying what they’ve learned through consistent, intentional practice.

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From “Hello World” to “Hi AI”

Cisco - Contact Center

Simply put, AI will change the way you design, manage, and optimize networks, just as automation once did. Go beyond the buzz and build the AI skills you need to meet the challenges of the future.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Integration with Microsoft Teams Facilitates Seamless Business Communication and Collaboration

FluentStream

Efficiency and productivity are two key levers organizations pull when they need to improve operational performance. The first step to improving both is to analyze work methods, which often results in more streamlined processes. To help organizations refine their workflows. Read More The post Integration with Microsoft Teams Facilitates Seamless Business Communication and Collaboration appeared first on FluentStream.

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Job Rejection Email: How to Respond + 7 Tips & Examples

Nicereply

How do you turn rejection into something positive? You find a lot of content centered around writing the perfect resume, how to use job listings to your advantage, or how to ace interviews. However, many forget about what comes after. We all want to be optimistic and think that we’ll get the job we applied for, but the reality is that you’ll likely take a few knocks before finding “the one.

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Cisco Recognized for Global Leadership in LGBTQ+ Inclusion

Cisco - Contact Center

As we strive to build an Inclusive Future for All, the work we do to improve inclusion and belonging for LGBTQ+ Cisco employees is essential.

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Video: Watch TeamSupport's AI Features in Action

TeamSupport

Work Smarter, Not Harder with TeamSupport TeamSupport's latest AI features are paving the way for exceptional customer support at scale. With AI capabilities, your team can now efficiently handle customer inquiries, analyze data for insights, and personalize interactions like never before. Embrace the power of AI with TeamSupport and revolutionize the way you deliver support to your customers.

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Rebooting Europe’s Sustainable Growth and Connectivity with Cisco’s Policy Roadmap

Cisco - Contact Center

Cisco’s vision for Europe's digital strategy sets out 10 tech policies focusing on sustainable growth, leveraging AI and securing cyberspace, skills, partnerships for innovation, and importantly, connectivity for all.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

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Customer Experience for Vertical Takeoff

The Petrova Experience

VTOLs (vertical take-off and landing vehicles) are projected to hit mature industry status in 2035 ( Aviation International News ). In just over ten years, the entire aviation ecosystem will be radically different than it is today in terms of utilization, opportunity, and customer expectations. We are at an inflection point for the future of VTOL customer experience in the air and on the ground.

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Cisco Simplifies Cloud Security with AWS Cloud WAN Service Insertion

Cisco - Contact Center

Learn how Cisco cloud security integrates with AWS Cloud WAN

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Quality Automation for Quantitative Process and Performance Improvement

Advantage Communications

Enhance your contact center's performance with quality automation processes.

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7 Ways Companies Use AI for Customer Service

Help Scout

Explore real-world examples and best practices for implementing AI effectively in customer service.

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What Does it REALLY Mean to Put CX First?

Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

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Reimagining software development with the Amazon Q Developer Agent

AWS Machine Learning

Amazon Q Developer is an AI-powered assistant for software development that reimagines the experience across the entire software development lifecycle, making it faster to build, secure, manage, and optimize applications on or off of AWS. The Amazon Q Developer Agent includes an agent for feature development that automatically implements multi-file features, bug fixes, and unit tests in your integrated development environment (IDE) workspace using natural language input.

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How to use NLP in Customer Service to Boost Efficiency

NobelBiz

Natural Language Processing (NLP) is a subfield of artificial intelligence (AI) that focuses on the interaction between computers and humans through natural language. It allows machines to read, understand, and generate human language. NLP uses techniques from computational linguistics, machine learning, and deep learning to process and analyze large amounts of text and speech data.

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Get started quickly with AWS Trainium and AWS Inferentia using AWS Neuron DLAMI and AWS Neuron DLC

AWS Machine Learning

Starting with the AWS Neuron 2.18 release , you can now launch Neuron DLAMIs (AWS Deep Learning AMIs) and Neuron DLCs (AWS Deep Learning Containers) with the latest released Neuron packages on the same day as the Neuron SDK release. When a Neuron SDK is released, you’ll now be notified of the support for Neuron DLAMIs and Neuron DLCs in the Neuron SDK release notes, with a link to the AWS documentation containing the DLAMI and DLC release notes.

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The Future of Meta Workplace Is Here: Introducing JustCall Workspace

JustCall

Switch from Meta Workplace to JustCall Workspace for better team collaboration. Meta is finally drawing the curtain on Workplace, the Facebook-based office communication platform, effective September 1, 2025. For those wondering what to use next, say hello to JustCall Workspace, a team collaboration hub. JustCall Workspace is more than your average employee engagement platform.

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Reimagine Your Communications With A Unified Platform

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

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Sprinklr improves performance by 20% and reduces cost by 25% for machine learning inference on AWS Graviton3

AWS Machine Learning

This is a guest post co-written with Ratnesh Jamidar and Vinayak Trivedi from Sprinklr. Sprinklr’s mission is to unify silos, technology, and teams across large, complex companies. To achieve this, we provide four product suites, Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social, as well as several self-serve offerings. Each of these products are infused with artificial intelligence (AI) capabilities to deliver exceptional customer experience.

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How Wiz is empowering organizations to remediate security risks faster with Amazon Bedrock

AWS Machine Learning

Wiz is a cloud security platform that enables organizations to secure everything they build and run in the cloud by rapidly identifying and removing critical risks. Over 40% of the Fortune 100 trust Wiz’s purpose-built cloud security platform to gain full-stack visibility, accurate risk prioritization, and enhanced business agility. Organizations can connect Wiz in minutes to scan the entire cloud environment without agents and identify the issues representing real risk.

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