C3Centricity

JUNE 11, 2024

A customer-centric mission statement is a fundamental component for driving success in any organisation wanting to grow more profitably. It provides a clear direction and purpose, uniting the team towards shared objectives and fostering a sense of belonging. By guiding decision-making processes, it ensures that all actions align with the organization’s dedication to customer satisfaction, thereby setting expectations for employees and customers.

Customer centricity 81

Customer centricity Metrics Surveys Customer Experience 81

Cisco - Contact Center

JUNE 11, 2024

Securing industrial networks is top of mind. Cisco’s comprehensive OT security solution and unified IT/OT security platform is a Leader according to Forrester. Learn what makes Cisco stand apart in this market.

Marketing 105

Marketing Engineering 105

Vistio

JUNE 11, 2024

When we look at the world’s top athletes, it’s clear that talent alone doesn’t make them great. It takes years of dedicated practice, refining techniques, and learning from mistakes to reach the pinnacle of their fields. Similarly, theoretical classroom learning and innate talent can only take your agents so far. The real transformation in training happens when they step out of the classroom and start applying what they’ve learned through consistent, intentional practice.

Contact Center 52

Contact Center Construction Scripts Feedback 52

Cisco - Contact Center

JUNE 11, 2024

Simply put, AI will change the way you design, manage, and optimize networks, just as automation once did. Go beyond the buzz and build the AI skills you need to meet the challenges of the future.

Management 98

Management 98

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

FluentStream

JUNE 11, 2024

Efficiency and productivity are two key levers organizations pull when they need to improve operational performance. The first step to improving both is to analyze work methods, which often results in more streamlined processes. To help organizations refine their workflows. Read More The post Integration with Microsoft Teams Facilitates Seamless Business Communication and Collaboration appeared first on FluentStream.

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Nicereply

JUNE 11, 2024

How do you turn rejection into something positive? You find a lot of content centered around writing the perfect resume, how to use job listings to your advantage, or how to ace interviews. However, many forget about what comes after. We all want to be optimistic and think that we’ll get the job we applied for, but the reality is that you’ll likely take a few knocks before finding “the one.

Construction 52

Construction Feedback Management Personalization 52

Cisco - Contact Center

JUNE 11, 2024

As we strive to build an Inclusive Future for All, the work we do to improve inclusion and belonging for LGBTQ+ Cisco employees is essential.

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TeamSupport

JUNE 11, 2024

Work Smarter, Not Harder with TeamSupport TeamSupport's latest AI features are paving the way for exceptional customer support at scale. With AI capabilities, your team can now efficiently handle customer inquiries, analyze data for insights, and personalize interactions like never before. Embrace the power of AI with TeamSupport and revolutionize the way you deliver support to your customers.

Customer Support 52

Customer Support Personalization 52

Cisco - Contact Center

JUNE 11, 2024

Cisco’s vision for Europe's digital strategy sets out 10 tech policies focusing on sustainable growth, leveraging AI and securing cyberspace, skills, partnerships for innovation, and importantly, connectivity for all.

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

The Petrova Experience

JUNE 11, 2024

VTOLs (vertical take-off and landing vehicles) are projected to hit mature industry status in 2035 ( Aviation International News ). In just over ten years, the entire aviation ecosystem will be radically different than it is today in terms of utilization, opportunity, and customer expectations. We are at an inflection point for the future of VTOL customer experience in the air and on the ground.

Customer Experience 52

Customer Experience Airlines Transportation Technology 52

Cisco - Contact Center

JUNE 11, 2024

Learn how Cisco cloud security integrates with AWS Cloud WAN

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Advantage Communications

JUNE 11, 2024

Enhance your contact center's performance with quality automation processes.

Contact Center 52

Contact Center Technology 52

Help Scout

JUNE 11, 2024

Explore real-world examples and best practices for implementing AI effectively in customer service.

Customer Service 49

Customer Service Best practices 49

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

AWS Machine Learning

JUNE 11, 2024

Amazon Q Developer is an AI-powered assistant for software development that reimagines the experience across the entire software development lifecycle, making it faster to build, secure, manage, and optimize applications on or off of AWS. The Amazon Q Developer Agent includes an agent for feature development that automatically implements multi-file features, bug fixes, and unit tests in your integrated development environment (IDE) workspace using natural language input.

Benchmark 117

Benchmark Metrics Feedback Personalization 117

NobelBiz

JUNE 11, 2024

Natural Language Processing (NLP) is a subfield of artificial intelligence (AI) that focuses on the interaction between computers and humans through natural language. It allows machines to read, understand, and generate human language. NLP uses techniques from computational linguistics, machine learning, and deep learning to process and analyze large amounts of text and speech data.

Interactive Voice Response 52

Interactive Voice Response Customer Service Chatbots Call Center 52

AWS Machine Learning

JUNE 11, 2024

Starting with the AWS Neuron 2.18 release , you can now launch Neuron DLAMIs (AWS Deep Learning AMIs) and Neuron DLCs (AWS Deep Learning Containers) with the latest released Neuron packages on the same day as the Neuron SDK release. When a Neuron SDK is released, you’ll now be notified of the support for Neuron DLAMIs and Neuron DLCs in the Neuron SDK release notes, with a link to the AWS documentation containing the DLAMI and DLC release notes.

Scripts 105

Scripts Engineering Enterprise Management 105

JustCall

JUNE 11, 2024

Switch from Meta Workplace to JustCall Workspace for better team collaboration. Meta is finally drawing the curtain on Workplace, the Facebook-based office communication platform, effective September 1, 2025. For those wondering what to use next, say hello to JustCall Workspace, a team collaboration hub. JustCall Workspace is more than your average employee engagement platform.

SaaS 59

SaaS Coaching Employee engagement Personalization 59

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

AWS Machine Learning

JUNE 11, 2024

This is a guest post co-written with Ratnesh Jamidar and Vinayak Trivedi from Sprinklr. Sprinklr’s mission is to unify silos, technology, and teams across large, complex companies. To achieve this, we provide four product suites, Sprinklr Service, Sprinklr Insights, Sprinklr Marketing, and Sprinklr Social, as well as several self-serve offerings. Each of these products are infused with artificial intelligence (AI) capabilities to deliver exceptional customer experience.

Engineering 90

Engineering Benchmark Accountability Best practices 90

AWS Machine Learning

JUNE 11, 2024

Wiz is a cloud security platform that enables organizations to secure everything they build and run in the cloud by rapidly identifying and removing critical risks. Over 40% of the Fortune 100 trust Wiz’s purpose-built cloud security platform to gain full-stack visibility, accurate risk prioritization, and enhanced business agility. Organizations can connect Wiz in minutes to scan the entire cloud environment without agents and identify the issues representing real risk.

APIs 99

APIs Best practices Technology Management 99