Fri.Jun 14, 2024

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Embracing Change in Contact Centers: 20 Trends and 3 Recommendations

Brad Cleveland Blog

We are midway into 2024. How’s it going? It has certainly been a year of new developments in customer experience and contact centers. In January I wrote an article series for ICMI on the future of contact centers. The last … Continue reading → The post Embracing Change in Contact Centers: 20 Trends and 3 Recommendations appeared first on Brad Cleveland.

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Is Surge Pricing a Game-Changer or Deal-Breaker for Customers?

Beyond Philosophy

Surge pricing, a form of dynamic pricing, involves raising prices during spikes in demand to balance supply and demand. It is a rational economic solution to manage demand effectively, but it can generate negative emotions among consumers who feel they’re being unfairly charged. Surge pricing is a specific flavor of dynamic pricing or, depending on your perspective, price discrimination.

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Cisco Live 2024: Inspiring to Go Beyond

Cisco - Contact Center

This record-breaking event that brought together 21,000 technology enthusiasts, industry leaders, and visionaries was by far my favorite Cisco Live yet.

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Dialing Into Success: The Power of High Connect Rates


Trending news and helpful information from the DialedIn Call Center Software team.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Help Scout Works Best When

Help Scout

While you’re the only one who can decide if Help Scout is the right tool for you, here’s the advice our support team would give someone trying to make that decision for their business.

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Ambs Call Center Wins ATSI 2024 Award for Outstanding Customer Service

Ambs Call Center

Ambs Call Center wins prestigious ATSI 2024 Award for Outstanding Customer Service, showcasing their commitment to excellence in phone answering services.