Natalie Petouhof

AUGUST 31, 2022

Natalie is a Senior Customer Experience Strategist and Business Consultant at Genesys®. Dr. Natalie is often quoted in NYTimes, USA Today, Bloomberg Businessweek, CRM Magazine, and Peppers and Rogers 1-to-1 Magazine and is also a featured commentator on TV and radio. We just need to understand what we are optimizing for and why.

Entertainment 52

Entertainment Engineering Consulting Consulting 52

Beyond Philosophy

JUNE 2, 2022

One way we do it is to give customers magazines and ask them to pick out an image that portrays how they feel about the organization. Here Are Four Secrets to Discover What They Really Think appeared first on CX Consulting. Then, when they do, we ask why they picked it. Subscribe today right here. The post Do Your Customers Trust You?

Surveys 221

Surveys Consulting Consulting Accountability 221

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Proactive or Reactive CX? Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Beyond Philosophy

AUGUST 31, 2023

The dentist’s office has magazines. Beyond Philosophy has been recognized by the Financial Times as the leading management consultancy for four years. The idea behind this first area is if you have customers waiting for 15 minutes, how can you make it not feel like 15 minutes? In short, you should distract them. Click here.

Wait times 221

Wait times Airlines Call Center Benchmark 221

CrazyCall

APRIL 9, 2019

Besides that, she’s also been featured in Entrepreneur Startups and Selling Power magazines. Jill Konrath’s clients include Microsoft, IBM, Wells Fargo, GE, EY, Hilton and her weekly blog is read by over 140,000 sellers worldwide. “ Chamber of Commerce Small Business Blue Ribbon Award. Must-read: 9 Ways to Show Your Clients Love.

Sales 133

Sales Consulting Consulting Coaching 133

Beyond Philosophy

DECEMBER 15, 2022

So, American Giant contacted the technology columnist at Slate magazine. The post appeared first on CX Consulting. For example, American Giant, a premium hoodie sweatshirts company, wanted a PR campaign but didn’t have any money. But that wasn’t enough to get Slate interested. Instead, American Giant used a different tack.

Entertainment 195

Entertainment Airlines Advertising Technology 195

Beyond Philosophy

JANUARY 16, 2017

Entrepreneur magazine called them toxic employees. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA. Zig Ziglar, renowned salesperson and motivational speaker, called it stinkin’ thinkin’. Change your thinking and change your results.

Consulting 353

Consulting Consulting Customer Experience Management 353

Beyond Philosophy

MAY 24, 2016

A recent Keller Fay blog, for example, reported results from the 2016 Edelman Trust Barometer, an annual survey which measures the public’s trust in business, government, and institutions. 61% of IT buyers say that informal colleague communication is the most important factor in their purchasing decisions (B to B Magazine). –

B2B 236

B2B Government B2C Consulting 236

Beyond Philosophy

MARCH 31, 2015

One industry consultant said that the new, high-tech branches are aimed at three customer personas: busy, gadget-centric millennials, Gen X soccer moms, and baby boomers who own small businesses. Blogs Customer Retention' The largest banks appear to be all about building branch relationships through technology.

Banking 310

Banking Airlines Self service Finance 310

Enghouse Interactive

JULY 23, 2021

Guest Blog by Colin Shaw – Founder & CEO of Beyond Philosophy. As the Founder & CEO of Beyond Philosophy LLC his customer experience consulting company has been recognised by the Financial Times as ‘one of the leading management consultancies for the last three years in a row. This is a small but vital difference.

Customer emotions 98

Customer emotions Management Consulting Consulting 98

Beyond Philosophy

JULY 19, 2018

Just ask any magazine publisher, gym owner or Amazon Prime product manager. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. This self-serving default option also works for renewals. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer centricity 498

Customer centricity Government Customer Experience Consulting 498

Beyond Philosophy

NOVEMBER 25, 2021

It is a complicated purchase, so we looked at a magazine called Which? For example, in my global Customer Experience consultancy, we did some work with a health care equipment supplier. The post Our Competition is Beating Us Despite the Fact We Are Better Than Them appeared first on CX Consulting. So, for example, Which?

CRM 195

CRM Consulting Consulting Metrics 195

aircall

JULY 28, 2021

CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. For example, Forbes Magazine notes how tech companies were once known for their swanky HQs with modern architecture, sprawling cafeterias, and other benefits.

Real estate 104

Real estate call center software Call Center Wait times 104

Avaya

SEPTEMBER 19, 2018

Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. appeared first on Avaya Connected Blog.

Customer Care 94

Customer Care Government Contact Center Healthcare 94

Bill Quiseng

AUGUST 10, 2015

Or wouldn’t’ you want to know the secrets of the luxury resort properties that are frequently named in travel magazines as the very best like The Broadmoor or The Inn at Little Washington. Micah Solomon is a keynote speaker, author, customer service speaker, customer experience consultant and company culture consultant.

Consulting 149

Consulting Consulting Engineering Education 149

Beyond Philosophy

JULY 12, 2016

Kevin Kruse, a former VP of Kenexa (now part of IBM) and a leadership contributor to Forbes magazine, defined employee engagement as “the emotional commitment the employee has to the organization and its goals.” Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.

Employee engagement 170

Employee engagement Consulting Consulting Metrics 170

Mindtouch

OCTOBER 14, 2016

Bissette, Architect, Chief Learning Officer Magazine, @TLBissette. Jane Bozarth Bozarth, Editor-in-Chief, eLearn Magazine, @JaneBozarth. Monte Enbysk, Writer, Marketing Consultant, Microsoft Alumni Network, @monteenbysk. David Farbey, Senior Technical Consultant, Myriad Associates, @dfarb. paulcbrady.

Consulting 91

Consulting Consulting Engineering Construction 91

Amity

APRIL 25, 2016

Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. The Groove Blog. The Gainsight Blog.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Creative Virtual

OCTOBER 26, 2021

Recently Corporate Vision Magazine announced the winners of their 2021 Media Innovator Awards. This award recognises our London-headquartered company for our expertise in both developing conversational AI technology and delivering skilled consultation for implementing and maintaining solutions.

Virtual Agent 52

Virtual Agent Chatbots Engineering Consulting 52

Beyond Philosophy

JUNE 2, 2015

Since Fortune Magazine first started its “100 Best Places To Work” in 1998, Wegmans has made the list; and in 2005, it was named the best employer in America. As important in delivering great experiences are the things customers don’t see, particularly where employees are concerned. Wegmans invests a tremendous amount in employee training.

Customer centricity 244

Customer centricity Construction Enterprise Marketing 244

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

JustCall

AUGUST 2, 2021

He conducts several keynote speeches as well as customer experience consulting. Steve has also been named in the ‘"Top 50 Customer Experience Influencers 2021" by The Awards Magazine. Micah Solomon is a customer service consultant and a thought leader who is widely known for his keynote speeches. Adam Toporek. Micah Solomon.

Customer Experience 52

Customer Experience Consulting Consulting Best practices 52

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. This includes getting listed in local directories, reaching out to local media outlets to get coverage, and guest posting on relevant blogs.

Consulting 52

Consulting Consulting Education Engineering 52

Vcaretec

JUNE 6, 2022

This also means Customer Care Specialists need to have a deep understanding of the menu, the ingredients, the specials, and the policies so that they can consult the customer properly, make recommendations, set expectations, and create the best possible experience.

Customer Service 52

Customer Service Customer Care Scripts outsourcing 52

CSM Magazine

APRIL 11, 2024

Consult with Experts : Seek advice from real estate agents or legal professionals to broaden your perspective. Blogging Creating valuable content on a blog can position you as an expert in the field, building trust with your audience. Identify Deal Breakers: Know what terms are non-negotiable for you.

Real estate 52

Real estate Transportation Marketing Engineering 52

Mindtouch

SEPTEMBER 22, 2017

These winners not only implement, but influence others through public speaking, webinars, and thought leadership assets (blog, social, white papers). Noz Urbina , Founder, Urbina Consulting — @nozurbina — [link]. Joe Pairman , Lead Consultant, Mekon — @joepairman — [link]. Meet the Judges: Andrea Ames. Idyll Point Group ).

Consulting 54

Consulting Consulting Education Enterprise 54

Mindtouch

APRIL 17, 2017

Alex Konrad , Forbes Magazine, Staff Writer, @alexrkonrad, LinkedIn. Anne Janzer , Cuesta Park Consulting, Author, Writer, Writing Coach, @AnneJanzer, LinkedIn. Westley Hendriks, LinkedIn, Team Lead – Customer Success Consulting, @WesleyHendriks, LinkedIn. Alka Tandan , Turbine B2B, Principal, @TurbineB2B, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

CSM Magazine

MAY 15, 2023

This blog discusses six ways to improve customer experience in healthcare. Further in the blog, we have discussed more ways to foster customer brand loyalty. There’s also the rise of telehealth channels and online portals that offer convenient virtual consultations. Customer self-service opportunities should be enhanced.

Healthcare 52

Healthcare Customer Experience Chatbots Consulting 52

CrazyCall

SEPTEMBER 4, 2018

Personal blog. Personal blog. Apart from handling technical issues in Hubspot, he also blogs on OnStartups.com — a top-ranking community for entrepreneurs and startup founders that hits 700,000 visitors. Jason Lemkin is the founder of SaaStr blog and EchoSign, that was acquired by Adobe and renamed to Adobe Sign.

Sales 129

Sales SaaS CRM B2B 129

CSM Magazine

MARCH 31, 2023

In this blog post, we explain six actionable approaches to streamlining your manufacturing process – from eliminating redundancies to adopting automation strategies. Taking the steps outlined in this blog post helps move your business in the direction of success. Let’s dive in!

Analytics 52

Analytics Consulting Consulting Technology 52

CSM Magazine

DECEMBER 14, 2021

You can start by creating a website or blog. According to the consultants at Learning Revolution, a successful online course has a lot of working parts to it, and your best bet is to hire people that specialize in these areas. This includes content creators, consulting firms, speakers, and training firms.

Consulting 52

Consulting Consulting Marketing Customer Service 52

Callminer

MARCH 6, 2020

Michael Mancinone is an Organizational Psychology Consultant at Peoplogica , a leading People Analytics provider that helps Recruiters, HR managers and Business Owners select, retain, and develop high performing employees. Through their video training courses, blog, and weekly podcast, they educate beginner and expert marketers alike.

Management 207

Management Customer Service Consulting Consulting 207

C Space

JUNE 3, 2020

Mark Mason, chief financial officer of Citigroup , wrote a public blog post on the company’s website that repeated Floyd’s pleas to the white officer kneeling on his neck: “I can’t breathe.” Twitter changed its profile image to black and added “ #BlackLivesMatte r” to its description.

Education 52

Education Consulting Consulting Morale 52

Callminer

MARCH 6, 2020

Michael Mancinone is an Organizational Psychology Consultant at Peoplogica , a leading People Analytics provider that helps Recruiters, HR managers and Business Owners select, retain, and develop high performing employees. Through their video training courses, blog, and weekly podcast, they educate beginner and expert marketers alike.

Management 182

Management Customer Service Consulting Consulting 182

Horizon CX

APRIL 4, 2019

Earlier in my career, I had the opportunity to serve customers in a pure sales capacity—with all the challenges that accompany a sales role including quotas—both achievable and unrealistic, but that’s another topic for another blog. During my tenure in sales, I was introduced and trained in what is called the solution-selling methodology.

Customer centricity 40

Customer centricity Sales Engineering Construction 40

Talkdesk

DECEMBER 26, 2017

This article was originally written by Mathilde Collin, CEO at Front, for Opentalk Magazine. . In First Round Capital’s First Round Review, tech branding consultant Julie Supan makes the argument that in the best case scenarios, your company culture even reflect the values of your customers.

Sales 40

Sales Consulting Consulting Customer Care 40

CSM Magazine

APRIL 25, 2023

Jasper is an AI-powered text generation tool that works with all kinds of content formats from emails to social media posts to blog posts. She also provides consultations and creates expert writing materials. . #3 Jasper Also known as Jasper.ai and previously known as Jarvis, Jasper is a paid tool with a free trial that you can try.

Customer Service 52

Customer Service Scripts Consulting Consulting 52