ShepHyken

MARCH 22, 2019

is the senior director of ISG Research, a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. . The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken.

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Customer Experience Banking Technology Consulting 270

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Technology 242

Technology Customer Experience Personalization Engineering 242

ShepHyken

JULY 28, 2017

As a result, retail consultant Howard Davidowitz predicts that up to 50 percent of America’s shopping malls vanish within 15 to 20 years. The post Guest Blog: Becoming a Blockbuster? Online sales are expected to grow to more than $400 billion by 2018. appeared first on Shep Hyken.

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Consulting Consulting Marketing Customer Experience 199

kommunicate

JUNE 28, 2023

The post Spanish Job Consultancy Firm Drives Engagement with Kommunicate’s FAQ Chatbot appeared first on Kommunicate Blog. These free spirits chartered their own path in one of the most powerful kingdoms of the 19th and 20th century. They were mostly based out of the big cities like Seville [.]

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Consulting Consulting Chatbots Customer Support 52

Toister Performance Solutions

OCTOBER 7, 2021

A few years ago, I stopped most of my consulting. Companies that hired any customer service consultant were struggling to see any gains. And I'll share the one time when a consultant probably is the right choice. #1 2 You are not open to change Many leaders hire consultants for validation. But something gnawed at me.

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Consulting Consulting Customer Service Feedback 71

ShepHyken

MAY 19, 2017

Jay Baer , board of Advisors for ServiceGuru and one of the top social media consultants in the country and author of Hug your Haters, said it best that customer service is the new marketing. The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken.

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Customer advocacy Consulting Consulting Customer Service 184

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

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Consulting Consulting Best practices Upselling 98

ShepHyken

OCTOBER 19, 2018

Cameron Halcomb • Customer Experience Consultant, Emarsys • @cam_hassler • LinkedIn. The post Guest Blog: How Will Artificial Intelligence Impact CX and Customer Service? Customer service, specifically, is on the verge of mass adoption of artificial intelligence within the next several years. appeared first on Shep Hyken.

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Customer Service Automotive Chatbots Airlines 277

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

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Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

JANUARY 26, 2018

Evan Hackel, the creator of Ingaged Leadership, is an expert consultant in the areas of training, leadership, and franchising. Evan is CEO of Tortal Training, a leading training development company in Charlotte, North Carolina, and Principal and Founder of Ingage Consulting, a consulting firm in Woburn, Massachusetts.

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Consulting Consulting Customer Service Sales 208

ShepHyken

SEPTEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleague, John Smart, explains the leadership term VUCA and how it can relate to customer service. John Smart is a development consultant, running his own consultancy. Shep Hyken. He is the author of PROUD – Achieving Customer Service Excellence.

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Customer Service Consulting Consulting Marketing 174

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. Intercom Blog. Intercom has an amazing blog that is dedicated to customer success.

SaaS 64

SaaS Customer centricity B2B Best practices 64

ShepHyken

AUGUST 12, 2016

This week on our Friends on Friday guest blog post my colleague, Adam Toporek, writes about how important improvisation is in frontline customer service. As customer service consultant John DiJulius often says, “The answer is YES; now what’s the question?”. Shep Hyken.

Customer Service 221

Customer Service Scripts Consulting Consulting 221

ShepHyken

FEBRUARY 10, 2017

This week on our Friends on Friday guest blog post my colleague, George Aveling, shares an experience he had demonstrating unconscious bias during the customer experience. Both companies are leading global consulting and training organizations with offices in more than 60 countries worldwide. Shep Hyken.

Education 185

Education Consulting Consulting Personalization 185

ShepHyken

NOVEMBER 10, 2017

A digital marketing consultant, he has experience in things including branding, promotions and page optimization, along with research and strategy. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken. He has an MBA from the University of Pune.

Transportation 185

Transportation Analytics Banking Metrics 185

ShepHyken

NOVEMBER 24, 2017

Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy. The post Guest Blog: How to Use Social Media to Provide Great Customer Service appeared first on Shep Hyken.

Customer Service 221

Customer Service B2B B2C Accountability 221

ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. With 48 years of business experience, he consults on and writes about topics to help improve the performance of small business. The post Guest Blog: Customer Service Role … Avoid these Myths on Customer Service appeared first on Shep Hyken.

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Customer Service Scripts Customer Experience Personalization 238

aircall

JANUARY 6, 2022

Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critical business issues. Step Five: Consult to the Finish Line! But remember, as a consultant, you don’t want to give bad advice.

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Consulting Consulting Sales Analytics 62

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. The post Guest Blog: 4 Technology Solutions to Help You Manage Customer Service More Effectively appeared first on Shep Hyken.

Technology 232

Technology Customer Service Management CRM 232

Waterfield Technologies

MAY 6, 2019

When people hear the term “consultant” in a meeting, some laugh. The post Consulting is dead. Some cringe. Some might even roll their eyes. I freely admit I used to be one of those people. […]. appeared first on Waterfield Technologies.

Consulting 56

Consulting Consulting Technology Customer Experience 56

ShepHyken

AUGUST 26, 2016

This week on our Friends on Friday guest blog post my colleague, Doug Sandler, busts some popular customer service myths. I regularly consult with companies, associations and organizations that claim they give their employees power to make decisions but in reality pull the plug when they have an issue with decisions made. Shep Hyken.

Customer Service 0

Customer Service Airlines Government Consulting 0

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Donna Fluss, founder and president of DMG Consulting, says: ❝Customers do not understand organizations not having one standardized view of all their interactions.❞.

Customer Service 228

Customer Service Contact Center Technology Big data 228

Beyond Philosophy

NOVEMBER 29, 0002

As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. We discovered every organization has an Emotional Signature®, which is the level of emotional engagement an organization has with its customers and a tool we use in our Customer Experience Consultancy.

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Consulting Consulting Customer Experience Sales 282

Cisco - Contact Center

JULY 20, 2023

During my second year of college, COVID-19 made remote learning challenging for computer science students due to… Read more on Cisco Blogs This post was authored by Sanya Sachdeva, a CX intern on our Global TAC Team.

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Engineering Consulting Consulting Customer Experience 43

ShepHyken

OCTOBER 26, 2018

Keynote speaker and sales, service, and leadership consultant Tim Richardson works with corporate clients, associations, and the hospitality and private club industry to help them unlock the blocks to effective sales, service, and leadership.

Consulting 124

Consulting Consulting Sales Marketing 124

NobelBiz

JANUARY 28, 2020

NobelBiz, Hosted Contact Center division, announces it is seeking the finest telephony sales consultant in the industry to sell the best omni cloud system. The post NobelBiz Announces It Is Seeking Telephony Sales Consultant appeared first on NobelBiz®. If you are one, contact us today!

Consulting 52

Consulting Consulting Sales Contact Center 52

Concentrix

JANUARY 6, 2023

Discover what Our Inclusion in “The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2022” means for us.

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Consulting Consulting Customer Experience 62

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

NobelBiz

APRIL 24, 2020

In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis. The post VIDEO: Employee Experience from a Consultant Expert, with Christa Heibel appeared first on NobelBiz®.

Consulting 52

Consulting Consulting Call Center Management 52

Outsource Consultants

MARCH 14, 2018

This portion of this blog post was based on an article from CustomerThink. 3 Consulting Strategies to Improve Call Center Performance. Outsource Consultants provides call center consulting services and we have some insights into how we approach helping our clients. Measure the impact of your changes.

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Consulting Consulting Call Center Calibration 52

Vistio

JUNE 10, 2022

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. There are really two resources, which have to do with blogs and podcasts.

Consulting 52

Consulting Consulting Best practices outsourcing 52

NobelBiz

APRIL 24, 2020

In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis. The post VIDEO: How Can a Consultant Help Your Business During Crisis, with Christa Heibel appeared first on NobelBiz®.

Consulting 59

Consulting Consulting Call Center Management 59

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customers don’t value your word, which as consultants, is how you effect change to drive success. Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero. So, here’s our greatest hits compilation of our top content, milestones, and happenings from 2020.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Beyond Philosophy

MAY 7, 2021

When you cannot engage expensive consultants or re-imagined experiences for your business, it is essential to determine if the decisions you want to influence can be affected by regular business expenses that you have. I wrote a blog a while ago about things in restaurant experiences that bug me. ” dialog. The post Zero Cost!

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Customer Experience Wait times Consulting Consulting 444

Talkdesk

DECEMBER 21, 2017

In this episode, you’ll learn about your consulting website and branding. Welcome to Consulting Website Design 09, The Power of Brand. Last week, I received a message from my friend Dana, and she told me she re-launched her consulting website. And in the second part of this content section we have some blog posts.

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Consulting Consulting Sales Marketing 40

Contact Center Pipeline

SEPTEMBER 30, 2020

The round-up of most-read blog posts in September offer telling clues about what’s top-of-mind for contact center leaders these days. 1 spot is a Pipeline classic from industry veteran Kathleen Peterson of PowerHouse Consulting on setting a positive direction for the long-term—and very relevant to what is happening right now.

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