CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

Enghouse Interactive

OCTOBER 19, 2020

AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Watch for our next blog on October 22nd: Key Learnings from our Webinar with Kate Legget of Forrester. Constant Learning Improves AI Recommendations. It’s all in the approach and how the data is analyzed.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

Contact Center Pipeline

NOVEMBER 2, 2018

You can search our article archive and blog for seasonal tips. Halloween has passed, the pumpkins are gone, and now we look forward to spending time with our friends and loved ones at Thanksgiving. As always, Pipeline is here to help during this busy time of year. Don’t miss […].

Contact Center 113

Contact Center Call Center 113

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Magazine, Forbes, U.S. As a consultant, he guides clients who want to develop customer-focused cultures.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Beyond Philosophy

MAY 25, 2018

Recently, Lorraine and I re-evaluated some of our long-term subscriptions – like cable TV, magazines and travel insurance. Same thing with my renewal for The Economist magazine. If you enjoyed this blog, you might also enjoy these: Customer Loyalty Isn’t What You Think It Is! Loyalty and trust are more than just a transaction.

Accountability 334

Accountability Consulting Consulting Marketing 334

ShepHyken

SEPTEMBER 4, 2023

Magazine) Customer retention is a crucial aspect of any successful business. 7 Tips for Building a Successful Customer Onboarding Process by Rahul Sridhar (G2) This blog will explore key strategies and best practices for building a successful customer onboarding process. Customer retention can also help build your brand and reputation.

Customer Service 167

Customer Service Customer retention SaaS Best practices 167

Skybridge

DECEMBER 19, 2023

When The CEO Views magazine honored Skybridge as one of the year’s most influential companies, they asked our CEO, Andrew Bosko , to describe how our people-first values and technology vision are winning over North America’s most CX-driven brands.

Customer Care 86

Customer Care Technology 86

Beyond Philosophy

DECEMBER 22, 2015

Print magazines, still actively used, have remained about the same in terms of percentage of marketers including them in their content program. There’s social media, of course, in the form of micro-blogs and blogs, but also community involvement, articles, and product and service ratings.

Marketing 231

Marketing Engineering Consulting Consulting 231

CSM Magazine

JANUARY 25, 2022

We’re talking about your blog. Blogging is one of the most underutilized tools customer service managers can use to boost and improve customer satisfaction, engagement, and retention. Why Blogging Can Be a Customer Service Manager’s Dream Tool. Furthermore, you can blog about trends in your industry. Keep it Evergreen.

Customer retention 52

Customer retention Advertising Customer Service Management 52

CX Accelerator

JANUARY 11, 2021

As a writing teacher and literary magazine-type person, I loved this. Back to CX Accelerator Blog Home Valuing a healthy level of irreverence. Leslie O’Flahavan , Owner at E-WRITE had this to say, "Tony Hsieh and Zappos show the value of irreverence, but not the grating kind. Also, they published the Culture Book (pictured).

Customer centricity 266

Customer centricity Banking Education Contact Center 266

ShepHyken

DECEMBER 13, 2021

Magazine) Ensuring your customers have the best possible experience — and come back for more — isn’t about spending more money on staff and technology. In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. This article gives us a glimpse into the benefits of AI as it applies to customer service.

Customer Service 190

Customer Service Call Center Customer Experience Customer Support 190

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

JivoChat

MARCH 14, 2023

By creating a comprehensive book marketing plan that includes reviews, press releases, email campaigns, website presence, blog posts, podcast appearances and engaging on social media platforms such as Twitter and Facebook — authors can effectively reach target audiences. Social media. Advertising.

Marketing 75

Marketing Advertising Sales Personalization 75

CX Accelerator

JANUARY 11, 2021

As a writing teacher and literary magazine-type person, I loved this. Back to CX Accelerator Blog Home Valuing a healthy level of irreverence. Leslie O’Flahavan , Owner at E-WRITE had this to say, "Tony Hsieh and Zappos show the value of irreverence, but not the grating kind. Also, they published the Culture Book (pictured).

Customer centricity 182

Customer centricity Banking Education Contact Center 182

Beyond Philosophy

JULY 23, 2015

Author Ed Batista addresses this in his post on Harvard Business Review’s blog. I read on an airline magazine that Tuesday is the most productive day of the week. If you enjoyed this post, you might be interested in the following blogs: Social Media: Will This Be the Next Generation’s Big Regret? So how do we fix this?

Airlines 389

Airlines Customer centricity Personalization Marketing 389

JivoChat

JULY 25, 2023

Plus, the number of blogs and online magazines already present online are also considered sources. The Shopify blog post in question is linked right here. We will try out the Shopify blog post first. Test 1: So, we inputted a few passages from the blog into the tool and started the checking process.

APIs 75

APIs 75

Nuance

JUNE 20, 2019

Each quarter through a webinar, infohub and digital magazine, we’ll take an in-depth look at the freshest insights and biggest innovations in AI across the world. Visit Nuance's What's next blog to see the full content. This is a summary.

Customer Experience 66

Customer Experience 66

ChaseData

FEBRUARY 28, 2020

If you’ve opened a business magazine or browsed an industry blog in the last few years, you have undoubtedly seen big businesses touting the benefits of taking their operations into the cloud. For a smaller operation, this can be both confusing and intimidating.

Call Center 52

Call Center call center software 52

Natalie Petouhof

AUGUST 31, 2022

Dr. Natalie is often quoted in NYTimes, USA Today, Bloomberg Businessweek, CRM Magazine, and Peppers and Rogers 1-to-1 Magazine and is also a featured commentator on TV and radio. She believes we can imbue technology with our hopes and dreams for a future focused on bettering humanity.

Entertainment 52

Entertainment Engineering Consulting Consulting 52

Beyond Philosophy

JUNE 2, 2022

One way we do it is to give customers magazines and ask them to pick out an image that portrays how they feel about the organization. These indirect questions sound silly, but they permit people to give an honest answer where it doesn’t feel like they tell you they don’t trust you. . Then, when they do, we ask why they picked it.

Surveys 221

Surveys Consulting Consulting Accountability 221

ShepHyken

MAY 15, 2017

And, to celebrate the occasion, here is an excellent article from D Magazine that takes us through some of the Southwest history. If you don’t subscribe to his blog, you should. My Comment: Let’s start this weeks’ Top Five articles roundup by wishing Southwest Airlines a Happy 50th Birthday!

Customer Service 174

Customer Service Airlines Customer retention Personalization 174

Beyond Philosophy

MARCH 31, 2015

As an Umpqua SVP was quoted stating in a recent magazine article: “Finances are challenging enough – why are bank branches formal and intimidating? Blogs Customer Retention' Why does banking have to be a chore? and “If you ask me anything I don’t know, I’m not going to answer.”. appeared first on Beyond Philosophy.

Banking 310

Banking Airlines Self service Finance 310

Beyond Philosophy

AUGUST 31, 2023

The dentist’s office has magazines. The idea behind this first area is if you have customers waiting for 15 minutes, how can you make it not feel like 15 minutes? In short, you should distract them. For example, an airline’s waiting lounge plays the news.

Wait times 221

Wait times Airlines Call Center Benchmark 221

Beyond Philosophy

DECEMBER 15, 2022

So, American Giant contacted the technology columnist at Slate magazine. For example, American Giant, a premium hoodie sweatshirts company, wanted a PR campaign but didn’t have any money. American Giant knew it was a natural fit ( #punny ) because many of its target customers were interested in technology.

Entertainment 195

Entertainment Airlines Advertising Technology 195

ConvergeOne

OCTOBER 19, 2021

In our last blog post, we discussed the importance of having a Business Continuity Plan as part of a comprehensive set of plans to protect the critical assets that your company depends on for continued success. Security Magazine Webinar] Ransomware Readiness: The Rise of Double and Triple Extortions.

Healthcare 99

Healthcare Education Best practices 99

Beyond Philosophy

JANUARY 16, 2017

Entrepreneur magazine called them toxic employees. Zig Ziglar, renowned salesperson and motivational speaker, called it stinkin’ thinkin’. Change your thinking and change your results. Sometimes negativity comes from others, including employees.

Consulting 353

Consulting Consulting Customer Experience Management 353

Jive

APRIL 8, 2019

Magazine as one of America’s Fastest Growing Private Companies and regarded as a top-performing partner for hundreds of telecom agents and channel partners nationwide. The post Jive Teams with PlanetOne to Deliver the Best in Telecom and IT to Channel Partners appeared first on The Jive Blog.

voip 81

voip Enterprise Sales Technology 81

NICE inContact

APRIL 16, 2019

Alongside his multi-talented work on the stage, screen and radio, Fry cultivated a career as an author, contributing columns and articles for newspapers and magazines. The post Interactions EMEA Welcomes Stephen Fry as Keynote appeared first on NICE inContact Blog. Register Now.

Technology 54

Technology Cloud contact Contact Center 54

Brad Cleveland Blog

DECEMBER 14, 2023

The company’s flagship website and magazine publishes reviews and comparisons of consumer products and services, reaching millions of readers each month. Consumer Reports’ November/December 2023 issue is on newsstands now.

Surveys 26

Surveys Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

DECEMBER 14, 2023

The company’s flagship website and magazine publishes reviews and comparisons of consumer products and services, reaching millions of readers each month. Consumer Reports’ November/December 2023 issue is on newsstands now.

Surveys 26

Surveys Contact Center Call Center Customer Experience 26

VirtualPBX

MARCH 10, 2020

Rich Tehrani, the CEO of TMC, which prints the Internet Telephony magazine, had this to say about the 2020 Product of the Year Award recipients: “Congratulations to the winners of the 2020 INTERNET TELEPHONY Product of the Year Award. We think our phone plans are better than ever and are always improving. Praise From Internet Telephony.

voip 83

voip Engineering Call Center Marketing 83

OctopusTech

AUGUST 3, 2018

Alberta Independent Media is an Online Magazine/Blog which provides an in-depth and logical analysis of the news as it is reported, as well as analyses social and political issues, important to everyday Canadians. How we helped?

Telemarketing 48

Telemarketing Advertising Call Center Customer Support 48

OctopusTech

AUGUST 3, 2018

Alberta Independent Media is an Online Magazine/Blog which provides an in-depth and logical analysis of the news as it is reported, as well as analyses social and political issues, important to everyday Canadians. How we helped?

Telemarketing 48

Telemarketing Advertising Call Center Customer Support 48

VirtualPBX

DECEMBER 17, 2020

Today’s guest post was submitted by Stevie Nicks at Just Another Magazine , an online magazine that covers lifestyle topics. Alternatively, teams can access the bountiful collection of online courses, blogs and videos available from a number of providers across the web.

Management 93

Management Time management Analytics Marketing 93

Beyond Philosophy

MAY 24, 2016

A recent Keller Fay blog, for example, reported results from the 2016 Edelman Trust Barometer, an annual survey which measures the public’s trust in business, government, and institutions. 61% of IT buyers say that informal colleague communication is the most important factor in their purchasing decisions (B to B Magazine). –

B2B 236

B2B Government B2C Consulting 236

Momentum Telecom

MARCH 14, 2022

ChannelVision Magazine awarded Momentum the 2021 Visionary Spotlight Award for Best International Internet Solution. In addition, you’ll be working with an award-winning provider. TMC, a global, integrated media company, awarded Momentum’s Navigator SD-WAN a 2021 INTERNET TELEPHONY SD?WAN WAN Product of the Year Award.

Customer Support 98

Customer Support Management 98

aircall

JULY 28, 2021

CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. For example, Forbes Magazine notes how tech companies were once known for their swanky HQs with modern architecture, sprawling cafeterias, and other benefits.

Real estate 104

Real estate call center software Call Center Wait times 104