Anexa BPO

FEBRUARY 17, 2023

In today’s competitive business world, customer experience (CX) has become a critical component of any successful business strategy. In the B2B space, CX is just as important as it is in the B2C space, and failure to provide a positive CX can result in lost business, negative word-of-mouth, and a damaged reputation.

B2B 52

B2B Bilingual agents Outbound sales B2C 52

OctopusTech

MAY 10, 2019

As if you are dealing in B2B your marketing methods are different and when you deal with a customer, the method you used is different. By using different methods and strategies, whatever customer experience or CX you gain affect your business differently. How CX act differently for B2B vs B2C?

B2C 90

B2C B2B Customer Experience Government 90

Peter Lavers

JULY 28, 2016

This series of blogs is based on the early results of research undertaken by Peter Lavers on customer centricity. Participants are asked to tell us what, if anything, they are pulling their hair out over when it comes to customer centricity. This is despite years of CRM and customer experience thinking!

Customer centricity 100

Customer centricity Finance CRM Metrics 100

JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. One thing is for sure, though, if you want to increase sales, you need to study your target audience, make sure your team knows your product well, and plan thoroughly the marketing and sales actions. . But, in terms of B2B SaaS, that’s different. .

B2B 52

B2B SaaS B2C Sales 52

Totango

JULY 24, 2020

Client expansion is the bird-in-the-hand approach to B2B enterprise growth. The digitization of business has changed the way SaaS and subscription enterprises derive value from their customers and given rise to a mutually beneficial model. You generate additional resources by proactively providing your customers with additional value.

B2B 62

B2B Enterprise Best practices Upselling 62

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. The global market research company conducted its first Forrester Wave™ evaluation of top customer success platforms.

B2B 92

B2B CRM Enterprise Upselling 92

PeopleMetrics

AUGUST 27, 2015

Selling in the business-to-business (B2B) space is complicated. In fact, if you watch a B2B sales manager for any length of time, there’s a 97.4% A B2B sales manager’s job is essentially to coax a prospect into buying a problem-solving machine. And happy customers lead to more buyers. But I’m 97.4%

B2B 111

B2B Customer Experience Sales Feedback 111

ProProfs Blog

MARCH 28, 2019

Even though you have the best products the industry has to offer, your sales aren’t increasing. If you’re facing this problem, a common reason for this outcome is the marketing message that fails to resonate with potential customers. The only way to do this, obviously, is customer-centric copywriting. Be Empathetic.

Customer centricity 83

Customer centricity Scripts Education Healthcare 83

Peter Lavers

JULY 17, 2017

This blog coincides with the 10 th anniversary of the first signs of the Credit Crunch, which has impacted and continues to affect all our lives. Product-centric business models are dying. You need to be making best utilisation of your data and insight to benefit all your customer groups in some way (especially in B2B).

Customer Experience 182

Customer Experience Customer centricity Management Automotive 182

Integrity Solutions

MARCH 4, 2020

Originally published as a guest blog contribution for SellingPower.com by Steve Schmidt. As they weigh purchase options and evaluate vendors, B2B buyers expect sales teams and their companies to behave in ethical ways. . Transparency Is Key to Creating an Ethical Sales Culture .

Sales 67

Sales Coaching B2B Marketing 67

Help Scout

JUNE 5, 2019

It’s likely not a surprise to you that putting your customer first is good for business. But building a customer-centric marketing strategy for your business can be difficult. The good news is that putting in the work to deliver customer-centric marketing pays off. What is customer-centric marketing?

Customer centricity 40

Customer centricity Marketing Feedback Customer advocacy 40

Talkdesk

APRIL 14, 2016

Customer-centricity is the key to success in the modern business landscape. Whether you sell a B2B SaaS cloud-based service or gluten-free, organic, non-GMO oranges, your best bet is to take a customer-centric approach. In advance of the event, we thought we’d provide a refresher on customer-centricity.

Customer centricity 40

Customer centricity Benchmark B2B SaaS 40

Anexa BPO

MAY 16, 2022

The reports are in, and B2B trends for 2022 are all about a laser-like focus on the customer and improving CX. Furthermore, these B2B companies must prioritize supporting a digitally-framed CX that will allow them to meet demand, minimize disruption and create opportunities for growth. But let’s focus on B2B.

B2B 52

B2B B2C Business Process Outsourcing outsourcing 52

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Elements that Drive Customer Success Growth.

Customer centricity 101

Customer centricity B2C Enterprise Upselling 101

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business.

Enterprise 95

Enterprise SaaS Engineering Technical Support 95

Beyond Philosophy

NOVEMBER 10, 2014

An Electrical Retailer reduced complaints by 20%, increased levels of trust by 10% and achieved a 3% increase in ‘like for like’ sales. An Insurance company reduced certain repeat calls from 76% to 6 % achieving millions of cost-cuts and also moved Customer satisfaction from 73% to over 90%. So, there you have it. February 2006.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

JivoChat

APRIL 8, 2021

In doing so, companies take a customer-centric approach that leads to a more personalized buyer journey. Ultimately, customer engagement tools help foster a stronger bond between companies and customers, enhancing the buyer experience and the company’s performance and service levels. Shorter Sales Cycles.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Satrix Solutions

NOVEMBER 28, 2018

The numbers speak for themselves: 84% of B2B buyers are now starting the purchasing process with a referral. Perhaps it’s time to allocate some of your advertising dollars and place your bets on your most powerful resource: your existing customers. The Value of Happy Business-to-Business (B2B) Customers.

B2B 60

B2B Customer centricity Feedback Advertising 60

Integrity Solutions

MAY 13, 2021

Many sales leaders are grappling with this question as they navigate today’s rapidly evolving selling landscape. Coming into the year, only 6% of Chief Sales Officers said they were extremely confident about their team’s ability to meet or exceed revenue goals. Customer expectations are higher than ever.

Sales 82

Sales Customer centricity Best practices B2B 82

Customer Guru

AUGUST 8, 2018

Amanda is a highly experienced customer experience consultant, adviser, and writer. She has helped organizations of all sizes and sectors transform themselves into customer-centric ones. His areas of expertise, among others, are customer acquisition, customer development, and customer loyalty.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

Vcaretec

JUNE 6, 2022

Check out the Vcare Top 50 Customer Care Influencers below, and connect with these experts on their blogs, Twitter, and on other social networks. Did you make our list of customer care influencers? I tweet about customer focus, leadership, IT, and tech. He is a Customer Experience & ATL 2013 Huff Post Top 100 Social.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

TeleDirect

DECEMBER 14, 2023

Consider the benefits of someone following up with your clients and setting appointments, readying your sales team to follow through and close the deal. Our B2C and B2B appointment-setting services are designed to instill confidence in your services or products. based, which means you’ll experience real-time customer support.

Business Process Outsourcing 62

Business Process Outsourcing outsourcing B2C B2B 62

Anexa BPO

SEPTEMBER 13, 2022

That said, a similar impact is yet to be seen on the B2B aspect of this value chain, which includes everything from the consumer-goods manufacturer to the distributor and wholesaler to the retailer. Contact Anexa today to see how we can support all of your customer-centric activities. And e-commerce? We were made for that.

Bilingual agents 52

Bilingual agents Outbound sales outsourcing B2C 52

Amity

APRIL 25, 2016

Alex helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. The Glide Consulting Blog. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. The Groove Blog. VP of Customer Success and Business Operations - Gainsight.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

SaaS 73

SaaS B2B Consulting Consulting 73

CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. Lincoln Murphy. Alex Farmer.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

SmartKarrot

MAY 13, 2022

Every decision in a business now needs to be made from the point of view of customers rather than the business itself. Digital disruption affects every industry and every business, including B2B companies. Do you know what impact digital disruption can put on B2B companies? If not, check out this blog today!

B2B 10

B2B Advertising B2C Technology 10

JustCall

MARCH 16, 2021

JustCall's CEO, Gaurav Sharma , credits the organic move of small & medium businesses towards automation (& digital adoption) and the JustCall team's hard work & customer-centric approach with its 965% revenue growth over the past three years. About JustCall (Slabs Technologies Private Limited).

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

PeopleMetrics

MAY 7, 2015

Imagine your customers—fragile and airborne—as they move between your company’s delivery teams. A Closer Look at the Transition From Sales to Delivery. We believe the customer experience starts before the customer is actually a customer. You can build “above and beyond” behaviors into your sales experience.

Customer Experience 94

Customer Experience B2B Sales Telecommunications 94

Blueship Call Center

DECEMBER 14, 2021

Artificial Intelligence (AI) in Customer Service. According to Gartner, roughly 30% of B2B companies will use AI to drive at least one major sales initiative this year. A company with a customer-centric strategy has a better chance of being in the game for a long time.

Call Center 40

Call Center outsourcing B2B Customer centricity 40

Integrity Solutions

JULY 9, 2019

You know they’re not just trying to make a sale—they’ve got your back. This is why the ability to create emotional bonds with your customers is the x-factor that drives customer retention and loyalty.

Customer centricity 53

Customer centricity Sales B2B Customer retention 53

Nicereply

FEBRUARY 2, 2024

This will, in turn, will help you: Build stronger customer relationships Earn customer trust Improve customer satisfaction Happy and satisfied customers often become advocates who rave about your brand on social media and review sites. The post What is Customer Success and Why is it Important?

Education 59

Education Accountability Customer retention Journey mapping 59

JustCall

MARCH 28, 2023

Your sales and support agents are at the heart of your business. In this blog, we will discuss how to identify the needs of customer-facing teams, how to align those needs with the right tools, and what are common types of tools your agents require to excel. They may have a different perspective on the tools that are needed.

CRM 52

CRM Sales Scripts Analytics 52

Nicereply

NOVEMBER 27, 2023

According to a study by Harvard Business Review , even a modest increase in customer satisfaction can result in a significant uptick in revenue. For customer experience professionals, understanding the monetary impact of CSAT is crucial for securing buy-in from executives and justifying investment in customer-centric initiatives.

Metrics 59

Metrics Surveys Analytics Feedback 59

JustCall

APRIL 3, 2023

According to data, “increasing customer retention rates by 5% increases profits by 25% to 95%.” There’s immense value in laser-focusing on customer success. In this blog, we’ll learn how. What Is Customer Success? What Does a Great Customer Success Strategy Look Like?

Upselling 52

Upselling Metrics Best practices Customer centricity 52

ShepHyken

MAY 11, 2018

This week we feature an article by Rohit Prasanna who shares a great list of 10 customer service trends that will affect the customer experience this year. – Shep Hyken. The customer-centric economy has taken the front-seat across the globe, and it is no different for B2B businesses.

Customer Service 253

Customer Service B2B Customer centricity SaaS 253