Fri.Jun 07, 2024

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more.

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Your Mood Has a Massive Effect on Your Decision Making. Here’s why.

Beyond Philosophy

Various motivational biases and emotions shape customer experiences, emphasizing the need for a holistic approach to designing experiences. For example, the customer’s mood significantly impacts the customer’s decision-making processes. Today’s discussion highlights why understanding the customer’s mood and managing customer emotions helps you achieve your desired experience outcomes.

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Securely Connect Everything Everywhere with a Unified SASE Platform

Cisco - Contact Center

We rely on connections with everyone and everything. But secure networking can be challenging in a distributed world of people, places, and things across premises to the cloud, which can ultimately impact the user experience. Learn what Cisco is doing to help customers securely connect everything everywhere through the latest enhancements to our SASE solution.

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RISE with SAP: Tips to streamline SAP Cloud licensing

Unymira

SAP describes itself as “The Cloud Company” and has greatly expanded its range of cloud-based solutions in just a few years. With the introduction of SAP S/4HANA Cloud Public Edition and, in particular, RISE with SAP, the German software giant has underpinned its cloud-first approach.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Security, the cloud, and AI: building powerful outcomes while simplifying your experience

Cisco - Contact Center

Read how Cisco Security Cloud Control prioritizes consolidation of tools and simplification of security policy without compromising your defense.

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Nail Those Brand Requests Like a Pro: Manufacturer’s Playbook

CSM Magazine

As a manufacturer, your relationship with brands is crucial. You’re the backbone, turning concepts into products. Effectively responding to brand requests ensures smooth operations, fosters trust and strengthens partnerships. Keep reading to learn the best ways to handle brand requests, providing you with actionable insights and strategies to keep those brand relationships thriving.

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Digital Health: Building the Future of Healthcare

Concentrix

Discover how hospitals are adapting to embrace digitalization, paving the way for profound transformation in the future of healthcare.

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Travel Smart: Things to Avoid When Exploring Europe

CSM Magazine

Exploring Europe is a dream for many travelers. With its rich history, diverse cultures, and stunning landscapes, it’s no wonder that millions flock to its cities and countryside every year. However, navigating through Europe can be a bit challenging if you’re not prepared. To make your journey more enjoyable and hassle-free, here are some vital tips on things to avoid when exploring this captivating continent.

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Generative AI Isn’t a Magic Wand—But It Can Help Transform Your Business

Concentrix

Learn what generative AI’s is—and isn’t—how to avoid pitfalls, and how to implement it to transform your business.

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of automation to revolutionize outdated call review processes!