Hodusoft
JUNE 7, 2024
Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more.
Beyond Philosophy
JUNE 7, 2024
Various motivational biases and emotions shape customer experiences, emphasizing the need for a holistic approach to designing experiences. For example, the customer’s mood significantly impacts the customer’s decision-making processes. Today’s discussion highlights why understanding the customer’s mood and managing customer emotions helps you achieve your desired experience outcomes.
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Cisco - Contact Center
JUNE 7, 2024
We rely on connections with everyone and everything. But secure networking can be challenging in a distributed world of people, places, and things across premises to the cloud, which can ultimately impact the user experience. Learn what Cisco is doing to help customers securely connect everything everywhere through the latest enhancements to our SASE solution.
Unymira
JUNE 7, 2024
SAP describes itself as “The Cloud Company” and has greatly expanded its range of cloud-based solutions in just a few years. With the introduction of SAP S/4HANA Cloud Public Edition and, in particular, RISE with SAP, the German software giant has underpinned its cloud-first approach.
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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
Cisco - Contact Center
JUNE 7, 2024
Read how Cisco Security Cloud Control prioritizes consolidation of tools and simplification of security policy without compromising your defense.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
JUNE 7, 2024
As a manufacturer, your relationship with brands is crucial. You’re the backbone, turning concepts into products. Effectively responding to brand requests ensures smooth operations, fosters trust and strengthens partnerships. Keep reading to learn the best ways to handle brand requests, providing you with actionable insights and strategies to keep those brand relationships thriving.
Concentrix
JUNE 7, 2024
Discover how hospitals are adapting to embrace digitalization, paving the way for profound transformation in the future of healthcare.
CSM Magazine
JUNE 7, 2024
Exploring Europe is a dream for many travelers. With its rich history, diverse cultures, and stunning landscapes, it’s no wonder that millions flock to its cities and countryside every year. However, navigating through Europe can be a bit challenging if you’re not prepared. To make your journey more enjoyable and hassle-free, here are some vital tips on things to avoid when exploring this captivating continent.
Concentrix
JUNE 7, 2024
Learn what generative AI’s is—and isn’t—how to avoid pitfalls, and how to implement it to transform your business.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
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