Fri.Jun 07, 2024

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Call Center Management: Challenges, Strategies, Tips, and Best Practices In today’s time, setting up a call or contact center is extremely easy. But managing its day-to-day operations has become tougher as contemporary call center managers have to cope with several challenges including post-covid work scenarios, high attrition rate, increasing competition, and more.

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Your Mood Has a Massive Effect on Your Decision Making. Here’s why.

Beyond Philosophy

Various motivational biases and emotions shape customer experiences, emphasizing the need for a holistic approach to designing experiences. For example, the customer’s mood significantly impacts the customer’s decision-making processes. Today’s discussion highlights why understanding the customer’s mood and managing customer emotions helps you achieve your desired experience outcomes.

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Securely Connect Everything Everywhere with a Unified SASE Platform

Cisco - Contact Center

We rely on connections with everyone and everything. But secure networking can be challenging in a distributed world of people, places, and things across premises to the cloud, which can ultimately impact the user experience. Learn what Cisco is doing to help customers securely connect everything everywhere through the latest enhancements to our SASE solution.

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RISE with SAP: Tips to streamline SAP Cloud licensing

Unymira

SAP describes itself as “The Cloud Company” and has greatly expanded its range of cloud-based solutions in just a few years. With the introduction of SAP S/4HANA Cloud Public Edition and, in particular, RISE with SAP, the German software giant has underpinned its cloud-first approach.

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The Contact Center Manager’s Guide to AI

Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.

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Security, the cloud, and AI: building powerful outcomes while simplifying your experience

Cisco - Contact Center

Read how Cisco Security Cloud Control prioritizes consolidation of tools and simplification of security policy without compromising your defense.

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Nail Those Brand Requests Like a Pro: Manufacturer’s Playbook

CSM Magazine

As a manufacturer, your relationship with brands is crucial. You’re the backbone, turning concepts into products. Effectively responding to brand requests ensures smooth operations, fosters trust and strengthens partnerships. Keep reading to learn the best ways to handle brand requests, providing you with actionable insights and strategies to keep those brand relationships thriving.

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Generative AI Isn’t a Magic Wand—But It Can Help Transform Your Business

Concentrix

Learn what generative AI’s is—and isn’t—how to avoid pitfalls, and how to implement it to transform your business.

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Travel Smart: Things to Avoid When Exploring Europe

CSM Magazine

Exploring Europe is a dream for many travelers. With its rich history, diverse cultures, and stunning landscapes, it’s no wonder that millions flock to its cities and countryside every year. However, navigating through Europe can be a bit challenging if you’re not prepared. To make your journey more enjoyable and hassle-free, here are some vital tips on things to avoid when exploring this captivating continent.