kommunicate

MARCH 4, 2021

In the month of February, we have added powerful integrations like Whatsapp and added some cool features in the Dashboard, Kompose Bot Builder, and Bot analytics. The post Here’s What’s New from February 2021|Kommunicate Product Updates appeared first on Kommunicate Blog.

Analytics 52

Analytics 52

JustCall

JANUARY 18, 2021

We are thrilled to receive the 'Best Business Phone Service 2021' award from Digital.com. Based on reviews of these business phone services, it has awarded JustCall as the best business phone service for 2021. Digital.com takes the following factors into consideration for deciding the Best Business Phone Service in 2021: .

Interactive Voice Response 52

Interactive Voice Response Analytics voip CRM 52

JustCall

JANUARY 18, 2021

We are thrilled to receive the 'Best Business Phone Service 2021' award from Digital.com. Based on reviews of these business phone services, it has awarded JustCall as the best business phone service for 2021. Digital.com takes the following factors into consideration for deciding the Best Business Phone Service in 2021: .

Interactive Voice Response 52

Interactive Voice Response Analytics voip CRM 52

Upstream Works

JANUARY 26, 2021

The Accelerated Need for Digital CX in 2021. Embracing Contact Center AI in 2021. Contact centers of all sizes will have to continue to adapt to the new normal throughout 2021. The post The Accelerated Need for Digital Transformation in 2021 appeared first on Upstream Works. Supporting a distributed workforce.

Contact Center 78

Contact Center Self service Technology Surveys 78

Eptica

NOVEMBER 26, 2021

Date: Friday, November 26, 2021 Author: Pauline Ashenden - Demand Generation Manager 6 keys to success for outsourced customer service providers. Published on: November 26, 2021. billion between now and 2025. billion between now and 2025. Read the full article on our parent company Enghouse Interactive’s site here.

outsourcing 121

outsourcing Customer Service Cloud contact Best practices 121

Comm100

JANUARY 21, 2021

If 2021 is the year that you want to find the best live chat software for your small business, then read on to find out everything you need to know about small business live chat software. Using live chat analytical tools, you can learn about a visitor’s interaction with your site (time on site, entrance information, pages visited, and more).

Surveys 98

Surveys Marketing Customer Support Sales 98

Eptica

MARCH 5, 2021

Date: Friday, March 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Building the hybrid contact centre with Microsoft Teams. Published on: March 05, 2021. You might also be interested in these posts: 4 key trends from the 2021 ICS UK Customer Satisfaction Index. 5 ways to get your contact centre fit for 2021.

Analytics 104

Analytics Marketing Customer Service Management 104

Spearline

JUNE 2, 2022

The Deloitte Digital 2021 Global Contact Center Survey found that 32% of organizations were running cloud contact center technologies in 2021, and 75% expected to be doing so within the next two years (by 2023). In 2021, there were more high profile hacks of large organizations than ever. And those concerns are understandable.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

Enghouse Interactive

JANUARY 15, 2021

Looking forward into 2021, now is the time to get contact centre systems ready for the year ahead. While it is difficult to predict the near-future, focusing on five key areas for improvement will help get your contact centre fit for 2021, and beyond, however the world evolves. Deliver a personalised experience.

Self service 40

Self service CRM Quality management Feedback 40

Global Response

NOVEMBER 10, 2021

The post The Best Call Center Software Tools in 2021 appeared first on Global Response. A key factor of handling customer inquiries in an organized manner is the type of infrastructure you have in place. There needs to be a clear protol to ensure consistency and that more.

call center software 48

call center software Call Center Analytics Technology 48

Totango

MARCH 26, 2021

You can implement SuccessPlays through SuccessBLOCs , modular add-ons which provide everything you need to immediately optimize the customer experience at any stage in their lifecycle, including SuccessPlay best practices, KPIs, and analytics tools which make it easy to monitor the effectiveness of your customer lifecycle management efforts.

SaaS 66

SaaS Best practices Upselling Education 66

Cisco - Contact Center

FEBRUARY 1, 2021

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these. Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics.

Contact Center 124

Contact Center Transportation Customer Experience Wireless 124

CustomerSuccessBox

JUNE 11, 2021

Let me give you more examples, say when you are a marketing automation tool, your upsell opportunity could be the number of contacts, number of visitors that are coming to your website, number of clicks that you’re getting if you’re an analytics tool could be data storage.

Upselling 52

Upselling SaaS APIs Enterprise 52

Totango

APRIL 5, 2022

Reporting: Does your NPS software include analytics and reporting tools to help you interpret your survey results? In 2021, customer feedback provider InMoment acquired Wootric, an app for conducting NPS surveys inside web apps. The InMoment app includes customizable dashboards, analytics tools, and integration options.

Upselling 102

Upselling Surveys Analytics Customer retention 102

ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. August 17, 2021. Why track customer experience analytics? CEM helps organizations with analyzing customer experience analytics and align with the perfect growth strategy prioritizing higher customer conversion rates, reduced churn rates, and strong brand presence. 26 August 2021. 25 August 2021.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

Nicereply

DECEMBER 29, 2020

Whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast, we are incredibly happy and grateful for you. So as we approach the end of the year, it’s the perfect time to look back and show you our best blogs and podcasts published in 2020. 5 Most Favorite Blog Posts Published in 2020.

Customer Support 98

Customer Support Average Handle Time Analytics Customer Experience 98

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021!

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

MARCH 4, 2024

Looking back to 2021, when Anthropic first started building on AWS, no one could have envisioned how transformative the Claude family of models would be. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services. We can’t wait to see what customers build next.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

Totango

DECEMBER 28, 2020

It’s so important that Cisco has created an entire program around it and is requiring all Cisco Gold Partners to complete the Customer Experience (CX) Specialization Certification by March 2021. Presents detailed customer journey analytics and team impact. There are two deadlines that need to be met by their partners in 2021.

Best practices 79

Best practices Upselling Analytics Technology 79

Totango

APRIL 1, 2021

We have received multiple leadership awards from G2 across several categories, including Customer Success, Product Analytics, Customer Journey Analytics, Experience Management, Data Visualization, Customer Data Platforms, Business Intelligence, and Email Marketing. Ready to see what all of these users are talking about?

B2B 79

B2B Accountability Analytics Engineering 79

Nuance

OCTOBER 7, 2021

I’m writing this a few days after the Merchant Risk Council (MRC) Vegas Virtual Event 2021. Visit Nuance's What's next blog to see the full content. The post Retail fraud: Why consumer identities must evolve with biometric security appeared first on What’s next. This is a summary.

Best practices 72

Best practices Enterprise Analytics 72

Totango

DECEMBER 1, 2020

We are almost at the end of this special weird year moving swiftly towards 2021. New Totango usage analytics will allow admins and users to report the usage and performance of the team. The post Totango Product Update -Staying warm in Fiji appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Enterprise 67

Enterprise Analytics Accountability Feedback 67

Spearline

OCTOBER 21, 2021

There are expected to be nearly 2.14B digital buyers in the world in 2021. Analytics support the root-cause analysis of issues. Real-time voice conversation remains a big part of customer interaction. The total value of global retail eCommerce sales will reach $4.2T In 2020, retail eCommerce sales grew 25.7% over the previous year.

Telecommunications 113

Telecommunications Benchmark Engineering Feedback 113

Nuance

OCTOBER 7, 2021

I’m writing this a few days after the Merchant Risk Council (MRC) Vegas Virtual Event 2021. Visit Nuance's What's next blog to see the full content. The post Retail fraud: Why consumer identities must evolve with biometric security appeared first on What’s next. This is a summary.

Best practices 60

Best practices Enterprise Analytics 60

Spearline

MARCH 10, 2022

Interactions can leverage voice analytics technologies, monitoring emotions to see if the user is happy, confused, disappointed, neutral or other. Voice analytics can also watch for keywords to inform and direct the interaction, and can assess the style and quality of the user responses and tune a voicebot’s delivery to the situation.

Analytics 97

Analytics Technology Enterprise Contact Center 97

aircall

AUGUST 4, 2021

A recent survey conducted by global consulting firm PwC found that most executives and employees expect the hybrid workforce to become more widespread in the second quarter of 2021. In fact, 2021 has reportedly already seen a 102% rise in ransomware attacks compared to 2020. Choosing the Right Technology for the Future of Work.

Employee engagement 108

Employee engagement Consulting Consulting Morale 108

Momentum Telecom

JANUARY 29, 2021

As a proud partner of the Cleveland Browns , we cheered on their historic playoff run (and perfect timing for our first Momentum Moment of 2021! ). As 2021 takes shape, we hope everyone can realize a winning season. What’s your playbook for success in 2021? Follow Momentum Telecom on LinkedIn and tag us to share your thoughts.

Technology 98

Technology Consulting Consulting Sales 98

ViiBE Blog

JULY 8, 2021

ViiBE Blog. July 8, 2021. In December 2019 Microsoft announced that one of their internal customer databases storing unprotected user analytics was accidentally exposed online. 26 August 2021. 25 August 2021. 24 August 2021. 23 August 2021. What are the different kinds of top cybersecurity companies?

Government 52

Government Automotive Transportation Construction 52

Totango

FEBRUARY 22, 2021

Totango was recognized as the most trusted, easiest-to-use Customer Success solution, winning multiple awards and honors in 2020 including one of G2’s 2021 Best Software Award. What’s Next? At Totango, we are unequivocally focused on making customer success frictionless to set up, learn and implement. Get started for free today!

Analytics 62

Analytics Customer centricity Best practices Enterprise 62

Anexa BPO

FEBRUARY 17, 2023

These types of analytics will persuade a potential sponsor that you have done your homework and have created a strategy. These initiatives should be well-defined, to the point and compelling. Data, data, and more data Your B2B CX strategies need to be built on data – consistent, comprehensive, and connected. And eCommerce?

B2B 52

B2B Bilingual agents Outbound sales B2C 52

aircall

JULY 28, 2021

In early May 2021, Google made headlines worldwide. CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. The post Empowering Your Team in the Era of the Hybrid Workforce appeared first on Aircall Blog.

Real estate 104

Real estate call center software Call Center Wait times 104

SmartKarrot

JUNE 24, 2021

This can be CS blog communities, CS meetups groups, CS Slack teams, Forums and others. You will also access resources like eBooks, cheat sheets, account behavior formula, blogs, and more that will help you collaborate and learn. You can drive revenue optimization, improve analytics, fundraise, and better onboarding.

SaaS 17

SaaS Best practices B2B Customer retention 17

TechSee

AUGUST 14, 2023

Follow on LinkedIn Dan Smitley, Workforce Management and Contact Center Guru As an experienced public speaker and thought leader, Dan is passionate about leveraging workforce management, contact center operations, strategic thinking, project planning, and data analytics to help companies, customers, and front-line employees succeed.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

JivoChat

APRIL 16, 2023

dollars worldwide in 2021. Utilizing analytics to measure performance analytics helps you understand how your website performs and identifies improvement areas. By utilizing analytics, businesses can gain insight into how users interact with their websites and identify areas of improvement. trillion U.S.

Analytics 82

Analytics Engineering Advertising Sales 82

Monet Software

MAY 27, 2020

While the event may be over, all content is now available on-demand until May 21, 2021. To find this session, log in to Verint Virtual On-Demand and navigate to Educational Tracks, then: Track – Contact Center Workforce Engagement Cloud / Theme – Elevating Response: Analytics & AI. That’s right!

contact center workforce 83

contact center workforce Education Analytics Contact Center 83

Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Anexa BPO

SEPTEMBER 5, 2021

Data science, advanced analytics, AI-enabled technology….these Which leads us to advanced analytics. At the end of the day, relying on analytics is the secret sauce for companies that believe in data-driven results over guesswork. Capturing customer data is one thing – interpreting it and extracting insights are quite another.

outsourcing 52

outsourcing Customer centricity Finance Analytics 52