ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 168

Analytics Upselling Banking CRM 168

Callminer

NOVEMBER 20, 2022

Text analytics has become an important technology for businesses across a wide variety of sectors and industries. This blog explores how text analytics works and how it’s currently used.

Analytics 182

Analytics Technology 182

Callminer

DECEMBER 22, 2021

This blog explores how sales conversation analytics can help you shorten sales cycles, train top-performing sales reps, and increase win rates.

Analytics 182

Analytics Sales 182

Callminer

JANUARY 11, 2023

Understanding omnichannel customer experience analytics is essential to satisfying customers and maintaining a competitive edge. Read this blog to learn how to put analytics to use.

Analytics 182

Analytics Customer Experience 182

Tethr

MAY 29, 2023

In this session from the 2018 AI Growth Summit, we discuss speech analytics for marketing professionals and how it provides valuable insight.

Analytics 62

Analytics Marketing 62

Callminer

NOVEMBER 14, 2018

Contact centers need well-defined business goals that are easily tracked with captured speech analytics data. To learn more about gamification, read our top ten blogs below.

Gamification 182

Gamification Analytics Contact Center 182

Callminer

OCTOBER 6, 2020

Read this blog to see how customers rate CallMiner across speech analytics, contact center operations and quality of support on G2.

Contact Center 345

Contact Center Analytics 345

Cisco - Contact Center

FEBRUARY 14, 2024

Firewall Logs Integration, Expanded Response Management, and Other Enhancements Secure Network Analytics (SNA) Release 7.5.0 All current customers are … Read more on Cisco Blogs is generally available as of January 22, 2024.

Analytics 74

Analytics Management 74

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 83

Analytics Feedback Metrics Surveys 83

Tethr

MAY 29, 2023

The tech analyst firms are missing the point when it comes to evaluating AI-based speech analytics solutions.

Analytics 62

Analytics 62

kommunicate

AUGUST 23, 2023

We are going to integrate Google Analytics with a chatbot built using Kommunicate’s Kompose chatbot builder. The post How To Integrate Google Analytics With Your Chatbot appeared first on Kommunicate Blog. Before we dive in, let’s see why its important to integrate [.]

Chatbots 98

Chatbots Analytics 98

Tethr

NOVEMBER 22, 2022

Use speech analytics for insurance to surface insights that help the organization reduce customer effort, improve agent enablement, and more!

Analytics 62

Analytics Customer effort 62

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. Basic examples of KPIs include visitor engagement, cart abandonment, bounce rate and conversion rate, but Google Analytics can be used to define and measure practically any goal.

Customer Experience 296

Customer Experience Personalization Marketing Analytics 296

Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. In our latest blog we explore this trend, highlighting some key findings from the ContactBabel UK Customer Experience Decision-Makers’ Guide 2021. Published on: January 17, 2022.

Analytics 127

Analytics Customer Service Best practices outsourcing 127

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

Cisco - Contact Center

JUNE 23, 2023

Cisco is dedicated to providing genuine added value to customers, and we believe our new version of Secure Network Analytics (SNA) – software release 7.4.2 – more than drives that point home. Packed w… Read more on Cisco Blogs

Analytics 96

Analytics 96

ShepHyken

MAY 31, 2019

You can also use analytics data to better understand your customer demographics, interests and behaviors. The post Guest Blog: Ways to Improve Your Customer Experience Online appeared first on Shep Hyken. There are a few ways that you can get a clear picture of your customer.

Customer Experience 292

Customer Experience Feedback Construction Personalization 292

ShepHyken

SEPTEMBER 28, 2018

Feedback and Analytics. Finally, HR technology has a significant potential to boost employee engagement through easy-to-use feedback and data analytics platforms. HR departments can then integrate this data into an analytics software that provides valuable insight into the experiences employees are having on the job.

Employee engagement 266

Employee engagement Education Technology Analytics 266

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 83

Analytics Customer Experience Management Surveys 83

Global Response

NOVEMBER 21, 2023

Customer analytics allow you to take the customer data you’ve collected and assess , aggregate and analyze it to understand trends, make forecasts and better understand your customers. Here are four key ways can analytics support your business and how can you implement them.

Analytics 62

Analytics Customer retention outsourcing Sales 62

Tethr

MAY 29, 2023

Ensuring compliance to the long list of call center regulations out there can be challenging for many call centers, particularly for BPOs.

Call Center 62

Call Center Analytics 62

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. Predictive Analytics: Millennials have changed the way traditional customers used to buy, behave or react to different perspectives.

Analytics 315

Analytics B2B Technology Customer Service 315

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Insight technologies that deliver personalization and predictive analytics. Shep Hyken.

Self service 200

Self service APIs Surveys Analytics 200

Cisco - Contact Center

JUNE 29, 2023

Cisco Secure Analytics has emerged as a Strong Performer in The Forrester Wave : Network Analysis And Visibility, Q2 2023. The report states that Cisco “nails response integrations for Cis… Read more on Cisco Blogs Great news!

Analytics 92

Analytics 92

ShepHyken

SEPTEMBER 1, 2017

With predictive Q&A and self-service customer support you can overcome these terminology problems in multiple ways: You can use predictive analytics to determine the most likely relevant questions. The post Guest Blog: Don’t Make Me Wait appeared first on Shep Hyken.

Self service 209

Self service B2B SaaS Enterprise 209

ShepHyken

NOVEMBER 10, 2017

4. Employs live chat analytics to better understand prospective buyers. To understand a website visitor’s behavior, live chat software is embedded with analytics tools. Analytics can help identify user behaviors like continuous browsing of particular products or services.

Transportation 185

Transportation Analytics Banking Metrics 185

MiaRec

NOVEMBER 14, 2023

Two primary approaches to data analytics in contact centers are real-time analytics and post-call analytics. In this blog post, we'll explore the world of real-time and post-call analytics , providing examples and insights to help you understand when and how to leverage each for your contact center operations.

Analytics 52

Analytics Contact Center Quality management Management 52

MiaRec

NOVEMBER 14, 2023

Two primary approaches to data analytics in contact centers are real-time analytics and post-call analytics. In this blog post, we'll explore the world of real-time and post-call analytics , providing examples and insights to help you understand when and how to leverage each for your contact center operations.

Analytics 52

Analytics Contact Center Quality management Management 52

ShepHyken

NOVEMBER 29, 2019

The mobile app experience seamlessly integrates with pioneering technologies like artificial intelligence, augmented and virtual reality and big data analytics to offer engaging experiences. The post Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience appeared first on Shep Hyken.

Technology 327

Technology Customer Experience Complaint resolution Gamification 327

kommunicate

NOVEMBER 18, 2022

The post Use DialogFlow Analytics And Training To Improve Your Chatbot Performance appeared first on Kommunicate Blog. If you have built a chatbot, or are considering building a chatbot, the name DialogFlow would have appeared right at the top of your Google Search bar. And with good reason. [.].

Chatbots 97

Chatbots Analytics 97

JivoChat

DECEMBER 25, 2022

Learning how to connect Google Analytics to Shopify is very important to help you measure essential metrics from your online store. With Google Analytics, you will know your target audience better and understand their behavior to draw effective strategies that can bring more traffic to your pages and turn leads into customers.

Analytics 75

Analytics Accountability Sales Metrics 75

Cisco - Contact Center

SEPTEMBER 18, 2023

Network Detection and Response… Read more on Cisco Blogs With the rise of XDR (Extended Detection and Response) adoption, the architecture question arises on how NDR (Network Detection and Response and XDR work together.

Analytics 93

Analytics 93

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Final Thoughts Why is Customer Conversational Analytics Important? Customer insights gleaned from feedback can be beneficial in several ways.

Analytics 83

Analytics Feedback Marketing Metrics 83

Nuance

DECEMBER 2, 2021

But the field of AI-driven analytics is often new to radiologists and their organizations. In my last post, we explained the technical terms that anyone shopping for a clinical analytics solution must understand to make [.] Visit Nuance's What's next blog to see the full content. This is a summary.

Analytics 84

Analytics Healthcare 84

Enghouse Interactive

OCTOBER 13, 2020

AI Makes It Possible (Blog Series). Blog #2 of 4: Seeking th e Root Cause and Affecting the Right Outcome. But to achieve that objective and be transformative in their effectiveness, AI-platforms must broaden the range of information they gather while enhancing their analytical focus. It’s doable.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

ShepHyken

OCTOBER 25, 2019

Use effective analytics to maximize your exposure to the best potential candidates. The post Guest Blog: Hiring and Leadership to Improve CX in Your Call Center appeared first on Shep Hyken. Target Posting. Make sure that you are displaying the opportunity to the right people. Leadership. So now we have the right people.

Call Center 192

Call Center Scripts Contact Center Advertising 192

Spearline

FEBRUARY 8, 2022

Voice analytics promises to measure customer emotion in each call. It differentiates between happy, frustrated, and other customer moods. “Call analytics” looks at the data collected. “Speech analytics” considers the spoken content and context of the agent/customer conversation. Please get in touch with us. .

Analytics 98

Analytics Telecommunications Big data Customer emotions 98