Beyond Philosophy

JANUARY 23, 2021

In other words, there is no one thing, but many things that you should do to improve your Customer Experience in 2021. In this episode, we discuss the problem with seeking a silver-bullet solution for your Customer Experience problems, where this problem originates, and how you can avoid making that mistake in 2021. How can we help?

Customer Experience 221

Customer Experience Consulting Consulting Surveys 221

ShepHyken

DECEMBER 13, 2021

In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. That’s according to reputation experience management company Reputation’s “2021 Retail Reputation Report.” brands of 2021 based on shopper sentiment. CMSWire) 2021 was a busy year for social media platforms and 2022 is shaping up to be even busier.

Customer Service 190

Customer Service Call Center Customer Experience Customer Support 190

Contact Center Pipeline

JUNE 2, 2021

The post Contact Center Pipeline Magazine: Inside Our June 2021 Issue first appeared on Contact Center Pipeline Blog. I think these strategies will continue to be a part of our culture moving forward. We may not maintain pandemic levels of virtual teams, […].

Contact Center 162

Contact Center Call Center 162

Call Design

JANUARY 21, 2021

Is your contact centre prepared for success in 2021? Updating legacy phone systems might be the best first step for your contact centre to make in 2021. Now is the time to shake ourselves free of the challenges from 2020 and embrace new trends and technologies for the new year. Utilize Real-Time Transcription. Upgrade Old Technology.

Upselling 167

Upselling Coaching Consulting Consulting 167

ShepHyken

JULY 26, 2021

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. The post 5 Top Customer Service Articles of the Week 7-26-2021 appeared first on Shep Hyken. Fast Company) As we move closer to recovery in the U.S.,

Customer Service 254

Customer Service Customer retention Contact Center Upselling 254

Eptica

JANUARY 5, 2021

Date: Tuesday, January 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Reviewing 2020 – our top blog posts from last year. Published on: January 05, 2021. blog post here ?on on the Enghouse Interactive blog. blog post here ? blog post here ?on on the Enghouse Interactive blog.

Self service 104

Self service Marketing Management Customer Service 104

ShepHyken

NOVEMBER 1, 2021

Seth’s Blog) Customer service is expensive. The post 5 Top Customer Service Articles of the Week 11-1-2021 appeared first on Shep Hyken. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Customer Service Is Free by Seth Godin.

Customer Service 190

Customer Service B2B B2C Personalization 190

Nicereply

DECEMBER 28, 2021

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. 5 Most Favorite Blog Posts Published in 2021.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

kommunicate

SEPTEMBER 19, 2021

The post Best Chatbot Development Frameworks & Platforms [2021] appeared first on Kommunicate Blog. A chatbot is a software application deployed to a website or an application. A chatbot can engage in a [.].

Chatbots 105

Chatbots Customer Support 105

ShepHyken

OCTOBER 18, 2021

My Comment: The Chief Experience Maker, Dan Gingiss shares a blog-version of a story from his latest book, The Experience Maker , about how a “Happy Birthday” experience at a restaurant took a nice experience and made it memorable. The post 5 Top Customer Service Articles of the Week 10-18-2021 appeared first on Shep Hyken.

Customer Service 207

Customer Service Airlines Feedback B2B 207

ShepHyken

JUNE 28, 2019

Gartner estimates that by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. Read Shep’s latest Forbes article: Five Ways To Motivate Your Customer Service Team.

Contact Center 275

Contact Center Self service Banking Airlines 275

Lumoa

NOVEMBER 19, 2021

The Slush 2021 event features two days full of stage programs in addition to several side events, roundtable discussions, and facilitated workshops. The post Lumoa x Slush 2021 appeared first on Lumoa.

83

83

Nicereply

JANUARY 4, 2022

We collected several examples of great customer service in 2021, where these actions delivered a satisfied customer that spread a good word about the brand. Examples of great customer experience in 2021. The post Examples of Great Customer Experience in 2021 appeared first on Customer Happiness Blog.

Customer Experience 111

Customer Experience Advertising Customer Support Surveys 111

kommunicate

DECEMBER 8, 2021

The post Here’s What’s New from November 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. Just head over to Settings > Conversation > Chat Transcript and setup your email Chat Widget Similar to the hide-post CTA setting, [.].

Customer Support 98

Customer Support 98

Nextiva

JANUARY 2, 2021

The post 5 New Year’s Resolutions in 2021 With Your Customers In Mind appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. With this in mind, it’s up to your team to figure out how to cater to customers in a way […].

voip 128

voip Surveys Sales Customer Experience 128

kommunicate

SEPTEMBER 27, 2021

The post NLP Chatbot – All You Need to Know in 2021 appeared first on Kommunicate Blog. Customization and personalized experiences are at their peak, and brands are competing with each other for consumer attention. In addition, the existence of multiple channels has enabled countless touchpoints where [.].

Chatbots 98

Chatbots Personalization Customer Support 98

VirtualPBX

JULY 15, 2021

Our Advanced Call Reports update for July 2021 brings you several more report types and new filter options to customize how you use that tool. There are many report templates you can choose, and with the Advanced Call Reports update for July 2021, we’ve added four new templates to the list. Calls By Number Type. New Filter Controls.

Call Logging 98

Call Logging Sales Management Customer Service 98

kommunicate

AUGUST 3, 2021

The post Here’s What’s New from July 2021| Kommunicate Product Updates appeared first on Kommunicate Blog. KOMPOSE BOT BUILDER Drag & Change order We’ve added an ability to drag and change the order of the chatbot replies in an intent. Go to Dashboard >> Bot Integration >> Select the bot >> Configure bot’s [.].

Chatbots 98

Chatbots Customer Support 98

kommunicate

JULY 27, 2021

The post Conversational AI: A Complete Guide for Business in 2021 appeared first on Kommunicate Blog. It was simply too complex for the Bot to decipher. The customer support executive, however, could easily understand our intent [.].

Chatbots 98

Chatbots Customer Support 98

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. We are honored to be named to G2’s prestigious Top 50 Software list for 2021,” said Guy Nirpaz, CEO and Founder of Totango. Totango, Inc.,

Analytics 95

Analytics Enterprise Metrics Marketing 95

kommunicate

MAY 6, 2021

The post Here’s What’s New from April 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. CHAT WIDGET & DASHBOARD Delete tags We’ve added an option to delete the tags that you & your team created. Settings >> [.].

Customer Support 98

Customer Support 98

kommunicate

JULY 5, 2021

The post Here’s What’s New from June 2021|Kommunicate Product Updates appeared first on Kommunicate Blog. Chat widget & Dashboard Manage tags Now you can edit and rename tags that you have already added to the dashboard. Click on Manage tags in User [.].

Management 93

Management 93

Beyond Philosophy

JANUARY 15, 2021

The post Vital for 2021 – Digital Nudging Will Revolutionize Your CX appeared first on CX Consulting. To find out more about this fascinating subject and how to revolutionize your CX join Julia Lee and I on a webinar sponsored by Airkit on January 21st. Register here.

Airlines 248

Airlines Government Customer emotions Marketing 248

Tethr

OCTOBER 5, 2021

Welcome back to the product update blog! Here’s a look at the Tethr updates for September 2021… Reporting enhancements. These are the latest Tethr updates for September 2021! The post Tethr product updates September 2021: Reporting enhancements, organization upgrades, and new tools appeared first on Tethr.

Average Handle Time 96

Average Handle Time Metrics Contact Center Sales 96

Nuance

DECEMBER 14, 2020

As we hopefully emerge from the pandemic in 2021, the challenges will continue to be reducing physician burnout, more fully opening healthcare’s digital front door, and strengthening financial resilience. The post Trends to Watch in 2021: Telehealth, Consumerization and AI-powered clinical decision support appeared first on What’s next.

Healthcare 104

Healthcare 104

Nuance

NOVEMBER 8, 2021

The post New report: The state of law enforcement paperwork in 2021 appeared first on What’s next. Visit Nuance's What's next blog to see the full content. This research provided another interesting angle: how law enforcement’s documentation burden and general workload has increased during the pandemic. This is a summary.

86

86

Eptica

MAY 28, 2021

Date: Friday, May 28, 2021 Author: Pauline Ashenden - Demand Generation Manager How Housing Associations can transform customer service in 2021. Published on: May 28, 2021. How can they deliver innovative service that efficiently meets the needs of their tenants?

Customer Service 72

Customer Service Metrics Marketing Management 72

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. AI will become more prevalent in 2021.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Nuance

NOVEMBER 8, 2021

The post New report: The state of law enforcement paperwork in 2021 appeared first on What’s next. Visit Nuance's What's next blog to see the full content. This research provided another interesting angle: how law enforcement’s documentation burden and general workload has increased during the pandemic. This is a summary.

84

84

Eptica

JANUARY 15, 2021

Date: Friday, January 15, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to get your contact centre fit for 2021. Published on: January 15, 2021. Our latest blog explains where you need to focus to get your customer service fit for 2021. Reviewing 2020 – our top blog posts from last year.

Marketing 72

Marketing Customer Service Management 72

Aspect

JULY 8, 2021

The post Come Together at ACE 2021 appeared first on Aspect Blogs. Registration is $99, but for a short time early bird registration is only $25, so make sure you reserve your spot to save big! Early bird pricing ends July 16th so don’t miss your chance for savings. Register today!

Best practices 62

Best practices Feedback Technology Customer Experience 62

Nuance

NOVEMBER 22, 2021

The post RSNA 2021: Reconnecting, redefining, and recognizing the challenges and opportunities ahead appeared first on What’s next. Visit Nuance's What's next blog to see the full content. This is a summary.

Technology 86

Technology Personalization Healthcare 86

Eptica

DECEMBER 3, 2020

Date: Thursday, December 3, 2020 Author: Pauline Ashenden - Demand Generation Manager Contact centre predictions to watch for in 2021. Author: Pauline Ashenden - Demand Generation Manager As contact centres come to terms with the disruption caused by COVID-19, what are the trends to focus on in 2021? Published on: December 03, 2020.

Analytics 72

Analytics Marketing Technology Management 72

Eptica

FEBRUARY 12, 2021

Date: Friday, February 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Published on: February 12, 2021. 5 ways to get your contact centre fit for 2021. Read the full article now on our parent company Enghouse Interactive’s site.

Best practices 72

Best practices Marketing Customer Service Management 72

Eptica

JANUARY 22, 2021

Date: Friday, January 22, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 areas to focus on for successful CX in 2021. Published on: January 22, 2021. Read the entire blog post – and download the Contact Babel research – on our parent company Enghouse Interactive’s site.

Best practices 72

Best practices Customer Experience Management Customer Service 72

OctopusTech

APRIL 27, 2021

In 2021, enterprises want to achieve the goals planned in the last year. Thus, new trends reshaping CX design emerged in 2021, demanding diversity in CX strategies. The post Latest Trends shaping CX redesign in 2021 appeared first on Octopus Tech. Here are some trends that are shaping the way businesses are reimagining the CX.

outsourcing 101

outsourcing Chatbots Customer Support Self service 101

Creative Virtual

DECEMBER 7, 2021

Welcome to Creative Virtual’s annual year in review blog post for 2021! One of my personal favorite ways the Creative Virtual team shares our individual insights is through our annual blog post celebration for Customer Service Week and CX Day in October. I’ve compiled our 2021 collection here so you can easily explore them all.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52