AWS Machine Learning
MAY 1, 2024
Imagine harnessing the power of advanced language models to understand and respond to your customers’ inquiries. Amazon Bedrock , a fully managed service providing access to such models, makes this possible. Fine-tuning large language models (LLMs) on domain-specific data supercharges tasks like answering product questions or generating relevant content.
VirtualPBX
MAY 1, 2024
In the ever-evolving landscape of office communication, staying ahead means embracing innovation that seamlessly integrates with your existing infrastructure. We understands this need intimately. That’s why we’re thrilled to introduce the newest lineup in our hardware store of Yealink WiFi Desk Phones, the perfect complement to our contact center and business phone plans.
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AWS Machine Learning
MAY 1, 2024
Organizations often offer support in multiple languages, saying “contact us for translations.” However, customers who don’t speak the predominant language often don’t know that translations are available or how to request them. This can lead to poor customer experience and lost business. A better approach is proactively providing information in multiple languages so customers can access it directly.
Tethr
MAY 1, 2024
How to improve your chatbot's efficiency and performance with insights from conversation intelligence.
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
AWS Machine Learning
MAY 1, 2024
Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stab
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
AWS Machine Learning
MAY 1, 2024
Large language models (LLMs) are making a significant impact in the realm of artificial intelligence (AI). Their impressive generative abilities have led to widespread adoption across various sectors and use cases, including content generation, sentiment analysis, chatbot development, and virtual assistant technology. Llama2 by Meta is an example of an LLM offered by AWS.
delighted
MAY 1, 2024
First impressions matter, especially those that new hires form on their first day. Did they feel welcomed? Were clear expectations set? Asking new hires about their onboarding experience can reveal powerful insights that help set employees up for success from the moment they start with your company and beyond. To glean these insights, you need to understand what an onboarding survey is, why it is important, which onboarding survey questions to ask, and the best practices for onboarding new emplo
Cisco - Contact Center
MAY 1, 2024
Organizations are shifting to observability over the entire application stack to achieve exceptional, secure, performant digital experiences Whether managing supply chains, transferring funds,… Read more on Cisco Blogs
SQM Group
MAY 1, 2024
This blog explores how integrating emotional intelligence in the call center can have a tangible impact on overall service quality.
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Harness the True Power of your Contact Center In today’s fast-paced business environment, selecting the right contact center solution is critical for enhancing customer experience, improving operational efficiency, and optimizing costs. This comprehensive guide will walk you through the essential factors to consider when choosing a contact center software that aligns with your business needs.
Cisco - Contact Center
MAY 1, 2024
Hannover Messe is an event focused on “what’s next” for manufacturers. It’s an opportunity to showcase our innovation, sustainability, and business value.
SQM Group
MAY 1, 2024
High-quality customer support is crucial in today's competitive marketplace.
Real Blue Sky
MAY 1, 2024
We’re excited to share that Bryant Richardson was a featured speaker at the recent ICMI Digital Experience! His session, “ Future-Proof Customer Contact: Your Guide to Reskilling and Upskilling ,” provided valuable insights into the skills needed to navigate the rapidly evolving customer service landscape. Bryant explored the key drivers behind the need for reskilling and upskilling in contact centers, including shifting customer and employee expectations and the fast-paced evolution of te
SQM Group
MAY 1, 2024
Delivering an exceptional customer experience isn't just a goal—it's a necessity.
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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp
Zappix
MAY 1, 2024
Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
SQM Group
MAY 1, 2024
The AER method helps call center agents handle customer problems in a way that makes them feel heard and cared for.
Zappix
MAY 1, 2024
Revolutionize your customer engagement with our cutting-edge technology engine. This innovative solution empowers enterprises to effortlessly connect with their customers through targeted text messages, emails, and even automated robocalls, all seamlessly orchestrated by automated workflows. The post Digital Outreach appeared first on Zappix.
SQM Group
MAY 1, 2024
SQM's on-demand agent self-CX soft skills training empowers agents to take charge of their professional development.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
Zappix
MAY 1, 2024
Empower your customers and revolutionize your customer service experience with Zappix’s omnichannel Digital Self-Service. This innovative solution enables enterprises to seamlessly implement self-service options, reducing costs, improving customer experience, and enhancing overall operational efficiency. The post Digital Self-Service appeared first on Zappix.
SQM Group
MAY 1, 2024
AI is a significant player in call center customer experience but what are the perceived risks that customers and call center industry leaders are wary of?
Zappix
MAY 1, 2024
Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate customer satisfaction. Digital Agent Assist delivers digital self-service automation tools from the agents directly to customers via text and email messages, providing a seamless and efficient interaction experience. The post Digital Agent Assist appeared first on Zappix.
SQM Group
MAY 1, 2024
Recognizing the various types of customers your business interacts with is a fundamental skill for creating effective customer support strategies.
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Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Zappix
MAY 1, 2024
This week we sat down with Zappix President & CEO Yossi Abraham to discuss the top trends shaping contact centers in 2024. Discover insights on AI-driven automation, customer experience innovation, agent empowerment, and more. Watch now to stay ahead in the contact center world! The post 2024 Contact Center Trends- Yossi Abraham appeared first on Zappix.
SQM Group
MAY 1, 2024
Recognizing the various types of customers your business interacts with is a fundamental skill for creating effective customer support strategies.
Zappix
MAY 1, 2024
Artificial intelligence (AI) has become a central component in the digital landscape, transforming how businesses and consumers interact. From personalized recommendations to automated customer service, AI is reshaping digital engagement in innovative and transformative ways. This blog explores how AI impacts the connection between businesses and consumers, highlighting key trends and benefits to both sides.
TCN
MAY 1, 2024
If telemarketing were a game, with contact centers on one team and consumers on another, The post Understanding Auto Dialers and Do Not Call Lists in TCPA Compliance appeared first on TCN.
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Step-by-step instructions on how to use AI for growth in your contact center Learn how AI can transform your contact center operations. In this ebook, dig into the different AI technologies, then see how each can help automate tasks, streamline service, and turn your contact center from a cost center to a profit house. Plus, we’ll give you practical tips on choosing the right AI tools, getting them up and running, and measuring their impact.
Calltools
MAY 1, 2024
Many candidates use political dialing campaigns, also known as phone banking, to reach out to their constituents. Setting up a successful political phone banking campaign requires much more than just signing up campaign volunteers to make the calls. You have to choose the right calling tools and ensure your campaign abides by federal and state regulations, too.
SQM Group
MAY 1, 2024
Companies must prioritize enhancing CX to foster customer satisfaction and loyalty.
TeamSupport
MAY 1, 2024
In the ever-evolving landscape of customer service software, TeamSupport stands out with its dedicated focus on enriching customer support. It differs from other platforms by emphasizing a holistic approach to each customer interaction. Zendesk, another significant name in this space, also provides robust solutions for customer service. Let’s discuss TeamSupport's specialized features, illustrating how it eclipses the standard offerings by providing an in-depth, value-driven service at a more ac
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