Uniphore

JANUARY 24, 2022

Go Beyond Call Center Coaching with Real-Time Agent Assist. Agent assist software builds agent engagement and proficiency with live call center coaching, training and process optimization. Current agent coaching is leading to customer—and agent—turnover. Better call center coaching creates—and retains—better agents.

Coaching 52

Coaching Call Center Average Handle Time Telecommunications 52

Taylor Reach Group

MARCH 20, 2020

One priority each of us should have on our “to do” for 2020 is mental health. So in 2020, let’s create a culture of health in our workplaces. Provide free or subsidized lifestyle coaching, counseling, or self-management programs. By Colin Taylor. We don’t know who may be impacted by mental health issues and challenges.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Fonolo

OCTOBER 20, 2020

The State of the Contact Center in 2020 is a far cry from where we expected it to be this time last year. Read the Full Report, FREE: Download The State of the Contact Center in 2020 Industry Report. In last year’s Contact Center Trends 2020 report, we predicted that there would be a mass migration to the cloud over the coming years.

Contact Center 126

Contact Center Coaching Education Analytics 126

Cincom

AUGUST 12, 2020

“Microsoft Inspire 2020 Highlights” A quick internet search on “ Microsoft Inspire 2020 Highlights ” will produce a list of 3,250,000 results in about 0.38 “Listen Twice and Speak Once” My father (now retired) was a brilliant business person and often my coach and mentor. Don’t laugh.).

Construction 97

Construction Coaching Engineering Personalization 97

Uniphore

JUNE 10, 2021

3 Ways Call Center Coaching is Leading to Customer Churn. It’s no secret that better coaching creates more effective agents and better overall customer interactions. Why then do so many call centers struggle to convert coaching into real, measurable results? Smarter Coaching Is A Smart Investment.

Coaching 59

Coaching Call Center Average Handle Time Contact Center 59

CCNG

MAY 11, 2021

A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.

CCNG 195

CCNG Coaching Contact Center Employee engagement 195

Tethr

MAY 18, 2020

Investing in a true coaching program that helps reps develop the skills and knowledge they need to engage customers more independently is more important than ever. Having this coaching in place helps reassure employees that their company is there for them. Strive to become a coach for your agents, not just a manager.

Customer Experience 95

Customer Experience Coaching Surveys industry standards 95

Education Services Group

FEBRUARY 5, 2021

ESG, the market leader in Customer Success as a Service ® is proud to announce record-breaking 2020 year-end results. The economic uncertainty of 2020 has transformed the retention and growth of current clients from a “nice-to-have” into a “must-have” for any business that operates with a subscription model.

Enterprise 52

Enterprise Consulting Consulting Customer centricity 52

DMG Consulting

DECEMBER 7, 2020

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report. What: Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report.

Consulting 62

Consulting Consulting Contact Center Marketing 62

Contact Center Pipeline

NOVEMBER 3, 2021

It was very apparent in the latter days of 2020 that leading, managing and coaching virtually was here to stay. COVID-19 redefined how we work together. It caused us to act differently and work better together as humans, and not just business leaders.

Coaching 130

Coaching Management Employee engagement 130

Serenova

MAY 29, 2020

Contact Center Best Practices for 2020. Monitor agent calls for coaching opportunities. Monitor interactions to identify exactly where agents are delivering great service while uncovering opportunities for training and coaching. Assure them that coaching and training will improve customers actions and make them more successful.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

Contact Center Best Practices for 2020. Monitor agent calls for coaching opportunities. Monitor interactions to identify exactly where agents are delivering great service while uncovering opportunities for training and coaching. Uncompromising Focus on Customer Experience. Communicate the benefit to agents. Calibrate regularly.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

FEBRUARY 18, 2020

In our annual trends report , cloud-based contact center-as-a-service (CCaaS) was one of the six critical contact center trends for 2020. You can also coach and train agents from anywhere. The post In 2020 and Beyond, the Cloud Is Here to Stay appeared first on Serenova. The Cloud Enhances Customer (and Agent) Experience.

Contact Center 93

Contact Center Cloud contact Analytics Coaching 93

Robert Davis

JANUARY 13, 2020

Let’s talk about the value of a coach in someone’s life. A coach can do that. At every level of sports, we see coaches who help the team perform and do what they can. Individuals are searching for coaches as personal trainers or as life coaches. It is clear that the coach’s role is important.

Coaching 62

Coaching Contact Center Call flow Morale 62

Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . The post Our 10 (OK, 11) Favorite Sales Influencers of 2020 appeared first on Integrity Solutions.

Sales 124

Sales B2B Engineering Consulting 124

Fonolo

JANUARY 14, 2020

Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Top Pick: 20 ways to create an amazing customer service experience in 2020. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center. Several trends are poised to make a significant impact on contact centers in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Serenova

JULY 7, 2020

Advanced contact center solutions can use the metrics and KPIs to dynamically prescribe tailored training courses and coaching sessions. Plus, it can help agents develop necessary skills by automatically generating coaching sessions triggered by your performance thresholds. You can pair this with gamification that encourages learning.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. The deal orders daily testing for the league’s thousands of players, coaches and staffers at the start of camp, and technologically advanced contact tracing when the virus is detected. Brand Move Roundup – July 21, 2020. Brand Move Roundup – July 20, 2020. Read More.

Transportation 52

Transportation Sales Benchmark Government 52

C Space

JUNE 16, 2020

The Brand Move Roundup – June 16, 2020. That’s according to a new study from web analytics firm SimilarWeb , which looked at the buying habits of consumers on the ecommerce platform from January to April 2020, and compared it to the same period last year. increase in conversions in early 2020, an increase of 7.8

Advertising 52

Advertising Entertainment Surveys Personalization 52

C Space

JUNE 4, 2020

The Brand Move Roundup – June 4, 2020. The chief executive of the fashion company behind Coach and Kate Spade has spoken out in support of the Black Lives Matter movement, even after the brand’s stores were damaged during protests over the weekend. Brand Move Roundup – June 4, 2020. Brand Move Roundup – June 3, 2020.

Finance 52

Finance Government Advertising Coaching 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 28, 2020. Screening players, coaches and broadcast crews for Covid-19 is possible, but fans pose a much more complicated safety issue. Brand Move Roundup – May 28, 2020. Brand Move Roundup – May 27, 2020. Brand Move Roundup – May 26, 2020. Brand Move Roundup – May 21, 2020.

Consulting 52

Consulting Consulting Advertising Self service 52

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. The first opening is planned for the end of 2020, in Narbonne. The Playoffs will be assigned to a hub city with secure hotels, arena, practice facilities and in-market transportation for players, coaches and essential staff. Brand Move Roundup – May 27, 2020. Read More.

Real estate 52

Real estate Advertising Transportation Government 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. Below you’ll find the chronologically ordered top ten conferences Customer Success professionals should attend in 2020 to help grow their careers. S aaStr Annual 2020 Date: March 10 – 12, 2020 Location: San Francisco Bay Area.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ShepHyken

DECEMBER 23, 2019

Customer Service Pet Peeves That’ll Make Your Customers Cringe in 2020 by SmarterCX Team. SmarterCX) We asked CX professionals for their biggest gripes and pet peeves when it comes to service, and here are 10 they listed as most likely to make customers cringe in 2020. 10 Marketing, Tech and CX Predictions for 2020 by Sara Card.

Customer Service 250

Customer Service Coaching Customer Experience Marketing 250

C Space

APRIL 6, 2020

The Brand Move Roundup – April 6, 2020. Brand Move Roundup – April 6, 2020. Brand Move Roundup – April 3, 2020. Brand Move Roundup – April 2, 2020. Brand Move Roundup – April 1, 2020. Brand Move Roundup – March 31, 2020. Brand Move Roundup – March 30, 2020. Brand Move Roundup – March 27, 2020.

Healthcare 52

Healthcare Banking Engineering Transportation 52

C Space

SEPTEMBER 1, 2020

The Brand Move Roundup – September 1, 2020. National Basketball Association (NBA) teams will be offering their facilities as voting locations for the 2020 U.S. The statement emerged after meetings between NBA players, coaches, and team governors. Brand Move Roundup – August 10, 2020. general election. Read More.

Airlines 40

Airlines Government Advertising Coaching 40

C Space

SEPTEMBER 22, 2020

The Brand Move Roundup – September 22, 2020. Travel company Tui said it began 2020 with “the best booking month in the company’s history”. Between the restart of operations in mid-June and the end of August 2020, the company took 1.4 Brand Move Roundup – September 21, 2020. Brand Move Roundup – September 18, 2020.

Government 40

Government Coaching Marketing Technology 40

Fonolo

NOVEMBER 3, 2020

Our research for The State of the Contact Center 2020 Report indicates that the change to remote work, along with increasing public scrutiny and growing corporate EQ, will cement Agent Satisfaction as the ‘Master KPI’ on which all other metrics depend. Download the full industry report FREE: The State of the Contact Center 2020 .

Contact Center 167

Contact Center Consulting Consulting Coaching 167

Quality Contact Solutions

DECEMBER 31, 1969

In early 2020, the biggest problem facing top telemarketing companies in the U.S. A booming stock market, rising minimum wages and competition for staff made 2020 look like it would be a year filled with staffing challenges. will experience significant growth in the second half of 2020. By Angela Garfinkel, President.

Telemarketing 40

Telemarketing outsourcing Morale Call Center 40

Integrity Solutions

DECEMBER 21, 2020

For most of us, 2020 is a year we’ll be glad to see in the rear-view mirror. While disruption is always rough when you’re going through it, as 2020 closes out, we can also reflect back on some of the silver linings and positive developments that came out of the year.

Sales 69

Sales Consulting Consulting Personalization 69

C Space

SEPTEMBER 17, 2020

The Brand Move Roundup – September 17, 2020. The Big Ten – which includes Ohio State, Penn State, Michigan, Michigan State and Nebraska – said it will require student athletes, coaches, trainers and other individuals who are on the field for all practices and games to undergo daily antigen testing, which will begin by Sept.

Sales 40

Sales Automotive Wireless Accountability 40

Integrity Solutions

SEPTEMBER 2, 2022

declined for the first time in decade between 2020 and 2021 and is continuing to slide this year. In other words, great managers are great coaches. Leaders consistently tout the critical role of a “culture of coaching” and the need to maintain one. No wonder employee engagement in the U.S. Old patterns will prevail.

Management 119

Management Coaching Employee engagement Surveys 119

C Space

JUNE 8, 2020

The Brand Move Roundup – June 8, 2020. Shares of Wayfair , the online furniture and home goods seller, have doubled in price in 2020. Brand Move Roundup – June 6, 2020. Brand Move Roundup – June 5, 2020. Brand Move Roundup – June 4, 2020. Brand Move Roundup – June 3, 2020.

Government 40

Government Advertising Transportation Sales 40

CX Accelerator

NOVEMBER 26, 2021

The administrators we were dealing with were fantastic people who genuinely cared, it was great to travel around the country after 2020 when I did no travel whatsoever, the work was fascinating, and it was great to get to know Shane better as we flew, drove, and stayed together. - Ben Motteram. Keith Kmett. Dan Brown. Erica Mancuso.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

CX Accelerator

NOVEMBER 26, 2021

The administrators we were dealing with were fantastic people who genuinely cared, it was great to travel around the country after 2020 when I did no travel whatsoever, the work was fascinating, and it was great to get to know Shane better as we flew, drove, and stayed together. - Ben Motteram. Keith Kmett. Dan Brown. Erica Mancuso.

Healthcare 182

Healthcare Coaching Surveys Marketing 182

LiveChat

JANUARY 14, 2020

Even though the official date for the show is January 7-10, 2020, it actually started on Monday, January 6, with a number of Media Days News Conferences from companies like LG and Bosch, and a number of different sessions on different conference tracks. Delta had the honor of opening the first official day of CES 2020 on January 7.

Automotive 64

Automotive Technology Coaching Personalization 64

CSM Magazine

MARCH 19, 2024

Designed to encourage and support customer in their own attempts to bring diverse talent into their workforce, it is intended to fund a new or existing plan to achieve this, such as an apprenticeship, coaching or training programme.

Finance 52

Finance Engineering Coaching CRM 52