The Trifecta: Top 3 Customer Success Manager Traits to Increase Customer Retention
Education Services Group
JUNE 18, 2018
How do I increase customer retention? Although the answer is multilayered and complex, one of the essential building blocks to answering it includes Customer Success Managers (CSM). A career field that barely existed five or so years ago, CSMs make up ground zero for all CS functions — that includes keeping customers.