Injixo

JULY 19, 2018

In the first blog article of our Contact Center Forecasting Fundamentals series, we covered different methods to forecast workload. Forecasting

Workload forecasts 52

Workload forecasts Contact Center Management 52

Brad Cleveland

MAY 25, 2018

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.

Workload forecasts 28

Workload forecasts Management Contact Center Call Center 28

Brad Cleveland

JUNE 14, 2017

Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an article I wrote that was published on icmi.com “10 Causes of Inaccurate Forecasts (and How to Avoid Them)”.

Workload forecasts 31

Workload forecasts Management Contact Center Call Center 31

Pipkins

JANUARY 14, 2019

There are many vendors that market WFM software that lacks the functionality needed to accurately forecast workloads and generate optimized staff schedules to handle that work without over-staffing or under-staffing.

Workload forecasts 52

Workload forecasts Marketing Accountability Contact Center 52

Pipkins

MARCH 20, 2017

Often times, the complexity of the requirements for shifts can be complicated and tediously mathematical, as workload forecasts and schedules must be recalculated based on emergency conditions. Winter Storm Stella hit the Atlantic coast from Maryland to New England, leaving between three and five feet of snow in some areas over a three-day span.

Workload forecasts 40

Workload forecasts Travel Healthcare Airlines 40