Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 102

Technology Customer centricity Surveys Customer Experience 102

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 87

Technology Customer centricity Surveys Customer Experience 87

JustCall

MARCH 16, 2023

The trickling revenue will cause you to downsize your customer support team, which will cause employee and customer churn. All the dangerous effects of bad customer service will have a cumulative effect on your revenue, revenue potential, or profit margins. And the devastating cycle continues.

Customer Service 98

Customer Service Customer Support Morale Customer Experience 98

Hodusoft

NOVEMBER 10, 2021

However, today’s customer-centric focus has seen it shift from a nice-to-have list to a must-have for FMCG, e-commerce, and other industries shy of employing customer service for outbound calls. . There is no one-size-fits-all solution. It is one of the most effective outbound call center tips that you should remember.

Call Center 52

Call Center call center software Customer Service Average Handle Time 52

PeopleMetrics

MARCH 5, 2018

The same way you should check your fuel level before embarking on a long road trip, private equity firms need to ensure that an acquisition company’s customer base is still going to be there when the deal is done, and that the internal structure of the company is properly configured to support customer-centric goals.

Feedback 64

Feedback Customer centricity Metrics Revenue potential 64

Beyond Philosophy

JUNE 23, 2015

We call this indiscriminate solicitation of prospective customers one variation of the “Casanova Complex” customer acquisition model, reflective of the 18th century Italian adventurer, perhaps best known for his many female “conquests.”

Marketing 246

Marketing Wireless Advertising Revenue potential 246

CX Journey

FEBRUARY 7, 2019

There are more ways to gain customer insights, which I will share in upcoming articles. Constructed for every customer. You can’t please everyone, so prioritize and focus on the top buyers who provide the highest revenue potential. Based on one “right way.” There is no single correct method to developing personas.

Customer Experience 43

Customer Experience Journey mapping Customer centricity Revenue potential 43