ShepHyken

JULY 5, 2017

I will always remember my first marketing class in college when we learned about the 4 P’s – Product, Price, Place, and Promotion. Before I go any further, as a customer service and experience expert, I believe that service and experience are all about marketing. Word-of-mouth is the strongest marketing there is.

Personalization 244

Personalization Marketing CRM Sales 244

CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Whether it is to look for new opportunities, gather leads, or network, this global conference is for you. If you are in the urge of exploring the next wave on the web, this conference will help!

SaaS 52

SaaS Education Technology Marketing 52

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

Customer Service 108

Customer Service Contact Center Engineering Education 108

Beyond Philosophy

NOVEMBER 11, 2014

This statement from the psychologists Townsend and Bever captures one of the great truisms of human behaviour – and one of the great challenges for marketers. As neuroscience reveals more about what habits are, and how they come to direct our behaviour, it’s becoming clear that marketers cannot afford to ignore the habit-forming.

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

CX Accelerator

OCTOBER 25, 2018

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019!

Journey mapping 140

Journey mapping Metrics Contact Center Benchmark 140

ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

Customer Care 52

Customer Care Wireless Education Contact Center 52

VirtualPBX

JUNE 24, 2020

What you can read here today is a profile of several Yealink video conference desk phones. These desk phones are marketed to business professionals and small groups that need to complete video conferences, and it has proven an excellent phone for working with our new service.

voip 80

voip Marketing 80

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. TSIA Customer Success Conference.

SaaS 52

SaaS Education Best practices Marketing 52

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. If you are a marketer, this one is for you.

SaaS 52

SaaS Finance Marketing Technology 52

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Surveys make an excellent addition to the marketing toolbox. Is the conference layout easy to navigate and well marked?

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Beyond Philosophy

APRIL 18, 2024

He has a lot of resources regarding this area of personalization and suggests it is time marketers put the customer back into the personalization. Not all marketers using personalization or email are lazy. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Click here.

Personalization 195

Personalization Advertising Technology Marketing 195

Influitive

AUGUST 30, 2017

You walk into a marketing conference, full of excitement and hope. We’ve all been there. Oh the things you’ll learn! The free swag! The takeaways that‘ll dazzle your coworkers back at the office! But then as the day rolls on, you’re inundated by countless boring slideshows, sales pitches galore, and booth workers who are a.

Marketing 61

Marketing Sales 61

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Sharon Winterton , VP Customer Success, Catalina Marketing. Watch the session: Battling Imposter Syndrome in Customer Success. This is absolutely critical.

Customer advocacy 98

Customer advocacy SaaS Chief Customer Officer Sales 98

Peter Lavers

SEPTEMBER 20, 2017

This is the first of two blog posts on the Customer Insight Leader blog, in which I set out why data is the new Marketing battleground and (in my second blog) how analytics are the weapons guidance systems needed to win the battle. The post Customer Insight Leader: Customer Data is the new Marketing Battleground appeared first on Think CX.

Marketing 133

Marketing Analytics 133

Aspect

JUNE 8, 2020

Originally scheduled as a live event, Forrester CX No r th America , June 16 – 18, 2020 , has transitioned to a virtual conference , and we’re pleased to have the opportunity to participate in this new format as a Presenter Sponsor. The post Register Now: Forrester CX North America Virtual Conference appeared first on Aspect Blogs.

Self service 62

Self service Banking Best practices Customer Experience 62

C3Centricity

APRIL 17, 2019

Just like most entrepreneurs and business people, I go to my fair share of conferences. Some say California is the centre of internet marketing; the San Francisco area for technology and San Diego for marketing. How we marketers can relinquish our well-established thoughts and actions to make our businesses grow more profitably.

Marketing 79

Marketing Technology Customer centricity CRM 79

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Marketing Metrics APIs 106

VHT

SEPTEMBER 20, 2018

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. eTail: eCommerce & Omni-channel Conference – Palm Springs, CA – Feb.

Contact Center 48

Contact Center Real estate Chief Customer Officer B2B 48

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. Meet The Experts.

Government 52

Government Consulting Consulting SaaS 52

Beyond Philosophy

JANUARY 4, 2024

You can’t assume that your definition of AI matches the marketing department’s or finance’s version down the hall. One of the significant changes during COVID-19 was the lack of conferences. Some of you might celebrate that, but some of you, like me, recognize that conferences have a lot of value.

Customer centricity 244

Customer centricity Morale Finance Education 244

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

Government 52

Government SaaS Engineering Best practices 52

ClientSuccess

JANUARY 25, 2021

This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more. Why is customer marketing important? Actionable ways to bridge the gap between customer success and marketing.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Beyond Philosophy

JUNE 23, 2015

.; and, while some carriers are taking precautions to protect their customers from text message advertising, so far neither the direct marketing industry nor the federal government has been able to control this form of spam. As one site marketing executive said: “This is a great, low-cost way for us to acquire new names.

Marketing 247

Marketing Wireless Advertising Revenue potential 247

Serenova

MARCH 1, 2020

Channel Partners Conference and Expo 2020 is only days away, and the Serenova team is ready to network, learn and share insights with thousands of channel professionals March 9 through 12 at the Venetian and Sands Expo in Las Vegas. The post We’ll See You at Channel Partners Conference and Expo 2020 appeared first on Serenova.

contact center solutions 64

contact center solutions Cloud contact Contact Center Education 64

Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

Marketing 231

Marketing Engineering Consulting Consulting 231

CSM Magazine

NOVEMBER 3, 2022

Liz Carter, Chief Marketing Officer, Reputation. Reputation , the global leader in reputation experience management, today welcomes Liz Carter as its new Chief Marketing Officer. “Liz is a talented leader who will help our organization continue to strengthen our brand awareness and market position.

Marketing 52

Marketing SaaS Feedback Management 52

Quality Contact Solutions

DECEMBER 10, 2021

In their November 3rd issue, Forbes magazine published a report from The Conference Board, which gave their predictions for? Therefore, it is essential to refine your small business marketing strategies and find what’s most effective to help limit the potential adverse business impact. 5 Small Business Marketing Strategies.

Marketing 98

Marketing outsourcing Telemarketing Call Center 98

Mindtouch

FEBRUARY 12, 2018

Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints.

SaaS 48

SaaS Marketing Personalization Sales 48

Maru Group

OCTOBER 19, 2022

International conferences like IBC and MIPCOM are devoting considerable attention to the format, boosted by its success in the United States. This creates a quandary for market research companies. FAST market. By Maru Entertainment & Technology | September 6, 2022.

Marketing 75

Marketing Entertainment Multichannel Consulting 75

Beyond Philosophy

SEPTEMBER 21, 2023

High quality and improvements (plus market factors beyond their control) lead to higher prices, even if you have a low-price reputation. Having a plausible explanation for why you violate the market norm makes the Low-Price, High-Quality reputation palatable for people. However, prices on Amazon have crept up over the years, too.

Construction 222

Construction Marketing Personalization Management 222

ShepHyken

MARCH 31, 2018

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. It blurs the lines between customer service, marketing, and even sales. The post How to Turn Social Media Customer Service into a Marketing Strategy appeared first on Shep Hyken.

Marketing 217

Marketing Customer Service Airlines Self service 217

Beyond Philosophy

NOVEMBER 30, 2023

This increase in NPS also resulted in a ten percent revenue growth in a declining market. Legal also affects the balance in regulatory compliance, product liability, marketing and advertising compliance, data privacy, and more. Marketing and innovation produce results. However, this balance is in more than the contracts.

Finance 195

Finance Customer centricity Accountability Technical Support 195

CSM Magazine

JANUARY 28, 2021

Industry leaders from across the global payments and security space will feature at a virtual conference including Oracle and PayPal. Jane Goodayle, SVP Global Marketing for PCI Pal said, “Like all other industries, the payments industry transformed in 2020. Register for PCI Pal’s free virtual conference – Click here.

Government 52

Government SaaS Customer Experience Marketing 52

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Digital Marketing and purchasing have grown to a large extent over a couple of years. Digital Marketing and purchasing have grown to a large extent over a couple of years.

Feedback 196

Feedback Entertainment Surveys Banking 196