Beyond Philosophy

JANUARY 12, 2015

Blogs Customer Experience CEM CEO Conferences consultants consumer behaviour Customer Behaviour Customer experience customer experience industry customer experience management employee engagement' Follow Colin Shaw on Twitter @ColinShaw_CX. The post Philosophies to Improve Your Customer Experience in 2015 appeared first on Beyond Philosophy.

Customer Experience 409

Customer Experience Employee engagement Consulting Consulting 409

Contact Center Pipeline

JANUARY 22, 2020

In 2016, I spoke at a customer conference and the topic was, “Contact Center 2020.” At the time, 2020 seemed like it was forever away, and I had carte blanche to forecast whatever I wanted to about the potential state of the contact center in 2020. I opened the session with a brief clip from […].

Contact Center 296

Contact Center Self service Interactive Voice Response Technology 296

Beyond Philosophy

FEBRUARY 2, 2015

“Music & How it Impacts Your Brain, Emotions.” Psychcentral.com. 16 December 2014. < < [link]. Title: The post Music: A Marketing Tool appeared first on Beyond Philosophy.

Marketing 416

Marketing Customer emotions Consulting Consulting 416

ShepHyken

APRIL 8, 2020

A few years ago, Patricia was delivering a keynote speech at a conference held at a luxury resort in Hawaii. After the conference, she was headed back to the airport in a private car and started a conversation with her driver. In addition to being a great speech coach, Patricia is also a dynamic keynote speaker.

Coaching 318

Coaching Feedback Customer effort Surveys 318

Contact Center Pipeline

JANUARY 29, 2020

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences. What is your background in the industry?

Contact Center 288

Contact Center Consulting Consulting Call Center 288

Beyond Philosophy

NOVEMBER 11, 2014

With nearly half of every decision decided by habits, the real question is how much longer can you afford to ignore the power of habits in your marketing efforts?

Marketing 418

Marketing Customer emotions Employee engagement Customer centricity 418

Beyond Philosophy

MARCH 12, 2015

Follow Colin Shaw on Twitter @ColinShaw_CX. The post Are you Irrational: 7 Questions to See If You Are Irrational? appeared first on Beyond Philosophy.

Customer emotions 417

Customer emotions Journey mapping Customer centricity Customer retention 417

CX Global Media

FEBRUARY 26, 2019

The Contact Center Virtual Summit is a 3-week contact center event and the world’s largest virtual contact center conference. CALL FOR SPEAKERS – The world’s largest virtual contact center conference. I look forward to partnering with you to deliver a positive impact to the world. Please Share. – Click to Tweet.

Contact Center 56

Contact Center Coaching Employee engagement Call Center 56

Beyond Philosophy

NOVEMBER 6, 2014

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker.

Customer centricity 409

Customer centricity Customer emotions Employee engagement Customer retention 409

Beyond Philosophy

NOVEMBER 8, 2018

I was a keynote speaker there for a Customer Experience conference. Rami Sweis, the CEO of GolfCX invited me to speak at the conference. I went to Bahrain for the first time recently. I was fascinated by the country. There is a lot of Customer Experience activity happening there.

Customer centricity 385

Customer centricity Transportation Consulting Consulting 385

ShepHyken

SEPTEMBER 19, 2023

When I’m in town – not out speaking at conferences – I lace up the skates several times a week to play in a friendly hockey game. One of the more enjoyable activities in my life is playing hockey.

Customer Service 366

Customer Service Coaching Customer Experience Management 366

ShepHyken

JULY 20, 2022

This was my big takeaway as I listened to supermodel, talk show host, producer, writer, actress, and entrepreneur Tyra Banks share her life story at CCW (Contact Center Week), the industry’s largest conference and trade show of its kind. Early in her successful modeling career, someone advised her to try to fit in.

Banking 367

Banking Contact Center Customer Service Customer Experience 367

Beyond Philosophy

NOVEMBER 10, 2014

. < [link] > “The ‘moment of truth’ in customer service.” www.mckinsey.com. February 2006. 26 August 2014. The Value of Customer Experience, Quantified.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

ShepHyken

OCTOBER 1, 2019

The Calabrio Customer Connect (C3) conference takes place on October 13-16, 2019 in San Antonio. Give your customers the ability to connect with you the way they want to, not the way you want them to.

Self service 53

Self service Contact Center contact center solutions Employee engagement 53

ShepHyken

SEPTEMBER 2, 2019

The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world. My Comment: Every wonder what customer service and customer experience conferences to attend.

Customer Service 226

Customer Service Customer Experience Surveys Customer Support 226

Cisco - Contact Center

SEPTEMBER 30, 2024

Why would I be at a cybersecurity conference? On the first night of BlackHat USA, I made conversation with a few friendly penetration testers who were perplexed when I told them I was a developer. …What was I hoping to get out of it? My general (and perhaps vague) response to them, and to others […]

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80

ShepHyken

JUNE 5, 2019

You can’t talk about it in a conference room with your colleagues. We need to get inside the heads and hearts of our customers and step away from our company roles before we can truly understand what the customer is thinking about us. However you say it, there’s only one way to do it. You must become the customer.

Sales 335

Sales Customer Experience Personalization Customer Service 335

ShepHyken

JANUARY 24, 2018

If you’ve ever been to a hotel for a conference, they are the people who set up the audio/visual support, the staging, lighting, rigging, and more. Prior to the “departure meeting”, the director of event technologies is briefed on some of the highlights of the client’s conference, which are brought up during the discussion.

Feedback 264

Feedback Technology Personalization Customer Service 264

ShepHyken

JULY 4, 2023

I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.” Elaborating on that statement, the commenter’s reasoning was that it takes thinking and problem-solving out of the process.

Customer Service 337

Customer Service Customer Support Technology Personalization 337

Beyond Philosophy

JUNE 4, 2020

Sutherland says that what used to kill video conferencing was that the least technological person determined the video conference’s quality. When I am speaking at conferences, I ask people to raise their hands if they think that business is going to get easier over the next ten years. Few hands go up.

Consulting 390

Consulting Consulting Advertising Analytics 390

ShepHyken

SEPTEMBER 11, 2019

I met Rodney at a conference where I was speaking about customer service. When I work with companies, I urge them to find what makes them unique and use it as a competitive advantage. It’s always a treat when I meet people who not only agree with my philosophies but take them a step further. That’s where Rodney Gaddis comes in.

Customer Service 332

Customer Service Management 332

Myra Golden Media

NOVEMBER 23, 2018

As part of the opening, a slide with portraits of all of the conference speakers was featured on the big screen. The slide with the conference speakers showed headshots of each speaker. There were five of us, and I was the only African American. Unapologetically I wear my hair big and out.

Customer Experience 256

Customer Experience 256

Contact Center Pipeline

MARCH 3, 2020

Based on remote-work consulting and conferences with hundreds of clients, trends that we see in terms of mistakes and […]. Remote work in contact centers has evolved from an alternate staffing strategy to a core employee benefit.

Contact Center 226

Contact Center Consulting Consulting Call Center 226

Beyond Philosophy

JUNE 15, 2023

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. Plus, you have to give people something real to connect to, or you will miss an opportunity, or, worse, give your competition the chance to instead.

Banking 363

Banking Construction Accountability Advertising 363

ShepHyken

JUNE 19, 2019

I recently shared the stage with Jeff Nicholson, global head of CRM for Pegasystems, at the PegaWorld users conference in Las Vegas. Perhaps the biggest friction point of all with customers is making them wait and disrespecting their time. Our discussion was all about eliminating friction, especially in the customer support world.

Customer Service 333

Customer Service Self service CRM Customer Support 333

Myra Golden Media

JUNE 9, 2019

My son experienced Las Vegas with me last summer, and both kids joined me for a conference in the Dallas area a few months ago. When I spoke at a conference event in Dallas years ago, I had my daughter pass out handouts and collect door prize tickets. Engage your child, and they’ll get more out of the day.

Customer Experience 234

Customer Experience 234

ShepHyken

SEPTEMBER 19, 2018

We ask the audience members to confer with their colleagues to answer the following question: “What are the most common complaints that you hear?”. I don’t know why it’s still on the menu.”. Well, I don’t know why it’s still on the menu either! We do an exercise in our customer service workshops. Why are they common?

Customer Service 61

Customer Service Customer Care 61

ShepHyken

OCTOBER 11, 2019

Knowing that a major design conference was coming to San Francisco, the pair crafted a rudimentary website targeted to conference attendees and offered guests the opportunity to sleep on one of three air mattresses and enjoy uncooked pop tarts and orange juice.

Technology 258

Technology Customer Experience Personalization Engineering 258

AWS Machine Learning

FEBRUARY 21, 2025

session_id="test") # Response: Unfortunately, the dates for the AWS re:Invent 2024 conference have not # been announced yet by Amazon. The re:Invent conference is typically held in late # November or early December each year, but the specific dates for 2024 are not # available at this time.

Engineering 124

Engineering APIs Analytics Enterprise 124

Beyond Philosophy

OCTOBER 4, 2019

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. To learn more about booking Colin as your conference speaker, please click here. His interactive style and down-to-earth attitude engages audiences with humor and practical examples.

Marketing 62

Marketing Advertising Education Consulting 62

Beyond Philosophy

SEPTEMBER 19, 2024

Colin has spoken at hundreds of conferences, including some of the world’s largest brands. Talk to Colin about how he can speak ‘in person’ or ‘virtually’ at your conference. What they won’t understand or forgive is an excuse based on a false representation of what happened. Click here.

Government 307

Government Accountability Call Center Personalization 307

Beyond Philosophy

JANUARY 17, 2020

I was into Customer Experience before it was a corporate term bandied about by consultants and marketing conferences. However, these less significant areas will not produce the results needed to justify the programs moving forward. I began working in Customer Experience nearly twenty years ago.

Consulting 300

Consulting Consulting Customer Experience Marketing 300

Beyond Philosophy

SEPTEMBER 26, 2019

Colin Shaw, global leader in Customer Experience and conference speaker, can inform and entertain your next conference audience. To learn more about booking Colin as your conference speaker, please click here. To hear more about our discussion on “Is Any Attention Good Attention?” on The Intuitive Customer Podcast.

Entertainment 276

Entertainment Sales Consulting Consulting 276

ShepHyken

JULY 19, 2017

I just returned from Influence 2017 , the annual conference put on by the National Speakers Association. My friend and one of the world’s authorities on trust, David Horsager was one of the amazing keynote speakers. He shared an excellent customer service example that can be summed up this way: Trust your customers and they will trust you.

Customer Service 288

Customer Service Management Customer Experience 288

Beyond Philosophy

APRIL 5, 2019

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Leadership in many organizations find maintaining the customer service culture they have established is a substantial issue.

Coaching 281

Coaching Employee engagement Best practices Consulting 281