NECCF 2019 Annual Conference & Expo

Contact Center Pipeline

This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to be a part of The Northeast Contact Center Forum’s (NECCF) annual contact center conference and expo – the largest contact center event in the Northeast. Call Center Conferences call center contact center

The Top Customer Service Conferences to Attend in 2020

Fonolo

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. SWPP Annual Conference, Nashville. GTACC 2020 Conference, Toronto.

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10 things I learned at the C.A.R.E. Conference

Customercount

conference this week in my hometown of Indianapolis. Conference appeared first on CustomerCount. News CARE conferenceI had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) I came away with 10 distinct impressions.

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ICMI Expo 2019 Conference Roundup

Comm100

The conference kicked off with a keynote from customer service author, consultant, and trainer, Jeff Toister. So when Jenny opens her session with a short breathing exercise, it’s a wonderfully welcome moment of calm in a sea of conference madness.

Contact Center Virtual Summit: July 7 - 27, 2019

Join us as we bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. These sessions will show you the strategies top people in the industry are using and recommend.

The Ultimate Guide to Conference and Event Surveys

GetFeedback

The right conference and event survey questions help you deliver. Planning and executing an event takes major time and money. Articles

2019 Contact Center Conferences

VHT

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. If so, Pulse 2019 is the right conference for you.

The Ultimate Guide to Conference and Event Surveys

GetFeedback

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage.

5 Must-Attend Customer Service Conferences in 2019

Fonolo

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference.

Dragon notes from 2019 FINRA Conference

Nuance

For a second year, we exhibited at the 2019 Financial Industry Regulatory Authority (FINRA) conference this past month. One panel […] The post Dragon notes from 2019 FINRA Conference appeared first on What’s next.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

How to Create a Conference Call with Java

Nexmo

In this tutorial, you will learn how to initiate a conference call to connect multiple people who phone into a number. Create a Conference Call With Java. Gradle will create the App class in the src/main/java/conference/call folder.

Post-Conference Takeaways And Thoughts From 2019 QuickBooks Connect

Abby Connect Virtual Receptionists

Another QuickBooks conference came and went this November in sunny San Jose, CA. And, we are excited to share what we learned with you all! Here are some of the highlights from our experiences at this incredible event. Leadership & Management Customer Service Small Business & Entrepreneurs

News and Notes from the 2018 SWPP Conference Showroom Floor: A Vendor Comparison Analysis

Contact Center Pipeline

Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce managementI hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […].

Conga Connect – The Premier Customer Conference

Mindtouch

This customer conference hosted by Conga is in a league of its own. The post Conga Connect – The Premier Customer Conference appeared first on MindTouch Blog. Customer Experience Video Conference Customer Engagement Customer SuccessConga Connect proves that you can have your cake and eat it too. Every year, Conga shows they are much more than a vendor by truly taking the business-partner relationship seriously.

Join Fonolo at SOCAP’s Re-Imagine Customer Care Conference

Fonolo

Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah.

SCTC 2019 Conference Review - Opportunity for the Taking

Jon Arnold

Their annual conference provides a great window on the state of things for consultants, and while telephony is on the decline, there’s plenty of opportunity for those who want to embrace newer technologies.

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance

Callminer

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

News and Notes from the 2018 SWPP Conference

Contact Center Pipeline

This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1. During the session titled, “My Button Says Less than 200 Agents: Challenges and […]. Workforce Management call center contact center WFM workforce management

NRF’s Shop.org 2018 conference focuses on winning key audiences

Global Response

The post NRF’s Shop.org 2018 conference focuses on winning key audiences appeared first on Global Response. Conference ECommerce Support Global Response Blog Shop.org

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October Telecom Conference Coverage 2019

Spearline

GITEX ("Gulf Information Technology Exhibition") is an annual consumer computer and electronics trade show, exhibition, and conference that takes place in the United Arab Emirates at the Dubai World Trade Centre with over 10,000 attendees.

Conference Topics vs Company Priorities

Insite Managed Solutions

Do conference topics correlate to company priorities? As we reviewed the contact center conferences for 2018, we noticed the conference topics were mainly focused on the customer experience. We started by organizing and categorizing the contact center conference topics for 2018.

Totango Attends Chief Customer Officer Fall 2018 Conference

Totango

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity.

5 Customer Success Conferences You Should Attend in 2020

ClientSuccess

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending.

SCTC Conference - Quick Take, Pix and Video

Jon Arnold

Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out. Overall, the conference had a strong mix of content, both from member speakers and the vendors during their segments.

5 Customer Success Conferences You Should Attend in 2020

ClientSuccess

Many customer success conferences take place annually around the world. These conferences offer wonderful opportunities for connecting with individuals in the industry and deepening your professional connections. The hard part is deciding which conferences are actually worth attending.

Training Conference & Expo Explained by Temple Grandin

Mindtouch

Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints. If you are new to the field or experienced, this conference will take your performance improvement initiatives to the next level.

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6 Business Tips to Help Ensure Your International Conference Calls Go Successfully

CrazyCall

When you are hosting an international conference call, it is important to find proper ways to overcome language barriers, cultural differences and make everyone feel equal. Below are six tips to help you prepare for the conference and make it a success. Plan the conference way ahead.

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Build a Conference Call with Node-RED

Nexmo

The user calls a predefined virtual number and inputs a meeting ID using the dial pad, then they get placed in the same conference call with everyone else who has provided the same ID. Choose a name for your Voice Application, for example Conference Call.

Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference

Beyond Philosophy

Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region.

PlanCon UK (Vol. 2): 2019s Must-Attend Workforce Management Conference

Injixo

October 2nd & 3rd 2019 | etc. venues Manchester. Press release - September 12, 2019.

Call Center Week | 2015 Conference & Expo

Zingtree

We hope to see you in Vegas this week for the 16th Annual Call Center Conference & Expo. Call Centers Agent Scripting agents conference expoWe will be roaming the Mirage Hotel expo floor and attending as many panels and keynotes as possible.

Jenny Dempsey to Speak at ZenDesk Relate Conference

Customer Service Life

I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco. The post Jenny Dempsey to Speak at ZenDesk Relate Conference appeared first on Customer Service Life.

Project Voice - My Next Conference (and SIPtones Gig)

Jon Arnold

This is a new event for me, and aside from taking in sessions and networking, I’ll be wearing two hats. First, I’ll be moderating a panel of consultants on Wednesday at 11:05 - Conversational AI and the Enterprise.

Catch Fonolo at the ICMI Contact Center Demo & Conference

Fonolo

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.

Cisco Contact Center in action at Google Cloud Next Conference

Cisco - Contact Center

We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google. Collaboration ai contact center Customer Journey Solutions Google Next

Day 1 Sneak Peek Video Training Conference & Expo

Mindtouch

The Training Conference and Expo not only highlights the advantages of having expert users and employees, it teaches attendees how to create them. Watch as Emilia D’Anzica, VP of Customer Engagement at WalkMe , sheds some light on why you should attend The Training Conference & Expo, and what you will take away from it. The post Day 1 Sneak Peek Video Training Conference & Expo appeared first on MindTouch Blog.

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Announcing The New 2019 Customer Success Summit Conference

Totango

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. To continue the momentum and further enhance the attendee experience, the new conference will provide a more curated and intimate setting for CS professionals to meet, collaborate, network and learn best practices and strategies for achieving customer-centric growth in 2019.

What to Expect at Subscribed – A Zuora Subscription Conference

Mindtouch

Subscribed is the #1 conference throughout the year that specifically focuses on the transformation of current business models to the subscription economy. The conference has not only pushed my own working knowledge, which I have brought back to my team, but opened doors for me and customers through the connections I made during the show. It’s a conference designed to help you master the changing world of recurring revenue and do your job better with Zuora.

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Next Up - Blockchain Futurist Conference, Toronto

Jon Arnold

and with the Blockchain Futurist Conference here in my back yard, I'll be there. Speaking of conferences, things are quietly ramping up for the fall, and I've been getting things in place for a few, namely Slack, two Cisco events and SCTC.

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