Gone Virtual: Recap of the CETX Conference


With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success!

NECCF 2019 Annual Conference & Expo

Contact Center Pipeline

This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to be a part of The Northeast Contact Center Forum’s (NECCF) annual contact center conference and expo – the largest contact center event in the Northeast. Call Center Conferences call center contact center

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Top Customer Service Conferences to Attend in 2020


Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. Simply click on any conference to be taken to the details, or scroll on to see the full list in detail: Customer Service and Contact Center Conferences 2020: Customer Contact Week, Nashville. SWPP Annual Conference, Nashville. GTACC 2020 Conference, Toronto.

SWPP Conference (Day 1)

Contact Center Pipeline

I’m back in Nashville for my favorite conference of the year, the SWPP Annual Conference. It’s my favorite because this conference is full of friendly, like-minded colleagues who are all interested in exactly the same thing: Workforce Management. Every year, we stay in a beautiful hotel (I ?? OMNI) with goody bags waiting in our […]. Workforce Management

Contact Center Virtual Summit: July 7 - 27, 2019

Join us as we bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. These sessions will show you the strategies top people in the industry are using and recommend.

Top 5 Must-Attend Customer Success Conferences in 2021


Let me introduce you to customer success conferences, which is like a vacation in disguise. And forums, workshops, and conferences play a pivotal part in educating the audience. Customer Success Customer Experience Customer Success Conferences Customer Success Conferences 2021

SaaS 52

5 Must-Attend Customer Service Conferences in 2019


Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. ICMI: Expo & Conference.

Top 10 Must-Attend SaaS Conferences in 2021


There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending. Why attend SaaS conference? Top 10 SaaS conferences in 2021. SaaStr is one of the best SaaS conferences in the industry that happens every year.

SaaS 52

10 things I learned at the C.A.R.E. Conference


conference this week in my hometown of Indianapolis. Conference appeared first on CustomerCount. News CARE conferenceI had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) I came away with 10 distinct impressions. Continue reading → The post 10 things I learned at the C.A.R.E.


Part 2: 2017 SWPP Annual Conference Wrap-up

Contact Center Pipeline

Going to SWPP’s Annual Conference is like going to Workforce Management camp. Workforce Management call center contact center SWPP SWPP conference WFM workforce managementSurrounding ourselves with like-minded buddies for three days is a powerful energy that rejuvenates us. There were many dedicated people at SWPP this year. The best tag line in the “About Me” section that I saw was from Tony Graczyk, CCWFM Manager at […].

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

Conference Chatter

Insite Managed Solutions

Are conference topics relevant to your contact center? . In addition, we wanted to understand if the conference topics are a good source for what is happening in the contact center industry or if there is some other priority. Below, we reviewed conference materials for over 30 conferences, organized over 300 conference topics, and compiled a list. When we speak with companies, we are frequently asked what is new within the contact center industry.

Dragon notes from 2019 FINRA Conference


For a second year, we exhibited at the 2019 Financial Industry Regulatory Authority (FINRA) conference this past month. The organization’s annual conference is an opportunity for professionals working in financial services to network, keep abreast of the latest trends in financial technology (FinTech), as well as learn about proposed rulings and best practices. One panel […] The post Dragon notes from 2019 FINRA Conference appeared first on What’s next.

Testing Yealink Video Conference Phones in VirtualPBX


What you can read here today is a profile of several Yealink video conference desk phones. These desk phones are marketed to business professionals and small groups that need to complete video conferences, and it has proven an excellent phone for working with our new service. The T58V includes a 7-inch, 1024 x 600 screen, and the VP59 an 8-inch, 1280 x 800 screen for ease of use during calls and conferences.

voip 49

2019 Contact Center Conferences


That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. The 2018 conference was held at The Mirage in Las Vegas and featured business / real estate mogul Barbara Corcoran from Shark Tank as well as other top customer service industry executives from companies such as Uber, Chewy.com, Samsung and more.

Best Conference Phones for Your Business


As businesses adapt to hosting meetings and keeping in touch remotely, conference phones have become more important than ever. Communications Tips and Tricks Small Business Expertise best phones Business Phones conference phones phone guideIf you’re like us here at FluentStream, you have some employees working in your main office, others working from home, and. Read More.


Join Fonolo at SOCAP’s Re-Imagine Customer Care Conference


Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. The conference will host more than 500 attendees, feature over 35 speakers, and offer multiple breakout sessions on a range of relevant subjects including customer care design, gamification, automation, and culture-building.

News and Notes from the 2018 SWPP Conference Showroom Floor: A Vendor Comparison Analysis

Contact Center Pipeline

Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce managementI hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […].

Basic Translation Requirements You Need to Hold a Small Conference

CSM Magazine

With the ongoing process of globalization, international conferences have become a regular aspect of almost every business. That’s why, if you are at a business meeting, or want to organize a small conference, you want everyone to communicate smoothly.

SWPP: WFM Professional of the Year & More Conference Notes

Contact Center Pipeline

More news and notes from the 2015 SWPP Annual Conference, Day 2: SWPP Announces 2015 Workforce Management Professional of the Year The 2015 Workforce Management Professional of the Year is Denise Kapalko from Optum! Other Conference Notes I missed out on “Operations Overview: A Best Practices Showcase” because the room was sold out… […]. Workforce Management call center contact center SWPP conference WFM workforce management

Re-Imagining Industry Conferences in Pandemic Times

Jon Arnold

That’s the title of my latest post for No Jitter , where I’m a regular contributor. Enterprise Connect was one of several industry events that many of us were looking forward to attending this spring, and it’s anybody’s guess as to when it will be safe to go back in the water again. COVID-19 has caused us to re-think every facet of our lives, and big, in-person events have really been impacted.

30 Takeaways from the 2016 SWPP Conference

Contact Center Pipeline

The 2016 SWPP Annual Conference in Nashville (April 4-6) was a lot of fun. This conference is dedicated to workforce management, which […]. I came home with a notebook full of facts and lessons that I captured—it was just as thick as last year’s was and just as thick as I expect next year’s will be. Workforce Management call center contact center SWPP WFM workforce management

News and Notes from the 2018 SWPP Conference

Contact Center Pipeline

This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1. During the session titled, “My Button Says Less than 200 Agents: Challenges and […]. Workforce Management call center contact center WFM workforce management

NRF’s Shop.org 2018 conference focuses on winning key audiences

Global Response

The post NRF’s Shop.org 2018 conference focuses on winning key audiences appeared first on Global Response. Conference ECommerce Support Global Response Blog Shop.org


Totango Attends Chief Customer Officer Fall 2018 Conference


The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity.

How to Create a Conference Call with Java


In this tutorial, you will learn how to initiate a conference call to connect multiple people who phone into a number. Create a Conference Call With Java. From the command line, create a new Java project with the following commands, accepting any of the default prompts from Gradle: mkdir conference-call cd conference-call gradle init --type=java-application. Gradle will create the App class in the src/main/java/conference/call folder.

Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference

Beyond Philosophy

Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region.

2017 SWPP Conference: News & Notes from the Vendor Showroom

Contact Center Pipeline

Last week, I was hanging out at SWPP’s 2017 Annual Conference in Nashville. One thing I especially enjoy about this conference (besides the sessions) is walking through the showroom to catch up on the latest cool WFM features, products, and technology from industry vendors. I visited 16 vendor booths this year, and asked them: “What […]. Workforce Management call center contact center WFM workforce management

Web Conference on the Go With VirtualPBX Mobile Softphone


This includes our VirtualPBX Mobile Softphone that allows you to hold web conferences while on the go. Our Video Calling feature is still in beta testing, and we’re happy to report that the VirtualPBX Softphone is able to create video conferences between two and more callers. Whether you’re working from a home office or keeping your distance at a co-working space, the VirtualPBX Softphone will keep you connected through web conferences. Web Conferences With VirtualPBX.

voip 43

Catch Fonolo at the ICMI Contact Center Demo & Conference


Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. The Contact Center Demo & Conference is produced by ICMI – a trusted advisor in the contact center industry – and is an independent, forward-thinking program focused on future contact center trends.

The Ultimate Guide to Conference and Event Surveys


Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage.

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance


Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance Call centers remain the most important customer channel companies have; indeed, Forrester claims that 73% of consumers opt to call when they need service, and a study by Arizona State University finds that customers are 11 […].

Conga Connect – The Premier Customer Conference


This customer conference hosted by Conga is in a league of its own. The post Conga Connect – The Premier Customer Conference appeared first on MindTouch Blog. Customer Experience Video Conference Customer Engagement Customer SuccessConga Connect proves that you can have your cake and eat it too. Every year, Conga shows they are much more than a vendor by truly taking the business-partner relationship seriously.

Conference Topics vs Company Priorities

Insite Managed Solutions

Do conference topics correlate to company priorities? As we reviewed the contact center conferences for 2018, we noticed the conference topics were mainly focused on the customer experience. We started by organizing and categorizing the contact center conference topics for 2018. This included all topics from over 30 different conferences throughout the year. Below, you will find the conference topic breakdown.

The Ultimate Guide to Conference and Event Surveys


The right conference and event survey questions help you deliver. Planning and executing an event takes major time and money. Articles

Post-Conference Takeaways And Thoughts From 2019 QuickBooks Connect

Abby Connect Virtual Receptionists

Another QuickBooks conference came and went this November in sunny San Jose, CA. And, we are excited to share what we learned with you all! Here are some of the highlights from our experiences at this incredible event. Leadership & Management Customer Service Small Business & Entrepreneurs

SCTC Conference - Quick Take, Pix and Video

Jon Arnold

Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out. Aside from this post, my next No Jitter column will run early next week, and it’s about the conference keynote about cybercrime - it was very good, so watch for that. Overall, the conference had a strong mix of content, both from member speakers and the vendors during their segments.

Announcing The New 2019 Customer Success Summit Conference


We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. To continue the momentum and further enhance the attendee experience, the new conference will provide a more curated and intimate setting for CS professionals to meet, collaborate, network and learn best practices and strategies for achieving customer-centric growth in 2019.

Cisco Contact Center in action at Google Cloud Next Conference

Cisco - Contact Center

We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google. Collaboration ai contact center Customer Journey Solutions Google Next

Catch Fonolo at the National Credit Union Call Center Conference


This is why the National Credit Union Call Center Conference is so important. Our next webinar, on Thursday, October 5 th 2017, will be co-hosted with the National CU Call Center Conference, and will discuss how Velocity Credit Union improved the member experience, reduced abandon rates, and increased agent morale with call-backs. National CU Call Center Conference.