INDUSTRY INSIGHTS YOUR PEERS ARE READING
The Training Conference and Expo not only highlights the advantages of having expert users and employees, it teaches attendees how to create them. Watch as Emilia D’Anzica, VP of Customer Engagement at WalkMe , sheds some light on why you should attend The Training Conference & Expo, and what you will take away from it. The post Day 1 Sneak Peek Video Training Conference & Expo appeared first on MindTouch Blog. MORE
TMP Direct will be attending the 2017 SOCAP Conference from October 22-25th in San Diego. The focus of this year’s conference is innovation and how to stay ahead of the curve on enhancements in technology impacting Customer Care. Looking forward to seeing everyone there! News & Updates Uncategorized MORE
Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. MORE
The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. . MORE
Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. MORE
The post NRF’s Shop.org 2018 conference focuses on winning key audiences appeared first on Global Response. Conference ECommerce Support Global Response Blog Shop.org MORE
CIO Conferences Digital Disruption digital transformation Dr. Natalie's Blog Internet of Analytics Internet of Things IOT @drnatalie #Env16 10 billion data requests AccuWeather instantly deliver information and businesses Microsoft Cloud natalie petouhof MORE
That’s why we’re thrilled to be exhibiting and sponsoring the Institute of Customer Service’s Annual Conference for another year running. MORE
I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco. The post Jenny Dempsey to Speak at ZenDesk Relate Conference appeared first on Customer Service Life. MORE
The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity. MORE
Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out. Overall, the conference had a strong mix of content, both from member speakers and the vendors during their segments. MORE
Now that the dust has settled from the 2019 EA Summit , and everyone is back to business as usual, we’ve had some time to process some highlights from this amazing event. Customer Service Small Business & Entrepreneurs Team Abby MORE
That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. If so, Pulse 2019 is the right conference for you. MORE
Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #627. Tradeshow season is upon us! MORE
Which is why attending conferences are paramount for professional and personal development. The problem is, there is no shortage of conferences, and for many employees and employers, deciding which one(s) to attend can be a difficult choice. We hope to see you at a conference in 2019! MORE
Do conference topics correlate to company priorities? As we reviewed the contact center conferences for 2018, we noticed the conference topics were mainly focused on the customer experience. We started by organizing and categorizing the contact center conference topics for 2018. MORE
Subscribed is the #1 conference throughout the year that specifically focuses on the transformation of current business models to the subscription economy. The conference has not only pushed my own working knowledge, which I have brought back to my team, but opened doors for me and customers through the connections I made during the show. It’s a conference designed to help you master the changing world of recurring revenue and do your job better with Zuora. MORE
This customer conference hosted by Conga is in a league of its own. The post Conga Connect – The Premier Customer Conference appeared first on MindTouch Blog. Customer Experience Video Conference Customer Engagement Customer SuccessConga Connect proves that you can have your cake and eat it too. Every year, Conga shows they are much more than a vendor by truly taking the business-partner relationship seriously. MORE
This is why the National Credit Union Call Center Conference is so important. Importantly, if you’re a credit union looking to provide a better experience for your members, join the Fonolo team at the National Credit Union Call Center Conference on October 16-18 th at Harrah’s in Las Vegas. MORE
Conferences Digital Disruption digital transformation Facebook @constellationr @drnatalie 10-year roadmap Account Kit API Constellation Research F8 Facebook Surround 360 Mark Zuckerberg natalie petouhoff Save ButtonTweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live. MORE
Thinking of attending a contact center conference in 2018? For instance, CCW’s winter conference in New Orleans last month featured a presentation about customer segmentation and lifetime value measurement. Are you ready for the “frictionless revolution” and game-driven learning? MORE
Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage. MORE
Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce managementI hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […]. MORE
Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region. MORE
Jenny and I had the privilege and honor of presenting at the 2017 ICMI Contact Center Conference last week in Orlando, Florida. Customer Service Question: What did you speak on at the recent ICMI conference? Obviously, most of you probably didn’t speak at the conference. MORE
The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner. MORE
This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1. During the session titled, “My Button Says Less than 200 Agents: Challenges and […]. Workforce Management call center contact center WFM workforce management MORE
I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I’ve attended a few of these conferences and this year’s lineup of keynote speakers was among the best. Were you at the conference? MORE
The topic spectrum is broad, the vertical applications are numerous, and at the Pulse Conference, it all boils down to customer success above all else. Take a moment to see how last year’s topics unfolded, and make sure that if you are in the Bay Area during this year’s Pulse Conference, you sign up for our Customer Success Happy Hour sponsored by Oracle , WalkMe , and SuccessHacker. News & Events Video Conference Customer Success MORE
We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google. Collaboration ai contact center Customer Journey Solutions Google Next MORE
Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference. MORE
We hope to see you in Vegas this week for the 16th Annual Call Center Conference & Expo. Call Centers Agent Scripting agents conference expoWe will be roaming the Mirage Hotel expo floor and attending as many panels and keynotes as possible. MORE
We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. To continue the momentum and further enhance the attendee experience, the new conference will provide a more curated and intimate setting for CS professionals to meet, collaborate, network and learn best practices and strategies for achieving customer-centric growth in 2019. MORE
And we at Fonolo know how to kick things off: We’ll be exhibiting at the highest-rated event for contact center professionals: ICMI’s 2019 Contact Center Expo and Conference, taking place May 13-16 at The Diplomat Beach Resort in Hollywood, Florida. MORE
Conference Customer Success EventCustomer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW buzzed with people who were both in the know and those looking to better understand what a Customer Success program really means and how to get started. Organizations are finally recognizing they cannot afford to ignore their most important asset – their customer. MORE
Are conference topics relevant to your contact center? . In addition, we wanted to understand if the conference topics are a good source for what is happening in the contact center industry or if there is some other priority. MORE
This was done as a preview for last month’s Future of Work conference that I co-chaired, but it’s still timely if you want to hear more about how digital transformation is impacting the workplace. MORE
Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. MORE
Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints. If you are new to the field or experienced, this conference will take your performance improvement initiatives to the next level. MORE
Bright Pattern and contact center professionals in the northeast are headed to one of the most popular annual conferences, The Northeast Contact Center Conference , held by The Northeast Contact Center Forum (NECCF). Northeast Contact Center ConferenceThe event takes place tomorrow at the Gillette Stadium in Foxborough, Massachusetts, from 7:00 a.m. to 5:00 p.m. MORE
Conference Related Topics VHT
SEPTEMBER 20, 2018
That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. If so, Pulse 2019 is the right conference for you.
GetFeedback
NOVEMBER 20, 2018
Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage.
Insite Managed Solutions
JULY 24, 2017
Are conference topics relevant to your contact center? . In addition, we wanted to understand if the conference topics are a good source for what is happening in the contact center industry or if there is some other priority.
Fonolo
NOVEMBER 13, 2018
Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference.
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recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
Customer Service Life
OCTOBER 4, 2018
I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco. The post Jenny Dempsey to Speak at ZenDesk Relate Conference appeared first on Customer Service Life.
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Mindtouch
JUNE 4, 2018
This customer conference hosted by Conga is in a league of its own. The post Conga Connect – The Premier Customer Conference appeared first on MindTouch Blog. Customer Experience Video Conference Customer Engagement Customer SuccessConga Connect proves that you can have your cake and eat it too. Every year, Conga shows they are much more than a vendor by truly taking the business-partner relationship seriously.
Contact Center Pipeline
JUNE 13, 2018
Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce managementI hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […].
Cisco Blogs - Contact Center
APRIL 10, 2019
We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google. Collaboration ai contact center Customer Journey Solutions Google Next
Global Response
SEPTEMBER 6, 2018
The post NRF’s Shop.org 2018 conference focuses on winning key audiences appeared first on Global Response. Conference ECommerce Support Global Response Blog Shop.org
Contact Center Pipeline
JUNE 12, 2018
This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1. During the session titled, “My Button Says Less than 200 Agents: Challenges and […]. Workforce Management call center contact center WFM workforce management
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Callminer
FEBRUARY 28, 2017
The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.
Insite Managed Solutions
JANUARY 26, 2018
Do conference topics correlate to company priorities? As we reviewed the contact center conferences for 2018, we noticed the conference topics were mainly focused on the customer experience. We started by organizing and categorizing the contact center conference topics for 2018.
Beyond Philosophy
OCTOBER 19, 2018
Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region.
Customer Service Life
JUNE 26, 2017
I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I’ve attended a few of these conferences and this year’s lineup of keynote speakers was among the best. Were you at the conference?
Mindtouch
FEBRUARY 12, 2018
Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints. If you are new to the field or experienced, this conference will take your performance improvement initiatives to the next level.
Totango
SEPTEMBER 12, 2018
The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity.
Totango
FEBRUARY 25, 2019
We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. To continue the momentum and further enhance the attendee experience, the new conference will provide a more curated and intimate setting for CS professionals to meet, collaborate, network and learn best practices and strategies for achieving customer-centric growth in 2019.
CX Accelerator
OCTOBER 25, 2018
Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service.
Abby Connect Virtual Receptionists
APRIL 2, 2019
Now that the dust has settled from the 2019 EA Summit , and everyone is back to business as usual, we’ve had some time to process some highlights from this amazing event. Customer Service Small Business & Entrepreneurs Team Abby
Fonolo
APRIL 23, 2019
And we at Fonolo know how to kick things off: We’ll be exhibiting at the highest-rated event for contact center professionals: ICMI’s 2019 Contact Center Expo and Conference, taking place May 13-16 at The Diplomat Beach Resort in Hollywood, Florida.
Satrix Solutions
JANUARY 2, 2019
Which is why attending conferences are paramount for professional and personal development. The problem is, there is no shortage of conferences, and for many employees and employers, deciding which one(s) to attend can be a difficult choice. We hope to see you at a conference in 2019!
Mindtouch
JUNE 3, 2018
Subscribed is the #1 conference throughout the year that specifically focuses on the transformation of current business models to the subscription economy. The conference has not only pushed my own working knowledge, which I have brought back to my team, but opened doors for me and customers through the connections I made during the show. It’s a conference designed to help you master the changing world of recurring revenue and do your job better with Zuora.
Fonolo
SEPTEMBER 6, 2017
Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.
Zingtree
JUNE 16, 2015
We hope to see you in Vegas this week for the 16th Annual Call Center Conference & Expo. Call Centers Agent Scripting agents conference expoWe will be roaming the Mirage Hotel expo floor and attending as many panels and keynotes as possible.
Mindtouch
JANUARY 29, 2017
The Training Conference and Expo not only highlights the advantages of having expert users and employees, it teaches attendees how to create them. Watch as Emilia D’Anzica, VP of Customer Engagement at WalkMe , sheds some light on why you should attend The Training Conference & Expo, and what you will take away from it. The post Day 1 Sneak Peek Video Training Conference & Expo appeared first on MindTouch Blog.
Jon Arnold
OCTOBER 5, 2018
Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out. Overall, the conference had a strong mix of content, both from member speakers and the vendors during their segments.
Totango
JUNE 6, 2018
Conference Customer Success EventCustomer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW buzzed with people who were both in the know and those looking to better understand what a Customer Success program really means and how to get started. Organizations are finally recognizing they cannot afford to ignore their most important asset – their customer.
Natalie Petouhof
APRIL 5, 2016
CIO Conferences Digital Disruption digital transformation Dr. Natalie's Blog Internet of Analytics Internet of Things IOT @drnatalie #Env16 10 billion data requests AccuWeather instantly deliver information and businesses Microsoft Cloud natalie petouhof
Bright Pattern
JUNE 11, 2018
Bright Pattern and contact center professionals in the northeast are headed to one of the most popular annual conferences, The Northeast Contact Center Conference , held by The Northeast Contact Center Forum (NECCF). Northeast Contact Center ConferenceThe event takes place tomorrow at the Gillette Stadium in Foxborough, Massachusetts, from 7:00 a.m. to 5:00 p.m.
Rant And Rave
FEBRUARY 26, 2019
That’s why we’re thrilled to be exhibiting and sponsoring the Institute of Customer Service’s Annual Conference for another year running.
Customer Service Life
MAY 31, 2017
Jenny and I had the privilege and honor of presenting at the 2017 ICMI Contact Center Conference last week in Orlando, Florida. Customer Service Question: What did you speak on at the recent ICMI conference? Obviously, most of you probably didn’t speak at the conference.
Fonolo
OCTOBER 3, 2017
This is why the National Credit Union Call Center Conference is so important. Importantly, if you’re a credit union looking to provide a better experience for your members, join the Fonolo team at the National Credit Union Call Center Conference on October 16-18 th at Harrah’s in Las Vegas.
Natalie Petouhof
APRIL 13, 2016
Conferences Digital Disruption digital transformation Facebook @constellationr @drnatalie 10-year roadmap Account Kit API Constellation Research F8 Facebook Surround 360 Mark Zuckerberg natalie petouhoff Save ButtonTweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.
ForeSee
MARCH 17, 2016
The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. .
Jon Arnold
FEBRUARY 22, 2019
This was done as a preview for last month’s Future of Work conference that I co-chaired, but it’s still timely if you want to hear more about how digital transformation is impacting the workplace.
Mindtouch
APRIL 3, 2017
The topic spectrum is broad, the vertical applications are numerous, and at the Pulse Conference, it all boils down to customer success above all else. Take a moment to see how last year’s topics unfolded, and make sure that if you are in the Bay Area during this year’s Pulse Conference, you sign up for our Customer Success Happy Hour sponsored by Oracle , WalkMe , and SuccessHacker. News & Events Video Conference Customer Success
Fonolo
MAY 1, 2018
Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #627. Tradeshow season is upon us!
Liveops
FEBRUARY 11, 2018
Thinking of attending a contact center conference in 2018? For instance, CCW’s winter conference in New Orleans last month featured a presentation about customer segmentation and lifetime value measurement. Are you ready for the “frictionless revolution” and game-driven learning?
TMP Direct
OCTOBER 16, 2017
TMP Direct will be attending the 2017 SOCAP Conference from October 22-25th in San Diego. The focus of this year’s conference is innovation and how to stay ahead of the curve on enhancements in technology impacting Customer Care. Looking forward to seeing everyone there! News & Updates Uncategorized
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