I’m back in Nashville for my favorite conference of the year, the SWPP Annual Conference. It’s my favorite because this conference is full of friendly, like-minded colleagues who are all interested in exactly the same thing: Workforce Management. Every year, we stay in a beautiful hotel (I ?? OMNI) with goody bags waiting in our […]. Workforce Management MORE

This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to be a part of The Northeast Contact Center Forum’s (NECCF) annual contact center conference and expo – the largest contact center event in the Northeast. Call Center Conferences call center contact center MORE

More news and notes from the 2015 SWPP Annual Conference, Day 2: SWPP Announces 2015 Workforce Management Professional of the Year The 2015 Workforce Management Professional of the Year is Denise Kapalko from Optum! Other Conference Notes I missed out on “Operations Overview: A Best Practices Showcase” because the room was sold out… […]. Workforce Management call center contact center SWPP conference WFM workforce management MORE

Keep the production and efficiency high and your meetings short with our new Video Conference Survivor feature. Video Conference Survivor is offered exclusively at VirtualPBX, so don’t waste time in another meeting without it. How Video Conference Survivor Works. MORE

Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Mark Your Calendars Now! . MORE

Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. The conference will host more than 500 attendees, feature over 35 speakers, and offer multiple breakout sessions on a range of relevant subjects including customer care design, gamification, automation, and culture-building. MORE

Let me introduce you to customer success conferences, which is like a vacation in disguise. And forums, workshops, and conferences play a pivotal part in educating the audience. Customer Success Customer Experience Customer Success Conferences Customer Success Conferences 2021 MORE

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. ICMI: Expo & Conference. MORE

The post NRF’s Shop.org 2018 conference focuses on winning key audiences appeared first on Global Response. Conference ECommerce Support Global Response Blog Shop.org MORE

I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco. The post Jenny Dempsey to Speak at ZenDesk Relate Conference appeared first on Customer Service Life. In order to take the best care of others, we must first take the best care of ourselves. jennysuedempsey. MORE

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. SWPP Annual Conference, Nashville. GTACC 2020 Conference, Toronto. MORE

As businesses adapt to hosting meetings and keeping in touch remotely, conference phones have become more important than ever. Communications Tips and Tricks Small Business Expertise best phones Business Phones conference phones phone guide MORE

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity. MORE

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. 2) The Customer Conference. 4) BIG RYG Customer Success Conference. MORE

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. The 2018 conference was held at The Mirage in Las Vegas and featured business / real estate mogul Barbara Corcoran from Shark Tank as well as other top customer service industry executives from companies such as Uber, Chewy.com, Samsung and more. MORE

What you can read here today is a profile of several Yealink video conference desk phones. These desk phones are marketed to business professionals and small groups that need to complete video conferences, and it has proven an excellent phone for working with our new service. MORE

With the ongoing process of globalization, international conferences have become a regular aspect of almost every business. That’s why, if you are at a business meeting, or want to organize a small conference, you want everyone to communicate smoothly. MORE

As you can see, CHCs hold a special place in our healthcare system, and they are a reason why CLI attended and exhibited at Minnesota’s Many Faces of Community Health Annual Conference. MORE

conference this week in my hometown of Indianapolis. Conference appeared first on CustomerCount. News CARE conferenceI had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) I came away with 10 distinct impressions. Continue reading → The post 10 things I learned at the C.A.R.E. MORE

In a recent podcast episode, Spearline Enterprise Sales Manager, Emmanuelle O’Donovan spoke with Josh and Kees about the importance of audio for virtual events and conferences. MORE

Similarly, interpreters often refer to themselves as “just an interpreter,” as Katherine Allen candidly pointed out during a recent conference presented by Linguist Education Online. (I Below, I’ve summarized a few sessions and themes from the conference that stuck with me. MORE

This includes our VirtualPBX Mobile Softphone that allows you to hold web conferences while on the go. Our Video Calling feature is still in beta testing, and we’re happy to report that the VirtualPBX Softphone is able to create video conferences between two and more callers. MORE

This customer conference hosted by Conga is in a league of its own. The post Conga Connect – The Premier Customer Conference appeared first on MindTouch Blog. Customer Experience Video Conference Customer Engagement Customer SuccessConga Connect proves that you can have your cake and eat it too. Every year, Conga shows they are much more than a vendor by truly taking the business-partner relationship seriously. MORE

The right conference and event survey questions help you deliver. Planning and executing an event takes major time and money. Articles MORE

Going to SWPP’s Annual Conference is like going to Workforce Management camp. Workforce Management call center contact center SWPP SWPP conference WFM workforce managementSurrounding ourselves with like-minded buddies for three days is a powerful energy that rejuvenates us. There were many dedicated people at SWPP this year. The best tag line in the “About Me” section that I saw was from Tony Graczyk, CCWFM Manager at […]. MORE

After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success MORE

In this tutorial, you will learn how to initiate a conference call to connect multiple people who phone into a number. Create a Conference Call With Java. From the command line, create a new Java project with the following commands, accepting any of the default prompts from Gradle: mkdir conference-call cd conference-call gradle init --type=java-application. Gradle will create the App class in the src/main/java/conference/call folder. MORE

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage. MORE

Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region. MORE

Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce managementI hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […]. MORE

There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending. Why attend SaaS conference? Top 10 SaaS conferences in 2021. SaaStr is one of the best SaaS conferences in the industry that happens every year. MORE

Their annual conference provides a great window on the state of things for consultants, and while telephony is on the decline, there’s plenty of opportunity for those who want to embrace newer technologies. MORE

For a second year, we exhibited at the 2019 Financial Industry Regulatory Authority (FINRA) conference this past month. The organization’s annual conference is an opportunity for professionals working in financial services to network, keep abreast of the latest trends in financial technology (FinTech), as well as learn about proposed rulings and best practices. One panel […] The post Dragon notes from 2019 FINRA Conference appeared first on What’s next. MORE

That’s the title of my latest post for No Jitter , where I’m a regular contributor. Enterprise Connect was one of several industry events that many of us were looking forward to attending this spring, and it’s anybody’s guess as to when it will be safe to go back in the water again. COVID-19 has caused us to re-think every facet of our lives, and big, in-person events have really been impacted. MORE

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. The Contact Center Demo & Conference is produced by ICMI – a trusted advisor in the contact center industry – and is an independent, forward-thinking program focused on future contact center trends. MORE

Another QuickBooks conference came and went this November in sunny San Jose, CA. And, we are excited to share what we learned with you all! Here are some of the highlights from our experiences at this incredible event. Leadership & Management Customer Service Small Business & Entrepreneurs MORE

Are conference topics relevant to your contact center? . In addition, we wanted to understand if the conference topics are a good source for what is happening in the contact center industry or if there is some other priority. Below, we reviewed conference materials for over 30 conferences, organized over 300 conference topics, and compiled a list. When we speak with companies, we are frequently asked what is new within the contact center industry. MORE

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019! What a fantastic couple of days at the Arizona Biltmore. MORE

With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success! MORE