Expert insights. Personalized for you.
I’m back in Nashville for my favorite conference of the year, the SWPP Annual Conference. It’s my favorite because this conference is full of friendly, like-minded colleagues who are all interested in exactly the same thing: Workforce Management. Every year, we stay in a beautiful hotel (I ?? OMNI) with goody bags waiting in our […]. Workforce Management MORE
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Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). MORE
That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. This list of the Top 10 Customer Experience conferences aims towards a similar end where we selected the best ones for your use. MORE
This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to be a part of The Northeast Contact Center Forum’s (NECCF) annual contact center conference and expo – the largest contact center event in the Northeast. Call Center Conferences call center contact center MORE
More news and notes from the 2015 SWPP Annual Conference, Day 2: SWPP Announces 2015 Workforce Management Professional of the Year The 2015 Workforce Management Professional of the Year is Denise Kapalko from Optum! Other Conference Notes I missed out on “Operations Overview: A Best Practices Showcase” because the room was sold out… […]. Workforce Management call center contact center SWPP conference WFM workforce management MORE
Keep the production and efficiency high and your meetings short with our new Video Conference Survivor feature. Video Conference Survivor is offered exclusively at VirtualPBX, so don’t waste time in another meeting without it. How Video Conference Survivor Works. MORE
Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Mark Your Calendars Now! . MORE
Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. The conference will host more than 500 attendees, feature over 35 speakers, and offer multiple breakout sessions on a range of relevant subjects including customer care design, gamification, automation, and culture-building. MORE
Let me introduce you to customer success conferences, which is like a vacation in disguise. And forums, workshops, and conferences play a pivotal part in educating the audience. Customer Success Customer Experience Customer Success Conferences Customer Success Conferences 2021 MORE
Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. ICMI: Expo & Conference. MORE
The post NRF’s Shop.org 2018 conference focuses on winning key audiences appeared first on Global Response. Conference ECommerce Support Global Response Blog Shop.org MORE
48 
Our explainer video explains what the standard conference test is and how Spearline can help you identify issues on your conferences before your customers do. The post Standard Conference Test – Spearline Tests Explained appeared first on Spearline. MORE
This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021. MORE
Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. SWPP Annual Conference, Nashville. GTACC 2020 Conference, Toronto. MORE
The most efficient conference, in general, is one in which all participants are connected from different locations. Where individual phone numbers do not have a restriction, network capacity constraints can also hinder access to the conference. In general, the most effective conference is one in which all participants are connected from various locations. The post Conference Call Calamities appeared first on Spearline. MORE
As businesses adapt to hosting meetings and keeping in touch remotely, conference phones have become more important than ever. Communications Tips and Tricks Small Business Expertise best phones Business Phones conference phones phone guide MORE
52 
For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. 2) The Customer Conference. 4) BIG RYG Customer Success Conference. MORE
That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. The 2018 conference was held at The Mirage in Las Vegas and featured business / real estate mogul Barbara Corcoran from Shark Tank as well as other top customer service industry executives from companies such as Uber, Chewy.com, Samsung and more. MORE
What you can read here today is a profile of several Yealink video conference desk phones. These desk phones are marketed to business professionals and small groups that need to complete video conferences, and it has proven an excellent phone for working with our new service. MORE
One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success. What is a Virtual Conference? MORE
The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference. MORE
The 2016 SWPP Annual Conference in Nashville (April 4-6) was a lot of fun. This conference is dedicated to workforce management, which […]. I came home with a notebook full of facts and lessons that I captured—it was just as thick as last year’s was and just as thick as I expect next year’s will be. Workforce Management call center contact center SWPP WFM workforce management MORE
conference this week in my hometown of Indianapolis. Conference appeared first on CustomerCount. News CARE conferenceI had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) I came away with 10 distinct impressions. Continue reading → The post 10 things I learned at the C.A.R.E. MORE
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In a recent podcast episode, Spearline Enterprise Sales Manager, Emmanuelle O’Donovan spoke with Josh and Kees about the importance of audio for virtual events and conferences. MORE
Going to SWPP’s Annual Conference is like going to Workforce Management camp. Workforce Management call center contact center SWPP SWPP conference WFM workforce managementSurrounding ourselves with like-minded buddies for three days is a powerful energy that rejuvenates us. There were many dedicated people at SWPP this year. The best tag line in the “About Me” section that I saw was from Tony Graczyk, CCWFM Manager at […]. MORE
After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success MORE
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A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. MORE
Wondering about who made it to the list of top product management conferences in 2021? Check out our list of conferences segmented on a quarterly basis and know more about the dates, locations and what is up for grab. CPO Mastery Conference IXDA Interaction Week. MORE
Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce managementI hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […]. MORE
Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region. MORE
This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1. During the session titled, “My Button Says Less than 200 Agents: Challenges and […]. Workforce Management call center contact center WFM workforce management MORE
The post The benefits of conference testing appeared first on Spearline. Virtual meetings have been the mainstay for many businesses for quite some time, but since early 2020 the demand for virtual meetings has expanded significantly. MORE
There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending. Why attend SaaS conference? Top 10 SaaS conferences in 2021. SaaStr is one of the best SaaS conferences in the industry that happens every year. MORE
For a second year, we exhibited at the 2019 Financial Industry Regulatory Authority (FINRA) conference this past month. The organization’s annual conference is an opportunity for professionals working in financial services to network, keep abreast of the latest trends in financial technology (FinTech), as well as learn about proposed rulings and best practices. One panel […] The post Dragon notes from 2019 FINRA Conference appeared first on What’s next. MORE
A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. MORE
Are conference topics relevant to your contact center? . In addition, we wanted to understand if the conference topics are a good source for what is happening in the contact center industry or if there is some other priority. Below, we reviewed conference materials for over 30 conferences, organized over 300 conference topics, and compiled a list. When we speak with companies, we are frequently asked what is new within the contact center industry. MORE
Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019! What a fantastic couple of days at the Arizona Biltmore. MORE
With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success! MORE
Conference Related Topics Contact Center Pipeline
JUNE 21, 2019
This week over 400 attendees made their way to Gillette Stadium, in Foxborough, Massachusetts, home of the National Football League’s New England Patriots, to be a part of The Northeast Contact Center Forum’s (NECCF) annual contact center conference and expo – the largest contact center event in the Northeast. Call Center Conferences call center contact center
Fonolo
JANUARY 22, 2020
Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. SWPP Annual Conference, Nashville. GTACC 2020 Conference, Toronto.
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Spearline
SEPTEMBER 23, 2021
The most efficient conference, in general, is one in which all participants are connected from different locations. Where individual phone numbers do not have a restriction, network capacity constraints can also hinder access to the conference. In general, the most effective conference is one in which all participants are connected from various locations. The post Conference Call Calamities appeared first on Spearline.
Spearline
SEPTEMBER 30, 2021
The post The benefits of conference testing appeared first on Spearline. Virtual meetings have been the mainstay for many businesses for quite some time, but since early 2020 the demand for virtual meetings has expanded significantly.
Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva
In its 12th year? Super Forum is the largest and most comprehensive conference for executives, community managers, marketing, membership, and customer success professionals who want to connect, engage, and create better customer and member experiences. And this year, we’re going even bigger as we add Vanilla’s highly regarded Conversations conference into the mix. Register today!
Callminer
SEPTEMBER 1, 2020
With over a thousand registrants, our inaugural CETX and very first digital conference also marked one of our largest events to date. After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success!
Spearline
OCTOBER 18, 2021
Our explainer video explains what the standard conference test is and how Spearline can help you identify issues on your conferences before your customers do. The post Standard Conference Test – Spearline Tests Explained appeared first on Spearline.
Callminer
AUGUST 31, 2020
After months of organizing, and re-organizing, we’re proud to say that our first virtual Customer Engagement Transformation Exchange (CETX) was a success
SmartKarrot
AUGUST 16, 2021
That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. This list of the Top 10 Customer Experience conferences aims towards a similar end where we selected the best ones for your use.
VirtualPBX
APRIL 1, 2021
Keep the production and efficiency high and your meetings short with our new Video Conference Survivor feature. Video Conference Survivor is offered exclusively at VirtualPBX, so don’t waste time in another meeting without it. How Video Conference Survivor Works.
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Join us as we bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. These sessions will show you the strategies top people in the industry are using and recommend.
SmartKarrot
AUGUST 23, 2021
One such surprise that it has unleashed upon us is connecting with the world via virtual conferences. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success. What is a Virtual Conference?
ChurnZero
SEPTEMBER 8, 2021
A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021.
FluentStream
JULY 16, 2020
As businesses adapt to hosting meetings and keeping in touch remotely, conference phones have become more important than ever. Communications Tips and Tricks Small Business Expertise best phones Business Phones conference phones phone guide
Contact Center Pipeline
MARCH 2, 2015
I’m back in Nashville for my favorite conference of the year, the SWPP Annual Conference. It’s my favorite because this conference is full of friendly, like-minded colleagues who are all interested in exactly the same thing: Workforce Management. Every year, we stay in a beautiful hotel (I ?? OMNI) with goody bags waiting in our […]. Workforce Management
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recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
Contact Center Pipeline
APRIL 11, 2017
Going to SWPP’s Annual Conference is like going to Workforce Management camp. Workforce Management call center contact center SWPP SWPP conference WFM workforce managementSurrounding ourselves with like-minded buddies for three days is a powerful energy that rejuvenates us. There were many dedicated people at SWPP this year. The best tag line in the “About Me” section that I saw was from Tony Graczyk, CCWFM Manager at […].
Customercount
MAY 10, 2019
conference this week in my hometown of Indianapolis. Conference appeared first on CustomerCount. News CARE conferenceI had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) I came away with 10 distinct impressions. Continue reading → The post 10 things I learned at the C.A.R.E.
ClientSuccess
NOVEMBER 20, 2020
Think back to the last time you or your team attended a conference or expo in person. With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. Mark Your Calendars Now! .
CustomerSuccessBox
AUGUST 25, 2021
The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Held in Lisbon this year, It is recognized as one of the best technology conferences on the planet, says Forbes. Ascent Conference.
ChurnZero
SEPTEMBER 8, 2021
A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021.
CustomerSuccessBox
AUGUST 23, 2021
This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. INBOUND 2021.
CX Accelerator
OCTOBER 25, 2018
Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service. Find out more about Frost and Sullivan CCW Conference HERE and I hope to see you in 2019! What a fantastic couple of days at the Arizona Biltmore.
ChurnZero
SEPTEMBER 1, 2020
For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. 2) The Customer Conference. 4) BIG RYG Customer Success Conference.
VHT
SEPTEMBER 20, 2018
That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. The 2018 conference was held at The Mirage in Las Vegas and featured business / real estate mogul Barbara Corcoran from Shark Tank as well as other top customer service industry executives from companies such as Uber, Chewy.com, Samsung and more.
Fonolo
NOVEMBER 13, 2018
Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. ICMI: Expo & Conference.
Contact Center Pipeline
JUNE 13, 2018
Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce managementI hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […].
Contact Center Pipeline
MARCH 3, 2015
More news and notes from the 2015 SWPP Annual Conference, Day 2: SWPP Announces 2015 Workforce Management Professional of the Year The 2015 Workforce Management Professional of the Year is Denise Kapalko from Optum! Other Conference Notes I missed out on “Operations Overview: A Best Practices Showcase” because the room was sold out… […]. Workforce Management call center contact center SWPP conference WFM workforce management
Contact Center Pipeline
APRIL 14, 2016
The 2016 SWPP Annual Conference in Nashville (April 4-6) was a lot of fun. This conference is dedicated to workforce management, which […]. I came home with a notebook full of facts and lessons that I captured—it was just as thick as last year’s was and just as thick as I expect next year’s will be. Workforce Management call center contact center SWPP WFM workforce management
Nuance
MAY 28, 2019
For a second year, we exhibited at the 2019 Financial Industry Regulatory Authority (FINRA) conference this past month. The organization’s annual conference is an opportunity for professionals working in financial services to network, keep abreast of the latest trends in financial technology (FinTech), as well as learn about proposed rulings and best practices. One panel […] The post Dragon notes from 2019 FINRA Conference appeared first on What’s next.
VirtualPBX
JUNE 24, 2020
What you can read here today is a profile of several Yealink video conference desk phones. These desk phones are marketed to business professionals and small groups that need to complete video conferences, and it has proven an excellent phone for working with our new service.
SmartKarrot
SEPTEMBER 28, 2020
Let me introduce you to customer success conferences, which is like a vacation in disguise. And forums, workshops, and conferences play a pivotal part in educating the audience. Customer Success Customer Experience Customer Success Conferences Customer Success Conferences 2021
Global Response
SEPTEMBER 6, 2018
The post NRF’s Shop.org 2018 conference focuses on winning key audiences appeared first on Global Response. Conference ECommerce Support Global Response Blog Shop.org
Contact Center Pipeline
JUNE 12, 2018
This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1. During the session titled, “My Button Says Less than 200 Agents: Challenges and […]. Workforce Management call center contact center WFM workforce management
Fonolo
OCTOBER 9, 2018
Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. The conference will host more than 500 attendees, feature over 35 speakers, and offer multiple breakout sessions on a range of relevant subjects including customer care design, gamification, automation, and culture-building.
CSM Magazine
OCTOBER 6, 2021
Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3).
Beyond Philosophy
OCTOBER 19, 2018
Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region.
Insite Managed Solutions
JULY 24, 2017
Are conference topics relevant to your contact center? . In addition, we wanted to understand if the conference topics are a good source for what is happening in the contact center industry or if there is some other priority. Below, we reviewed conference materials for over 30 conferences, organized over 300 conference topics, and compiled a list. When we speak with companies, we are frequently asked what is new within the contact center industry.
SmartKarrot
SEPTEMBER 28, 2020
There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending. Why attend SaaS conference? Top 10 SaaS conferences in 2021. SaaStr is one of the best SaaS conferences in the industry that happens every year.
Spearline
MARCH 4, 2021
In a recent podcast episode, Spearline Enterprise Sales Manager, Emmanuelle O’Donovan spoke with Josh and Kees about the importance of audio for virtual events and conferences.
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