2019 Contact Center Conferences


That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. If so, Pulse 2019 is the right conference for you.

The Ultimate Guide to Conference and Event Surveys


Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage.

Conference Chatter

Insite Managed Solutions

Are conference topics relevant to your contact center? . In addition, we wanted to understand if the conference topics are a good source for what is happening in the contact center industry or if there is some other priority.

5 Must-Attend Customer Service Conferences in 2019


Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

Jenny Dempsey to Speak at ZenDesk Relate Conference

Customer Service Life

I’m honored and SO excited to attend and speak at the upcoming ZenDesk Relate Conference this November held at The Fairmont in San Francisco. The post Jenny Dempsey to Speak at ZenDesk Relate Conference appeared first on Customer Service Life.

Conga Connect – The Premier Customer Conference


This customer conference hosted by Conga is in a league of its own. The post Conga Connect – The Premier Customer Conference appeared first on MindTouch Blog. Customer Experience Video Conference Customer Engagement Customer SuccessConga Connect proves that you can have your cake and eat it too. Every year, Conga shows they are much more than a vendor by truly taking the business-partner relationship seriously.

News and Notes from the 2018 SWPP Conference Showroom Floor: A Vendor Comparison Analysis

Contact Center Pipeline

Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce managementI hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […].

Cisco Contact Center in action at Google Cloud Next Conference

Cisco Blogs - Contact Center

We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google. Collaboration ai contact center Customer Journey Solutions Google Next

NRF’s Shop.org 2018 conference focuses on winning key audiences

Global Response

The post NRF’s Shop.org 2018 conference focuses on winning key audiences appeared first on Global Response. Conference ECommerce Support Global Response Blog Shop.org


News and Notes from the 2018 SWPP Conference

Contact Center Pipeline

This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1. During the session titled, “My Button Says Less than 200 Agents: Challenges and […]. Workforce Management call center contact center WFM workforce management

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance


The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Conference Topics vs Company Priorities

Insite Managed Solutions

Do conference topics correlate to company priorities? As we reviewed the contact center conferences for 2018, we noticed the conference topics were mainly focused on the customer experience. We started by organizing and categorizing the contact center conference topics for 2018.

Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference

Beyond Philosophy

Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region.

Recapping the 2017 ICMI Contact Center Conference

Customer Service Life

I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I’ve attended a few of these conferences and this year’s lineup of keynote speakers was among the best. Were you at the conference?

Training Conference & Expo Explained by Temple Grandin


Temple Grandin is just one of the top industry influencers explaining the Training Conference & Expo in their own words. With an incredibly short and succinct message, they each give you their perspective on why the Training Conference & Expo is so unique and some benefits of attending. This conference never disappoints. If you are new to the field or experienced, this conference will take your performance improvement initiatives to the next level.

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Totango Attends Chief Customer Officer Fall 2018 Conference


The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango is in attendance at this year’s conference where the topics consists of best practices and strategies that go beyond the CCO business case, driving C-level accountability for customer centricity.

Announcing The New 2019 Customer Success Summit Conference


We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. To continue the momentum and further enhance the attendee experience, the new conference will provide a more curated and intimate setting for CS professionals to meet, collaborate, network and learn best practices and strategies for achieving customer-centric growth in 2019.

Top CX Takeaways from the Frost and Sullivan CCW Conference

CX Accelerator

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service.

Post-Conference Takeaways And Thoughts From The 2019 EA Summit

Abby Connect Virtual Receptionists

Now that the dust has settled from the 2019 EA Summit , and everyone is back to business as usual, we’ve had some time to process some highlights from this amazing event. Customer Service Small Business & Entrepreneurs Team Abby

Fonolo to Exhibit at ICMI’s 2019 Contact Center Expo and Conference


And we at Fonolo know how to kick things off: We’ll be exhibiting at the highest-rated event for contact center professionals: ICMI’s 2019 Contact Center Expo and Conference, taking place May 13-16 at The Diplomat Beach Resort in Hollywood, Florida.

Five US-Based Conferences Customer Experience Professionals Should Consider in 2019

Satrix Solutions

Which is why attending conferences are paramount for professional and personal development. The problem is, there is no shortage of conferences, and for many employees and employers, deciding which one(s) to attend can be a difficult choice. We hope to see you at a conference in 2019!

What to Expect at Subscribed – A Zuora Subscription Conference


Subscribed is the #1 conference throughout the year that specifically focuses on the transformation of current business models to the subscription economy. The conference has not only pushed my own working knowledge, which I have brought back to my team, but opened doors for me and customers through the connections I made during the show. It’s a conference designed to help you master the changing world of recurring revenue and do your job better with Zuora.

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Catch Fonolo at the ICMI Contact Center Demo & Conference


Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.

Call Center Week | 2015 Conference & Expo


We hope to see you in Vegas this week for the 16th Annual Call Center Conference & Expo. Call Centers Agent Scripting agents conference expoWe will be roaming the Mirage Hotel expo floor and attending as many panels and keynotes as possible.

Day 1 Sneak Peek Video Training Conference & Expo


The Training Conference and Expo not only highlights the advantages of having expert users and employees, it teaches attendees how to create them. Watch as Emilia D’Anzica, VP of Customer Engagement at WalkMe , sheds some light on why you should attend The Training Conference & Expo, and what you will take away from it. The post Day 1 Sneak Peek Video Training Conference & Expo appeared first on MindTouch Blog.


SCTC Conference - Quick Take, Pix and Video

Jon Arnold

Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out. Overall, the conference had a strong mix of content, both from member speakers and the vendors during their segments.

Customer Success Trend at TSW Spring 2018 Conference


Conference Customer Success EventCustomer Success Buzz at TSW. Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW buzzed with people who were both in the know and those looking to better understand what a Customer Success program really means and how to get started. Organizations are finally recognizing they cannot afford to ignore their most important asset – their customer.

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Microsoft Digital Transformation #Env16 Conference: AccuWeather

Natalie Petouhof

CIO Conferences Digital Disruption digital transformation Dr. Natalie's Blog Internet of Analytics Internet of Things IOT @drnatalie #Env16 10 billion data requests AccuWeather instantly deliver information and businesses Microsoft Cloud natalie petouhof

Join Bright Pattern at the Annual Northeast Contact Center Conference As We Unveil the Most Effortless Customer Service Platform

Bright Pattern

Bright Pattern and contact center professionals in the northeast are headed to one of the most popular annual conferences, The Northeast Contact Center Conference , held by The Northeast Contact Center Forum (NECCF). Northeast Contact Center ConferenceThe event takes place tomorrow at the Gillette Stadium in Foxborough, Massachusetts, from 7:00 a.m. to 5:00 p.m.

What makes good customer service?: Rant & Rave heads to the ICS Annual Conference

Rant And Rave

That’s why we’re thrilled to be exhibiting and sponsoring the Institute of Customer Service’s Annual Conference for another year running.

Breaking the Ice Episode #13: What We Shared at the 2017 ICMI Conference

Customer Service Life

Jenny and I had the privilege and honor of presenting at the 2017 ICMI Contact Center Conference last week in Orlando, Florida. Customer Service Question: What did you speak on at the recent ICMI conference? Obviously, most of you probably didn’t speak at the conference.

Catch Fonolo at the National Credit Union Call Center Conference


This is why the National Credit Union Call Center Conference is so important. Importantly, if you’re a credit union looking to provide a better experience for your members, join the Fonolo team at the National Credit Union Call Center Conference on October 16-18 th at Harrah’s in Las Vegas.

F8: News From the Conference

Natalie Petouhof

Conferences Digital Disruption digital transformation Facebook @constellationr @drnatalie 10-year roadmap Account Kit API Constellation Research F8 Facebook Surround 360 Mark Zuckerberg natalie petouhoff Save ButtonTweet F8 2016 kicked, with a packed house of more than 2,600 people and hundreds of thousands of people watching via Facebook Live.

CX Event Next Week | NGCX Conference


The post CX Event Next Week | NGCX Conference appeared first on ForeSee. When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. .

New Podcast to Share - Future of Work Conference

Jon Arnold

This was done as a preview for last month’s Future of Work conference that I co-chaired, but it’s still timely if you want to hear more about how digital transformation is impacting the workplace.


Pulse Conference – Top Speaker Recap – Cisco, SAP, AppNexus, and more


The topic spectrum is broad, the vertical applications are numerous, and at the Pulse Conference, it all boils down to customer success above all else. Take a moment to see how last year’s topics unfolded, and make sure that if you are in the Bay Area during this year’s Pulse Conference, you sign up for our Customer Success Happy Hour sponsored by Oracle , WalkMe , and SuccessHacker. News & Events Video Conference Customer Success

Join Fonolo at ICMI’s Contact Center Expo & Conference


Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #627. Tradeshow season is upon us!

Rethinking call centers: Key themes in this year’s conferences


Thinking of attending a contact center conference in 2018? For instance, CCW’s winter conference in New Orleans last month featured a presentation about customer segmentation and lifetime value measurement. Are you ready for the “frictionless revolution” and game-driven learning?

TMP Direct to Attend Annual SOCAP Conference

TMP Direct

TMP Direct will be attending the 2017 SOCAP Conference from October 22-25th in San Diego. The focus of this year’s conference is innovation and how to stay ahead of the curve on enhancements in technology impacting Customer Care. Looking forward to seeing everyone there! News & Updates Uncategorized