The Ultimate Guide to Conference and Event Surveys

GetFeedback

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Event & Conference Survey Questions from Beginning to Send. The best conference and event survey questions to ask at each stage.

Conference Chatter

Insite Managed Solutions

Are conference topics relevant to your contact center? . In addition, we wanted to understand if the conference topics are a good source for what is happening in the contact center industry or if there is some other priority.

2019 Contact Center Conferences

VHT

That means we need to start thinking about planning and scheduling for the best 2019 contact center conferences. Here are some of the most anticipated 2019 contact center conferences that are definitely worth your time to attend. If so, Pulse 2019 is the right conference for you.

5 Must-Attend Customer Service Conferences in 2019

Fonolo

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

recent Digital+AI conference to get a fundamental understanding. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference

Beyond Philosophy

Colin reveals these questions at a keynote conference speech in Bahrain. The post Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference appeared first on. To improve your customer experience it is vital you address these seven key strategic questions. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region.

News and Notes from the 2018 SWPP Conference Showroom Floor: A Vendor Comparison Analysis

Contact Center Pipeline

Workforce Management call center contact center intra-day schedules SWPP conference WFM workforce managementI hit all of the vendor booths this year, collecting swag, seeing demos, playing cornhole and meeting the people behind the software. We asked the questions: “What makes your product different from the other ones out here?” and “What do you have going on that’s new and exciting this year?” Every year, there is usually […].

Join Fonolo at SOCAP’s Re-Imagine Customer Care Conference

Fonolo

Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah.

SCTC Conference - Quick Take, Pix and Video

Jon Arnold

Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out. Overall, the conference had a strong mix of content, both from member speakers and the vendors during their segments.

News and Notes from the 2018 SWPP Conference

Contact Center Pipeline

This year’s SWPP conference was so fun—three days of binging on workforce management sessions makes us WFMers return home feeling motivated, retrained and happy. I hit as many sessions and vendors as I could, and heard some interesting things going on: 1. During the session titled, “My Button Says Less than 200 Agents: Challenges and […]. Workforce Management call center contact center WFM workforce management

Conference Topics vs Company Priorities

Insite Managed Solutions

Do conference topics correlate to company priorities? As we reviewed the contact center conferences for 2018, we noticed the conference topics were mainly focused on the customer experience. We started by organizing and categorizing the contact center conference topics for 2018.

NRF’s Shop.org 2018 conference focuses on winning key audiences

Global Response

The post NRF’s Shop.org 2018 conference focuses on winning key audiences appeared first on Global Response. Conference ECommerce Support Global Response Blog Shop.org

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Recapping the 2017 ICMI Contact Center Conference

Customer Service Life

I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. I’ve attended a few of these conferences and this year’s lineup of keynote speakers was among the best. Were you at the conference?

Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance

Callminer

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Next Up - Blockchain Futurist Conference, Toronto

Jon Arnold

and with the Blockchain Futurist Conference here in my back yard, I'll be there. Speaking of conferences, things are quietly ramping up for the fall, and I've been getting things in place for a few, namely Slack, two Cisco events and SCTC.

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Top CX Takeaways from the Frost and Sullivan CCW Conference

CX Accelerator

Summarized below are a few of the most popular trends coming out of the conference… Most of us are not ready for AI. A poll of the conference audience showed a great deal of inconsistently, with many rolling it up as part of Customer Service.

Alcatel-Lucent Enterprise Connex19 Conference Review - Mapping Out the Next 100 Years

Jon Arnold

It was actually the tail-end of their week-long sales conference, and being their centenary, all of this was done in fine style. Last week was a bit of a blur, but I really was in Monaco for Alcatel-Lucent Enterprise’s Connex19 analyst event.

Join Bright Pattern at the Annual Northeast Contact Center Conference As We Unveil the Most Effortless Customer Service Platform

Bright Pattern

Bright Pattern and contact center professionals in the northeast are headed to one of the most popular annual conferences, The Northeast Contact Center Conference , held by The Northeast Contact Center Forum (NECCF). Northeast Contact Center ConferenceThe event takes place tomorrow at the Gillette Stadium in Foxborough, Massachusetts, from 7:00 a.m. to 5:00 p.m.

Catch Fonolo at the ICMI Contact Center Demo & Conference

Fonolo

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference.

Breaking the Ice Episode #13: What We Shared at the 2017 ICMI Conference

Customer Service Life

Jenny and I had the privilege and honor of presenting at the 2017 ICMI Contact Center Conference last week in Orlando, Florida. Customer Service Question: What did you speak on at the recent ICMI conference? Obviously, most of you probably didn’t speak at the conference.

Five US-Based Conferences Customer Experience Professionals Should Consider in 2019

Satrix Solutions

Which is why attending conferences are paramount for professional and personal development. The problem is, there is no shortage of conferences, and for many employees and employers, deciding which one(s) to attend can be a difficult choice. We hope to see you at a conference in 2019!

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TMP Direct to Attend Annual SOCAP Conference

TMP Direct

TMP Direct will be attending the 2017 SOCAP Conference from October 22-25th in San Diego. The focus of this year’s conference is innovation and how to stay ahead of the curve on enhancements in technology impacting Customer Care. Looking forward to seeing everyone there! News & Updates Uncategorized

Catch Fonolo at the National Credit Union Call Center Conference

Fonolo

This is why the National Credit Union Call Center Conference is so important. Importantly, if you’re a credit union looking to provide a better experience for your members, join the Fonolo team at the National Credit Union Call Center Conference on October 16-18 th at Harrah’s in Las Vegas.

Blockchain Futurist Conference, Toronto - Pix, Thoughts and Larry King

Jon Arnold

In short, yesterday I attended Day 1 of of the Blockchain Futurist Conference - basic details here - partly to invest a day of my time to immerse myself in the space, but also to see where there might be applications in the communications and/or customer care spaces.

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A Quick Guide to Attending Customer Service Conferences

B2B Customer Service Blog - TeamSupport

Attending an industry conference can sometimes feel overwhelming. Despite the negatives, attending a conference in the customer service industry in particular can be extremely valuable to the future of your business. Here’s our quick guide on attending customer service conferences and how to get the most out of your time at these events. We hope this brief guide on attending customer service conferences was helpful.

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Join Fonolo at ICMI’s Contact Center Expo & Conference

Fonolo

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #627. Tradeshow season is upon us!

Revation is Connecting People and Services at the Annual n4a Conference in Chicago

Revation Systems

The National Association of Area Agencies on Aging (n4a) is hosting its 43 rd annual conference and trade show July 28-August 1 in Chicago at the Sheraton Grand Chicago.

Contact Center and CX Expos Conferences and Summits – June 2018

Taylor Reach Group

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. The SWPP Annual Conference will provide multiple educational sessions, facilitated discussions on relevant topics, and a vendor showroom, as well as great food, exciting entertainment, and spectacular fun!

Teleopti To Present at SWPP Conference in Nashville, TN

teleopti

Teleopti's Blair McGavin to present and discuss Capacity Planning during SWPP Conference in Nashville

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Next Stop - SCTC Conference, My Locknote, and Music from Little Pink!

Jon Arnold

Just doing a shout-out for the SCTC’s annual conference , this year being held in Annapolis, MD. Aside from attending, I’ll be giving the locknote talk at the conference close on Thursday, so that’s very much on my to-do list for the next few days.

Join Fonolo at ICMI’s Contact Center Expo & Conference

Fonolo

Join Fonolo at the Contact Center Expo & Conference, May 21-24, 2018 at the Walt Disney World® Resort in Orlando, Florida. Conference attendees can learn more about Fonolo’s cloud-based call-back solutions by visiting booth #627. Tradeshow season is upon us!

1 Week, 6 Cities, 2 Conferences and 7 Takeaways

Jon Arnold

That's the title of my latest writeup for BCStrategies. If you follow me, you'll know that I'm a BC Expert , and contribute a monthly analysis on the portal, and get on my share of podcasts.

Globitel at GSM Arab World conference

Globitel

Globitel at GSM Arab World conference. Globitel attended the GSM Arab World Conference that took place on June 6th – 7th in Amman, Jordan. The post Globitel at GSM Arab World conference appeared first on Globitel. News Globitel at GSM Arab World conference

GLOBO to Demo Chat Tool that Delivers Near Real-Time Human Translation at CCW Conference & Expo

The GLOBO Blog

GLOBO will demo its new chat translation tool at Call Center Week (CCW) Conference & Expo (booth #1019), held June 26 to 30 at The Mirage in Las Vegas, NV.

TMP Direct to Attend Annual Argentum Conference

TMP Direct

TMP Direct will be attending the Annual Argentum (Formerly ALFA) Conference in Denver, CO in May 2016 as part of the organization’s continual committment to providing Sales Support Solutions to Senior Living Industry Providers. News & Updates

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RichCall presents at Contact Center & CX Conference in Dubai on April 24-25th

RichCall

On April 24th a conference for contact center and CX professionals starts to help them find solutions to fulfil their desire to improve CX and vendors to help them do it. Crowne Plaza Hotel, Dubai.

2017 Conference Recap: ICMI Contact Center Expo

Call Center Coach

Justin Robbins share a preview and insight into the 2017 ICMI’s Contact Center Expo Conference. Were you at the conference? The post 2017 Conference Recap: ICMI Contact Center Expo appeared first on Call Center Coach. This was the buzz at the 2017 ICMI Contact Center Expo.

TMP Direct attended the Fall 2015 SOCAP Annual Conference in Florida.

TMP Direct

As part of our continued committment to SOCAP, TMP Direct attended the Annual Conference in Florida and continues to have a board presence in the 2016 NY Metro Chapter. News & Updates

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NobelBiz® is giving away FREE event passes to PACE Atlanta 2019

NobelBiz

Press Release Telecommunications call center call delivery caller ID Conference customer focused PACEWant a FREE PASS to 2019 PACE Atlanta? NobelBiz® is providing those that submit a meeting request form to discuss our Contact Center Solutions at the 2019 PACE Atlanta event a FREE pass.

Contact Center Nation

Contact Center Pipeline

Call Center Conferences call center call center events contact center leadership developmentContact Center Nation is where passionate fans of the customer experience come to learn, share, connect and collaborate.