LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

JustCall

OCTOBER 20, 2019

Only the best knowledge holder can be the best at their game of selling houses. . You need to know what is the best thing in the market up for grabs, and you need to be aware of what would sell like hot-cakes. To do so, one needs to be in possession of the best technologies. Top 5 real estate blogs to read. #1

Real estate 56

Real estate Coaching Finance Advertising 56

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Our conferences and events page offers a comprehensive listing – and in this blog, we’ll take a closer look at three noteworthy events happening in 2023.

Contact Center 87

Contact Center Healthcare Call Center Technology 87

REVE Chat Blog

MARCH 4, 2020

B2B lead generation strategies hold paramount importance for the success of every business. According to HubSpot research, “ 61% of marketers say generating traffic and leads is their top challenge”. So, how to tie the B2B lead generation strategies and best practices? Capture leads.

B2B 71

B2B Best practices CRM Sales 71

Beyond Philosophy

JUNE 13, 2019

By defining these details, you have a clear idea of what you want. If they do, then organizations can create practical initiatives that motivate employees to become engaged with the value proposition and deliver it consistently. The best example of how to create change in your organization is the Kotter Model for Change.

Customer Experience 413

Customer Experience Consulting Consulting Employee engagement 413

ChurnZero

DECEMBER 27, 2019

Feeling a bit nostalgic , we practiced our own self-reflection to create a curation of our proudest accomplishments this year. I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. Top 10 Blog Posts from 2019 . That’s 2019 for you. .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Fonolo

MAY 30, 2023

This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. All roads should lead here, and WFM software puts you on track. It’s a great idea – and an obvious one. You know where this leads!

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

JivoChat

FEBRUARY 9, 2023

5 Best Affiliate Marketing Courses Online 1. Affiliate Marketing Course For Beginners The Affiliate Marketing Course for Beginners will enable you to know how to create product review content that generates affiliate commissions. You will gain the skill to boost your campaign performance by tracking keywords that lead to sales.

Marketing 75

Marketing Engineering Sales Analytics 75

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. 2: CSM Practice. Customer Success skills (playlist) : Quick tips and best practices for CSMs on the ground. 1: SuccessHACKER. 5: ChurnZero.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

ChurnZero

MAY 4, 2023

As the customer enablement team lead, I oversaw this initiative alongside our community manager, Branden Maue. Many people requested best practices for the CSM role and for using the ChurnZero platform. We reminded ourselves that growth is an iterative process; we could always come back to ideas later and refine them.

SaaS 98

SaaS Best practices Gamification Feedback 98

Beyond Philosophy

MARCH 1, 2017

No matter how emotionally appealing their ads are, in practice they treat customers as purely rational beings who purchase solely because of practical factors like price. In my book, The DNA of Customer Experience: How Emotions Drive Value , I show how emotions can indeed be measured, and can lead to substantial gains.

Journey mapping 288

Journey mapping Customer emotions Consulting Consulting 288

JustCall

JUNE 26, 2023

As a result of this economic shift, the importance of lead conversion in the real estate market has grown exponentially. Real estate lead conversion, which has transitioned from being important to critical, plays a crucial role in both the long-term success of real estate brokerages and the financial well-being of individual agents.

Real estate 52

Real estate Marketing Scripts Personalization 52

Nicereply

MARCH 14, 2023

Books are a fantastic resource to develop a brand new skill or to complement and improve an existing skill—like leading a team or hiring effectively. By dissecting the anatomy of “catchy” ideas, this book explains how to transform your messages so they stick with your audience, be it the C-suite or your own team. We tell stories.

Management 98

Management Call Center Metrics Entertainment 98

SmartKarrot

FEBRUARY 12, 2021

The plethora of solutions or blogs may not be useful when it comes to gaining insight and knowledge. Here are the best insightful SaaS blogs that can help you make better decisions, solve complex issues, or understand new techniques to gain an advantage in the competitive SaaS world. The 20 Best SaaS Blogs You Must Follow.

SaaS 23

SaaS B2B Metrics Sales 23

Nicereply

NOVEMBER 16, 2023

Through these questions, we dig deeper, encouraging a culture where thoughts are shared openly and ideas flourish. It’s more than just getting an answer—it’s about understanding deeper feelings or ideas. This leads to richer engagements, giving a peek into others’ perspectives. What is an open-ended question?

Feedback 59

Feedback Surveys Benchmark Customer centricity 59

JustCall

AUGUST 24, 2021

Good cold calling practices can definitely increase success rate. The idea is to capitalize on the resources and skills at hand in a smart way. Outbound call center campaigns are sales-driven and involve calling prospects or leads to sell specific products or services. Warm leads are familiar with your business to an extent.

Call Center 97

Call Center Interactive Voice Response Inbound sales call center software 97

Horizon CX

APRIL 6, 2021

I first wrote and published this blog topic back in July of 2015. Below is the revival of my original blog post from 2015. As the voice of the customer, we should choose words and speak in a way that includes and welcomes all identities and experiences and continue to learn and grow toward achieving that goal.

Construction 59

Construction Education Best practices Customer Experience 59

Lumoa

JANUARY 24, 2024

Careful and well-implemented text analytics can easily reveal dozens of improvement ideas. Action-Oriented Data Discovery : Seek out meaningful data that can lead to concrete actions, enhancing customer satisfaction and loyalty. This means not just listening but also interpreting and acting on what customers are communicating.

Analytics 83

Analytics Feedback Metrics Surveys 83

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. Check out her channel to see how this approach leads to innovative ideas for customer engagement, digital transformation, and customer-centric leadership.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

CrazyCall

SEPTEMBER 4, 2018

With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Personal blog. Noah Kagan’s twitter account is constantly fueled with growth hacks, sales & marketing news and best practices to help you grow your business. Personal blog.

Sales 129

Sales SaaS CRM B2B 129

Nicereply

DECEMBER 5, 2019

In 2019, as predicted, customer experience has become one of the crucial business strategies for leading brands. Customer experience is the new battleground for leading organizations worldwide. In 2019, customer experience has already become one of the crucial business strategies for leading brands. VR (Virtual reality).

Customer Experience 90

Customer Experience Transportation Customer centricity Analytics 90

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. That’s why it’s essential to continuously iterate new approaches to see what works best and integrate those into your CX strategy.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Select VoiceCom Blog

JUNE 13, 2023

In the first half of 2022, the BPO sector in the Philippines generated a revenue of US$30 billion, employing over 1.4 Read on as we delve into AI’s influence on the BPO landscape and explore real-world examples and best practices for a successful implementation. million full-time workers across 1,000+ companies.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

CrazyCall

MAY 8, 2019

The aim of sales reps is to assist leads in their journey. Contrary to standard sales methods, here, instead of focusing on closing a sale as soon as possible, you educate, inform, nurture, and guide your lead through the decision-making process. This means how such a lead interacts with your website, product, service, blog posts, etc.

Inbound sales 101

Inbound sales Sales Outbound sales Education 101

Beyond Philosophy

APRIL 6, 2016

This gives them the flexibility to mitigate threats, spot new ideas, improve products or processes, and/or offer more desirable value. It is not copying the best.” Having done so, they may be hard-pressed to understand why an initiative such as this doesn’t generate more positive results. Challenge internal operating paradigms.

Gamification 236

Gamification Benchmark Automotive Wireless 236

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? To make that happen, you’ll need to clearly define your sales training process, invest in the right training programs, and follow best practices for training sessions. . What Is Sales Team Training?

Best practices 62

Best practices Sales Call Center Coaching 62

OctopusTech

JULY 7, 2022

Therefore, it becomes necessary for a company to hire a content moderation company to stay updated with the best practices and latest trends. Content moderation is the screening and monitoring of user-generated content which were inappropriately posted on various online platforms. What Is Content Moderation?

outsourcing 62

outsourcing Quality management Engineering Best practices 62

Win the Customer

MAY 12, 2020

Understanding the actual need of the customer can be conducted, only if your business executives are getting the vast idea about what your customer’s want. are mean to connect the business with the customer on the daily run by serving an apt range of call centre services for conducting the practice of customer retention.

outsourcing 128

outsourcing Big data Sales Chatbots 128

JustCall

JUNE 26, 2023

Real estate agents require efficient communication methods to keep in touch with leads, manage appointments and stay up-to-date with clients. For real estate agents, SMS offers a perfect opportunity to keep in touch with leads, disseminate timely information, and build long-lasting relationships with clients.

Real estate 52

Real estate Scripts Marketing Best practices 52

aircall

MAY 18, 2022

Helen leads on Aircall’s DE&I vision, guiding us and aligning us on how we can continually foster a culture of belonging. . Through her commitment, our goal is to inspire the next generation of underrepresented groups to flourish within our business. . Just ask Helen Cheuck , our VP of HR, NA and Global DE&I Leader.

Education 62

Education Employee engagement Accountability Management 62

CSM Practice

JULY 6, 2020

The strong suit of the SaaS model is the generation of recurrent revenues. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. We covered how to make renewals in another blog. 1. More Customer Success.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

The strong suit of the SaaS model is the generation of recurrent revenues. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. We covered how to make renewals in another blog. 1. More Customer Success.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

SEPTEMBER 25, 2019

Generate and Plant Ideas. You can then open “a buffet of ideas” to your customers. Discuss the ideas with the clients to identify which ones are achievable and can positively impact their business while increasing their success with you. The implementation of new ideas will require time and resources. Prove Value.

Accountability 65

Accountability Benchmark SaaS Surveys 65

ProProfs Blog

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. What’s more, their customers feel too that they don’t have to pitch in their ideas but gradually get to see their desired shows on the streaming platform.

B2B 204

B2B Banking Personalization Employee engagement 204

Blueship Call Center

NOVEMBER 28, 2023

It is worthwhile since a poor email support strategy can lead to a bad customer experience and a waste of money. Have you given any thought to the other problems that lead to permission-based email blocking? Proficient email operations teams will impart their knowledge and wisdom, highlighting essential best practices.

outsourcing 67

outsourcing Calibration Business Process Outsourcing Call Center 67

Expivia

MARCH 7, 2022

It’s a way to lead and inspire. Researchers determined those dollars could generate over $9,000 extra per worker, per year! . The idea of psychic income may sound like the perfect opportunity to motivate and retain employees while earning more profit in your business. Here are some ideas to help you get started.

Construction 98

Construction Morale Feedback Coaching 98

Up Your Service

MARCH 17, 2020

Fear can overwhelm our best intentions. How leaders role model in times of crisis has enormous impact on the trust and behavior of the people they lead. And in a past crisis, one organization measured and recognized the number of new ideas generated by staff to help them emerge from the crisis successfully.

Airlines 83

Airlines Government Morale Banking 83