how-long-should-new-hire-training-last-for-customer-service-employees Blog Related Topics 
Beyond Philosophy
AUGUST 11, 2022
Many of my followers weighed in with their own experiences that tell a truth that is hard to swallow, the world has changed for good, but it’s not good for customers. First, I had flown for a quick trip to New Jersey, landing at JFK in New York, which is anything but quick at seven hours flying time. Mandy is right.
CCNG
MARCH 8, 2023
As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores. As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores.
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Steve DiGioia
JULY 10, 2023
Imagine this: you work tirelessly for weeks on end to train a new employee, pouring all your knowledge and expertise into them. Was it worth training these employees or was it money down the drain? It’s enough to make anyone wonder: why train them if they’re just going to leave?
Beyond Philosophy
MARCH 23, 2023
You must focus on your employees if you want a great experience that delivers service excellence. I got it from a book I read twenty-five years ago called The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by James L. Employee Experience is not a fad.
Fonolo
DECEMBER 6, 2022
When you develop your contact center, you create opportunities for more sales, customer satisfaction, and workplace efficiency. . But the bigger picture should be call center development for your staff and business. When was the last time you received an assessment or completed a self -assessment?
CX Accelerator
SEPTEMBER 24, 2019
It’s your first day on a new job and you’re trying to figure out how things work. You’re learning how to work in a new environment, and trying to battle the exhaustion that comes with that while remembering everyone’s names and figuring out what your priorities should be. Oh, so that’s customer service, right?”.
Beyond Philosophy
APRIL 15, 2019
Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. Then, you implement it.
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