How to Implement a Customer Complaint Resolution Process that Actually Works
MAY 21, 2019
Call Center Outsourcing customer resolution processOnce just an afterthought for many businesses, delivering a great customer experience (CX) has become a primary goal. And with good reason: Research from Bain & Company shows a superior CX can drive revenue growth at a rate 4-8% higher than the industry average. American Express has found that seven in 10 consumers will spend […].