ShepHyken

JUNE 8, 2018

The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too. After just one bad customer support experience, trust in a brand is gone forever. Today’s customer support landscape is more than just email. It doesn’t have to be this way. Need more examples?

Customer Support 191

Customer Support Brand ambassadors Scripts Customer Care 191

ShepHyken

AUGUST 17, 2018

This week we feature an article by Kaavya Karthikeyan who writes about customer support metrics that you should be tracking. – Shep Hyken. The best way to outperform your peers is through constant evolution and refining, and nowhere does this apply more than in the customer support arena. My Ritz-Carlton Experience.

Benchmark 189

Benchmark Metrics Customer Support First call resolution 189

ShepHyken

AUGUST 19, 2016

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. 24/7 customer support is great to have, but it can expensive and time-consuming for small companies. Shep Hyken. Call centers.

Customer Support 223

Customer Support Banking outsourcing Coaching 223

ShepHyken

JANUARY 20, 2017

This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Customer support agents must understand just how important their roles and responsibilities are to the customer experience.

Customer Support 217

Customer Support Technical Support Contact Center Customer Experience 217

ShepHyken

DECEMBER 6, 2019

This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand. Unfamiliar with the concept of waiting, customers want their problems solved now with minimum effort from their side.

Customer Support 177

Customer Support Personalization SaaS Analytics 177

ShepHyken

OCTOBER 4, 2019

Lastly, engage customers better with a customer engagement platform and delight them with faster responses using customer support software. He possesses hands-on experience in writing for the customer service industry. Read Shep’s latest Forbes article: National Customer Service Week Isn’t Just About Customers.

Benchmark 305

Benchmark Feedback Customer retention Consulting 305

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

ShepHyken

AUGUST 2, 2019

Something that a lot of people ignore is the fact that your customers associate your company with the kind of treatment they get from the customer support employees. One way you could be contacting your customers is by phone. On the Telephone.

Customer Service 283

Customer Service Customer Support Personalization Management 283

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

HelpCrunch

SEPTEMBER 12, 2022

Meet a typical customer of an online shop ?????They They made an order and reached out to customer support to fill in the dots. The post 7 Multichannel Customer Support Software to Avoid Incoherent Communication appeared first on HelpCrunch blog.

Multichannel 127

Multichannel Customer Support Accountability 127

AnswerConnect

JULY 4, 2023

Have you ever considered outsourcing your customer support? In today’s fast-paced customer-first world, providing excellent customer service is crucial for the success of any organization. Customers expect quick and efficient. The post When is the right time to outsource your customer support?

outsourcing 93

outsourcing Customer Support Customer Service 93

ShepHyken

DECEMBER 28, 2018

25% of millennials expect a response within 10 minutes of reaching out to support. Some customer support teams are almost 100% dedicated to triage and answers can take days to materialize. The post Guest Blog: How Millennial’s are Changing the Customer Service Landscape appeared first on Shep Hyken.

Customer Service 251

Customer Service Self service Customer Support Scripts 251

ShepHyken

OCTOBER 19, 2018

For example, algorithms are able to digest complex customer data and provide relevant content to individuals at the right time. AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. appeared first on Shep Hyken.

Customer Service 279

Customer Service Automotive Airlines Chatbots 279

BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

ShepHyken

JANUARY 3, 2020

Even if you have the perfect systems in place, and the perfect processes for responding to each ticket, managing the human element in the support process can be a major challenge. Unfortunately, some team leaders fail to get the most out of their customer support agents, leading to low morale and higher turnover.

Gamification 194

Gamification Morale Contact center software B2B 194

ProProfs Blog

MARCH 27, 2020

Remember when your business had limited platforms, mostly email, mail, and phone support, to help customers reach your brand? No wonder customers today are more concerned about how their customer support experience might turn out with a brand. best customer experience. ”. And your support operators? .

Multichannel 158

Multichannel Customer Support Analytics Entertainment 158

HelpCrunch

FEBRUARY 16, 2023

These virtual assistants bring solutions for customer service and boost the level of engagement. No matter what niche you are working in, a [ … ] The post Top 9 Chatbot Features to Make Your Customer Support a Success appeared first on HelpCrunch blog.

Chatbots 118

Chatbots Customer Support Customer Service 118

kommunicate

NOVEMBER 16, 2023

But, if your customer service is great, there is a high probability that the sales graph will grow exponentially in the long-term. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog. On the contrary, you could have a killer product that is outranking [.]

Customer Support 84

Customer Support Sales Marketing Customer Service 84

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. Your most unhappy customers are your greatest source of learning” – Bill Gates , Microsoft Founder.

Customer Support 261

Customer Support Sales Marketing B2B 261

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Do you have a standard approach to provide customer support? In essence, customer complaints are the greatest business opportunities. Shep Hyken. Conflict resolution.

Advertising 278

Advertising B2B Employee engagement CRM 278

ShepHyken

MAY 3, 2019

Many companies are exploring selling opportunities through social media like Instagram, where they can post pictures and provide links to quick payment options like Paypal; other companies are opening up tools like WhatsApp for their customer support and live chat. Convenience for the customer means flexibility in your staff.

Chatbots 292

Chatbots Customer Experience Marketing Customer Support 292

ShepHyken

JUNE 28, 2019

In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. Read Shep’s latest Forbes article: Five Ways To Motivate Your Customer Service Team. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken.

Contact Center 283

Contact Center Self service Banking Airlines 283

ShepHyken

JULY 5, 2019

Once you grasp these communication practices, you’ll improve the customer journey, leading to a more positive experience for clients and business. Alexandra Mederrick is a blog writer for Wix Answers , the help desk platform that gives you all the tools you need to deliver smooth customer support.

Feedback 307

Feedback Self service Best practices Scripts 307

ShepHyken

SEPTEMBER 1, 2017

The problem is, finding the right words for every article can be extremely costly and training your customers to know the right words is downright impossible. As soon as a customer accesses the contextual Q&A space, one of the top popular questions is probably the question they have.

Self service 210

Self service B2B SaaS Enterprise 210

kommunicate

MARCH 31, 2023

Last Updated on March 31, 2023 Customer support is the backbone of any successful business, as it directly impacts customer satisfaction, loyalty, and retention. To meet and exceed customer expectations, customer support teams must possess a range of skills. This can vary from effective communication [.]

Customer Support 98

Customer Support 98

kommunicate

FEBRUARY 3, 2023

Customers are basically your business, and if you don’t take care of your customers, your competition will. The post 5 Proven Ways To Scale Your Customer Support Team appeared first on Kommunicate Blog. What we are saying is not just fancy talk [.]

Customer Support 88

Customer Support 88

ShepHyken

OCTOBER 20, 2017

This week we feature an article by Christopher Connolly who shares fascinating information about enterprise-grade assistive AI and how it can help make customer support more effective. AI has come a long way in recognizing the content – and context – of customers’ requests and questions. – Shep Hyken.

Enterprise 219

Enterprise Engineering APIs contact center solutions 219

kommunicate

MARCH 17, 2023

The era of “build a great product, market it well, and the customers will come” is over. Customers talk. The post 5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023 appeared first on Kommunicate Blog. It is 2023. And, to make matters worse, [.]

Customer Support 105

Customer Support Marketing Customer Service 105

ShepHyken

OCTOBER 12, 2018

The post Guest Blog: What Time Does Amazon Close? For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Article: Three Must-Do’s To Deliver An Amazing Speech. appeared first on Shep Hyken.

Banking 240

Banking Government Customer Experience Management 240

Nicereply

APRIL 6, 2022

In particular, one of the most affected areas by the pandemic is the customer support segment. In this blog, you’ll learn more about the changes in the industry caused by COVID-19 and how you can manage your team better during quarantine. What’s Changed in the Customer Support System?

Customer Support 98

Customer Support Morale Chatbots Wait times 98

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken.

Chatbots 372

Chatbots Customer Service Best practices voip 372

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NobelBiz

JANUARY 23, 2024

As a call center owner, manager, or supervisor, are you grappling with the challenges of elevating customer satisfaction, retention and boosting lead generation? The answer to these pressing concerns may lie in the transformative power of Customer Support as a Service (CSaaS).

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

ShepHyken

JULY 21, 2017

If he or she lacks any, they might not be the best choice for your customer support team. Both of these elements are important, as grammatically incorrect texts can lead to various misunderstandings, making the communication with the customer harder. Writing Skills. Before hiring a person, check the following two skills.

Customer Support 231

Customer Support Chatbots Personalization Education 231

ShepHyken

MAY 11, 2018

The post Guest Blog: Customer Service Trends for 2018 appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Articles: Would You Do That To Your Mother?

Customer Service 253

Customer Service B2B Customer centricity SaaS 253

VirtualPBX

MAY 17, 2023

Customer support plays a vital role in maintaining a positive brand image and ensuring customer satisfaction. In today’s fast-paced world, businesses are increasingly turning to automated solutions to streamline their support processes. Hi [Customer Name], thank you for contacting [Business Name].

Customer Support 98

Customer Support Best practices CRM Consulting 98