ChurnZero

AUGUST 11, 2020

This is a guest blog post by Anita Toth, Chief Churn Crusher. . Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit.

Customer retention 97

Customer retention Chief Customer Officer SaaS Accountability 97

aircall

JUNE 30, 2021

Many look to the company for ways to improve customer retention. Email: Ring’s Secret to Improve Customer Retention. For one thing, it sends new customers emails to share tips on properly setting up the product. However, Ring is not the only company to reap the rewards of its stellar customer retention strategies.

Customer retention 62

Customer retention Customer advocacy Wait times Brand ambassadors 62

Totango

APRIL 30, 2021

Comparing the cost of customer retention versus customer acquisition underscores why retaining clients is so important. Here’s how to calculate both kinds of costs and why retention should form part of a profitable business strategy. Calculating the Cost of Customer Acquisition. Web design and maintenance.

Customer retention 63

Customer retention Advertising Engineering Upselling 63

ProProfs Blog

APRIL 25, 2019

Well, one answer to that question is to make more sales, and no doubt that is important, another answer to that is customer retention. And what exactly is customer retention? No points for guessing, retain customers. Offer Customers Testimonials and Use Cases During the Sales Process.

Customer retention 99

Customer retention Gamification Surveys Feedback 99

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think.

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Customer Service Chief Customer Officer Contact Center Call Center 136

kommunicate

AUGUST 20, 2022

Investing in your products or services is undoubtedly a thing with a hundred new customers marching toward your business. But studies show that about 13% of unhappy customers will share the word about their poor [.]. The post 10 Best Customer Retention Software You Must Try (2022) appeared first on Kommunicate Blog.

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Customer retention Customer Support 52

GetFeedback

OCTOBER 22, 2018

While it may seem that this question will determine customer retention , research on customer feedback tells a different story. Here are two very effective (and often overlooked) ways to predict customer retention. Measure customer effort, not customer satisfaction.

Customer retention 90

Customer retention Surveys Customer effort Best practices 90

ProProfs Blog

FEBRUARY 22, 2019

A Forrester report highlights increasing customer retention by 5% can increase profits by up to 95%. Loyal customers spend about 30% more with brands than new customers. An investment to increase retention by 5% is surely a worthy business investment. Simple formula: Customer Retention = Engagement + Investment.

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Customer retention Airlines B2B CRM 123

TeamSupport

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

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B2B Customer Support Strategic Value Customer retention 89

Nicereply

MAY 1, 2023

It’s cheaper to retain customers than it is to acquire new ones , so companies should make customer loyalty a priority. In this blog, we will discuss nine ways for building customer loyalty, retain customers and create brand champions in the year 2023. Of course, not everyone knows this.

Customer retention 59

Customer retention Feedback Customer centricity Chatbots 59

TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. This is the first step in customer retention.

B2B 81

B2B Customer Support SaaS Strategic Value 81

TeleDirect

OCTOBER 25, 2023

These abilities provide call centers with tremendous opportunities to improve customer support. It can direct the agent to each step required to resolve the customer’s pain point. Call center AI can support agents, but human interactions build brand loyalty and ensure customer retention.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

TeleDirect

OCTOBER 23, 2023

Call forwarding for business provides your clients with the best customer experience possible. For some clients, that means 24/7 support. Why Responsiveness Matters in Customer Support Good customer service and support require a human touch. Now, each customer is heard. want more human interaction.

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Customer Support Business Process Outsourcing outsourcing Call Center 62

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. This promotes success for your company as well as your customers. Demonstrations.

Customer retention 84

Customer retention Journey mapping Benchmark SaaS 84

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

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Customer Support Surveys Inbound sales Construction 160

JivoChat

JULY 20, 2021

People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.

Customer retention 52

Customer retention Gamification Education Self service 52

Comm100

FEBRUARY 6, 2023

Personalizing the customer experience Customers’ expectations have seen significant changes over the last few years, and going into 2023; their demands are more clear than ever. They expect relevant and customized CX from their financial institutions. First, customers want it.

Customer Experience 77

Customer Experience Brand ambassadors Self service Chatbots 77

ShepHyken

JULY 26, 2021

Nice customer service, but don’t miss the opportunity to turn that thank you into the next opportunity. More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Fast Company) As we move closer to recovery in the U.S.,

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Customer Service Customer retention Contact Center Upselling 256

Totango

OCTOBER 6, 2020

Customer success vs. customer support: although these two terms appear similar, they actually refer to two different, yet complementary, functions within a company. Fulfilling a proactive role, customer success focuses on problem prevention and creates value by enabling clients to achieve business goals.

Customer Support 105

Customer Support Customer advocacy Construction Enterprise 105

ChurnZero

JULY 7, 2020

This is a guest blog post by LiveAgent. . Even though this is partly true, the reality is that happy customers make successful businesses. The better the service, and the more customer-centric your business is, the more likely it is to succeed. The Difference Between Customer Support and Customer Success Teams.

Customer Support 90

Customer Support Education Customer retention Feedback 90

Select VoiceCom Blog

MARCH 11, 2021

It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy. The post Keep Them Happy: 8 Customer Retention Strategies You Can’t Ignore appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Customer retention 52

Customer retention Telemarketing outsourcing Customer Support 52

Select VoiceCom Blog

MARCH 11, 2021

It will cost your business more to attract new customers than to retain current ones. Here are some customer retention strategies to keep your customers happy. The post Keep Them Happy: 8 Customer Retention Strategies You Can’t Ignore appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Customer retention 52

Customer retention Telemarketing outsourcing Customer Support 52

aircall

SEPTEMBER 11, 2017

Corporate finance teams tend to view customer support as a cost saver at best and a cost center at worst. These customer support statistics tell that revenue-related story. Poor Customer Support Stalls Growth. Nothing scares away future revenue quite like a reputation for subpar customer service.

Customer Support 115

Customer Support B2C Upselling B2B 115

JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. As we saw in yesterday’s webinar, both enhancing the Customer Experience (CX) and understanding the Voice of the Customer (VoC) are inextricably linked… for the better. Get your copy: Forrester Customer Service Mega-Trends Report.

Self service 76

Self service Contact Center Benchmark Chatbots 76

kommunicate

OCTOBER 23, 2018

Most important goals of any business are: Generate more leads Get more customers Increase the profit […]. The post 12 Customer Retention Strategies That Work appeared first on Kommunicate Blog. It’s becoming more competitive than ever for a business to grow in this market and achieve their goals.

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Customer retention Marketing Customer Support 49

ShepHyken

AUGUST 10, 2020

How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty.

Customer Service 232

Customer Service Customer retention Customer centricity Education 232

Nicereply

SEPTEMBER 29, 2020

People love proactive support too: 87% of U.S. Companies using a proactive approach saw an increase in customer retention rates of 3-5%. The process of switching from reactive to proactive support can feel overwhelming, so we’ve put together five tactics to make it less stressful. There are fiscal benefits, as well.

Customer Support 64

Customer Support Education Customer retention Engineering 64

aircall

JUNE 15, 2018

Editor’s Note: This is a guest post from Vanessa Rombaut, Content Manager of PieSync ‘s award-winning blog “In The Pipeline” and a featured writer in various tech publications and websites. It can be a powerful driver of customer retention when applied correctly. Don’t let that data go to waste!

Customer retention 48

Customer retention Upselling CRM Customer Care 48

TeamSupport

NOVEMBER 11, 2020

Part 1 of this blog series highlights excerpts from the key concepts for using services to retain and grow recurring revenue. This concept, as detailed in the new whitepaper by ServiceXRG, illustrates how well-defined service programs and effective adoption of your product can be the keys to maximizing recurring revenue performance.

Customer Support 98

Customer Support Coaching Engineering Education 98

TeamSupport

NOVEMBER 10, 2020

This blog series highlights excerpts from four key concepts for using services to retain and grow recurring revenue. Establish Service Programs Aligned to Customer Needs. Many products have the features a customer needs, yet features are irrelevant if customers cannot use the product to achieve their desired business outcomes.

Customer Support 59

Customer Support B2B Coaching Education 59

Helpware

NOVEMBER 14, 2016

If you want quality customer support to be an aspect of your company reputation, the executive team needs to take it seriously. If the management team is taking customer support seriously then the people on the ground level are more likely to do so as well. . Consciously or not, employees take cues from their leaders.

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Customer Support Customer retention Scripts outsourcing 40

Kayako

MAY 16, 2018

When she got started, most of her clients were on a monthly retainer and paying for blog content and social media management. Here are 7 ways that you can use phone calls and live chat to give your customers more immediate gratification and increase your company’s revenue. Let’s say I’m a customer interested in your product/service.

Customer retention 59

Customer retention Upselling Sales Feedback 59

ProProfs Blog

APRIL 26, 2019

However, the one common factor they share, which has brought them profit and goodwill, is how effective their customer support services are. Importance of Effective Customer Service in eCommerce Business. No doubt that live chat has endless benefits and hence improves customer service process. It Fits in the Budget.

Customer Support 68

Customer Support Brand ambassadors Marketing Advertising 68

ProProfs Blog

JANUARY 9, 2020

Faulty Customer Support System: Having an incapable or faulty customer support system is one of the biggest reasons for customer churn. So, if you want to reduce customer attrition, we suggest opting for some smart and modern customer help desk solutions such as ProProfs Help Desk. .

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Customer retention Customer Support Marketing Education 130

ClientSuccess

FEBRUARY 22, 2023

Have you ever wondered about the difference between customer success and customer support? While both are important for ensuring customer satisfaction and retention, they have different objectives and approaches. Unlike customer support, which is reactive, customer success is proactive.

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First call resolution Best practices Upselling Education 70