ShepHyken

SEPTEMBER 7, 2018

Of course, you might already have testimonials and case studies on your site, so you probably don’t need a customer review program. Customer references are difficult to manage, and case studies are found to be less effective than customer references and difficult to manage. A review program. This is a problem for vendors.

B2B 201

B2B Surveys Sales Marketing 201

ShepHyken

AUGUST 30, 2019

This eye-opening case study states that “segmentation has been vital to the success of NIVEA Sun and allowed the brand portfolio to grow to over 40 products.” The post Guest Blog: How Should You Grow and Sustain Your Customer Lifetime Value? appeared first on Shep Hyken.

Airlines 259

Airlines Metrics Advertising Sales 259

Win the Customer

AUGUST 25, 2016

Amway’s social media campaigns are supplied with content from the company’s blog, which provides visitors with practical information on topics related to Amway products, such as haircare , makeup and cosmetics, skin care, vitamins and supplements, and healthy living. The strategy has paid off, too.

Advertising 94

Advertising Marketing Personalization Customer Service 94

ShepHyken

DECEMBER 13, 2019

Does the vendor have proven case studies in your sector? The post Guest Blog: Winning Tactics for CX Vendor Selection appeared first on Shep Hyken. Refer to recommendations, reviews and compare each supplier. Talk to friends or associates in similar industries who you trust for honest vendor reviews.

APIs 254

APIs Enterprise Government Customer Experience 254

ShepHyken

JULY 15, 2016

This week on our Friends on Friday guest blog post my colleague, Tom Hoffman shares a personal story that translates into a great lesson for the customer experience. As part of his role, Hoffman works directly with clients on projects such as e-books, white papers, executive Q&As, case studies, and webinars. Shep Hyken.

Customer Experience 198

Customer Experience Journey mapping Feedback Surveys 198

ShepHyken

JUNE 8, 2018

Here’s an upbeat case study. The post Guest Blog: Exceptional Customer Support Is Fresh, Not Canned appeared first on Shep Hyken. “We’ll pass complex questions or user confusion on to our creative team,” says Yoni, another one of our support all-stars. Still not sure? Do You Know Yours?

Customer Support 188

Customer Support Brand ambassadors Scripts Customer Care 188

ShepHyken

JULY 28, 2023

Use case studies Case studies can provide nuance and perspective—less a review and more of a narrative, explaining the customer’s experience using your product. A case study can help address these (e.g., Strong client relationships will make case studies easier to produce. What format?

voip 156

voip Marketing SaaS Personalization 156

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. The post Guest Blog: What Hospitality Industry Has Taught Us About Customer Service Best Practices appeared first on Shep Hyken. Shep Hyken.

Best practices 204

Best practices Customer Service SaaS Education 204

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

Alorica

FEBRUARY 3, 2020

Experts recommend numerous ways to retain top talent. While some focus on improving employee engagement, others focus on benefits and compensation. In this article, we see an example of a company using corporate social responsibility (CSR) to retain employees. The link between CSR and employee retention is well-documented.

Employee engagement 62

Employee engagement 62

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

Amity

OCTOBER 10, 2018

How-to Examples and Case Studies. We have an active list of over 17,000 Customer Success Professionals , so we have high standards for our contributors. Customer Success Topics We Cover. Best Practices & Processes. General trends. Lessons Learned. Submission Guidelines. We would like to avoid posts that are for self-promotion.

Best practices 60

Best practices 60

Natalie Petouhof

MAY 11, 2016

If you are doing something really interesting, make sure to send in your case study! If you have what it takes to compete in the SuperNova Awards submit your application today: https://www.constellationr.com/events/supernova/2016. It’s your time to be recognized for your hard work!

Big data 40

Big data CRM Analytics Enterprise 40

Amity

JANUARY 14, 2016

Guest Blogging For Amity. How-to Examples and Case Studies. Let me first start by saying that we love a great guest post! We have started to get many inquiries about writing a guest post for Amity, so we decided it's about time create a formal process. Customer Success Topics We Cover. Best Practices & Processes.

Best practices 63

Best practices 63

Alorica

FEBRUARY 3, 2020

Experts recommend numerous ways to retain top talent. While some focus on improving employee engagement, others focus on benefits and compensation. In this article, we see an example of a company using corporate social responsibility (CSR) to retain employees. The link between CSR and employee retention is well-documented.

Employee engagement 48

Employee engagement 48

Alorica

FEBRUARY 3, 2020

Experts recommend numerous ways to retain top talent. While some focus on improving employee engagement, others focus on benefits and compensation. In this article, we see an example of a company using corporate social responsibility (CSR) to retain employees. The link between CSR and employee retention is well-documented.

Employee engagement 48

Employee engagement 48

delighted

OCTOBER 22, 2019

In this blog, we’ll examine 4 real-world examples of companies using NPS to gain insight into their businesses. While there are many reasons and methods to measure customer experience (CX), keeping tabs on the perception of your customers via the Net Promoter methodology can be incredibly valuable for benchmarking the health of your business.

Benchmark 41

Benchmark Feedback Surveys Customer retention 41

AWS Machine Learning

APRIL 12, 2023

In the terminal with the AWS Command Line Interface (AWS CLI) or AWS CloudShell , run the following commands to upload the documents and metadata to the data source bucket: aws s3 cp s3://aws-ml-blog/artifacts/building-a-secure-search-application-with-access-controls-kendra/docs.zip. User Group Document Type Authorized for Access Guest.

Enterprise 86

Enterprise APIs Engineering Management 86

Select VoiceCom Blog

JANUARY 8, 2024

Click the button below to download the case study today and read the full success story! Download Case Study The post New York Media Outlet Significantly Raises CSAT Score to 90% appeared first on Select VoiceCom.

Customer retention 52

Customer retention outsourcing Metrics Customer Support 52

Comm100

DECEMBER 8, 2020

To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. Here is a detailed case study of how an online store was able to drastically increase their sales, just by implementing a couple of chatbot technologies. They go to the home page and wander around. How about a 999% ROAS? Free eBook.

Chatbots 53

Chatbots Scripts Sales Personalization 53

Zoom International

MAY 8, 2020

With a simple flick of the wrist, we hosted hack-a-thons, onsite case studies, and all while making real strides to learn about the real end-user. If we were really busy, we’d often schedule a meeting to meet face-to-face. My favorite parts about going to work were feeling like I was an effective change manager. That was 8 weeks ago.

Management 52

Management 52

Beyond Philosophy

NOVEMBER 30, 2023

For example, we worked with RICOH Printers, Canada, which became our case study based on their improvement of 34 points in the Net Promoter Score® 1 over 30 months. Starting with… Help People Realize How Their Role Affects The Customer Many people in the organization who do not work with customers might need help with this connection.

Finance 195

Finance Customer centricity Accountability Technical Support 195

Dialer 360

MARCH 20, 2020

Call center blogs and magazines contain highly useful information. In fact, industry top brands can help you get the right knowledge through their blogs and magazines. Best Call Center Blogs And Magazines. Here are 7 Leading call center blogs and magazines that are already most visited in 2020. 1 The Call Center School.

Call Center 36

Call Center Contact Center voip Consulting 36

ShepHyken

APRIL 11, 2022

The article starts with a short case study of Panera which offered all their “Unlimited Sip Cup” to their “members” for $8.99/month. Seth’s Blog) It’s not a word, but perhaps it should be. My Comment: I’ve written that many loyalty programs are actually discount programs. Or, do they? That’s all the coffee you can drink.

Customer Service 161

Customer Service Employee engagement Customer Experience Personalization 161

JivoChat

JANUARY 15, 2023

Use Case Studies as Sales Enablement Content. Case studies are an excellent lead nurturing asset – which is why 61% of marketers use them as part of their strategy. Whenever you can, send your case studies and social proof to your leads. A link to a case study.

Best practices 75

Best practices B2B Sales Multichannel 75

Help Scout

MAY 20, 2021

Case studies. This is how they describe their strategy (emphasis added): “At Ahrefs, our content marketing strategy is simple and effective: we create in-depth blog articles and YouTube videos that teach potential and existing customers how to solve problems and grow website traffic using our tools.”. Customer events.

SaaS 77

SaaS Marketing Sales 77

Aspect

SEPTEMBER 7, 2017

Our new case study shares why The General chose Aspect® CXP™ for a sophisticated and efficient IVR experience that meets the needs of their customers now and offers room to easily grow to additional channels in the future. Read the case study here.

Interactive Voice Response 92

Interactive Voice Response Self service Management Customer Service 92

ClientSuccess

JANUARY 25, 2021

Case Studies. Case studies are one of the most common types of customer marketing initiatives, but there are a few things to remember before passing a customer contact over to marketing. Your customers should be in the right ‘stage’ for a case study or else they may feel overwhelmed and put-upon.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

CX Accelerator

JANUARY 11, 2021

Zappos is a case study on how to create a customer-focused culture. Back to CX Accelerator Blog Home D riven by core values. Shep Hyken spoke of many amazing things Tony did: "Tony Hsieh put his personal stamp on Zappos and that continued long after Amazon acquired them. Starting with Hsieh’s core values.

Customer centricity 266

Customer centricity Banking Education Contact Center 266

Beyond Philosophy

JULY 14, 2015

I wrote a blog a while back about some friends who only called me when they wanted something. If you enjoyed this post, you might be interested in the following blogs: Are You Working for the Right Company? There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think.

Customer centricity 366

Customer centricity Customer retention Marketing Customer Experience 366

Beyond Philosophy

OCTOBER 20, 2015

Witness their leaked training guide: Apple Case Study. If you enjoyed this post, you might be interested in the following blogs: Training Employees on Nonverbal Clues. We know that over 50% of a Customer experience is emotional so this is important. This concept is a key part of Apple’s training strategy.

Consulting 399

Consulting Consulting Customer Experience Customer retention 399

Beyond Philosophy

JULY 17, 2017

If you liked this blog, you might also enjoy these: New Technology Dramatically Helps CX. Case Study: Enhance Your CX with This Technology. The Author, Michael Lowenstein, and I will demonstrate how companies can keep a consistent customer focus and optimize economic performance.

Technology 332

Technology Consulting Consulting Customer emotions 332

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Beyond Philosophy

APRIL 26, 2017

If you enjoyed this blog, you might also like: Case Study: Enhance Your CX with This Technology. Make sure you are creating an excellent, up to date CX for your customers. Register now for Beyond Philosophy’s Secrets of a Successful CX Training Program. Outrageous! Hotels Keep on Charging!

Technology 283

Technology Consulting Consulting Customer emotions 283

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Read this case study: How a Major US-Based Sports Association Launched a New Customer Care Program in the Middle of a Pandemic.

outsourcing 71

outsourcing Customer Care Best practices Management 71

ChurnZero

OCTOBER 22, 2021

To encourage internal participation, Nicole suggests incentivizing your CSMs by giving them a small stipend for each of customer who agrees to participate in a case study, act as a reference, and so on. Always advocate for how to incent the team for bringing customer references, case studies, and advocates to the table.”.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96