consumers-willing-to-make-messaging-their-primary-means-of-contacting-customer-support 
CSM Magazine
SEPTEMBER 25, 2019
New survey on customer service automation reveals 83% of consumers are willing to make messaging their primary means of contacting customer support. The study also zeroes in on opinions on the state of customer service during busy periods, like the holidays.
Integrity Solutions
APRIL 19, 2024
Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.
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Outsource Consultants
JUNE 15, 2022
Getting products into consumers’ hands is taking longer than in pre-COVID times. Contact center agents are on the front lines of this growing problem, answering customer inquiries and giving shipping updates. Instead, consumers shifted to online marketplaces to continue participation in the economy. The Situation.
ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. People will forget what you said, people will forget what you did, but people will never forget how you made them feel. Customer experience has not been left behind.
Playvox
FEBRUARY 1, 2024
Your customers are talking, and they have a lot to say. As a contact center leader, there’s no question you’re at the heart of the conversation. But do you know how your customers really feel about your brand, products, services, and support? What Is Customer Sentiment Analysis?
JivoChat
JULY 6, 2022
Going above and beyond for customers is a must. In this competitive market, one thing consumers can’t and won’t forget is great customer service. According to research , 81% of consumers are more likely to make another purchase if they have a positive customer support experience. Let’s go over them!
NobelBiz
JUNE 13, 2023
The intricate mechanisms behind call labeling and the factors influencing the classification of calls have become the focal point for contact centers striving to maintain effective communication with their clients. Understanding Spam Labels Have you ever wondered what it means when your number is marked as spam?
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