ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. My Comment: Is it possible to learn a customer service lesson from government?

Customer Service 258

Customer Service Government Entertainment Healthcare 258

Fonolo

JANUARY 19, 2023

TIP: Tools like Fonolo Voice Call-Backs relieve agent stress and keep customers off hold by offering call-backs during call spikes. They deal with frustrated, upset, and sometimes angry customers, responding calmly and with empathy — but the stress takes a toll. But stressful industries like contact centers stand out.

Call Center 155

Call Center Brand ambassadors Contact Center Chatbots 155

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”. Click here to read more about A.P.P.L.E.

Customer Service 341

Customer Service Personalization Sales Technical Support 341

CallSource Insights

NOVEMBER 29, 2022

Your business reputation is what will build trust and loyalty among customers, and it’s also one of the first things that potential customers will take into consideration when deciding whether or not to do business with you. Usually, customers interact with your staff on the phone, in person, or through a chat.

Benchmark 97

Benchmark Automotive Feedback Sales 97

CSM Magazine

APRIL 16, 2024

Well, on-demand services offer a lifeline for the perpetually busy. Efficiency isn’t just a buzzword – but a survival skill when juggling work, life, and everything in between. Stick around as we comb through these twelve tips on using real-time services to efficiently manage your busy lifestyle.

Management 52

Management Transportation outsourcing Personalization 52

NobelBiz

NOVEMBER 20, 2023

Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication. Whether you’re stationed in the office, working remotely, or constantly on the move, this system ensures you never miss crucial calls.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

Talkdesk

MAY 12, 2020

Customer expectations for service are rapidly evolving, so training a team of at-home agents to align with these expectations can bring tangible benefits to any company. Save valuable time, money and effort by investing in agile tools that prepare contact center agents to meet the increasing expectations of your customers.

Contact Center 119

Contact Center Schedule adherence At home agents Scripts 119

ShepHyken

MARCH 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. An open letter on customer service during a pandemic by Paul Selby. 7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi.

Customer Service 177

Customer Service Customer Experience Customer Support 177

Fonolo

MARCH 14, 2023

Your customers want thoughtful and empathetic service, and that’s not something you can get from technology alone. Skilled agents are key to delivering a great customer experience, and agent retention is vital to a healthy contact center. Contact center work is challenging.

Call Center 95

Call Center Contact Center Self service Contact center software 95

Talkdesk

MAY 19, 2020

Customer-centric companies who have made the transition to work-from-home (WFH) are now relying on remote support professionals like you to connect with their customers and provide positive brand experiences. Be nice Be polite and have respect for your customers.

Customer Service 112

Customer Service Customer centricity Personalization Management 112

JustCall

JANUARY 19, 2023

We all know that working from home can be pretty great. You can roll out of bed and start working in your PJs, take breaks whenever you want, and never have to commute. But sometimes, working from home can get lonely. If you’re looking for a change of scenery, why not try working from a coffee shop?

Banking 105

Banking Personalization 105

ShepHyken

MARCH 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. An open letter on customer service during a pandemic by Paul Selby. 7 Customer Service Email Tips That Will Boost Customer Experience by Syed Balkhi.

Customer Service 120

Customer Service Customer Experience Customer Support 120

Fonolo

JANUARY 31, 2023

Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. Contact center training in the most successful contact centers is an ongoing process — for every employee from the top down.

Call Center 141

Call Center Contact Center Coaching Gamification 141

ProProfs Blog

MAY 21, 2020

According to a study by Microsoft, 56% of people around the world have stopped doing business with a company because of poor customer service experience. However, it also indicates that a lot depends on the kind of customer service operators you hire for your business. What is a Customer Service Job?

Customer Service 166

Customer Service Engineering Customer Support Management 166

Call Experts

MARCH 18, 2020

As most organizations, cities, and states continue to prepare for Coronavirus (COVID-19), Americans are being forced into remote work environments, working from home, oftentimes, alongside their family. Also, for working parents, there is the added pressure of school and daycare closures. .

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

ProProfs Blog

MAY 6, 2020

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Of these flexible work arrangements, the flexibility of being able to work from anywhere takes the biggest priority.

Management 162

Management Customer Service Best practices Entertainment 162

JivoChat

JULY 11, 2023

Whether you are an architect, photographer, designer, or any other professional who wants to have a digital space to showcase your work, using the right template makes the content much more attractive. The best website builders like Wix, offer a wide range of pre-built templates with responsive design, and customization tools.

Construction 75

Construction Personalization Management 75

Liveops

OCTOBER 5, 2018

Being your own boss, working from home and selecting your hours are all wonderful perks of being an independent customer service agent. Even so, staying productive and driven—especially when working from home—can be a challenge. Agents agree, when you enjoy your work, you’re more productive.

Personalization 90

Personalization Customer Service 90

Comm100

APRIL 7, 2020

Coronavirus has entirely changed the notion of working from home. Almost overnight, millions of people have been asked or ordered to leave the office and work remotely to help contain the spread of the virus, while trying to continue operations ‘as normal’. Do they have access to VPN to connect with the servers?

Customer Service 52

Customer Service Contact Center Call Center Management 52

Fonolo

APRIL 20, 2020

Depending on how the crisis has affected your business, you may have some employees working double-time, while others are left twiddling their thumbs. Most of your employees — especially your sales team — are probably very capable of handling a customer call with minimal training — so get them in to help. Keep agent morale high.

Morale 136

Morale Interactive Voice Response Contact Center Self service 136

Call Experts

MARCH 5, 2020

The number one rule for any business is to keep your customers happy! Every plumber or home services professional knows how important it is to deliver high-quality services. But, only part of the job is providing excellent services; the other key to keeping your customers happy is outstanding customer support.

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Answering services 80

SharpenCX

MAY 11, 2021

When contact centers turned on disaster recovery mode last year, it was next to impossible to send agents home with a clear strategy for helping customers. Customer demands heightened as anxiety engulfed the population. Forrester research shows that remote work is here to stay. Now, it’s time to chart a path forward.

Call Center 67

Call Center Consulting Consulting Contact Center 67

SharpenCX

MAY 7, 2021

And, 52% of employees who quit said their manager could have prevented them from leaving. Send your agents a gift card so they buy their favorite cup of coffee or ask them for their favorite at-home brew so you can bond over it. Take an interest in your team so they can do their best for your customers. Professional Development.

Call Center 67

Call Center Construction Feedback Scripts 67

CSM Magazine

MAY 16, 2022

The shift to a hybrid working system or full-on work-from-home arrangements for customer service agents comes with a number of challenges, among them the need for added security. Read on to learn how you can safely and securely work from home. Use a secure Wi-Fi Connection .

Customer Service 52

Customer Service Wireless Accountability Finance 52

Callminer

APRIL 21, 2020

Productivity and creativity come from the outside…”. If the environment is effective enough to make you creative, then you are in a great working environment. This also leads to being more productive and efficient in your work. Here are a few tips for call center leadership activities: Create a stimulating environment.

Call Center 182

Call Center Management Scripts Coaching 182

NobelBiz

MAY 12, 2022

Take a breather and listen to the story of how Steve Bederman managed to go from call center agent to CEO. Now, at a time when many other stores are in lockdown and people are working from home, contact centers can still do the sales and customer service issues that retain the market and bring in revenue.

Contact Center 52

Contact Center Management Scripts Interactive Voice Response 52

Call Experts

JANUARY 15, 2020

As per “The future of work 2020” report, HR departments must focus on People and Performance to enhance overall employee management and productivity. . These services allow HR to be both efficient and transparent. Enhanced and efficient management of shared HR services. Maintain high Employee Service Index.

Chatbots 72

Chatbots Journey mapping Interactive Voice Response outsourcing 72

Comm100

FEBRUARY 23, 2021

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. – Use social media as a key customer service channel.

Best practices 52

Best practices Customer Service Customer retention Morale 52

JivoChat

FEBRUARY 13, 2023

There are several online courses available that aim at how to create campaigns that will help you convert leads into customers by creating attractive and compelling content and design for your emails. Emails are not only a sales tool but also a means to keep in contact with your customers and leads, providing them with high-quality content.

Marketing 75

Marketing B2B B2C Chatbots 75

ChurnZero

JANUARY 29, 2021

. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. But if you want to have more than a one-dimensional relationship with your customer, only talking about your product isn’t enough.

Banking 98

Banking Scripts Morale Personalization 98

Monet Software

JUNE 29, 2021

These one-on-ones take agents beyond what they learned in a few days or weeks of training and help them respond effectively to real-life customer situations. Here are a few tips. #1 Responses to constructive criticism can range from dejection to defensiveness. How can you make that happen in these brief meetings? 2 Sssshhhhh.

Contact Center 62

Contact Center Feedback contact center workforce Construction 62

GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. Customers have multiple options at their disposal.

Customer retention 128

Customer retention Education Brand ambassadors Marketing 128

JustCall

APRIL 13, 2020

The perks of working remotely are finally coming to the fore. Even if you make a shift to remote work, you need to ensure that your business runs as usual. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. ” “I have loads of freedom to express my ideas and suggest new ways of working. Team Leader, SYKES Assistance Services Group.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. ” “I have loads of freedom to express my ideas and suggest new ways of working. Team Leader, SYKES Assistance Services Group.

Accountability 98

Accountability Coaching Education Telecommunications 98

JivoChat

MARCH 14, 2023

Whether you’re a first-time online seller or a seasoned professional, navigating the complexities of managing an efficient and cost-effective retail supply chain can be challenging. So let’s take a dip through the entire process and learn everything there is to know, from A to Z. Custom-configured.

Management 75

Management Transportation Chatbots Sales 75

Balto

FEBRUARY 6, 2023

Here’s why: The contact center is a people person’s dream job —agents get to work on their social skills, form relationships with others, and solve problems for customers. There’s plenty of room for advancement: 68% of tenured agents were actively working towards a promotion and 84.7% No strings attached.

Contact Center 52

Contact Center Coaching Surveys Scripts 52