Beyond Philosophy
JUNE 6, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: This has been created in partnership with NICE. AI is a massive new development in experiences. Unfortunately, it also creates enormous problems for organizations that don’t know what to do with it.
ShepHyken
JUNE 6, 2024
This week, we feature an article by Joe Walsh, GoTo ‘s Vice President of Product Marketing. He discusses the Four Phases of the Contact Center. To keep up with increasing customer demands and new technology, businesses must continue to evolve. They need to mature their contact centers to help deliver the best customer service possible and ensure they’re not wasting time and resources.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cisco - Contact Center
JUNE 6, 2024
See how administrators can use AI Assistant to effortlessly manage firewall devices, configure policies, and access reference materials whenever required, streamlining their workflow and boosting overall efficiency.
AWS Machine Learning
JUNE 6, 2024
Today, we are excited to announce that the Jina Embeddings v2 model, developed by Jina AI, is available for customers through Amazon SageMaker JumpStart to deploy with one click for running model inference. This state-of-the-art model supports an impressive 8,192-tokens context length. You can deploy this model with SageMaker JumpStart, a machine learning (ML) hub with foundation models, built-in algorithms, and pre-built ML solutions that you can deploy with just a few clicks.
Advertisement
CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.
delighted
JUNE 6, 2024
It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about their marketing efforts, the products or services they provide, and the overall customer experience. In this guide, we’ll cover everything you need to know about effectively surveying customers after a purchase with the right post-purchase survey questions.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
VirtualPBX
JUNE 6, 2024
Anytime a customer contacts your business, that communication is inbound —it’s coming in— whether that’s through calls, texts, chats, emails, or social streams. And while it’s a reactive communication interaction (versus proactive outbound communication ), it is vital to company success. New orders, appointment requests, product support, questions, and concerns are all examples of inbound opportunities.
Help Scout
JUNE 6, 2024
Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.
ChurnZero
JUNE 6, 2024
As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.
Working Solutions
JUNE 6, 2024
As technology continues to evolve at a rapid pace, the role of contact centers has become more critical than ever for businesses. Once you’ve identified the need for a customer service center for your company, it’s essential to ensure you have all the necessary components to effectively meet your goals.
Advertisement
Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
ChurnZero
JUNE 6, 2024
As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.
Working Solutions
JUNE 6, 2024
As technology continues to evolve at a rapid pace, the role of contact centers has become more critical than ever for businesses. Once you’ve identified the need for a customer service center for your company, it’s essential to ensure you have all the necessary components to effectively meet your goals.
CSM Magazine
JUNE 6, 2024
Ever found yourself on the edge of your seat during a close game, wishing you had more at stake? That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.
DMG Consulting
JUNE 6, 2024
The Importance of Contact Center Data for AI Initiatives June 2024 Contact centers are a great source of customer-centric data, as most of what is done for customers and prospects is captured and recorded by one or more of the department’s systems or applications. Structured inputs are saved in a system of record, such as a customer relationship management (CRM) solution or another customer tracking application.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
Concentrix
JUNE 6, 2024
Learn how to upgrade your fraud prevention firepower with AI to stay ahead of fraudsters, protect customers, and maintain regulatory compliance.
ChaseData
JUNE 6, 2024
Trending news and helpful information from the DialedIn Call Center Software team.
Expert insights. Personalized for you.
195 
Let's personalize your content