CCNG

JANUARY 4, 2023

Research Alert: Life is Getting Harder for Agents Our latest contact center agent survey, “State of Agent Experience 2022”, sponsored by eGain and conducted in mid-2022, revealed that the agent experience (AX) is going to get even harder. 63% of the 456 respondents said the customer queries are getting more difficult.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

Cisco - Contact Center

JANUARY 10, 2023

A virtual or onsite workshop is a valuable way to explore top-of-mind use-cases, toolsets, and to get a solid understanding of what is available to get started and drive alignment and momentum across teams.

Banking 145

Banking Enterprise APIs Contact Center 145

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

ShepHyken

AUGUST 6, 2023

in 2022 and 5.4% Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. BONUS State Of Tipping Culture In America – Survey Report by Malia McCabe (DealAid) In America, minimum federal hourly cash wage for tipped employees is $2.13

Customer Service 156

Customer Service B2C Customer retention Government 156

ConvergeOne

JANUARY 18, 2022

Predicts 2022: The Cloud Moves From Technology Disruption to Business Disruption. Schedule a customized Cloud Modernization Workshop to ensure you have the right vision and strategy to execute your cloud modernization journey. Take the next step in your cloud modernization journey.

Technology 140

Technology Management 140

COPC

MARCH 11, 2022

Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. million job openings in the US in February 2022 compared to 6.3 million unemployed persons.

Contact Center 85

Contact Center Customer Support outsourcing Marketing 85

AWS Machine Learning

DECEMBER 12, 2023

To learn more, check out Redefining Vodafone’s customer experience with AWS and the following talk at AWS re:Invent 2022. Racing with AWS DeepRacer The event played out in three stages, starting with a workshop on AWS DeepRacer to cover the basics of reinforcement learning, which was attended by over 225 Vodafone engineers.

Telecommunications 103

Telecommunications Engineering Chatbots CRM 103

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. As part of the workshop, we had an in-depth discussion about three common emerging outsourcing priorities COPC Inc. has seen our client’s experience. WFH Insights.

outsourcing 52

outsourcing Contact Center Journey mapping Best practices 52

Balto

JUNE 7, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers, today announced its inclusion in the list of Hot Vendors in the 2022 Special Report by Aragon Research, Inc., Vendors selected for the Hot Vendor report are noteworthy, visionary, and innovative.

Coaching 52

Coaching Contact Center Best practices Technology 52

AWS Machine Learning

FEBRUARY 9, 2023

In 2022, the Earth’s atmosphere contains more than 400 parts per million of carbon dioxide, which is 50% more than it had in 1750. We use the TimeRangeFilter to select data from January 2021 to July 2022. The water surface area clearly decreased between February 2021 and July 2022. Since 1993, sea levels have risen 102.5

Engineering 55

Engineering APIs Metrics Management 55

AWS Machine Learning

APRIL 22, 2024

For more details on how to create HyperPod clusters, refer to Getting started with SageMaker HyperPod and the HyperPod workshop. Create a VPC, subnets, and a security group Follow the instructions in the Own Account section of the HyperPod workshop. For Amazon Machine Image , choose Microsoft Windows Server 2022 Base.

Scripts 87

Scripts Engineering Management Benchmark 87

AWS Machine Learning

OCTOBER 12, 2022

This post introduces a solution included in the Amazon IDP workshop showcasing how to process documents to serve flexible business rules using Amazon AI services. You can try it out using the Jupyter notebook in the GitHub IDP workshop repo. You can use the following step-by-step Jupyter notebook to complete the lab. About the authors.

APIs 82

APIs Construction Metrics Engineering 82

Creative Virtual

JUNE 30, 2022

In their 2022 CIO survey, Gartner found that there is a broad demand for digital transformation across industries as well. APAC businesses aren’t alone in this drive for digital transformation. Organisations around the world are exploring additional technologies as a way to improve business performance.

Virtual Agent 52

Virtual Agent Chatbots Technology Surveys 52

ChurnZero

MARCH 28, 2022

BIG RYG 2022 is back in D.C. One of the coolest things I get to do every year as the CEO of ChurnZero is invite you and other incredible Customer Success leaders to attend, share their knowledge, and set the tone for the future of the industry at the best annual Customer Success conference out there: BIG RYG* 2022. . October 12-13.

Personalization 10

Personalization 10

ClearAction

OCTOBER 25, 2022

Strategic Impact Journey Mapping : motivate long-lasting engagement and gains by learning how to facilitate workshops that focus on Absorb-Adopt-Apply-Account. Only 8% of firms are in the top 2 levels of CX maturity, compared to 13% in 2019, per the XM Institute 2022 State of Customer Experience study. Learn More. Learn More.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Comm100

JUNE 6, 2023

In 2022, it announced the awarding of $286 million across 48 states and territories to boost the training and hiring of mental health professionals in K12 and higher education. On top of this, 71% said they struggled with issues such as stress, anxiety and depression.

Education 52

Education Wait times Personalization Surveys 52

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. As a result, reengineering outsourcing agreements has become one of the most significant priorities in 2021 and 2022.

Best practices 52

Best practices outsourcing Contact Center Call Center 52

Balto

AUGUST 24, 2022

5 Ways to Turn 2022’s AEP Challenges Into 2023’s Opportunities for Greater Success. 2022’s registration was particularly challenging, with consumers facing rising health care prices and less disposable income. Agents should be encouraged to jump on educational opportunities, workshops, certifications, etc.,

Coaching 52

Coaching Scripts Healthcare Education 52

BlueOcean

DECEMBER 13, 2022

According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” In early 2022, for example, Target announced its partnership with Ulta Beauty, in which the two brands’ rewards programs are now linked.

outsourcing 71

outsourcing CRM Accountability Contact Center 71

ShepHyken

MAY 1, 2023

Looking Ahead for Loyalty in 2023 by Meg Tronquet (Concentrix) Loyalty programs were the talk of the town in 2022. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 33

Customer Service Customer retention Education Surveys 33

SmartKarrot

FEBRUARY 15, 2022

Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. You might also like: 12 Excellent Customer Service Tips to Follow in 2022 – Here is a list of customer service tips that you need to definitely follow in 2022!

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

SmartKarrot

JANUARY 28, 2022

Reasons that make #GiveFirst Attitude a must for CSMs in 2022 and beyond. New tools for customers can be created Special workshops and webinars for customers Guides for customers to solve their pressing problems Leveraging community of experts to help customers better. Like what you are reading? Sign up for our newsletter.

Management 10

Management Brand ambassadors SaaS Engineering 10

Quadient

JULY 25, 2022

Mon, 07/25/2022 - 20:45. During virtual CX workshops, Hilti’s CX team discovered and formalized pain points. Customer Journey Map Examples & Templates. j.shah-thiel. Introduction. The right customer journey map for your business depends on your customers, the products and services you sell, your team, and your CX goals.

Journey mapping 52

Journey mapping Construction Feedback Customer Experience 52

ChurnZero

JANUARY 4, 2024

“As growth rates slowed in 2022 and 2023, there was a lot of pressure on SaaS businesses to double down on their customer bases, but many companies weren’t prepared to execute thoughtful strategies that require buy-in from multiple departments. ” What role will AI and new technologies play in customer success in 2024?

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Lumoa

JULY 17, 2023

For example, the CX Trends 2022 report by Zendesk shows that 26% of companies surveyed in 21 countries currently offer AI- and chatbot-guided self-service, with 25% planning to add this capability. However, in order for the implementation of a chatbot not to backfire, you cannot forget about the human experience.

Customer Experience 83

Customer Experience Chatbots Feedback Surveys 83

AWS Machine Learning

NOVEMBER 18, 2022

And last but never least, we have exciting workshops and activities with AWS DeepRacer—they have become a signature event! Workshops – Hands-on learning opportunities where, in the course of 2 hours, you’ll be able to build a solution to a problem, understand the inner workings of the resulting infrastructure, and cross-service interaction.

Contact Center 77

Contact Center Engineering Analytics APIs 77

Select VoiceCom Blog

JUNE 13, 2023

In the first half of 2022, the BPO sector in the Philippines generated a revenue of US$30 billion, employing over 1.4 Offering various learning opportunities, such as online courses and workshops, keeps employees updated in the quickly changing digital world. million full-time workers across 1,000+ companies.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

NobelBiz

APRIL 18, 2023

You can learn more about call center gamification in this workshop episode. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow. However, gamifying your contact center can also positively impact your Key Performance Indicators.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

CSM Magazine

DECEMBER 16, 2021

Calabrio , the customer experience intelligence company, has been positioned in the top category as an Exemplary vendor in Ventana Research ’s 2022 Value Index on Agent Management. The 2022 report ranks 18 vendors offering products that address the key elements of agent management. Agent Management is critical for two reasons.

Management 52

Management Benchmark Analytics Technology 52

C Space

OCTOBER 16, 2020

Panera, which has been privately held for three years, pledged in 2016 to lower its carbon emissions by 15% per square foot by 2022. One of the most ambitious proposals comes from Starbucks , the second-largest restaurant chain by sales, which said in January that it is striving to become “resource positive.”

Analytics 40

Analytics Surveys Marketing Education 40

CSM Magazine

JULY 19, 2021

This may confuse some people about the due date for taxes in 2022. You could even offer tax preparation workshops to help them learn new deductions and credits they might qualify for. You could hire one tax professional to come in and host a series of workshops leading up to tax time. Remind Them About Important Deadlines.

Education 52

Education Accountability Customer Service Marketing 52

Nicereply

FEBRUARY 1, 2022

Whether attending a workshop, practicing a new skill regularly, or learning new organizational techniques, everyone has something they can do to be better, if they are allowed the time and space to identify these areas and take them on. Make a commitment to learning in 2022. Review Personal Development Goals. Do a Security Check.

Customer Support 97

Customer Support Metrics Feedback Accountability 97

NobelBiz

AUGUST 28, 2023

Check out our free, on-demand Contact Center Gamification Workshop. Leveraging Data-Driven Insights According to a NewVantage 2022 report , a whopping 91% of big-shot companies were dead set on pumping more cash into the big leagues of data analytics and AI. Tired of agent turnover and engagement woes?

Contact Center 98

Contact Center Multichannel Analytics Feedback 98

AWS Machine Learning

DECEMBER 16, 2022

You can learn more about Stability AI’s mission and partnership with AWS in the talk of Stability AI CEO at AWS re:Invent 2022 or in this blog post. You can find more SageMaker model parallel examples in Amazon SageMaker Examples GitHub repo or attend our next distributed training workshops. About the authors.

Benchmark 70

Benchmark Engineering APIs Scripts 70

Russel Lolacher

JANUARY 16, 2023

So here we are 2022, having cyclical conversations about what hasn’t changed in the world of work, along comes the great resignation. They can affect work relationships, they can affect collegiate cameraderie There’s so many impacts. And we saw barriers just come down, it just came down, it just came down.

Education 98

Education Construction Employee engagement Personalization 98

AWS Machine Learning

FEBRUARY 7, 2023

These notebooks use Studio Lab to allow researchers to run the notebooks without the need to set up their own local Jupyter development environment—you can quickly explore new ideas or integrate your work into presentations, workshops, and tutorials at conferences.

Healthcare 77

Healthcare Accountability Engineering Government 77