One of the new things we’re offering in 2019 is a Data Center Resiliency Workshop, which is a two-hour workshop we conduct with customers. As we approach the end of 2019, it’s important to think back to the accomplishments and lessons learned this year. I am fortunate to lead a team of highly talented Data Center Solutions Architects, and we’ve had a very busy year. MORE

Your Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. Each workshop emphasizes application to specific service situations ensuring new ideas are generated, new actions are taken, and new value is created. Workshop participants apply proven techniques to: • solve service problems. MORE

If you’ve been checking out my Live Digital De-escalation workshops waiting for dates to open up on my calendar, and you want a customized workshop, this is your opportunity. In case you missed it, we just launched de-escalation academy. My Content Designers, Advisors, and I carefully designed De-escalation Academy to fully prepare your employees to confidently get customers to accept their word as final, preempt escalations, and control conversations assertively. MORE

“I don’t understand how my organization can use speech analytics.” This is a statement often heard from those who have speech analytics just as often as from those who don’t. Speech analytics has the potential to transform an organization and its customer relationships, but organizations seldom harness its power because their journey to speech begins […]. Speech analytics call center call center technology contact center speech analytics MORE

The conference opened on Monday October 28th with a series of workshops and tours throughout the day while the expo hall only kicked off in the afternoon with a fun opening day party. ICMI is always a great source of inspiration and fun and Contact Center Connections in Chicago was no exception. Trade Shows Contact Center MORE

Last week I facilitated a team building workshop for one of my favorite clients. I showed up with no workbooks, and after 19 years of delivering workshops, training sans workbooks is a first for me. We spent the rest of the workshop discussing the exercise. Your employees leave our workshops fully prepared and inspired to express the soul of your brand with every customer. Typically, I only deliver training on customer service, but my client had a special request. MORE

This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Blog Customer Experience Featured coaching evaluation improvement linkedin strategy workshopsHave you ever lived through a major renovation project or lived through construction of a house or condo? I say “lived through” because it can be harrowing, on a #firstworldproblems level for sure, but harrowing nonetheless. MORE

Much like my live digital workshops, I’ll ask my students to apply real situations they struggle with to the frameworks I guide them through. I’m facilitating an average of 4 digital workshops a week – my max!). MORE

First Up: In Shep Hyken’s opening comments he relates an experience from the customer service workshops his company conducts for client companies. In these workshops, attendees are asked, “What is a quality that all customer-focused employees possess?” Amazing Business Radio Show Customer Experience Internal Customers customer service workshops customer-focused employees Ritz CarltonDiana Oreck on How to Be a Customer Service Rock Star. MORE

This is similar to an exercise that we do in our customer service workshops. Here is something interesting related to the “how often” question in our workshops. What responses you get from Diane’s question or our workshop exercise will vary. MORE

Last April 10, 2012, Novare Technologies organized and facilitated a workshop with partner, Teleopti, entitled Teleopti: The Next Generation Workforce Management Workshop, held at the Makati Shangri-La Hotel MORE

Clients want to know, “How quickly can we see results after our employees have completed a workshop?” So the best way to secure positive results from any workshop is for employees to answer all three questions with a resounding YES! Step One: Step Two: Step Three: I recently conducted a service excellence workshop. The post How to Get Fast and Effective Results from Your Next Workshop appeared first on UP Your Service. MORE

Book Your Virtual Customer Service Workshop Now! Keep remote employees’ skills sharp with our customized, engaging, live virtual training. We start with a video conference to learn about your challenges and goals. Once we agree on your training content, we set a date for live virtual training that includes breakout rooms, online hand-raising, polling questions, and PDF workbooks. Plus, we record the training and hand it over to you to use as you wish. MORE

Digital workshops are super fun and include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, polling questions, and PDF workbooks. I’m facilitating digital workshops on de-escalation, call control, empathy, telephone skills, and more. Read course outlines or talk to me about a digital workshop for your company. MORE

Attend intensive hands-on workshop “Driving Customer Experience Transformation” to gain leading-edge skills and tools. Customer experience Events MORE

We’ve suspended our onsite workshops, but if you have a LinkedIn Learning subscription, you can take Myra’s most popular customer service classes online. Head on over to LinkedIn Learning and start training with Myra now! Customer Experience Design MORE

Customer Success Customer Experience Customer Success Program Customer Success Workshops and Training ProgramsWhen businesses are on a constant rampage to find themselves an edge, it is no surprise that they are hinging on an effective customer training program. MORE

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences. MORE

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception! Tuesday, June 19th Master Class Workshop. Workshop attendees are eligible to win an Amazon Tap! MORE

Before you can bring the stakeholders into a room to begin your workshop, there are a few things you’ll need to do. Image courtesy of Alan Tunnicliffe Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on June 15, 2015. You’ve got buy-in and commitment … all the right people in your company are on board to map your customers’ journeys. MORE

We do an exercise in our customer service workshops. App Customer Care Customer Service Strategies approach to systems and processes customer complaints customer service workshopsThe other day I was at my hotel waiting for my client to pick me up for a meeting. I wanted a quick breakfast, so I went to the hotel’s coffee shop to pick up some oatmeal. They had instant oatmeal in a cup. The cashier added the hot water and $4.00 later I was on my way. MORE

When we work with clients at regular times, we would typically run face-to-face, onsite workshops. That doesn’t work in today’s environment, so we’ve put our workshops online. It is not often in life that you get the opportunity to reset things. MORE

Join the Service Leadership Workshop. Service Leadership Workshop. The post Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith appeared first on Uplifting Service. Hello, if you’re watching this video, you probably know me. I’m Ron Kaufman , author, and founder of Uplifting Service. But do you know this man? This gentleman with the distinguished white beard. MORE

If you’d like to put this power in your team’s hands and turn your whole organization into a customer-focused powerhouse, why not have a workshop to help them understand the mindset, approach, techniques, and many unconventional ways to get more ROI from a living customer journey map? Learn more about Customer Journey Mapping Workshops. MORE

The first step is a Workshop that helps our customers take an “outside-in” view of their environment. In other words, the Workshop allows our customers to first view the expectations from the end user’s point of view (the “outside”) and subsequently consider the technology’s capabilities (the “in”) being provided to meet the end user’s expectations. At ConvergeOne, every collaboration engagement follows the WAVES Methodology. MORE

We have been perfecting a CX framework we want to share with you at our 2-day live workshop. I would like to invite you and your team to join us at the workshop. Customer Experience Customer Service workshop“Water is wet! Customer Experience is good!”. Your feed is probably filled with articles about the customer experience. Many of them are great and you are probably nodding in agreement at most of it. But now what? MORE

A list of Top 8 Customer Success Workshops and Training Programs which is helpful in learning everything about Customer Success Management. #1 The courses and workshops provide participants the opportunity to earn an industry recognized certification. #2 Do read through these top 8 customer success workshops and training programs and keep us posted if we missed on others! Top-8-Customer-Success-Workshops-and-Training-Programs Download. MORE

Coincidently, the report came out just a few weeks after my first PSIM workshop. This year I''ve been invited to conduct a PSIM workshop at PSA-TEC, on May 6th at 9 am. If you won’t be attending PSA-TEC this year, I''ll be offering a similar workshop at ISC West on April 9th at 9 am. Click on the video below to get a sneak-peek at what these workshops are all about. The one thing that comes up time and time again is the need for more PSIM education. MORE

” As a part of our commitment to this critical theme, we developed a highly interactive workshop “Humanizing CX,” which I’ve led for 10 Customer Experience Professionals Association local networking events in cities across the U.S. The workshop has a simple agenda, examining how attendees can improve humanity: As Individuals As CX professionals As a collective CX community For those of you who have not been able to Read More. MORE

CallMiner is excited to return to Customer Contact Week as a sponsor, exhibitor, and workshop host featuring expert insights and customer testimonials for leveraging interaction analytics in enterprise-level CX strategy! Master-class Level Workshop. The workshop featuring Ohmela Seegolam Dialer Management Holiday Inn Club Vacations , Jose Montalvo Speech Analyst Holiday Inn Club Vacations. Workshop attendees are eligible to win a LISTEN 2019 Conference Pass! MORE

Recently, I have been talking to many customers about data center resiliency as part of ConvergeOne’s Data Center Foundation Workshops. Before beginning an implementation, it’s important to know where customers are at, so I start by asking them if they would be able to recover from a data center failure in their current state. Data Center MORE

Normally a CX expert is drafted in and a workshop created for the key stakeholders. You may use a consultant to help facilitate the workshop and even help draft a plan, however it is more likely that you will know more about your industry and customers that he or she does. Roles and responsibilities needs to be defined and agreed at the initial stages, ideally in the workshop, so everyone is aware of their responsibilities. MORE

COVID-19 is making customers more hostile, and you need a strategy for quickly containing the situation and de-escalating the interaction. MORE

Dave McKeown was about to speak on one of his first workshops when he was faced with the dilemma of not having enough money to pay the hotel bill. MORE

” I’m sharing with you the very teaching from today’s workshop. In my De-escalation Academy today, I taught how to politely yet firmly say ‘no’ to a customer. I call the method “U S A.” MORE

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception! Tuesday, June 19th Master Class Workshop. Workshop attendees are eligible to win an Amazon Tap! MORE

Certified Workshop Leaders are your internal team members who encourage, support, and inspire others, taking your organization’s service performance to higher levels while bringing your service vision to life. Workshop Leader Certification Program is a proven means to establish this capability inside your organization. With decades of experience building a global network of 2000+ Workshop Leaders, we have developed highly effective UP! Workshop Leader Selection Guidelines. MORE

It has now been about half a year since I moderated my first PSIM workshop. When we first came up with the concept of the workshops, we knew we didn’t want to do the typical roadshow with sales presentations and product demos. Coincidently, the report came out just a few weeks after my first PSIM workshop. One of the great things about the workshop format is it is entirely customizable and flexible. The workshop is 5% presentation and 95% discussion. MORE

Join Ron Kaufman for a full-day “The Secrets of Superior Service” workshop in Mauritius on 30 October 2018. Service Culture build a stronger service culture improve service performance Mauritius public workshops The Secrets of Superior ServiceThis powerful event answers two enormously important questions: 1. How can you continuously IMPROVE SERVICE PERFORMANCE for those you serve inside and outside the company, creating a better experience and more value? MORE

Certified Workshop Leaders are your internal team members who encourage, support, and inspire others, taking your organization’s service performance to higher levels while bringing your service vision to life. Workshop Leader Certification Program is a proven means to establish this capability inside your organization. With decades of experience building a global network of 2000+ Workshop Leaders, we have developed highly effective UP! Workshop Leader Selection Guidelines. MORE

If you missed the workshop we ran for CCW, we recorded a summary for you here. We know that re-watching a 90-minute webinar isn't always easy, so our team went through the highlights in less than 20 minutes. MORE