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VIRTUAL CUSTOMER SERVICE WORKSHOPS

Myra Golden Media

Book Your Virtual Customer Service Workshop Now! Once we agree on your training content, we set a date for live virtual training that includes breakout rooms, online hand-raising, polling questions, and PDF workbooks. Plus, we record the training and hand it over to you to use as you wish.

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Workshop: Unlocking the power of your employees

Concentrix

Workshop: Unlocking the power of your employees Join Concentrix + Webhelp and Apple in person at the Apple office near Penn Station for a hands-on workshop followed by happy hour with drinks and appetizers at Boqueria. Join Us In New York! February 7th at 3:00 PM EST RSVP Here Join Concentrix and Apple Join us […]

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The Things You Never Expect In a Digital Workshop

Myra Golden Media

Digital workshops are super fun and include engaging learning activities, scenarios based on issues you bring, guided small group discussions in virtual breakout rooms, polling questions, and PDF workbooks. I’m facilitating digital workshops on de-escalation, call control, empathy, telephone skills, and more.

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The Can’t-Miss Workshops, Exchanges and Activities for LISTEN 2019

Callminer

CallMiner’s annual speech analytics conference will feature expert speakers, workshops and the latest in artificial intelligence.

Analytics 182
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How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Plan community-specific research.

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Mini Workshop: The 3R De-escalation Method

Myra Golden Media

COVID-19 is making customers more hostile, and you need a strategy for quickly containing the situation and de-escalating the interaction. The 3R Method is battleground tested and easy to use – ideal for when you have to give bad news, enforce a mask requirement, or get an angry customer to calm down and listen to you.

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Behind the Workshop – Filming Week at LinkedIn Learning

Myra Golden Media

After three years, I’m back on set with my team at LinkedIn Learning to record two courses! My mornings start in the chair with celebrity makeup artist/makeup artistry career educator Tania Russell, who makes me feel like a queen!

Education 156