ShepHyken
JULY 15, 2022
This week we feature an article by Michael Becker, founder of Abundance Accelerators , a growth agency for coaches. In 2022, and moving forward, simple fulfillment isn’t enough. I’m in the coaching space so let me dive into what a 10x customer onboarding process may feel like. 10x Treatment for New Clients.
Balto
JUNE 30, 2022
It’s been a few days since Customer Contact Week 2022 in Las Vegas ended, and we’re still buzzing from all the amazing insights and new contacts we made. From the workshops and meetings to the main vendor floor, the space was brimming with energy and enthusiasm. More to Come in 2022. Ben Lazar CMO, Balto. Get a Demo.
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COPC
MARCH 11, 2022
Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. million job openings in the US in February 2022 compared to 6.3 million unemployed persons.
Balto
JUNE 7, 2022
Louis, MO — Balto, the #1 real-time guidance platform for contact centers, today announced its inclusion in the list of Hot Vendors in the 2022 Special Report by Aragon Research, Inc., Vendors selected for the Hot Vendor report are noteworthy, visionary, and innovative. About Balto. Balto guides agents to say the right thing on every call.
Balto
AUGUST 24, 2022
5 Ways to Turn 2022’s AEP Challenges Into 2023’s Opportunities for Greater Success. 2022’s registration was particularly challenging, with consumers facing rising health care prices and less disposable income. Agents should be encouraged to jump on educational opportunities, workshops, certifications, etc.,
TechSee
AUGUST 14, 2023
If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
COPC
OCTOBER 13, 2021
This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Virtual worksites also force vendor managers and outsourced partners to rethink how they train, coach and motivate employees.
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