ChurnZero
AUGUST 12, 2022
We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. on October 12-13, 2022. See the full agenda and secure your seat at BIG RYG 2022. See the full agenda and secure your seat at BIG RYG 2022. Can we get a drumroll, please?
ShepHyken
JULY 15, 2022
In 2022, and moving forward, simple fulfillment isn’t enough. Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. He shares how organizations can gain loyal customers by providing an experience that exceeds expectations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Education Services Group
JULY 5, 2022
I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.
ClearAction
OCTOBER 25, 2022
Account: how managers are accountable for application of CX insights reveals your CXM ROI. 5 CXM competencies are Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, and Operationalized CX Strategy. Applaud: how you celebrate CX progress inspires and rewards all of the above.
CSM Magazine
JULY 19, 2021
This may confuse some people about the due date for taxes in 2022. You could even offer tax preparation workshops to help them learn new deductions and credits they might qualify for. You could hire one tax professional to come in and host a series of workshops leading up to tax time. Remind Them About Important Deadlines.
Nicereply
FEBRUARY 1, 2022
Whether attending a workshop, practicing a new skill regularly, or learning new organizational techniques, everyone has something they can do to be better, if they are allowed the time and space to identify these areas and take them on. Make a commitment to learning in 2022. Review Personal Development Goals. Do a Security Check.
TechSee
AUGUST 14, 2023
If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
Expert insights. Personalized for you.
98 
Let's personalize your content