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CallMiner Product Innovation Series: LISTEN 2022

Callminer

CallMiner's VP of Product Management, Bruce McMahon, talks about highlights from his LISTEN 2022 keynote, including recent innovations and future investments.

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5 Top Customer Service Articles of the Week 2-14-2022

ShepHyken

The year 2022 is all about value-driven CX, and companies are continuously eyeing new technologies that can boost their customer strategies and business decisions. The post 5 Top Customer Service Articles of the Week 2-14-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles of the Week 7-11-2022

ShepHyken

The post 5 Top Customer Service Articles of the Week 7-11-2022 appeared first on Shep Hyken. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles of the Week 8-8-2022

ShepHyken

The post 5 Top Customer Service Articles of the Week 8-8-2022 appeared first on Shep Hyken. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs. Follow on Twitter: @Hyken.

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The US Customer Experience Decision-Makers' Guide 2022-23

Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be.

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Contact Center Pipeline Magazine: Inside Our January 2022 Issue

Contact Center Pipeline

Welcome to 2022 and the January issue of Contact Center Pipeline. We are sharing our board members’ thoughts on what 2022 will bring for our contact centers in Brendan’s article this month, Moving Forward: What Will 2022 Bring for Contact […]. I hope the new year brings much health and happiness.

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Guest Post: Predictions for Customer Behaviors and Digital CX Trends in 2022

ShepHyken

He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. In this article, we will discuss the future of digital Customer Experience, explore some Customer Experience related predictions for 2022, and some trends that can be foreseen in the coming year. .

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Maximizing Productivity in the Contact Center

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers.

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

September 15th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. Customer preference and experience with AI. How organizations are seeing success with implementation. Trends and best practices.

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The State of Customer Success Pt. 1

Together, Vanilla etched out the State of Customer Success in 2022. In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?

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Going to Market Smarter in the New Economy

In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.

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The ABC’s of Recruiting for Gen Z

In 2022, society has fully immersed itself in the web and all it has to offer - and no one more so than those of Generation Z. Take a look around you at any given moment, and somebody is likely surfing the web on their phone.

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The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. The potential ROI when conversational automation is done right.

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How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determining which calls are best for automation. Demonstrating those best use cases. Arming you with insights on how to sell the technology and services to stakeholders, including executives.

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Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

December 8th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT Begin to write conversational content that addresses learning outcomes, avoiding content bloat and cognitive overload. Apply drip feeds in your organization to enhance outcomes. Save your seat today!