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National Customer Service Week 2022!

Myra Golden Media

Join me October 3-7, 2022, to celebrate! When was the last time you celebrated something? Whether it was recently or too long ago, prepare yourself because this is for you: National Customer Service Week!

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Contact Center Pipeline Magazine: Inside Our December 2022 Issue

Contact Center Pipeline

Contact Center Pipeline had a very good 2022. TIS THE SEASON when it is time to reflect and anticipate. That’s what I do as the year comes to an end. I think about what was and what will be. The end of one year and the start of another seems to naturally inspire this.

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CallMiner Product Innovation Series: December 2022

Callminer

CallMiner's VP of Product Innovation, Bruce McMahon, shares highlights from the 2022.12 release in his latest product innovation blog

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How to Celebrate Customer Service Week 2022 (3 Steps)

Myra Golden Media

Download agenda, themes, certificates and more here! Are you still trying to figure out how to celebrate Customer Service Week? After the year and a half your team has pulled your company through, don’t let National Customer Service Week pass without an epic celebration of your front line!

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Drips, Bots, and Blogs: A Non-Traditional Approach to Learning Reinforcement

Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC

Today's work culture requires giving people the ability to control when and where they participate in their professional development. Learn how you can provide valuable, self-directed bites of learning content (and strategies to make that content stick) in this webinar!

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2022 Challenges and Priorities Survey: A Triple Whammy of Challenges!

Contact Center Pipeline

Welcome to the seventh annual challenges and priorities survey results. Last year was “a year like no other;” we couldn’t envision the next 12 months.

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Taking the Leap to Success in 2022

Contact Center Pipeline

So, drawing from the amazing speakers at Centrical’s Success 2022, I […]. Every big leap takes the right timing, careful planning, intention, a clear goal, and focus. And there are many influences at play that ensure a “successful landing.”

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14 Best Customer Service Blogs to Follow in 2022

HelpCrunch

The post 14 Best Customer Service Blogs to Follow in 2022 appeared first on HelpCrunch blog. Learning is crucial to our very existence. Just like our bodies require food to nourish, our minds need information and continued learning to stay nutrient.

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Product News – September 2022

Lumoa

The post Product News – September 2022 appeared first on Lumoa. Here are the improvements we have brought to Lumoa in the past month. Share data with other users. We want everyone to be able to act based on the voice of the customer.

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Customer Service Trends 2022

Voiptime

Thus, the main thing to understand is what the customer service trends in 2022 look like. To be honest, every great idea that could be implemented is already implemented by someone, so the best idea is to track how industry leaders improve their customer service strategies and see how those who create customer service trends in 2022 get advantages and benefits from their inventions.

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

People prefer to learn in their native language, so localizing eLearning helps genuinely engage learners and gives them that much-needed sense of inclusion. In this exclusive webinar with Chris Paxton, learn how to ensure that authentic translation and localization work for your organization!

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Product News – August 2022

Lumoa

The post Product News – August 2022 appeared first on Lumoa. Here are the improvements we have brought to Lumoa in the past month. New improvements to Editing Topics.

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2022 Product Roadmap

Totango

In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. Have you seen what Totango is working on?

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CallMiner product innovation series: Q1 2022

Callminer

Read this blog from VP of Product Management, Bruce McMahon, to learn more about the most recent CallMiner updates across the platform, solutions and teams

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December 2022

Uniphore

The post December 2022 appeared first on Uniphore. Comics

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The State of Customer Experience 2023 Research Report

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone! Download the new report for more CX insights.

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Contact Center Technology Trends 2022

Spearline

So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022? In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%.

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Contact Center Pipeline Magazine: Inside Our April 2022 Issue

Contact Center Pipeline

Did you think in March 2020 that we would still be talking about adjusting to the “new normal” and figuring out the best path forward for our staff and customers in April 2022?

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How Patient Experiences Are Changing in 2022

LiveVox

The post How Patient Experiences Are Changing in 2022 appeared first on Livevox. New Release

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CallMiner Product Innovation Series: October 2022

Callminer

CallMiner's VP of Product Management shares highlights from release 2022.10, including Coach enhancements, new Solutions Catalogue language support, and screen capture ingestion and playback

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Localization: Revolutionize Your Global Content Strategy

Speaker: Zak Haitkin, Localization Manager

From broad communication to eLearning and virtual content distinctions to understanding the unique cultural nuances of a new demographic, there are many factors at play when it comes to localization projects at scale. Join this webinar with localization manager Zak Haitkin to dive into the details!

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CallMiner named a leader in 2022 SPARK Matrix™ for Speech Analytics

Callminer

Learn more about the global market for speech analytics and conversation intelligence within the customer experience in this 2022 SPARK Matrix independent analyst report

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Best Support Content of 2022

Nicereply

Let’s look at the best support content of 2022. This is why we look at the content you liked the most during 2022. In 2022, we devoted more attention to it and we created a special category for it. The Complete Guide to Customer Experience Management in 2022.

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VirtualText App Wins 2022 Excellence Award

VirtualPBX

Today, we are excited to announce that we have been awarded the 2022 TMCnet Teleworking Solutions Excellence Award for our VirtualText App. We are so excited that the VirtualText App has won the 2022 TMCnet Teleworking Solutions Excellence Award. Future of 2022: Remote Work Solutions.

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October 2022 Newsletter

Pipkins

How your company manages absences and staffing beginning in October through December will get your company through 2022 and help you plan for 2023. Some steps to get your company through 2022: Import of each agent’s PTO eligibility for the year. Reflecting on 2022 and Planning for 2023.

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Leveraging Data Analytics to Optimize the Customer Experience

Speaker: Nathan Hart, Mary Kane & Imran Mohammed

Join The Northridge Group for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights to resolve FCR problems, improve Customer Experience, and reduce costs!

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Zendesk Features You Must Know in 2022

kommunicate

Last Updated on September 9, 2022 What is Zendesk used for? The post Zendesk Features You Must Know in 2022 appeared first on Kommunicate Blog.

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2022 Complete Guide to Workforce Engagement Management (WEM)

LiveVox

The post 2022 Complete Guide to Workforce Engagement Management (WEM) appeared first on Livevox. Workforce Optimization

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SaaS Labs Featured On Deloitte’s 2022 Technology Fast 500™

JustCall

SaaS Labs has been selected as a Technology Fast 500 winner for 2022 by Deloitte, debuting at #28 on the list of Bay Area’s top 101 and #151 on the National ranking. In 2021, SaaS Labs raised $17 million in a Series A round followed up by $42 million in Series B in 2022.

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Concentrix Named a Leader in the 2022 IAOP Global Outsourcing 100

Concentrix

The post Concentrix Named a Leader in the 2022 IAOP Global Outsourcing 100 appeared first on Concentrix. 2022 Award News NewsClipExcellence in Customer Experience Merits Inclusion for 15th Year.

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2021 State of Customer Service Experience Report

Consumers are shopping online more now than ever before but find the service experience inadequate. Download The Northridge Group's State of Customer Service Experience report for more insights into the latest customer experience trends.

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Join us at HIMSS 2022

Nuance

It will be great to see the healthcare community come back together at HIMSS 2022 this month. The post Join us at HIMSS 2022 appeared first on What’s next.

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Top 2022 CX Trends That Will Impact Your Holiday Season

Global Response

The post Top 2022 CX Trends That Will Impact Your Holiday Season appeared first on Global Response. Contact Center

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Contact Center Pipeline Magazine: Inside Our June 2022 Issue

Contact Center Pipeline

Remote Work. Work from Home. Work from Anywhere. We have been covering this issue for a while now. Many organizations embraced remote work teams prior to Covid, but what an acceleration we saw!

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Maru Reports BizPulse quarterly study, Q2, 2022

Maru Group

By Kyle Davies| August 3, 2022

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The Ultimate Crash Course in eLearning Visual Design

Speaker: Connie Malamed, Founder of Mastering Instructional Design and Publisher of The eLearning Coach

Well-designed materials can motivate learners, improve comprehension, and assist optimal retention. If you need rapid, easily actionable ways to improve your eLearning and slides, join this session to learn the power principles that will have the biggest impact on your designs.

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Moving Forward: What Will 2022 Bring for Contact Centers?

Contact Center Pipeline

The New Year always brings hope for new beginnings. And there were the signs of that in 2021.

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CallMiner to highlight new Experience Management capabilities and solutions at LISTEN 2022

Callminer

Join us for LISTEN in Miami, Oct. 31 - Nov. 2, to hear about our product roadmap and how we're supporting experience management use cases, including customer, product and brand experience

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September 2022 Newsletter

Pipkins

The Pipkins Family expanded on September 26th, 2022 with another grandson. The post September 2022 Newsletter appeared first on Pipkins. Our !!! NEW !!! Network Operations Center (NOC). This environment provides state of the art monitoring capabilities.

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ChurnZero’s greatest hits of 2022

ChurnZero

To help you sift through it all, we’ve put together a greatest-hits compilation of our most popular content and product releases of 2022. Top ten Customer Success resources of 2022. 5/ 2022 Customer Success leadership study. 10/ BIG RYG 2022 keynote sessions.

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Create Engaging Scenario-Based Training on ANY Budget

Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.

In this webinar, Tim Buteyn of ThinkingKap Learning Solutions will explore how to optimize learner engagement with scenario-based training. You'll learn what makes up scenarios, how they benefit the learner, and why this is important to your organization. You'll also dive into real-world examples across a wide range of budgets and look at how typical training content can be completely transformed.