2022 Related Topics 
Contact Center Pipeline
JANUARY 4, 2022
Welcome to 2022 and the January issue of Contact Center Pipeline. We are sharing our board members’ thoughts on what 2022 will bring for our contact centers in Brendan’s article this month, Moving Forward: What Will 2022 Bring for Contact […]. I hope the new year brings much health and happiness.
ShepHyken
DECEMBER 26, 2022
2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.
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ShepHyken
FEBRUARY 14, 2022
The year 2022 is all about value-driven CX, and companies are continuously eyeing new technologies that can boost their customer strategies and business decisions. The post 5 Top Customer Service Articles of the Week 2-14-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.
Eptica
JANUARY 6, 2023
Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. What can we learn from 2022 as we set out strategies for the year ahead? What can we learn from 2022 as we set out strategies for the year ahead? Published on: January 06, 2023.
Advertiser: Vanilla Forums
Together, Vanilla etched out the State of Customer Success in 2022. In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?
ShepHyken
FEBRUARY 28, 2022
2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. Cx Trends for 2022: Comfort, Creativity, Convergence, Change by Carina Rolley. Here’s what CX teams can prepare for now and deliver on in 2022. Ecommerce Leaders Tell All: 10 Trends and Predictions for 2022 by Namogoo.
Contact Center Pipeline
DECEMBER 2, 2022
Contact Center Pipeline had a very good 2022. That’s what I do as the year comes to an end. I think about what was and what will be. The end of one year and the start of another seems to naturally inspire this. I […].
Advertiser: ZoomInfo
In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.
Advertiser: ZoomInfo
In 2022, society has fully immersed itself in the web and all it has to offer - and no one more so than those of Generation Z. Take a look around you at any given moment, and somebody is likely surfing the web on their phone.
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In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
December 8th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT Begin to write conversational content that addresses learning outcomes, avoiding content bloat and cognitive overload. Apply drip feeds in your organization to enhance outcomes. Save your seat today!
Speaker: Gary Davis, SmartAction CEO
April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. The potential ROI when conversational automation is done right.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determining which calls are best for automation. Demonstrating those best use cases. Arming you with insights on how to sell the technology and services to stakeholders, including executives.
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
November 10th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT The common challenges instructional designers and other learning professionals come across when implementing localization. The best practices you can utilize to ensure a successful and logical translation experience.
Speaker: Brian Morin & Helena Chen from SmartAction
February 23rd, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT How information gathering and authentication in natural language through an AI agent can cut down on AHT and save money on operating costs. What the intelligent front door experience looks like in a live demonstration.
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