2022 Challenges and Priorities Survey: A Triple Whammy of Challenges!

Contact Center Pipeline

Welcome to the seventh annual challenges and priorities survey results. Last year was “a year like no other;” we couldn’t envision the next 12 months.

Congratulations to our 2022 LISTEN UK Award winners!

Callminer

Read this blog to learn more about the 2022 LISTEN Award winners and their achievements After two years, we were back in person at the end of May for our fourth LISTEN UK user conference!

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction.

Contact Center Pipeline Magazine: Inside Our January 2022 Issue

Contact Center Pipeline

Welcome to 2022 and the January issue of Contact Center Pipeline. We are sharing our board members’ thoughts on what 2022 will bring for our contact centers in Brendan’s article this month, Moving Forward: What Will 2022 Bring for Contact […].

2022 Contact Center Buyers' Guide

As contact center needs and pain points have evolved, so have contact center buying processes. This guide focuses on the key areas that contact center leaders should address to help achieve their operational and financial goals, including what questions to ask to drive optimal performance.

3 Takeaways from Field Service USA 2022

TechSee

I was curious to learn what had changed from then to April 2022. Top 3 Ideas that Punctuated April’s FSUSA 2022 Event.

Contact Center Pipeline Magazine: Inside Our April 2022 Issue

Contact Center Pipeline

Did you think in March 2020 that we would still be talking about adjusting to the “new normal” and figuring out the best path forward for our staff and customers in April 2022?

2022 Product Roadmap

Totango

In 2022, we’re upping our game on customer engagement, creating more team collaboration experiences, connecting Totango to more of the tools you use everyday, and supporting your organizational changes and evolution. Have you seen what Totango is working on?

Contact Center Pipeline Magazine: Inside Our June 2022 Issue

Contact Center Pipeline

Remote Work. Work from Home. Work from Anywhere. We have been covering this issue for a while now. Many organizations embraced remote work teams prior to Covid, but what an acceleration we saw!

Must-Have Workflow and Productivity Contact Center Tools for 2022 and Beyond

CCNG

If this is the case for your contact center, the Hire Dynamics’ Contact Center Advisory Council has created a short list of the newest tools – and trends – it has determined will be of best use for contact center operations in 2022 and beyond.

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The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Contact Center Technology Trends 2022

Spearline

So what are the contact center trends for 2022? And, more specifically, what are the contact center technology trends for 2022? In a Gartner poll of customer service and support leaders, respondents said they expected their tech spend to grow substantially in 2022 – up 7.6%.

Moving Forward: What Will 2022 Bring for Contact Centers?

Contact Center Pipeline

The New Year always brings hope for new beginnings. And there were the signs of that in 2021.

2022 Complete Guide to Workforce Engagement Management (WEM)

LiveVox

The post 2022 Complete Guide to Workforce Engagement Management (WEM) appeared first on Livevox. Workforce Optimization

3 Cisco Live 2022 Key Takeaways

MiaRec

Last week, my team and I felt really blessed to be able to go to Cisco Live in Las Vegas for the first time in two years — a sentiment that was felt by many of the other conference participants and echoed by Cisco CEO, Chuck Robbins, when he came on stage for the keynote.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

3 Observations From Field Service Medical 2022

TechSee

Key Insights from Field Service Medical 2022. The post 3 Observations From Field Service Medical 2022 appeared first on TechSee.

June 2022 Newsletter

Pipkins

Our team made it back safely from the SHRM 2022 Conference in New Orleans. The post June 2022 Newsletter appeared first on Pipkins. It's Vacation Time. Summer is here and there are employees needing vacations and PTO.

Top 3 Chatbot Security Vulnerabilities in 2022

Cyara

This article was originally published on Botium’s blog on January 25, 2022, prior to Cyara’s acquisition of Botium. Learn more about Cyara + Botium.

Top 14 AI Chatbot Platforms for Business [2022 edition]

kommunicate

Last Updated on June 9, 2022 What sets your business apart from the competition in the market? The post Top 14 AI Chatbot Platforms for Business [2022 edition] appeared first on Kommunicate Blog.

The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center.

December 2022

Uniphore

The post December 2022 appeared first on Uniphore. Comics

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Q&A recap | 2022 SaaS retention benchmarks

ChurnZero

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey.

How Patient Experiences Are Changing in 2022

LiveVox

The post How Patient Experiences Are Changing in 2022 appeared first on Livevox. New Release

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Network Modernization Planning, 2022 Edition

ConvergeOne

How are we still talking about network modernization in 2022, you might ask? So, what does network modernization mean for you, and what does that look like in 2022? That is a fair question.

How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

In this webinar, our leading experts will walk you through step-by-step to build an ROI for conversational AI.

Concentrix Named a Leader in the 2022 IAOP Global Outsourcing 100

Concentrix

The post Concentrix Named a Leader in the 2022 IAOP Global Outsourcing 100 appeared first on Concentrix. 2022 Award News NewsClipExcellence in Customer Experience Merits Inclusion for 15th Year.

150+ Revealing Customer Service Statistics for 2022

Fonolo

Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. Contact Center Trends 2022. Contact Center Trends 2022. Contact Center Trends 2022. Contact Center Trends 2022. Contact Center Trends 2022.

Join us at HIMSS 2022

Nuance

It will be great to see the healthcare community come back together at HIMSS 2022 this month. The post Join us at HIMSS 2022 appeared first on What’s next.

2022 and the Recipe for CX Success

Anexa

It’s never been more important to map out an action plan for 2022 CX goals. The consumer of 2022 is increasingly aware of rising costs and the importance of getting the most bang for their buck – and outstanding service will keep them coming back to the same brands.

Start Every Conversation with AI: The Front Door for Intelligent Customer Service

Speaker: Brian Morin & Helena Chen from SmartAction

In a typical 6-minute customer service call, only 25% is valued customer interaction. How can you render this process more efficient and give space for the valued interaction to shine? By starting every conversation with AI. Sign up to learn more!

9 Best Customer Success Communities in 2022

Totango

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022.

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25 of the best sales books to hone your skills in 2022

Callminer

Here are 25 of the best sales books that can help you refine your craft in 2022 Even with the aid of technology innovations, being a top-performing sales professional requires skill and finesse.

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Contact Center Pipeline Magazine: Inside Our March 2022 Issue

Contact Center Pipeline

This issue marks our 13th year of publishing Contact Center Pipeline. For many, 13 is an unlucky number. However, for me, 13 represents 13 years of hard work and great accomplishment in providing our readers with timely, expert insights every month.

May 2022 Newsletter

Pipkins

SHRM Annual Conference & Expo 2022. The post May 2022 Newsletter appeared first on Pipkins. In the US – Memorial Day. ­. Decoration Day or Memorial Day as it later came to be known, is recognized on the last Monday of May.

How to Efficiently Transform Your Customer Service Through AI

Speaker: Rana Gujral, CEO at Behavioral Signals

Automation can enhance productivity, management of volume, and leave agents with more energy to focus on meeting customers where they are. But how, exactly? Join Rana Gujral, CEO at Behavioral Signals, to learn the best ways to apply automation most efficiently.

Six Best NPS Software Solutions for 2022

Totango

Six of the Best NPS Software Solutions for 2022. The post Six Best NPS Software Solutions for 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

2022 CX Trends

Working Solutions

Customer experience (CX) has changed the game in marketing, as it encompasses the entire journey a customer receives from your brand. CX is the key differentiator, as customers now base their loyalty on the experience they receive, not the price or product.

Contact Center Pipeline Magazine: Inside Our February 2022 Issue

Contact Center Pipeline

Welcome to the February issue of Contact Center Pipeline. This month, we include a special report on the Biden Administration’s Executive Order on Transforming Federal Customer Experience. Our report explains what to expect and includes comments from several of our industry experts.

CCW 2022: Bigger and Better Than Ever

Balto

It’s been a few days since Customer Contact Week 2022 in Las Vegas ended, and we’re still buzzing from all the amazing insights and new contacts we made. More to Come in 2022. CCW was just a taste of what Balto has in store for 2022. Ben Lazar CMO, Balto.

Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center.