COPC
OCTOBER 13, 2021
This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Based on these insights, three best practices for emerging outsourcing priorities are: Formalizing WFH contracts.
AWS Machine Learning
NOVEMBER 18, 2022
And last but never least, we have exciting workshops and activities with AWS DeepRacer—they have become a signature event! Workshops – Hands-on learning opportunities where, in the course of 2 hours, you’ll be able to build a solution to a problem, understand the inner workings of the resulting infrastructure, and cross-service interaction.
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Cisco - Contact Center
JANUARY 10, 2023
A virtual or onsite workshop is a valuable way to explore top-of-mind use-cases, toolsets, and to get a solid understanding of what is available to get started and drive alignment and momentum across teams.
CCNG
JANUARY 4, 2023
Research Alert: Life is Getting Harder for Agents Our latest contact center agent survey, “State of Agent Experience 2022”, sponsored by eGain and conducted in mid-2022, revealed that the agent experience (AX) is going to get even harder. 63% of the 456 respondents said the customer queries are getting more difficult.
Education Services Group
JULY 5, 2022
I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. After all, aren’t mistakes the best way to learn?
COPC
MARCH 11, 2022
Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Best practices & approaches to reinvent labor policies. million unemployed persons.
COPC
NOVEMBER 5, 2021
These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. These updated contracts reflect the insights and best practices that emerged since the start of the pandemic. has seen our client’s experience. WFH Insights.
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