ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? In this article, we share three Customer Success trends to look out for in 2022: NRR becomes red hot (watch out). The existence of this benchmark shows how far CS has come, but there’s still further to go. Why NRR benchmarks are dangerous. How did you go bankrupt?” Bill asked.

Benchmark 97

Benchmark Metrics Chief Customer Officer Sales 97

CSM Magazine

DECEMBER 16, 2021

Calabrio , the customer experience intelligence company, has been positioned in the top category as an Exemplary vendor in Ventana Research ’s 2022 Value Index on Agent Management. The 2022 report ranks 18 vendors offering products that address the key elements of agent management. Agent Management is critical for two reasons.

Management 52

Management Benchmark Analytics Technology 52

CCNG

JANUARY 4, 2023

Research Alert: Life is Getting Harder for Agents Our latest contact center agent survey, “State of Agent Experience 2022”, sponsored by eGain and conducted in mid-2022, revealed that the agent experience (AX) is going to get even harder. 63% of the 456 respondents said the customer queries are getting more difficult.

Customer Experience 195

Customer Experience Contact Center CCNG Self service 195

AWS Machine Learning

APRIL 22, 2024

For more details on how to create HyperPod clusters, refer to Getting started with SageMaker HyperPod and the HyperPod workshop. Create a VPC, subnets, and a security group Follow the instructions in the Own Account section of the HyperPod workshop. For Amazon Machine Image , choose Microsoft Windows Server 2022 Base.

Scripts 90

Scripts Engineering Management Benchmark 90

Nicereply

FEBRUARY 1, 2022

According to SuperOffice’s Customer Service Benchmark Report , which analyzed the customer service quality of 1,000 companies around the world, 97% of companies don’t even send a follow-up email to customers to find out if they’re satisfied with the response they received, much less solicit feedback in real-time.

Customer Support 97

Customer Support Metrics Feedback Accountability 97

AWS Machine Learning

DECEMBER 16, 2022

You can learn more about Stability AI’s mission and partnership with AWS in the talk of Stability AI CEO at AWS re:Invent 2022 or in this blog post. Finally, we’ll benchmark performance of 13B, 50B, and 100B parameter auto-regressive models and wrap up with future work. Benchmarking performance. 13B parameter GPT-NeoX.

Benchmark 73

Benchmark Engineering APIs Scripts 73

NobelBiz

APRIL 18, 2023

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. Why is benchmarking important? You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52