CSM Magazine

AUGUST 30, 2023

VeChain Overview The history of the currency goes back to 2015 when Sunny Lu and Jay Zhang created this blockchain protocol. ToolChain plays an integral part in the entire project, as this blockchain application platform offers SaaS, PaaS, and BaaS characteristics. They agree HBAR will exceed $0.10 in 2024 and reach $0.20

Finance 52

Finance SaaS Marketing Consulting 52

AWS Machine Learning

OCTOBER 5, 2023

At Uber, he focused on optimizing the public transit network with on-demand SaaS products and shared rides. From 2015–2018, he worked as a program director at the US NSF in charge of its big data program. Before AWS, he worked as a scientist in Uber and Walmart Labs with a major focus on mixed integer optimization.

Scripts 98

Scripts Big data Engineering SaaS 98

aircall

OCTOBER 6, 2022

The Spanish startup ecosystem alone has grown 5x in value since 2015 , resulting in a combined value of €46B billion. With technology as one of the national drivers of economic growth, the speed of digitisation of its companies and the unstoppable rates of investment and adoption of SaaS solutions, it is a suitable ecosystem for Aircall.

SaaS 62

SaaS Education Marketing Technology 62

SmartKarrot

MAY 13, 2020

With the growth of SaaS industry, more and more Product Management teams are wondering as to how they can measure a very important aspect, and potentially the strongest leading indicator of success for SaaS Platforms: User Engagement. This is designed around 4 indices based on which a holistic insight can be obtained.

SaaS 10

SaaS Upselling Analytics Metrics 10

Stratifyd

OCTOBER 16, 2018

Since its founding in 2015, Stratifyd has attracted a total of $36 million in investments. Georgian Partners is a thesis-driven growth equity firm investing in SaaS-based business software companies exploiting applied artificial intelligence, trust and conversational AI. About Georgian Partners.

Customer retention 67

Customer retention Analytics SaaS CRM 67

Revation Systems

JANUARY 5, 2023

2017: The HITRUST Common Security Framework (HITRUST CSF) is a global security and privacy framework that supports organizations with information protection, risk management and regulatory compliance, and earned SOC2 Type 2 certification.

Best practices 62

Best practices Morale B2B SaaS 62

SmartKarrot

JANUARY 15, 2021

The rule of 40 says a lot about the financial health of a SaaS business. The rule plays with two aspects of SaaS or subscription businesses-. SaaS businesses are focused on ARR or MRR growth. In 2015, venture capitalists began to popularize the Rule of 40 as a health check for SaaS companies. Profit Growth.

SaaS 10

SaaS Benchmark Customer centricity Metrics 10

BlueOcean

JUNE 22, 2022

Read on to unpack our recommendations as an outsourcer supporting some of the world’s best brands in verticals from SaaS to travel and tourism. So, what should you ask when you’re addressing contact center technology in your RFP? Technical Resiliency. RFP Question: Describe your technical infrastructure relative to the remote work model.

Contact Center 62

Contact Center Technology outsourcing contact center solutions 62

Kayako

FEBRUARY 4, 2016

For SaaS companies, growth and reducing customer churn is vital for survival. Pacific Crest’s report showed that 33% of SaaS companies ended 2015 with an annual customer churn rate above 15% – well above the acceptable rate of annual churn for SaaS companies, which sits at 7%.

SaaS 48

SaaS Accountability Feedback Sales 48

Genroe

FEBRUARY 18, 2015

CustomerGauge: CEO of SaaS solution CustomerGauge, a platform which helps business retain customers. Wednesday, March 11, 2015 from 7:30 AM to 9:00 AM (AEDT). Presented by. Adam Dorrell. Adam Ramshaw. Genroe: Customer feedback and Net Promoter consultants. When and Where. L32, 1 Market St. Sydney , New South Wales 2000.

B2B 45

B2B SaaS Consulting Consulting 45

Amity

FEBRUARY 9, 2016

In this issue of the SaaS Tattler, we discuss what you can do to retain your customers. • Retain Loyal Customers with these 3 SaaS Renewal Strategies. Unlike traditional business models, for a SaaS business, the customer journey beings with the purchase. But what if your customers aren’t renewing? New reader?

SaaS 60

SaaS Customer retention Education Best practices 60

Talkdesk

MAY 10, 2016

What is there to say about Zuora founder, Salesforce employee #11 and widely recognized SaaS thought leader, Tien Tzuo? Medium || March 10, 2015. Fortune || April 27, 2015. He is an award-winning, well-recognized leader and visionary thinker. Tzuo has been interviewed and published in a variety of outlets over the years.

SaaS 41

SaaS Sales Feedback Marketing 41

Amity

FEBRUARY 24, 2016

In this issue of the SaaS Tattler, we continue our list of Customer Success articles that are certified classics. For inbound marketers, getting to these new leads is considerably more important than gaining more revenue from existing customers, as shown in Hubspot’s State of Inbound 2015 Report. New reader?

Upselling 48

Upselling SaaS Best practices Customer retention 48

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Lisa was most recently Vice President of North America Customer Services at Oracle and has over 20 years of enterprise software and SaaS experience.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

CSM Magazine

NOVEMBER 7, 2018

Priya was awarded New England Entrepreneur of the Year in 2014 and ranked on the 2015 top 100 Entrepreneur list by the Boston Globe. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Prior to Vee24, Priya was most recently Chairman & CEO of Anaqua, Inc.

SaaS 40

SaaS Upselling Chatbots Technology 40

CustomerSuccessBox

MAY 23, 2022

According to LinkedIn’s ‘ 2020 Emerging Jobs Report ’, the Customer Success Specialist role has been ranked: 6th in the US with a 7x increase since 2015. 3rd in Germany with a 15x increase since 2015. There is hardly any exception to the SaaS business in today that has deployed cloud. Cloud more fully embraced by businesses.

Accountability 52

Accountability Marketing Construction Management 52

CustomerSuccessBox

OCTOBER 2, 2019

In adopting these proven approaches, SaaS companies are able to: Provide a simple and structured—yet exploratory—onboarding experience. In 2015, Hubspot conducted a survey amongst users who had churned from a certain email tool within one week of signing up for the service. Let’s take a closer look at each, shall we?

SaaS 88

SaaS Accountability Surveys Customer Experience 88

CSM Magazine

APRIL 5, 2018

Priya was awarded New England Entrepreneur of the Year in 2014 and ranked on the 2015 top 100 Entrepreneur list by the Boston Globe. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. Prior to Vee24, Priya was most recently Chairman & CEO of Anaqua, Inc.

Customer Care 40

Customer Care Chatbots Automotive Average Handle Time 40

ClientSuccess

FEBRUARY 23, 2018

I knew I wanted a used (preferably 2015 or newer and in very good to excellent condition), 6-speed manual transmission with less than 50,000 miles. Even when I eventually found a car that met my success criteria (2015 6-speed manual with less than 15,000 miles and in very good condition), the experience was not great.

Best practices 46

Best practices Customer Experience SaaS Metrics 46

CSM Magazine

AUGUST 10, 2017

The Forrester Report ‘The Insights-Driven Business’ forecasts that insight-driven businesses will grow from $333 billion in revenue in 2015 to $1.2 billion in 2015 —up 12 percent from the previous year. This is a costly mistake. trillion in 2020 — making up an astonishing compound annual growth rate between 27% and 40%.

CRM 40

CRM Advertising Customer centricity SaaS 40

aircall

JUNE 28, 2022

They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. Early 2015, we’re having “OK” traction, but we’re struggling to raise money to accelerate. The last day of 2015 remains mythical. But let’s cut the s**t ??

SaaS 147

SaaS Engineering Metrics Telecommunications 147

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Ultimate Guide to SaaS Customer Success Metrics. I love that; as our clients are successful, we’re successful. Let’s move forward with this week’s blog post!

Best practices 44

Best practices SaaS Employee engagement Metrics 44

Influitive

JUNE 14, 2016

Joe is chatting with Jane over dinner about a scathing review he read on G2 Crowd that panned the exact SaaS his company was on the cusp of implementing. I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015. At their service.

Marketing 60

Marketing SaaS Consulting Consulting 60

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. That figure was up from 33% in 2016 and 26% in 2015. In my previous role, I was the sales enablement coordinator for a high-growth SaaS company.

Sales 75

Sales B2B Outbound sales SaaS 75

AWS Machine Learning

JUNE 16, 2022

Zendesk is a SaaS company that builds support, sales, and customer engagement software for everyone, with simplicity as the foundation. Zendesk has been building ML products since 2015, including Answer Bot , Satisfaction Prediction , Content Cues , Suggested Macros , and many more. This post is co-written with Sowmya Manusani, Sr.

SaaS 122

SaaS Engineering Personalization Enterprise 122

Natalie Petouhof

FEBRUARY 5, 2016

The Telligent Community social software platform— which is available in SaaS, on-premises and now CaaS deployment models—enables customer service and digital marketing organizations within a business to create compelling, online, branded communities for customers, partners and employees to collaborate and engage.

APIs 40

APIs Self service Analytics SaaS 40

ChurnZero

FEBRUARY 4, 2022

So much so that for every 1% increase in revenue retention , a SaaS company’s valuation increases by 12% after five years. Kristen founded The Success League in 2015. You want to stick to the high-level metrics they care about most: retention, expansion, and satisfaction. Customer retention.

Metrics 98

Metrics Consulting Consulting Best practices 98

JivoChat

JULY 20, 2021

More importantly, we’ll teach you how to retain customers with 16 powerful customer retention strategies, which are effective whether you own a SaaS company, e-commerce store, or freelance business. In this post, we’ll reveal why you should start focusing on customer retention and when. Provide Omnichannel Support.

Customer retention 52

Customer retention Gamification Education Self service 52

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. In this selection of stories, you’ll get to know our employees, how they are making a difference in their roles, and the advice they have for women on a similar path.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. In this selection of stories, you’ll get to know our employees, how they are making a difference in their roles, and the advice they have for women on a similar path.

Accountability 98

Accountability Coaching Education Telecommunications 98

TechSee

JANUARY 25, 2023

He rejoined Oracle in November 2020 having previously worked for the company in 2015-16 after the acquisition of TOA Technologies (now Oracle Field Service). Rick has more than 15 years experience in B2B and SaaS software marketing across a diverse group of start-up, growth stage and enterprise companies.

Automotive 41

Automotive Management Enterprise B2B 41

LiveChat

JULY 22, 2016

When you promote SaaS products, a lifetime recurring commission may seem to be much more attractive in a long term. Pinterest disappointed many users by removing the affiliate links in Feb 2015 to bring them back over a year later. You don’t want to promote the business that probably won’t be on the market in a couple of months.

Marketing 47

Marketing Advertising Sales SaaS 47

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. For SaaS companies, in particular, they can expect to increase revenue by $1 billion.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

SmartKarrot

DECEMBER 16, 2021

Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Yet, only 26.2%

Technology 11

Technology Metrics Government SaaS 11

ChurnZero

JUNE 22, 2021

Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. I left and started Glide Consulting and since January of 2015 have been working with the fastest growing SaaS businesses to help them build world-class Customer Success organizations. Customer Operations.

SaaS 92

SaaS Consulting Consulting Sales 92

SmartKarrot

FEBRUARY 7, 2022

Software as a Service (SaaS) is currently the most practical model of software distribution. In any case, the SaaS model is a win-win model that benefits the software vendor as well as the end-user. The efficiency of this model has made SaaS one of the most rapidly developing industries in the world. 360Learning. 360Learning.

SaaS 10

SaaS Real estate B2B Enterprise 10