Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. Senior Account Manager, SYKES Pasewalk ???. Senior Account Manager, SYKES Egypt ???????. Marchela Bozhilova. ” Ariane Eisensee.

Accountability 98

Accountability Coaching Education Telecommunications 98

Sykes

SEPTEMBER 29, 2020

Marchela Bozhilova joined Symphony in 2015 as an associate consultant working on transformation projects — inspiring a change in the way organizations work through automation. Senior Account Manager, SYKES Pasewalk ???. Senior Account Manager, SYKES Egypt ???????. Marchela Bozhilova. ” Ariane Eisensee.

Accountability 98

Accountability Coaching Education Telecommunications 98

CustomerSuccessBox

MAY 23, 2022

According to LinkedIn’s ‘ 2020 Emerging Jobs Report ’, the Customer Success Specialist role has been ranked: 6th in the US with a 7x increase since 2015. 3rd in Germany with a 15x increase since 2015. Higher account ratios 2. More accountability 3. For Individual Contributors. Greater customer expectations 5.

Accountability 52

Accountability Marketing Construction Management 52

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Lisa was most recently Vice President of North America Customer Services at Oracle and has over 20 years of enterprise software and SaaS experience.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

CustomerSuccessBox

OCTOBER 2, 2019

In adopting these proven approaches, SaaS companies are able to: Provide a simple and structured—yet exploratory—onboarding experience. In 2015, Hubspot conducted a survey amongst users who had churned from a certain email tool within one week of signing up for the service. Let’s take a closer look at each, shall we?

SaaS 88

SaaS Accountability Surveys Customer Experience 88

Amity

FEBRUARY 9, 2016

In this issue of the SaaS Tattler, we discuss what you can do to retain your customers. • Retain Loyal Customers with these 3 SaaS Renewal Strategies. Unlike traditional business models, for a SaaS business, the customer journey beings with the purchase. But what if your customers aren’t renewing? New reader?

SaaS 60

SaaS Customer retention Education Best practices 60

aircall

NOVEMBER 3, 2021

Editorial Note: This post was originally shared on March 23, 2015, and has since been updated. As Lincoln Murphy, Customer Success Evangelist at Gainsight, said: “It’s evident that customer success management is a necessary function for subscription-based companies, and especially important for B2B SaaS companies.”. Google Alerts.

CRM 62

CRM SaaS Sales Feedback 62

Amity

FEBRUARY 24, 2016

In this issue of the SaaS Tattler, we continue our list of Customer Success articles that are certified classics. By the time of an upsell, it should come as a natural next step in the customer lifecycle that adds value to the customer account and/or solves an additional problem for the customer that they’ve come across.

Upselling 48

Upselling SaaS Best practices Customer retention 48

ChurnZero

FEBRUARY 4, 2022

So much so that for every 1% increase in revenue retention , a SaaS company’s valuation increases by 12% after five years. Health scores by Account*. Revenue retention by Account. Logo retention by Account. Kristen founded The Success League in 2015. Customer retention.

Metrics 98

Metrics Consulting Consulting Best practices 98

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He helps SaaS companies grow by taking full advantage of the SaaS business model and unique distribution methods this model allows. .

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Ultimate Guide to SaaS Customer Success Metrics. We’re lucky to have this weeks CSM from the Trenches post from Priscilla Zorrilla of 15Five.

Best practices 44

Best practices SaaS Employee engagement Metrics 44

aircall

OCTOBER 25, 2018

Today, sales enablement is a growing area of focus for almost all B2B service providers — especially SaaS companies struggling to differentiate themselves amid stiff competition. That figure was up from 33% in 2016 and 26% in 2015. In my previous role, I was the sales enablement coordinator for a high-growth SaaS company.

Sales 75

Sales B2B Outbound sales SaaS 75

Kayako

JANUARY 7, 2016

We looked back with our best posts from the customer support community in 2015, now we’re looking forward with predictions for 2016. This year the traditional support teams will embrace the elements of how account management is done in a big way. Navsher Puar , Support Team Lead. What are the consequences for 2016?

Customer Support 56

Customer Support Self service Technical Support Consulting 56

CrazyCall

APRIL 9, 2019

Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. In 2016, The Bridge Group expanded their offer with Account Based Revenue services. In 2015, she was one of the judges for the First American Women in Sales Awards. Be flexible.

Sales 133

Sales Consulting Consulting Coaching 133

JivoChat

JULY 20, 2021

More importantly, we’ll teach you how to retain customers with 16 powerful customer retention strategies, which are effective whether you own a SaaS company, e-commerce store, or freelance business. Create a free JivoChat account and provide your customers with a better omnichannel experience. Provide Omnichannel Support.

Customer retention 52

Customer retention Gamification Education Self service 52

LiveChat

JULY 22, 2016

When you promote SaaS products, a lifetime recurring commission may seem to be much more attractive in a long term. Will your visitors be assigned to your affiliate account if they return to the merchant site after several months? You don’t want to promote the business that probably won’t be on the market in a couple of months.

Marketing 47

Marketing Advertising Sales SaaS 47

SmartKarrot

JUNE 12, 2020

At the 2015 conference, Jason Lemkin famously said that “Customer Success is where 90% of the revenue is.” Customer success sales quota will help account managers and the company overall to reach sales quotas, but only if customer success managers help customers achieve the success they want to actualize. .

Sales 10

Sales Upselling Metrics Accountability 10

SmartKarrot

DECEMBER 16, 2021

Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. Did you know that the more a company invests in CX, the more cost-optimized that particular account becomes? To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

Technology 11

Technology Metrics Government SaaS 11

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. Triptease is a SaaS startup based in the United Kingdom.

SaaS 10

SaaS Advertising B2B Transportation 10

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Olist was founded in 2015.

SaaS 10

SaaS Real estate Construction Transportation 10

Help Scout

NOVEMBER 13, 2018

In 2015, we arrived at the somewhat reluctant conclusion that it may be time for Help Scout to explore “doing sales.”. In our opinion, the way other SaaS companies approached sales left a lot to be desired. Jake Borr, Account Executive. “In Zainab Allawala, Account Executive. Ryan Caven, Account Executive.

Sales 44

Sales Accountability Self service Consulting 44