AWS Machine Learning
JUNE 16, 2022
Zendesk is a SaaS company that builds support, sales, and customer engagement software for everyone, with simplicity as the foundation. Zendesk has been building ML products since 2015, including Answer Bot , Satisfaction Prediction , Content Cues , Suggested Macros , and many more. This post is co-written with Sowmya Manusani, Sr.
ChurnZero
FEBRUARY 4, 2022
Customer Success Metrics that Your Investors and Board Care About. In this article, we share Kristen’s best advice on how you can use metrics to reframe your customer stories, so they’re primed for investor engagement. What metrics do investors care about? What metrics do your investors and board care about?
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aircall
JUNE 28, 2022
By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more. Early 2015, we’re having “OK” traction, but we’re struggling to raise money to accelerate. The Takeoff.
Kayako
MARCH 21, 2022
One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. A strategy based on five fundamental vectors is vital for the highly competitive fields of telecom, health care, SaaS, eCommerce, and more. Let’s look at the five critical features a little more closely.
SmartKarrot
JANUARY 18, 2022
SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.
Kayako
DECEMBER 31, 2015
2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. A lot of posts have centered around studying the very metrics that you should consider in building your self-service tools, and studying the metrics of how you use your helpdesk.
CustomerSuccessBox
JUNE 15, 2020
Not a single person in 2015 answered “Where do you see yourself in 5 years” correctly. As we all know, Customer Success will play a crucial role in driving the SaaS industry forward during these tough times. instead of focusing only on KPIs and metrics it’s important to make the customer successful.
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