aircall

NOVEMBER 3, 2021

Editorial Note: This post was originally shared on March 23, 2015, and has since been updated. As Lincoln Murphy, Customer Success Evangelist at Gainsight, said: “It’s evident that customer success management is a necessary function for subscription-based companies, and especially important for B2B SaaS companies.”. Brandwatch.

CRM 62

CRM SaaS Sales Feedback 62

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Feedback on Chorus.ai Pros Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Lisa was most recently Vice President of North America Customer Services at Oracle and has over 20 years of enterprise software and SaaS experience.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

MAY 23, 2022

According to LinkedIn’s ‘ 2020 Emerging Jobs Report ’, the Customer Success Specialist role has been ranked: 6th in the US with a 7x increase since 2015. 3rd in Germany with a 15x increase since 2015. There is hardly any exception to the SaaS business in today that has deployed cloud. Cloud more fully embraced by businesses.

Accountability 52

Accountability Marketing Construction Management 52

Natalie Petouhof

SEPTEMBER 1, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Predictive analytics identify known attributes and reveal previously unknown attributes that drive customer success.

Sales 40

Sales Management Advertising Analytics 40

Natalie Petouhof

FEBRUARY 5, 2016

The Telligent Community social software platform— which is available in SaaS, on-premises and now CaaS deployment models—enables customer service and digital marketing organizations within a business to create compelling, online, branded communities for customers, partners and employees to collaborate and engage.

APIs 40

APIs Self service Analytics SaaS 40

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. He rejoined Oracle in November 2020 having previously worked for the company in 2015-16 after the acquisition of TOA Technologies (now Oracle Field Service).

Automotive 41

Automotive Management Enterprise B2B 41

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. For SaaS companies, in particular, they can expect to increase revenue by $1 billion. Additionally, upwards of 40% of all data analytics projects will relate to an aspect of customer experience.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

SmartKarrot

JANUARY 25, 2022

Germany is one of the top hubs for SaaS companies in Europe. The SaaS industry has seen tremendous growth in the past couple of years in Germany. So many SaaS startups have cropped up in the market in the past few years, and seeing their growth traction, it is tough to choose one over the other. Headquarter: Berlin, Germany.

SaaS 10

SaaS Banking Marketing Chatbots 10

SmartKarrot

JANUARY 20, 2022

Software-as-a-Service (SaaS) businesses use a cloud-based technology distribution model to deliver software. The SaaS market is at the heart of several creative, high-growth businesses in the UK and worldwide. We have profiled a list of the top 25 SaaS companies in the UK. Triptease is a SaaS startup based in the United Kingdom.

SaaS 10

SaaS Advertising B2B Transportation 10

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Olist was founded in 2015.

SaaS 10

SaaS Real estate Construction Transportation 10

SmartKarrot

JANUARY 28, 2022

The nation has produced 2,000 startups in the past decade, and a majority of these start-ups have been SaaS-driven. This has helped us come up with the list of the top 25 SaaS companies in Israel. Binah AI is one of a kind SaaS-based startup founded in Israel. Founded in: 2015. Founded in: 2015. Founded in: 2015.

SaaS 10

SaaS Enterprise Analytics Big data 10