Kayako

FEBRUARY 4, 2016

For SaaS companies, growth and reducing customer churn is vital for survival. Pacific Crest’s report showed that 33% of SaaS companies ended 2015 with an annual customer churn rate above 15% – well above the acceptable rate of annual churn for SaaS companies, which sits at 7%.

SaaS 48

SaaS Accountability Feedback Sales 48

ProProfs Blog

AUGUST 21, 2020

According to a report , the top 10 companies in the Global Empathy Index 2015 generated 50% more earnings compared to the bottom 10. You can float surveys across your team members and customers and leverage their valuable feedback for overall improvement. If yes, then has any business benefited from it?

Sales 158

Sales Morale Personalization Scripts 158

Amity

FEBRUARY 9, 2016

In this issue of the SaaS Tattler, we discuss what you can do to retain your customers. • Retain Loyal Customers with these 3 SaaS Renewal Strategies. Unlike traditional business models, for a SaaS business, the customer journey beings with the purchase. But what if your customers aren’t renewing? New reader?

SaaS 60

SaaS Customer retention Education Best practices 60

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

OCTOBER 2, 2019

In adopting these proven approaches, SaaS companies are able to: Provide a simple and structured—yet exploratory—onboarding experience. In 2015, Hubspot conducted a survey amongst users who had churned from a certain email tool within one week of signing up for the service. Let’s take a closer look at each, shall we?

SaaS 88

SaaS Accountability Surveys Customer Experience 88

Amity

FEBRUARY 24, 2016

In this issue of the SaaS Tattler, we continue our list of Customer Success articles that are certified classics. For inbound marketers, getting to these new leads is considerably more important than gaining more revenue from existing customers, as shown in Hubspot’s State of Inbound 2015 Report. New reader?

Upselling 48

Upselling SaaS Best practices Customer retention 48

JivoChat

JULY 20, 2021

More importantly, we’ll teach you how to retain customers with 16 powerful customer retention strategies, which are effective whether you own a SaaS company, e-commerce store, or freelance business. You can collect customer feedback with a survey or by conducting user testing and focus groups with your customers.

Customer retention 52

Customer retention Gamification Education Self service 52

CSM Magazine

AUGUST 10, 2017

The Forrester Report ‘The Insights-Driven Business’ forecasts that insight-driven businesses will grow from $333 billion in revenue in 2015 to $1.2 What used to be perceived as customer survey spam can now be really engaging and help brands to grow relationships. billion in 2015 —up 12 percent from the previous year.

CRM 40

CRM Advertising Customer centricity SaaS 40

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. For SaaS companies, in particular, they can expect to increase revenue by $1 billion. Survey your customers for employee feedback.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

ClientSuccess

NOVEMBER 3, 2017

Priscilla has been a Customer Success Manager for 15Five since January 2015, with a background as both an Account Executive and National Sales. Ultimate Guide to SaaS Customer Success Metrics. I love that; as our clients are successful, we’re successful. Let’s move forward with this week’s blog post!

Best practices 44

Best practices SaaS Employee engagement Metrics 44

Influitive

JUNE 14, 2016

Joe is chatting with Jane over dinner about a scathing review he read on G2 Crowd that panned the exact SaaS his company was on the cusp of implementing. I was first introduced to the concept of the Servant Leader by community engagement maven Phoebe Venkat during a talk she did at a conference in 2015. At their service.

Marketing 60

Marketing SaaS Consulting Consulting 60

JivoChat

MARCH 13, 2019

In fact, in an Upwork Future Workforce Report , many of the 1,000 hiring managers surveyed said that they expect up to 38% of their full-time staff to be working remotely in the next decade. In 2015, 23% of employees reported doing some of their work remotely , up from 19% in 2003, Bureau of Labor Statistics data shows. Our Experience.

Transportation 45

Transportation SaaS Surveys Management 45

ChurnZero

FEBRUARY 4, 2022

So much so that for every 1% increase in revenue retention , a SaaS company’s valuation increases by 12% after five years. Customer satisfaction can be measured using both quantitative data – such as formal surveys including NPS® , CSAT, and CES – and qualitative data – such as CSM sentiment. Customer retention.

Metrics 98

Metrics Consulting Consulting Best practices 98

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. Wingman is Best-suited for: Wingman is ideally suited for SaaS companies selling to other businesses. However, post-pandemic many Gong competitors have come to the fore.

Sales 52

Sales Coaching CRM Contact center software 52

Help Scout

NOVEMBER 13, 2018

In 2015, we arrived at the somewhat reluctant conclusion that it may be time for Help Scout to explore “doing sales.”. In our opinion, the way other SaaS companies approached sales left a lot to be desired. We run an NPS survey on our sales process every month and currently have a sales NPS score of 80.

Sales 44

Sales Accountability Self service Consulting 44