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Philosophies to Improve Your Customer Experience in 2015

Beyond Philosophy

The post Philosophies to Improve Your Customer Experience in 2015 appeared first on Beyond Philosophy. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

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5 Must-Read Research Reports on the Customer Experience in 2015

Callminer

Customer experience isn’t just important in 2015 – it’s critical. CallMiner’s latest blog highlights 5 must-read research reports on CX this year.

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16 Omnichannel Customer Care Tips For Holiday 2015

Vcaretec

One of the pillars of holiday customer care in 2015 is omnichannel support. Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media.

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7 Signs of Decline for the CX Movement in 2015

Beyond Philosophy

The post 7 Signs of Decline for the CX Movement in 2015 appeared first on Beyond Philosophy. Colin is an international author of four bestselling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Top 10 Posts of 2015

Contact Center Pipeline

As 2015 comes to a close, we’d like to look back at our 10 most popular posts of the year. It has been an exciting year at Pipeline with the launch of our blog. Do Frontline Agents Receive Enough Ongoing Training? We asked that question in a recent poll on Contact Center Training. The majority […].

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SWPP: 2015 WFM Pro of the Year Winner & Finalists Share Tips & Nightmares

Contact Center Pipeline

More tips, news and notes from the 2015 SWPP Annual Conference, Day 3: I was fortunate enough to grab some time with the winner and three finalists of the SWPP 2015 Workforce Management Professional of the Year Award to find out their best WFM tips and their worst WFM nightmares. Each had great insights and […].