ShepHyken
OCTOBER 11, 2019
As a reader of Shep’s blog, I’ll assume you know you’re in the people business. To give you a sense of the speed of changing customer preferences, I will harken back to 2008 when McGraw-Hill published my book The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company.
ShepHyken
MAY 26, 2017
seconds in 2008 with a mind boggling 19.19 The post Guest Blog: In the CX world, tracking these metrics is a way of life! As much as success is about dreaming big, the path towards it is all about setting precise targets to hit or even surpass. Usain Bolt bettered his own 200 meters world record of 19.30 seconds in 2009!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
kommunicate
JULY 1, 2023
That is a large market share, for an operating system, with a launch happening exactly 15 years ago, in September 2008. The post A Guide to Implementing Speech-to-Text Support in Android appeared first on Kommunicate Blog. Android has a market share of approximately 72% of all mobile operating systems globally.
Beyond Philosophy
JULY 19, 2018
Thaler and Sunstein, 2008, 2009). New Haven: Yale University Press, 2008. And … these behavioral tendencies toward doing nothing will be reinforced if the default option comes with some implicit or explicit suggestion that it represents the normal or even the recommended course of action.” < [link] > Thaler, Richard H.,
Beyond Philosophy
OCTOBER 23, 2017
In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. If you enjoyed this blog, you might also like these: Changing Customer Behavior with a Little Nudge. We May All Be Different BUT We Are All Irrational!
Beyond Philosophy
DECEMBER 6, 2018
The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign. Carville was talking to the team at the time to help them focus on the key messages for Clinton’s campaign.
ShepHyken
JANUARY 22, 2018
If it’s a “no” I immediately have a subject for another blog post. Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers. (LiveChat) There are numerous of situations outside of work when customer service leads the prime. I hope you’ll learn from them.
Expert insights. Personalized for you.
242 
Let's personalize your content