JustCall
MAY 14, 2020
But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?
JustCall
MAY 14, 2020
But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?
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Beyond Philosophy
DECEMBER 6, 2018
The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. I decided that for people working in Customer Experience, we needed a way to stay on message, too. So, I am going to share with you some vital statistics about Customer Experience and how they deliver ROI because let’s face it, it’s about the ROI, Stupid.
ijgolding
MAY 11, 2016
I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. It was very real.
Lumoa
JUNE 14, 2023
In this blog post, we’ll answer all these questions and more. Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. Or, more terrifyingly, when it’s plummeting into negative territory? Well, not so fast.
ijgolding
OCTOBER 21, 2014
At a time when even Ryanair CEO, Michael O’Leary, has publicly linked improving the customer experience with improving financial performance, we are possibly living in the most customer centric society ever (that may be a subject for a future blog post!). Time and Effort. Now that would be nice!
PeopleMetrics
OCTOBER 22, 2015
You can subscribe to our blog for more insights. If you're after more answers, you can also check out our Voice of the Customer FAQ page, which answers common questions about customer experience improvement: * * *. Paris Novembre 2008. Want to learn more? Image Credits: Yellow Bow-Broken Heart… The Break Up.
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