Teleopti Pro Certified for Windows Server 2008 R2

teleopti

Teleopti´s Telecom Expense Management solution Teleopti Pro, Version 7, has been tested and meets the criteria for the Certified for Windows Server 2008 R2 program

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights

Clarabridge

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge. Day 2 of our tenth annual C3 Conference started off with a walk down memory lane.

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The Transparent Customer Experience: how measurement can benefit both company & customer

ijgolding

I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. Since 2008, business related ‘horror stories’ continue to shock consumers – from Tesco, to Mitsubishi.

Meet Human Numbers: Our July 2020 Sponsor Wall of Fame Honoree

Contact Center Pipeline

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name: Human Numbers CEO/Founder: Tiffany LaReau, Certified Workforce Manager & Owner When founded: 2008 Describe your company: We create forecasts, generate schedules and develop staffing models for all kinds of contact centers.

Publisher’s Message: A Decade of Pipeline

Contact Center Pipeline

In November 2008, the idea of creating a magazine for the contact center industry was born. I had left my job after a number of years in the industry working on training, membership, consulting and publications. My husband Steve and I had sold our family home, purchased a 46-foot Cheoy Lee Trawler and we were […]. Featured

Contact Center Pipeline Magazine: Inside Our March 2017 Issue

Contact Center Pipeline

This all started 8 years ago… in March 2008. It was a 24-page issue. We had 3 sponsors… and not many more subscribers than that!! We built a Web site with no content and a database with no subscribers. Shucks… we had more people on our team than we did subscribers! You know the one […]. Inside The Issue

Monetized Net Promoter®—Tying Revenue to NPS®

CustomerGauge

These two methods were previously introduced as part of the Net Promoter Operating Model in the 2008 book Answering the Ultimate Question. In the past, many companies have employed a “heritage Net Promoter” model. This model provides steps for measuring customer feedback and acting to quickly close the loop. In our recent white paper, Next-Generation […]. The post Monetized Net Promoter®—Tying Revenue to NPS® appeared first on CustomerGauge.

Amazing Business Radio: Nate Spears

ShepHyken

In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else. Nate Spears on Providing Exceptional Customer Service. in the Digital Age. Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional customer service.

Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience

ShepHyken

To give you a sense of the speed of changing customer preferences, I will harken back to 2008 when McGraw-Hill published my book The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company. From those humble beginnings, Chesky and Gebbia partnered with their friend Nathan Blecharcyzk to streamline the web platform and officially launch Airbnb in 2008.

Teleopti and METCO Strengthen Long-Term Strategic Partnership in Kuwait

teleopti

It was in 2008, that Hossam Amer, Business Manager at Teleopti at the time, sealed Teleopti’ s first deal with METCO, marking the beginning of a long-lasting collaboration A long-term successful partnership is a must-celebrate occasion, especially when this partnership has paved the way for a series of successful business achievements.

Waiting On Hold A Minute Too Long

Jacada

After 9 minutes and no service I gave up and hung up ”, complained a customer on a Yahoo forum way back in 2008, and she’s not the only one, especially with the rise of social media. “I was asked, ‘Could you hold a moment?’ No one likes to be put on hold. Read More. Jacada Blog

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Amazing Business Radio: Daniel Ramsey

ShepHyken

He founded the company during the 2008 recession to help companies worldwide restructure to a remote workspace. Working Remotely in Times of Crisis. How to Stay Productive and Deliver Amazing Customer Experiences from Far Away. Shep Hyken interviews Daniel Ramsey, CEO of MyOutDesk. They discuss strategies for adapting to a remote workforce without sacrificing productivity, connection or the customer experience. Top Takeaways: These are strange and unprecedented times.

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Banking Industry: Staying Ahead of Regulations

Northridge Group

In May 2018, the White House administration signed a piece of bi-partisan legislation that rolled back banking regulations passed in response to the 2008 financial crisis, most notably relaxing some of the Dodd-Frank requirements. The legislation came with mixed reviews – some lawmakers agree it provides necessary relief, especially for smaller financial institutions, while critics contend that the deregulation measures leave the system vulnerable to risk and financial instability.

Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers. For the past decade, they have been providing customers with cutting-edge services at affordable prices. How we helped?

Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers. For the past decade, they have been providing customers with cutting-edge services at affordable prices. How we helped?

Temple Turmeric

OctopusTech

Temple Turmeric is an NYC based company whose founder Daniel Sullivan discovered the transformative power of the whole root organic turmeric while on a trip to Hawaii in 2008. His company currently manufactures and exports this drinkable form of turmeric. Octopus Tech, our e-commerce development company was asked to work with Temple Turmeric to develop an e-commerce store for its various organic drinkable turmeric products. Platform. WordPress, WooCommerce. Category. UI Design. Web Design.

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Temple Turmeric

OctopusTech

Temple Turmeric is an NYC based company whose founder Daniel Sullivan discovered the transformative power of the whole root organic turmeric while on a trip to Hawaii in 2008. His company currently manufactures and exports this drinkable form of turmeric. Octopus Tech, our e-commerce development company was asked to work with Temple Turmeric to develop an e-commerce store for its various organic drinkable turmeric products. Platform. WordPress, WooCommerce. Category. UI Design. Web Design.

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Be as Easy as Ordering a Pizza

ShepHyken

In 2008 Domino’s was struggling and their brilliant leadership turned the company around. Back in my college days, I remember how easy it was at 11:00 at night, while studying for a test the next day, to order a pizza from Domino’s. I just picked up the phone and in less than thirty minutes, it was delivered. Today I do the same thing. I pick up the phone and order a pizza – but I don’t have to… pick up the phone. Technology has taken us to a new level of pizza ordering.

Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020

CSM Magazine

Founded in 2008, we are devoted to enabling enterprises to change the way they change. Enterprise digital transformation consultancy ECS today announced a cluster of contact centre transformation engagements with some of the UK’s leading organisations.

How will your firm capture new customers during this window of opportunity?

TLC Associates

Tuesday’s cut, which lowered the federal-funds rate to a range between 1% and 1.25%, is the first to occur in between a scheduled policy meeting since the 2008 financial crisis.”. “The Federal Reserve cut its benchmark rate by a half percentage point on Tuesday morning, delivering a booster shot to stem potential economic disruptions from the spreading coronavirus epidemic.

Part 3: Helping Companies Build Stronger Customer Relationships

Team Support

About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support. In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution.

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Guest Post: When You Need to Scale Up Customer Service… But Your AI Just Doesn’t Quite Cut it Yet

ShepHyken

Back in 2008, he was inspired by his own time-management struggles to find a better way to help agents leverage their time & energy, and created MyOutDesk to provide a trusted, reliable solution to the office administration, marketing & prospecting tasks that every agent has – but most lack the time to focus on. This week we feature an article by Daniel Ramsey, founder and CEO of MyOutDesk.

8 Key Stats to Prove Customer Experience Delivers ROI

Beyond Philosophy

The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign. Carville was talking to the team at the time to help them focus on the key messages for Clinton’s campaign. I decided that for people working in Customer Experience, we needed a way to stay on message, too.

Part 2: Helping Companies Build Stronger Customer Relationships

Team Support

About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support. In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution.

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Make This Small Change For Big Results

Beyond Philosophy

Thaler and Sunstein, 2008, 2009). New Haven: Yale University Press, 2008. We all have a Status Quo Bias when it comes to decision making. Also called Status Quo Inertia, the Status Quo Bias is our preference to keep things the same or maintaining a previous decision. Your customers have one, too, and you can use it to get them to do what you want in your Customer Experience.

Is Trust Really an Emotion? Generally,Yes…And It Is Critical In Customer-Supplier Relationship…Just Ask Banks!

Beyond Philosophy

Since the financial meltdown of 2008, many have been singled out for charging excessive fees (which is often, as well, a surrogate for service-related issues). Since 2008, the rate of big and large regional bank defection has been increasing while, at the same time, less exposed small banks and credit unions have seen rates of customer acquisition go up and defection rates decline. In classic psychological terms, trust is considered more a ‘feeder’ of emotion.

What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. The 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act introduced in response to the 2008 financial crisis authorized the creation of the NFPB which came into operation the following year. Consumer Financial Protection Bureau Definition.

[Webinar] Measuring Customer Effort: How to stop relying on post-call surveys and start listening for it instead

Tethr

In 2008, the research team at CEB (now Gartner) surfaced a new measure, the Customer Effort Score (CES), that would change the way CX leaders evaluated the impact of customer service interactions on customer loyalty. Over the following years, the metric itself would be revised as companies adopted CES and started to leverage it to drive change in their customer experience.

Agents make it possible to support a life-saving cause

Liveops

Since 2008, Liveops has supported SU2C’s biannual fundraising telethon by speaking with donors and processing donations. Each day someone’s life is touched in some way by cancer. Too many of us have lost loved ones to the disease but one organization, Stand Up To Cancer (SU2C) , is 100% dedicated to changing this worldwide epidemic and Liveops is honored to have been a part of their efforts.

The Force Within

ShepHyken

I wrote about this in my book The Cult of the Customer (Wiley 2008), and the example I used was that of an airline employee. I’m often asked, “How many people in an organization does it take to create a culture focused on Customer Amazement?” The short answer is: all of them. But, the process has to start somewhere. Usually it’s at the top with leadership. But sometimes it can come from someone inside the organization at a different level. I refer to that person as The Force Within.

Amazing Business Radio: Adam Dorrell

ShepHyken

About: Adam Dorrell started CustomerGauge in 2008 to help companies solve the problem of retaining customers. Adam Dorrell on How to Monetize the Net Promoter Score. How do you use the Net Promoter Score® to retain your customers? How can you make money by understanding the numbers behind this survey? How can you sell the C-Suite on the benefits of investing in Customer Retention? Shep Hyken interviews Adam Dorrell, the CEO and co-founder of CustomerGauge.

Who Tweeted It First: Customer Success Edition

Amity

— Matthew Pennell (@matthewpennell) February 11, 2008. — ATS Jobs (@atsjobs) June 11, 2008. — Yusuke FUJISAWA (@yusukef) July 3, 2008. — Kissmetrics (@Kissmetrics) December 23, 2008. — Jeff Newfeld (@jeffnew) December 15, 2008. — Markus Angermeier (@kosmar) April 8, 2008. Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc.

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5 Top Customer Service Articles For the Week of January 22, 2018

ShepHyken

Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani.

SimpleBills makes their customer service experience complete with Talkdesk

Talkdesk

Founded in 2008, SimpleBills got its start when two college roommates saw the need for a utility bill-splitting service. I used to live with roommates throughout most of college. Because of the high cost of living in the Bay Area, I always shared a place with at least two friends. Managing the utility bills was always a chore – who’s name will it be under, how much do we each owe, when is the money due, etc.

Guest Post: Why Anecdotal Customer Feedback is Dangerous

ShepHyken

He founded Convince & Convert in 2008, and it is his fifth multi-million dollar venture. This week we feature an article by Jay Baer , founder of Convince & Convert. He shares insight on gaining and interpreting customer feedback. Editor’s note: This post was originally published on Jay Baer’s site, Convince & Convert. Customer feedback is a gift. I believe that. I wrote a whole book about it called Hug Your Haters.

Future Of Marketing Wins A Nobel Prize!

Beyond Philosophy

In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. When Richard Thaler of the University of Chicago was awarded the Nobel Prize in economic science earlier this month, he said he’d try to spend his $1.1 million prize “as irrationally as possible.”. That gave me a chuckle, because Thaler is a pioneer in studying the role that irrational human nature plays in economic decisions.

Guest Blog: In the CX world, tracking these metrics is a way of life!

ShepHyken

seconds in 2008 with a mind boggling 19.19 This week we feature an article by Bikash Mohanty about how important customer experience metrics are to your business. Companies that track and measure their customer service have a competitive advantage. They know when they are doing a great job, and more importantly, they know when they aren’t. Shep Hyken. As much as success is about dreaming big, the path towards it is all about setting precise targets to hit or even surpass.

Part 1: Helping Companies Build Stronger Customer Relationships

Team Support

About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support. In November of this year, CIO Review will feature TeamSupport as a Top 20 CRM Solution.

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Customer Service Fast Facts

TMP Direct

Contact Center Satisfaction Index for 2008, published by the CFI Group] “We spend up to 10% more for the same product with better service.” Contact Center Satisfaction Index for 2008, published by the CFI Group] A mere 8 percent of customers see their experiences as “superior” in contrast to 80 percent of companies that believe they are delivering superior service. Customer Service Fast Facts. Loss of customer loyalty: “Contact centers leave 18% of customers with unresolved issues.

ECS Creates Amazon Connect Contact Centre for South East Water in Just Two Weeks

CSM Magazine

Founded in 2008, we are devoted to enabling enterprises to change the way they change. Enterprise digital transformation consultancy and IT services firm ECS has helped South East Water (SEW) achieve business continuity for its 2.2 million customers during the Covid-19 pandemic.