Teleopti Pro Certified for Windows Server 2008 R2

teleopti

Teleopti´s Telecom Expense Management solution Teleopti Pro, Version 7, has been tested and meets the criteria for the Certified for Windows Server 2008 R2 program

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights

Clarabridge

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge. Day 2 of our tenth annual C3 Conference started off with a walk down memory lane.

The Transparent Customer Experience: how measurement can benefit both company & customer

ijgolding

I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot.

Publisher’s Message: A Decade of Pipeline

Contact Center Pipeline

In November 2008, the idea of creating a magazine for the contact center industry was born. I had left my job after a number of years in the industry working on training, membership, consulting and publications.

What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

Consumer Financial Protection Bureau Definition The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry.

Banking Industry: Staying Ahead of Regulations

The Northridge Group

In May 2018, the White House administration signed a piece of bi-partisan legislation that rolled back banking regulations passed in response to the 2008 financial crisis, most notably relaxing some of the Dodd-Frank requirements.

Amazing Business Radio: Nate Spears

ShepHyken

In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else. Nate Spears on Providing Exceptional Customer Service. in the Digital Age.

Teleopti and METCO Strengthen Long-Term Strategic Partnership in Kuwait

teleopti

It was in 2008, that Hossam Amer, Business Manager at Teleopti at the time, sealed Teleopti’ s first deal with METCO, marking the beginning of a long-lasting collaboration A long-term successful partnership is a must-celebrate occasion, especially when this partnership has paved the way for a series of successful business achievements.

Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers.

Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers.

Temple Turmeric

OctopusTech

Temple Turmeric is an NYC based company whose founder Daniel Sullivan discovered the transformative power of the whole root organic turmeric while on a trip to Hawaii in 2008.

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Temple Turmeric

OctopusTech

Temple Turmeric is an NYC based company whose founder Daniel Sullivan discovered the transformative power of the whole root organic turmeric while on a trip to Hawaii in 2008.

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Waiting On Hold A Minute Too Long

Jacada

After 9 minutes and no service I gave up and hung up ”, complained a customer on a Yahoo forum way back in 2008, and she’s not the only one, especially with the rise of social media. “I was asked, ‘Could you hold a moment?’ No one likes to be put on hold. Read More. Jacada Blog

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Be as Easy as Ordering a Pizza

ShepHyken

In 2008 Domino’s was struggling and their brilliant leadership turned the company around. Back in my college days, I remember how easy it was at 11:00 at night, while studying for a test the next day, to order a pizza from Domino’s.

8 Key Stats to Prove Customer Experience Delivers ROI

Beyond Philosophy

The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign.

Make This Small Change For Big Results

Beyond Philosophy

Thaler and Sunstein, 2008, 2009). New Haven: Yale University Press, 2008. We all have a Status Quo Bias when it comes to decision making. Also called Status Quo Inertia, the Status Quo Bias is our preference to keep things the same or maintaining a previous decision.

Agents make it possible to support a life-saving cause

Liveops

Since 2008, Liveops has supported SU2C’s biannual fundraising telethon by speaking with donors and processing donations. Each day someone’s life is touched in some way by cancer. Too many of us have lost loved ones to the disease but one organization, Stand Up To Cancer (SU2C) , is 100% dedicated to changing this worldwide epidemic and Liveops is honored to have been a part of their efforts.

Who Tweeted It First: Customer Success Edition

Amity

— Matthew Pennell (@matthewpennell) February 11, 2008. — ATS Jobs (@atsjobs) June 11, 2008. — Yusuke FUJISAWA (@yusukef) July 3, 2008. — Kissmetrics (@Kissmetrics) December 23, 2008. — Jeff Newfeld (@jeffnew) December 15, 2008.

SaaS 70

The Force Within

ShepHyken

I wrote about this in my book The Cult of the Customer (Wiley 2008), and the example I used was that of an airline employee. I’m often asked, “How many people in an organization does it take to create a culture focused on Customer Amazement?” The short answer is: all of them.

Amazing Business Radio: Adam Dorrell

ShepHyken

About: Adam Dorrell started CustomerGauge in 2008 to help companies solve the problem of retaining customers. Adam Dorrell on How to Monetize the Net Promoter Score. How do you use the Net Promoter Score® to retain your customers?

Is Trust Really an Emotion? Generally,Yes…And It Is Critical In Customer-Supplier Relationship…Just Ask Banks!

Beyond Philosophy

Since the financial meltdown of 2008, many have been singled out for charging excessive fees (which is often, as well, a surrogate for service-related issues). Since 2008, the rate of big and large regional bank defection has been increasing while, at the same time, less exposed small banks and credit unions have seen rates of customer acquisition go up and defection rates decline. In classic psychological terms, trust is considered more a ‘feeder’ of emotion.

Future Of Marketing Wins A Nobel Prize!

Beyond Philosophy

In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. When Richard Thaler of the University of Chicago was awarded the Nobel Prize in economic science earlier this month, he said he’d try to spend his $1.1

5 Top Customer Service Articles For the Week of January 22, 2018

ShepHyken

Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Why focusing on CX is key at times of change

Eptica

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China

Guest Blog: In the CX world, tracking these metrics is a way of life!

ShepHyken

seconds in 2008 with a mind boggling 19.19 This week we feature an article by Bikash Mohanty about how important customer experience metrics are to your business. Companies that track and measure their customer service have a competitive advantage.

MiFID II: What Do You Need to Know?

Avaya

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. million for their inaccuracies between 2006 and 2008.

National Customer Service Week Hero for Thursday

Chip Bell

How would you feel if the grand opening of your new upscale steakhouse restaurant was in the fall of 2008? As your doors were opening, the Dow was falling 3600 points. Discretionary income was suddenly zero. And, your patronage was only 10% of what normal time would have produced. That was the situation faced by Mark and Terri Stark, owners of Stark Steakhouse in Santa Rosa, CA. This is their story! “We

TaskRabbit Scales Internationally With Help From Talkdesk

Talkdesk

TaskRabbit, founded in 2008, allows consumers to find immediate help with everyday tasks, including cleaning, moving, delivery and handyman work. . I’m in the middle of moving right now. It’s the 18th move I’ve made in my life. Moving in itself is stressful and a lot of work, but one of my biggest challenges is when I need help with repairs and tasks and I don’t know the best people to call for help.

Discovering What Customers Don’t Know Themselves

Beyond Philosophy

Not only is the association ludicrous, but I also had no idea that over 800 people in the US died by getting tangled in their sheets in 2008.

Amazon Takes Over The High Street! Are These Next?

Beyond Philosophy

Mortgage bonds that were sold in 2012 stand to create the “next big short,” much like the mortgage-backed securities that went belly-up due to the subprime home loans in 2008. The past week has been headline after headline of the changes in the retail landscape.

The National Association of Call Centers Wants You

Verint

Although Saddletree Research is my primary business, I have worked under contract as research director for the NACC since 2008. Can you spare five minutes of your time? I have an opportunity for you to make your voice heard.

The importance of customer culture – an interview with Chris Brown

ijgolding

In 2008, when the tool was being developed, we were very early to market with a concept along these lines. This year, Ian Golding (that’s me), will officially become the author of a book. A lifetimes ambition, I am beyond excited!!

The Hexahedron of Quality

Contact Center Geek

And it is the geometric shape that inspired a Quality Management program I was part of in 2008. In early 2008, and in the spirit of that desire to create a catchy slogan, my colleague, Jeff Gibb, came up the Service Quality Hexahedron , with the tag line: Strong Foundations Don't Need A Top.

Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

In 2008, new Old Navy president Tom Wyatt came in aiming to revitalize the brand. In a year of lackluster Super Bowl ads, one brand that stood out was a spot for antioxidant infusion drink Bai Brands, recently acquired by Dr. Pepper Snapple Group.

Customer Value Investment by Gautam Mahajan: A Tool to Understand Customer ROI

The Center for Client Retention

Gautam Mahajan published Customer Value Investment in 2008 discussing the importance of the customer for any business. What exactly is the value of a customer? Most companies do not understand this concept or its value.

Hiring Trends That Will Shape 2019

Branch Mesenger

But if you joined the workforce between the years 2008 to 2014, you’re likely still wearing some scars. The world of work is changing very quickly.

Beyond customer effort score – The four flavors of customer loyalty

Tethr

Great Ideas in Customer Service

Helpware

Wufoo has pioneered this idea in 2008. For example, in 2008, when the recession first started, Starbucks had to get creative. 1.Show Off Your Customer Service Team. If your customer service received great ratings from customers, don’t just hide in some backpages. Make it front and center. Take the last 20 or so customer reviews and make it the focus of attention on your customer service page.

14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)

PeopleMetrics

Zappos even paid employees to quit after training as early as 2008. Customer experience darling Zappos recently reported 210 of its employees have resigned. That’s about 14% of their workforce. The exodus stems from an ultimatum issued by CEO Tony Hsieh early this past April.

Hiring Trends That Will Shape 2019

Branch Mesenger

But if you joined the workforce between the years 2008 to 2014, you’re likely still wearing some scars. The world of work is changing very quickly.