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Teleopti Pro Certified for Windows Server 2008 R2
teleopti
OCTOBER 9, 2018
Teleopti´s Telecom Expense Management solution Teleopti Pro, Version 7, has been tested and meets the criteria for the Certified for Windows Server 2008 R2 program
2008 Related Topics 
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights
Clarabridge
MAY 10, 2018
From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge. Day 2 of our tenth annual C3 Conference started off with a walk down memory lane.
The Transparent Customer Experience: how measurement can benefit both company & customer
ijgolding
MAY 11, 2016
I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot.
Publisher’s Message: A Decade of Pipeline
Contact Center Pipeline
MARCH 6, 2019
In November 2008, the idea of creating a magazine for the contact center industry was born. I had left my job after a number of years in the industry working on training, membership, consulting and publications.
What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB
Callminer
MARCH 7, 2017
Consumer Financial Protection Bureau Definition The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry.
Monetized Net Promoter®—Tying Revenue to NPS®
CustomerGauge
MARCH 31, 2017
These two methods were previously introduced as part of the Net Promoter Operating Model in the 2008 book Answering the Ultimate Question. In the past, many companies have employed a “heritage Net Promoter” model.
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Tek Corner
OctopusTech
AUGUST 3, 2018
Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers.
Tek Corner
OctopusTech
AUGUST 3, 2018
Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers.
Temple Turmeric
OctopusTech
AUGUST 2, 2018
Temple Turmeric is an NYC based company whose founder Daniel Sullivan discovered the transformative power of the whole root organic turmeric while on a trip to Hawaii in 2008.
Temple Turmeric
OctopusTech
AUGUST 2, 2018
Temple Turmeric is an NYC based company whose founder Daniel Sullivan discovered the transformative power of the whole root organic turmeric while on a trip to Hawaii in 2008.
Teleopti and METCO Strengthen Long-Term Strategic Partnership in Kuwait
teleopti
OCTOBER 9, 2018
It was in 2008, that Hossam Amer, Business Manager at Teleopti at the time, sealed Teleopti’ s first deal with METCO, marking the beginning of a long-lasting collaboration A long-term successful partnership is a must-celebrate occasion, especially when this partnership has paved the way for a series of successful business achievements.
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Amazing Business Radio: Nate Spears
ShepHyken
NOVEMBER 29, 2016
In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else. Nate Spears on Providing Exceptional Customer Service. in the Digital Age.
Waiting On Hold A Minute Too Long
Jacada
SEPTEMBER 27, 2015
After 9 minutes and no service I gave up and hung up ”, complained a customer on a Yahoo forum way back in 2008, and she’s not the only one, especially with the rise of social media. “I was asked, ‘Could you hold a moment?’ No one likes to be put on hold. Read More. Jacada Blog
8 Key Stats to Prove Customer Experience Delivers ROI
Beyond Philosophy
DECEMBER 6, 2018
The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign.
Be as Easy as Ordering a Pizza
ShepHyken
NOVEMBER 7, 2018
In 2008 Domino’s was struggling and their brilliant leadership turned the company around. Back in my college days, I remember how easy it was at 11:00 at night, while studying for a test the next day, to order a pizza from Domino’s.
Make This Small Change For Big Results
Beyond Philosophy
JULY 19, 2018
Thaler and Sunstein, 2008, 2009). New Haven: Yale University Press, 2008. We all have a Status Quo Bias when it comes to decision making. Also called Status Quo Inertia, the Status Quo Bias is our preference to keep things the same or maintaining a previous decision.
Who Tweeted It First: Customer Success Edition
Amity
MAY 5, 2016
— Matthew Pennell (@matthewpennell) February 11, 2008. — ATS Jobs (@atsjobs) June 11, 2008. — Yusuke FUJISAWA (@yusukef) July 3, 2008. — Kissmetrics (@Kissmetrics) December 23, 2008. — Jeff Newfeld (@jeffnew) December 15, 2008.
Agents make it possible to support a life-saving cause
Liveops
OCTOBER 2, 2018
Since 2008, Liveops has supported SU2C’s biannual fundraising telethon by speaking with donors and processing donations. Each day someone’s life is touched in some way by cancer. Too many of us have lost loved ones to the disease but one organization, Stand Up To Cancer (SU2C) , is 100% dedicated to changing this worldwide epidemic and Liveops is honored to have been a part of their efforts.
SimpleBills makes their customer service experience complete with Talkdesk
Talkdesk
JUNE 19, 2019
Founded in 2008, SimpleBills got its start when two college roommates saw the need for a utility bill-splitting service. I used to live with roommates throughout most of college. Because of the high cost of living in the Bay Area, I always shared a place with at least two friends.
Is Trust Really an Emotion? Generally,Yes…And It Is Critical In Customer-Supplier Relationship…Just Ask Banks!
Beyond Philosophy
FEBRUARY 21, 2016
Since the financial meltdown of 2008, many have been singled out for charging excessive fees (which is often, as well, a surrogate for service-related issues). Since 2008, the rate of big and large regional bank defection has been increasing while, at the same time, less exposed small banks and credit unions have seen rates of customer acquisition go up and defection rates decline. In classic psychological terms, trust is considered more a ‘feeder’ of emotion.
Future Of Marketing Wins A Nobel Prize!
Beyond Philosophy
OCTOBER 23, 2017
In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. When Richard Thaler of the University of Chicago was awarded the Nobel Prize in economic science earlier this month, he said he’d try to spend his $1.1
The Force Within
ShepHyken
MAY 31, 2017
I wrote about this in my book The Cult of the Customer (Wiley 2008), and the example I used was that of an airline employee. I’m often asked, “How many people in an organization does it take to create a culture focused on Customer Amazement?” The short answer is: all of them.
Amazing Business Radio: Adam Dorrell
ShepHyken
APRIL 11, 2017
About: Adam Dorrell started CustomerGauge in 2008 to help companies solve the problem of retaining customers. Adam Dorrell on How to Monetize the Net Promoter Score. How do you use the Net Promoter Score® to retain your customers?
How MEC Put the Customer First During its Rebrand
Fonolo
JULY 10, 2019
Back in 2008, then CEO David Labistour looked at the tea leaves and saw that “the times they were a-changin.’” Ah, the great outdoors. In Canada, we are blessed with an abundance of wildlife, majestic mountains, pristine lakes, and seemingly endless forests.
5 Top Customer Service Articles For the Week of January 22, 2018
ShepHyken
JANUARY 22, 2018
Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.
Why focusing on CX is key at times of change
Eptica
FEBRUARY 6, 2019
Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China
Guest Blog: In the CX world, tracking these metrics is a way of life!
ShepHyken
MAY 26, 2017
seconds in 2008 with a mind boggling 19.19 This week we feature an article by Bikash Mohanty about how important customer experience metrics are to your business. Companies that track and measure their customer service have a competitive advantage.
Show and Sell: 3 Ways Customer Service can be Used as an Effective Marketing Tool
Fonolo
MAY 16, 2019
The mega-brand hit $1 billion in annual sales in 2008 and was sold to Amazon for $940 million in 2009. Customer service is often not seen as the effective marketing tool that it is.
National Customer Service Week Hero for Thursday
Chip Bell
OCTOBER 4, 2018
How would you feel if the grand opening of your new upscale steakhouse restaurant was in the fall of 2008? As your doors were opening, the Dow was falling 3600 points. Discretionary income was suddenly zero. And, your patronage was only 10% of what normal time would have produced. That was the situation faced by Mark and Terri Stark, owners of Stark Steakhouse in Santa Rosa, CA. This is their story! “We
Discovering What Customers Don’t Know Themselves
Beyond Philosophy
SEPTEMBER 9, 2014
Not only is the association ludicrous, but I also had no idea that over 800 people in the US died by getting tangled in their sheets in 2008.
MiFID II: What Do You Need to Know?
Avaya
JANUARY 24, 2018
An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. million for their inaccuracies between 2006 and 2008.
Amazon Takes Over The High Street! Are These Next?
Beyond Philosophy
JUNE 26, 2017
Mortgage bonds that were sold in 2012 stand to create the “next big short,” much like the mortgage-backed securities that went belly-up due to the subprime home loans in 2008. The past week has been headline after headline of the changes in the retail landscape.
The National Association of Call Centers Wants You
Verint
FEBRUARY 29, 2016
Although Saddletree Research is my primary business, I have worked under contract as research director for the NACC since 2008. Can you spare five minutes of your time? I have an opportunity for you to make your voice heard.
14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)
PeopleMetrics
MAY 12, 2015
Zappos even paid employees to quit after training as early as 2008. Customer experience darling Zappos recently reported 210 of its employees have resigned. That’s about 14% of their workforce. The exodus stems from an ultimatum issued by CEO Tony Hsieh early this past April.
7 Trends That Will Shape The Future Of Customer Focused Marketing
Nicereply
JUNE 20, 2019
Previously, it was permissible to deal with customers over the phone for every issue they have, however that’s so 2008. It’s important to follow customer service trends because these days, customers can easily jump ship to another brand without a second guess.
The Hexahedron of Quality
Contact Center Geek
JUNE 9, 2016
And it is the geometric shape that inspired a Quality Management program I was part of in 2008. In early 2008, and in the spirit of that desire to create a catchy slogan, my colleague, Jeff Gibb, came up the Service Quality Hexahedron , with the tag line: Strong Foundations Don't Need A Top.
Emotional Branding Case Studies to Emulate Great Customer Experience
Win the Customer
MARCH 8, 2017
In 2008, new Old Navy president Tom Wyatt came in aiming to revitalize the brand. In a year of lackluster Super Bowl ads, one brand that stood out was a spot for antioxidant infusion drink Bai Brands, recently acquired by Dr. Pepper Snapple Group.
Customer Value Investment by Gautam Mahajan: A Tool to Understand Customer ROI
The Center for Client Retention
AUGUST 28, 2017
Gautam Mahajan published Customer Value Investment in 2008 discussing the importance of the customer for any business. What exactly is the value of a customer? Most companies do not understand this concept or its value.
Hiring Trends That Will Shape 2019
Branch Mesenger
JANUARY 10, 2019
But if you joined the workforce between the years 2008 to 2014, you’re likely still wearing some scars. The world of work is changing very quickly.
Great Ideas in Customer Service
Helpware
JULY 14, 2017
Wufoo has pioneered this idea in 2008. For example, in 2008, when the recession first started, Starbucks had to get creative. 1.Show Off Your Customer Service Team. If your customer service received great ratings from customers, don’t just hide in some backpages. Make it front and center. Take the last 20 or so customer reviews and make it the focus of attention on your customer service page.
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