Teleopti Pro Certified for Windows Server 2008 R2

teleopti

Teleopti´s Telecom Expense Management solution Teleopti Pro, Version 7, has been tested and meets the criteria for the Certified for Windows Server 2008 R2 program

The Transparent Customer Experience: how measurement can benefit both company & customer

ijgolding

I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot.

Banking Industry: Staying Ahead of Regulations

The Northridge Group

In May 2018, the White House administration signed a piece of bi-partisan legislation that rolled back banking regulations passed in response to the 2008 financial crisis, most notably relaxing some of the Dodd-Frank requirements.

What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

Consumer Financial Protection Bureau Definition The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry.

Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers.

Tek Corner

OctopusTech

Established in 2008, Tek Corner is the only Canadian company providing 4 innovative services which are Canadian IPTV service, World IPTV service, home phone services, and High-Speed Internet via Fibre and Cable to their customers.

Temple Turmeric

OctopusTech

Temple Turmeric is an NYC based company whose founder Daniel Sullivan discovered the transformative power of the whole root organic turmeric while on a trip to Hawaii in 2008.

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8 Key Stats to Prove Customer Experience Delivers ROI

Beyond Philosophy

The slogan resurfaced in the 2008 campaign as “It’s the economy, stupid.”. James Carville, political commentator and media personality coined the phrase, “The economy, Stupid,” for Bill Clinton’s 1992 presidential campaign.

Teleopti and METCO Strengthen Long-Term Strategic Partnership in Kuwait

teleopti

It was in 2008, that Hossam Amer, Business Manager at Teleopti at the time, sealed Teleopti’ s first deal with METCO, marking the beginning of a long-lasting collaboration A long-term successful partnership is a must-celebrate occasion, especially when this partnership has paved the way for a series of successful business achievements.

Make This Small Change For Big Results

Beyond Philosophy

Thaler and Sunstein, 2008, 2009). New Haven: Yale University Press, 2008. We all have a Status Quo Bias when it comes to decision making. Also called Status Quo Inertia, the Status Quo Bias is our preference to keep things the same or maintaining a previous decision.

Is Trust Really an Emotion? Generally,Yes…And It Is Critical In Customer-Supplier Relationship…Just Ask Banks!

Beyond Philosophy

Since the financial meltdown of 2008, many have been singled out for charging excessive fees (which is often, as well, a surrogate for service-related issues). Since 2008, the rate of big and large regional bank defection has been increasing while, at the same time, less exposed small banks and credit unions have seen rates of customer acquisition go up and defection rates decline. In classic psychological terms, trust is considered more a ‘feeder’ of emotion.

Future Of Marketing Wins A Nobel Prize!

Beyond Philosophy

In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. When Richard Thaler of the University of Chicago was awarded the Nobel Prize in economic science earlier this month, he said he’d try to spend his $1.1

Amazing Business Radio: Nate Spears

ShepHyken

In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else. Nate Spears on Providing Exceptional Customer Service. in the Digital Age.

Agents make it possible to support a life-saving cause

Liveops

Since 2008, Liveops has supported SU2C’s biannual fundraising telethon by speaking with donors and processing donations. Each day someone’s life is touched in some way by cancer. Too many of us have lost loved ones to the disease but one organization, Stand Up To Cancer (SU2C) , is 100% dedicated to changing this worldwide epidemic and Liveops is honored to have been a part of their efforts.

Be as Easy as Ordering a Pizza

ShepHyken

In 2008 Domino’s was struggling and their brilliant leadership turned the company around. Back in my college days, I remember how easy it was at 11:00 at night, while studying for a test the next day, to order a pizza from Domino’s.

Discovering What Customers Don’t Know Themselves

Beyond Philosophy

Not only is the association ludicrous, but I also had no idea that over 800 people in the US died by getting tangled in their sheets in 2008.

Amazon Takes Over The High Street! Are These Next?

Beyond Philosophy

Mortgage bonds that were sold in 2012 stand to create the “next big short,” much like the mortgage-backed securities that went belly-up due to the subprime home loans in 2008. The past week has been headline after headline of the changes in the retail landscape.

Sales 318

National Customer Service Week Hero for Thursday

Chip Bell

How would you feel if the grand opening of your new upscale steakhouse restaurant was in the fall of 2008? As your doors were opening, the Dow was falling 3600 points. Discretionary income was suddenly zero. And, your patronage was only 10% of what normal time would have produced. That was the situation faced by Mark and Terri Stark, owners of Stark Steakhouse in Santa Rosa, CA. This is their story! “We

The Force Within

ShepHyken

I wrote about this in my book The Cult of the Customer (Wiley 2008), and the example I used was that of an airline employee. I’m often asked, “How many people in an organization does it take to create a culture focused on Customer Amazement?” The short answer is: all of them.

Amazing Business Radio: Adam Dorrell

ShepHyken

About: Adam Dorrell started CustomerGauge in 2008 to help companies solve the problem of retaining customers. Adam Dorrell on How to Monetize the Net Promoter Score. How do you use the Net Promoter Score® to retain your customers?

The Hexahedron of Quality

Contact Center Geek

And it is the geometric shape that inspired a Quality Management program I was part of in 2008. In early 2008, and in the spirit of that desire to create a catchy slogan, my colleague, Jeff Gibb, came up the Service Quality Hexahedron , with the tag line: Strong Foundations Don't Need A Top.

5 Top Customer Service Articles For the Week of January 22, 2018

ShepHyken

Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers. Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week.

Hiring Trends That Will Shape 2019

Branch Mesenger

But if you joined the workforce between the years 2008 to 2014, you’re likely still wearing some scars. The world of work is changing very quickly.

Discovering What Customers Don’t Know Themselves

Beyond Philosophy

Not only is the association ludicrous, but I also had no idea that over 800 people in the US died by getting tangled in their sheets in 2008.

Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

In 2008, new Old Navy president Tom Wyatt came in aiming to revitalize the brand. In a year of lackluster Super Bowl ads, one brand that stood out was a spot for antioxidant infusion drink Bai Brands, recently acquired by Dr. Pepper Snapple Group.

Hiring Trends That Will Shape 2019

Branch Mesenger

But if you joined the workforce between the years 2008 to 2014, you’re likely still wearing some scars. The world of work is changing very quickly.

Guest Blog: In the CX world, tracking these metrics is a way of life!

ShepHyken

seconds in 2008 with a mind boggling 19.19 This week we feature an article by Bikash Mohanty about how important customer experience metrics are to your business. Companies that track and measure their customer service have a competitive advantage.

Customer Value Investment by Gautam Mahajan: A Tool to Understand Customer ROI

The Center for Client Retention

Gautam Mahajan published Customer Value Investment in 2008 discussing the importance of the customer for any business. What exactly is the value of a customer? Most companies do not understand this concept or its value.

Amazon Backs Out Of New York City

Branch Mesenger

The last time internet sales fell that much was in 2008 at the height of the last recession. We've spent what feels like many months covering the Amazon HQ2 sweepstakes, only to be surprised by the announcement late last week of Amazon pulling out of New York City.

How Dollar Stores Are Staying Competitive In A Changing Retail Climate

Branch Mesenger

Ever before the Great Recession of 2008, the dollar store retailers have understood their core customer and the value they provide. They probably would’ve never imagined that the economic tumult that many Americans have experienced since 2008 would benefit their brands.

The importance of customer culture – an interview with Chris Brown

ijgolding

In 2008, when the tool was being developed, we were very early to market with a concept along these lines. This year, Ian Golding (that’s me), will officially become the author of a book. A lifetimes ambition, I am beyond excited!!

Discovering What Customers Don’t Know Themselves

Beyond Philosophy

Not only is the association ludicrous, but I also had no idea that over 800 people in the US died by getting tangled in their sheets in 2008. How many times have you undertaken Customer research to discover what a Customer wants you to do to improve their Customer Experience only to discover when you implement this, it has no effect? What is going wrong here? Quite simply, on many occasions Customers don’t know what they want and will say the first thing that comes to their head.

Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

Our first real employee was hired in 2006, and our longest running client engaged us in 2008. The contact center industry is known for its constant hum of change punctuated by the rapid fire of new technology and a revolving door of providers.

If It’s Called Customer Experience, Why is it All About the Company?

ClearAction

An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers. If It’s Called Customer Experience, Why is it All About the Company? ClearAction’s Lynn Hunsaker interviewed by Janice Cuban , MarCom Guru.

3 CMS Call Center Monitoring Resources You Need to Know

Certified Languages International

At CLI , we’ve focused on CMS compliance since 2008, and have developed a series of materials and protocols to assist not only our clients in ensuring they’re prepped for CMS test call season, but also our interpreters.

If You Don’t Know Where You’re Going…

CX Journey

Image courtesy of zert.sonstige_2008 Today's post is a modified version of a post I originally published on Touchpoint Dashboard's blog on April 15, 2015.

8 Reasons Why Your Website Needs Live Help

Comm100

In 2008, Wells Fargo leveraged online chat to drive sales , the results were high customer satisfaction scores and a double-digit increase in converted shoppers.

The Inexpensive Survey Tool – Good or Bad for Corporate Research?

Satrix Solutions

Even in the relatively short time since I founded Satrix Solutions in 2008, I’ve witnessed the significant adoption of core VoC principles by B2B companies which only ten years ago were largely behind the curve when applying customer research to their strategic initiatives.

Why Be a Great Place to Work?

CX Journey

Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%. Image courtesy of Unsplash How does your employee experience rate relative to other companies?

How Jeff Bezos Looks Forward While Always Looking Back

Branch Mesenger

Since 2008, commercial real estate services firm CoStar Group has been tracking the amount of retail square footage slated to close annually. Honoring The Letter: How Jeff Bezos Looks Back While Always Looking Forward. In the fast-moving, always-on, always online world, we sometimes forget how important the letter is. This week, Jeff Bezos commemorated twenty years of his shareholder newsletter, which is a journey through the past year of learnings, metrics, and performance at Amazon.