CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. We covered how to make renewals in another blog. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. We covered how to make renewals in another blog. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20

SaaS 71

SaaS Upselling Accountability Sales 71

Comm100

OCTOBER 28, 2015

In 2008, Wells Fargo leveraged online chat to drive sales , the results were high customer satisfaction scores and a double-digit increase in converted shoppers. Chatting with your customers can make it easier to upsell without the negative feelings experienced on the phone or in person. Customer questions can be topics for blog posts!

Average Handle Time 72

Average Handle Time Upselling Scripts Sales 72

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Moreover, upselling is always easier among loyal customers. The post Customer Churn:10 Actionable Customer Retention Strategies COVID appeared first on Justcall Blog. Give them more reasons to stick around your product.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Customer Success was an unexplored area back during the 2008-2009 period of the global recession. Moreover, upselling is always easier among loyal customers. The post Customer Churn:10 Actionable Customer Retention Strategies for COVID appeared first on Justcall Blog. Give them more reasons to stick around your product.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Amity

OCTOBER 31, 2016

We’ve had a customer support team right from the founding of the company in 2008 and from the start, our support team has been wowing customers with their dedication and passion. He would post a great piece of content from Uberflip’s blog and I would go read it or comment on it on Linkedin.

Coaching 0

Coaching Engineering Upselling Marketing 0

aircall

JANUARY 6, 2021

Hints of economic decline can lead to a national recession, such as the Great Recession that occurred after the financial crisis of 2008. Upselling, cross-selling, and social selling. Train customer service agents on how to identify opportunities to upsell and cross-sell. Lead generation workflow. Sales funnel workflow.

Sales 62

Sales Banking Call Center Upselling 62