ShepHyken
OCTOBER 11, 2019
As a reader of Shep’s blog, I’ll assume you know you’re in the people business. To give you a sense of the speed of changing customer preferences, I will harken back to 2008 when McGraw-Hill published my book The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company.
Beyond Philosophy
OCTOBER 23, 2017
His field, behavioral economics, is also one of the main underpinnings of our customer experience consulting at Beyond Philosophy. In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. Behavioral Economics and Irrational Behavior.
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Beyond Philosophy
JULY 19, 2018
Thaler and Sunstein, 2008, 2009). Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. New Haven: Yale University Press, 2008. Follow Colin Shaw on Twitter @ColinShaw_CX. < [link] > Thaler, Richard H., Sunstein, Cass R.
Beyond Philosophy
SEPTEMBER 9, 2014
Not only is the association ludicrous, but I also had no idea that over 800 people in the US died by getting tangled in their sheets in 2008. < [link] > The post Discovering What Customers Don’t Know Themselves appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. 9 May 2014.
Beyond Philosophy
JUNE 26, 2017
Mortgage bonds that were sold in 2012 stand to create the “next big short,” much like the mortgage-backed securities that went belly-up due to the subprime home loans in 2008. As global Customer Experience Consultants, every Customer Experience has, what we call, an Emotional Signature®, whether they are deliberate about it or not.
Beyond Philosophy
MAY 21, 2021
Nir Eyal, author, consultant, and investor, created a two-by-two framework into different lying categories. I heard an interview on the radio after the 2008 stock market meltdown with brokers at a bar on Wall Street after the US government bailed them out. appeared first on CX Consulting.
ijgolding
FEBRUARY 5, 2018
In pledging to my campaign, five wonderful people were rewarded with an interview feature on my blog – what you are reading is the second of the five ( you can read the first – an interview with James Dodkins – here ). I became a marketing consultant!! What happened next? Is it really possible to measure customer culture?
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