ShepHyken

JUNE 19, 2020

A virtual assistant is fully in charge of administering customer service technologies (open, manage, and close tickets) – delivering that genuine customer satisfaction that all buyers demand. Communication is key, and this is why AI tools need to couple with fast human response, which can all be afforded by a virtual assistant.

Customer Service 201

Customer Service Feedback Marketing Technology 201

Beyond Philosophy

OCTOBER 24, 2014

Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

ChurnZero

AUGUST 9, 2019

Don’t we all, but the saving time is money is especially true when you are in charge of managing your customer’s success, which ultimately drives renewal revenue. . Productivity and time management skills don’t come natural to everyone and that’s okay. Upcoming Webinar.

Management 58

Management SaaS Metrics outsourcing 58

teleopti

AUGUST 13, 2019

Dave Hoekstra of Teleopti outlines 5 reasons to invest in real-time management to balance the workload, achieve service levels and mop-up agent idle time. Intraday Management? Real-Time Management? 5 Ways to real-time management and real-time success. Join our on-demand webinar.

Contact Center 71

Contact Center Chatbots Service level Time management 71

Playvox

FEBRUARY 27, 2024

Modern WEM solutions for contact centers include support for: Recruitment and onboarding Evaluation and improvement Time management Assistance and task management Metrics and recognition Customer journey analytics A WEM suite includes the core quality management (QM) and workforce management (WFM) modules.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

FreshGrade

NOVEMBER 27, 2019

Starr Sackstein, a New York educator, recently shared the benefits of digital portfolios and her 4–Steps to Digital Portfolios in a webinar. When students are tracking their progress over–time, they are better able to set goals, reflect and think about themselves as learners. Why Digital Portfolios? Enroll Today! Starr Sackstein.

Education 52

Education Consulting Consulting Time management 52

JustCall

APRIL 4, 2023

’ It can include a wide range of topics such as product knowledge, sales techniques, effective communication, objection handling, customer service, and time management. You can create a rich repository of blog posts, ebooks, webinars, and other forms of educational material.

Call Center 52

Call Center Sales Inbound sales Upselling 52

Playvox

JUNE 7, 2023

For example, does the contact center agent need coaching on better time management skills ? This lets you see if you should invest in hiring and training additional employees to handle the workload — a spend of more than $14,000 per agent, according to Gartner — or if it’s an internal issue that can be addressed more cost-efficiently.

Management 52

Management Contact Center Abandon rate Metrics 52

SmartKarrot

FEBRUARY 2, 2022

Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The webinar on ‘Customer Success: Learnings from 2021 and What Lies Ahead in 2022’ brought together an elite panel to shed light on customer success. Here are the top 10 key takeaways from the session.

Upselling 19

Upselling Best practices Sales Accountability 19

Hodusoft

FEBRUARY 29, 2024

Especially during peak times. Managing call volume can be challenging while maintaining service quality. Limited Multichannel Support Multichannel, if not omnichannel support, is extremely important in today’s time. MSP call centers often handle a large volume of calls.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

NobelBiz

SEPTEMBER 12, 2023

Monitoring and optimizing these components collectively contribute to achieving efficient and effective Talk Time management in call centers. Methods to Measure the ATT Advanced software solutions, sometimes integrated into the CRM, track Talk Time.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Help Scout

JANUARY 20, 2019

One of my favorite activities is hosting the Getting Started with Help Scout webinars. If you’re going to do coaching calls or live webinars, you’ll often need to answer questions on the fly. Level up your time management. Sure, I follow a light script, but it’s so much fun to teach groups in my own way.

Coaching 40

Coaching Scripts Personalization Consulting 40

ChurnZero

JUNE 12, 2020

Excellent organizational skills and time management. To learn more about how Customer Success Operations drives transformative change to internal processes, watch this webinar presented by Jason Conrad. . Teamwork; strong communication skills and cross-functional collaboration*.

SaaS 80

SaaS Metrics Customer retention Analytics 80

ChurnZero

MAY 9, 2024

In just 15 minutes of his CSM Appreciation Week tune-up mini webinar, Ryan showed us a three-step customer success outreach technique that’ll get you closer to hitting your accounts more regularly. You’ll find the steps below the webinar video, as well as Ryan’s answers to our audience questions. So what can you do to fix it?

Accountability 52

Accountability Upselling Coaching Engineering 52

JustCall

APRIL 3, 2023

This includes providing resources such as user guides, tutorials, and webinars. <H2>Must-Have Time management : Customer success agents often handle multiple customer interactions simultaneously, so effective time management skills are important.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Certified Languages International

DECEMBER 8, 2019

Check to see if they attend CMS webinars, stay apprised of CMS communications, cultivate contacts within CMS, and conduct their own internal CMS test calls. LSPs that handle a lot of test calls know that preparation is key. Responsive. Good communication and responsiveness go hand in hand.

Call Center 52

Call Center Scripts Education Call flow 52

Comm100

JUNE 30, 2016

.” Online teams shouldn’t feel left out: Corporate Strategies also offers an affordable live webinar entitled, Becoming a Customer Service Superstar. Established in 1995, Total Success Training offers both open-training courses and on-site training that range from negotiation to time management skills.

Customer Service 58

Customer Service Banking Education Scripts 58

NobelBiz

DECEMBER 19, 2021

Additional time management training will be available for consultants who have trouble eliminating “dead air time” in phone interactions. Learn more about Inbound Contact Center: Practical Steps to Excellent Results in our webinar episode.

Abandon rate 52

Abandon rate Contact Center Abandon Call Wait times 52

ChurnZero

NOVEMBER 9, 2018

What the copywriter clearly understood is that people don’t want to track time because it’s fun — they need to track time because it supports them with achieving other objectives, such as keeping projects moving and maintaining morale by fairly distributing work. Upcoming Webinar.

Customer Service 45

Customer Service SaaS Customer retention Morale 45

Kayako

JULY 27, 2017

Do you get an increase in volume when a webinar is broadcast? As your first response time rises, it signals that you need to look into how you can get it back down to your goal again. This could mean investing in self-service opportunities, or simply analyzing the time management of your team. Every week?

Metrics 80

Metrics SaaS Surveys Enterprise 80

SmartKarrot

MARCH 19, 2021

Design manages, and improves operational processes/workflows for customer inquiries, modifying as needed to improve customer experience or quicken response time. Manage the customer service budget and forecast. Evaluate current CS tools and identify opportunities for improvement.

Advertising 10

Advertising Upselling Accountability Analytics 10

ChurnZero

FEBRUARY 25, 2022

During the webinar, we covered: What Customer Success at a startup looks like and the common mistakes to avoid. If you missed the webinar, you can watch it on-demand. At the start of the webinar, we polled our audience to find out what the top Customer Success challenges are working in a startup environment. Q&A recap.

Metrics 96

Metrics Sales Customer centricity Customer Experience 96

Serenova

AUGUST 23, 2019

In our recent webinar, Designing Customer Experience for Scalability and Flexibility , with leading contact center industry analyst and No Jitter blogger Sheila McGee-Smith, we share insights on how contact centers can leverage the cloud to achieve the scalability and flexibility required for seasonal business demands.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

CSM Practice

SEPTEMBER 7, 2022

The role of Customer Success Manager (CSM ) has been a subject of interest in various webinars and professional forums, leading to meaningful discussions among industry leaders. While there is a common agreement on the “MUST-HAVE” characteristics , the CSM role gradually becomes more demanding and multifaceted.

Management 52

Management Analytics Scripts Metrics 52

JustCall

MARCH 24, 2020

Although the major concern during recent times is to check the spread of the virus, there also are various other reasons why remote working is in full swing. time management. With Zoom, you can hold meetings, theme discussions, larger conferences, and webinars. You can also create time and location-based reminders.

Multichannel 68

Multichannel Accountability Time management Management 68

JustCall

MARCH 29, 2022

Aces time management. Automation helps in time management. Thereby, it makes sure that time is being effectively allocated and utilized. For instance, Shaan Patel, Founder, and CEO of Prep Expert, has been tapping into Webinars. Get on Customer Forums and Review Sites to Understand Pain Points.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

Fonolo

SEPTEMBER 12, 2018

So, in modern times, managing customer experience is the new brand imperative. So, it is mission-critical for today’s organizations to design, implement and deliver a strong CX management process to compete and stay in the game. Webinar: The Impact of AI in Customer Experience.

Customer Experience 73

Customer Experience Management Journey mapping Construction 73

3CLogic

AUGUST 4, 2022

What this really means is that agents and supervisors can spend more time solving customers’ problems and less time managing a lengthy queue that includes many of the same questions. “That classic call deflection on those repetitive items, especially if you can make it consistent across channels, is huge,” Hammer adds.

Interactive Voice Response 52

Interactive Voice Response call center solutions Call flow Call Center 52

JivoChat

AUGUST 22, 2021

Last but not least, make sure you allow time to test any alternatives. Don’t just watch sales demos and webinars – take the time to test your business scenarios. Custom Routing Rules, Tags, and Filters: Streamline repetitive tasks so that you spend less time managing your email and more time providing better customer service.

Chatbots 52

Chatbots APIs CRM Analytics 52

LiveChat

OCTOBER 25, 2017

In this stage, the prospect knows they spend too much time managing social media posts. Here’s a few ways you can educate and motivate your prospects through email: Notify your subscribers of your recent blog posts, podcasts, or upcoming webinars. Consideration stage content. Decision stage content.

Marketing 52

Marketing Education Sales Analytics 52

NobelBiz

MARCH 23, 2022

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. A predictive dialer is system speeds up the dialing process in an outbound call centers, allowing for improved time management and more connections in less time.

contact center solutions 52

contact center solutions Contact Center voip call center software 52