NobelBiz
DECEMBER 19, 2021
It is also worth noting that call abandonment has a direct impact on customer satisfaction. Call waiting time is one metric that tends to define the quality of a customer’s experience and that of the service. It is therefore not unexpected that a high call abandonment rate and a poor client satisfaction rate coexist.
Hodusoft
FEBRUARY 29, 2024
Especially during peak times. Managing call volume can be challenging while maintaining service quality. Long Wait Times and High Abandonment Rates One of the most noticeable red flags is extended wait times for customers and high abandonment rates.
Playvox
JUNE 7, 2023
Also, include any other applicable metrics such as abandonment rate (average number of interactions to abandon before being answered) and time to abandon (average amount of time it took for the customer to abandon). Are they away from their desk too much?
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